About Greg_Walters - Updated, 2/2016


Thank you for stopping by DOTC.

I'm an entrepreneur and founder of the notorious destination site, TheDeathOfTheCopier where I comments on all things imaging, the rise of managed services and the advance of business technology.

I am President of Greg Walters, Incorporated, contributing writer for The Imaging Channel, Workflow, a founding member and past President of the Managed Print Services Association and recognized as one of the 2013, "Top 40 Most Influential People in the Imaging Industry" by The Week in Imaging.
I love sharing my unique—and provocative—view of technology and people addressing the digital impact on 21st century business, the new way of work and society.

My book, Death Of The Copier, published in 2014, offers a controversial summary of the early days managed print services and the not so distant future of the hard copy industry.

From April 2014 to January, 2015, I helped an VAR evaluate managed print services, outsourced managed services, executive mobility management programs and telehealth offerings.

Between the years 2011 and 2014, my business, Walters & Shutwell, Inc. helped providers, design and implement managed print services and managed services programs.  We coached businesses in transitioning from transactional to service/relationship based sales models.

More rewarding, we helped end users manage internal business processes around technology - saving millions of dollars for our clients.

From 10/2007 to 10/2011 I was involved in building a Managed Print Services Practice serving the last 2 years as the MPS Practice Manager with in a large West Coast VAR.  Prior to that, I worked IKON, a Panasonic dealership and Oce.

Before then, I held positions as varied as Executive Vice President, Industrial Video Inc., AFLAC sales and providing 'corporate identity programs' with CINTAS, The Uniform People - I started selling computerized accounting systems in 1988, with INACOMP, Timberline software.

My technology roots run deep by way of the technology/accounting system/VAR arena MicroAge, Inacomp, IBM, Novell, Great Plains, Timberline, ACCPAC, etc. - I've been in since 1988.

I currently write for both The Imaging Channel and CRN/Business Transformation Center and my pedigree is that of the copier industry having cut my teeth over at Oce, Panasonic, IKON.

With DOTC, I've been pontificating about MpS for almost four years now since the beginning of the current MpS model.

When it gets right down to it, I am nothing more than a guy who used to sell copiers, sitting in front of a computer writing goofy stories.

As a simple dude from the mid-West I grew up just outside Detroit. Westland John Glenn class of 1980 – the last analogue generation – we didn’t have Xbox or the internet, we used our gray matter to entertain ourselves. If something didn’t add up or we couldn’t touch and feel the facts, we called bullshit.

Our social networking occurred weekends as about a dozen of us chided and ‘dogged’ each other relentlessly - we survived, our self esteem intact if not a bit more stronger.

When we played basketball, we kept score. At the north end of every gridiron I ran on, stood the scoreboard, we kept score.

We were taught to win with grace and to lose with honor. We learned that a defeat only meant picking yourself up and getting ready for the next chance to win. The world is like that, it isn’t fair and sometimes tough to get through – but we get through, we survive and thrive. On our own, with the talents God gave us.

We did not gripe and shunned those who did.

As an MPS Practice Manager with a medium-sized west coast VAR/MSP, SIGMAnet, I have made every mistake possible associated with building a practice.

The pursuit of integrating MpS as a service under one Managed Services umbrella; right next to staff augmentation, help desk and NOC, is nirvana; not easily achieved.

I've seen every single MPS program on the planet. From the well defined and comprehensive, 24 Mod, RIKON MDS, to Canon's MDS.

From Toshiba's Encompass to PagePack and HP OPS - I have even seen Oki's first gen MPS, Konica's failed OPS, and Kyocera's "CPC is MPS program". I was there when Samsung first announced their intention to enter the MPS world, 3 years ago.

MSE, LMI, SNi, NER, Synnex. PrintFleet, AssetDB, FMAudit, @Remote, Preo, Capella, Equitrac - I've evaluated these programs and many more.

Steven Powers, Water, BEIPros, Navigator, and Photizo's Dealer transformation program are quite familiar.

I have attended and spoken at each of the last three yearly Photizo MPS Conferences. I was at the first MPS Conference in San Antonio and participated in the genesis of the MPSA.

I am currently the President of Your MPSA.

Today, MpS is dead.

The industry has defined MpS as only Stage 1 and Stage 2 - toner/service on a CPI agreement.  MpS is a marketing tool leveraged to land more gear - diametrically opposed to the goals of MpS purity.

I keep going back to this - it isn't about prints its about content. And most fleets are filled with too many, overcapacity devices - if every manufacturer stopped making output and copy devices today, we could go for decades on today's MIF.

We will never get to 100% paperless, but we will get to less paper.

TheDeathOfTheCopier is a work in progress, and a hobby.  Originally created to promote the 'copier killer' for HP, Edgeline, it quickly changed into a platform for pontification.

My views, my ideas and my words about sales, selling, copiers, technology, and whatever else I like.  I see things through the prism of over 20 years in the technology industry - selling, failing and overcoming.

It's my way, its your way this tome is a collection of my personal views, in my tone and manner, no apologies.

It is no lie, I was happy with 12 views a day - I write for an audience of one - Me.

I have met 100's of readers and formed solid relationships within the industry, because of DOTC.  Great people have encouraged me and agreed with my words, my ideas.

Not a bad deal.


##UPDATE## 2012

As 2012 comes to an end, reflection, gratitude and optimism swell.

Walters & Shutwell has broken through the 100 days barrier; forever young.

Come on over and check it out.
##UPDATE## 2014

The adventure continues:  Greg Walters, Incorporated takes off and DeathOfTheCopier is reborn.  More stories of victory, woe, tragedy and intrigue.

Stap in, the ride is going to be turbulent.

##UPDATE## 2015

April 1, 2015-

Oconomowoc, Wi. working with a VAR architecting a Print & Content Management practice, under the Lifecycle Services discipline.  Partnering with HP, PrinterLogic and helping enterprise clients in the healthcare niche.

Good times...


##UPDATE## 2016

April, 2016

Well, the last year has proven a few of my personal theories:

1. Big companies offer no more security the owning your business
2. Working for other people sucks
3. Investment companies don't know how to run real businesses
4. Print is not that important to 95% of businesses
5. Everything happens in the manner it is meant to happen...

My stint with a pretty big VAR has ended; my position was eliminated because it did not align with corporate/VC goals.

Out of all the reasons to lose a job, this was the most honest.

Now I am working with a colleague and friend, Dave Westlake.  Atlas is the name of a software package that "connects disparate databases, pulling out relevant points and presenting actionable information, under one pane of glass..."

It connects help desk, MpS, accounting, CRM, dispatch, and other databases, breaking down silos and eliminating pivot tables.

To be continued...



View Greg Walters's profile on LinkedIn