Scanning: Let's Widen The Scope Of Managed Print Services, Again.

I started my MpS journey back in 2007 - not as early as some, but before most.

Back then, I saw MpS as a bridge into managed services.  In 2008, I proposed my first end-user-based billing program. (similar to the current SBB)  We estimated usage based on the job description - front office folks printed more than shop floor, HR printed more than general office and Marketing utilized more color.  Pricing was based on the job description.

Soon after, I suggested MpS was BPO because including document management software within an MpS agreement seemed natural.

DOTC espoused end-user data, behavior modification, and workflow in the early days coining the word "BeMod".  The phrase did not take hold.

I introduced the idea of fully integrated management systems: we should combine device data like usage and supplies history(DCA) with the number of service calls (ServiceNow) for each device and all costs associated with operating each device(E*Automate) displaying these data points on the floor plan and adhering to the ITAM model.

I pitched the benefits of 'serverless printing before it became a thing in the MpS world, recommending partnerships with PrinterLogic.

I pondered the ability to sell everything as a service.  How about coffee and water, commercial HVAC equipment, energy systems, or even telehealth? Who best to lead this transformation than those designing and selling managed print services?

We made the jump from equipment sales to services long ago...right?  Of course, few jumped on the above suggestions (until years later).

Most held on to old-fashioned models - scratching out an existence, hoping for that magical merger.  Big dealers got bigger, tripling down on copier sales with outside investment;  they started silo'd, managed services practices.

Some OEMs surrendered.  Lexmark went to China, Xerox went to pieces, HP self-bifurcated.  Ricoh treads, Canon sells cameras, Konica Minolta is gaining, and MpS rolls the stone, resurrected.

Today, how can we widen our scope, yet stay within a safe, low-risk zone? What action can we take, that recognizes the move away from paper, without inciting panic and denial?  Medical equipment and energy management were too much.

How about scanning? (Okay, not just scanning)

Studies show copies and prints per device have been falling for a decade or two, I wonder if scans have increased?  To transform from paper to digital, there are plenty of paper documents in need of digitization.

Here's my latest recommendation: Embed digital capture into every managed print services engagement you write. (I know, not all THAT revolutionary.)

Today, every business can move into the digital realm at a fraction of the cost.  There are plenty of strong capture and document management programs in the ecosystem - Kofax, DocuWare & Nuance to name a few.  Not everyone needs these high-end systems, but most need something.  

The Benefits

Separate your MpS program from others. The 'down the street' deals address nothing more than cost per page and automatic toner replacement.

Discussing scanning/digitizing is a natural topic within the managed print services engagement, and can help you close more MpS deals.

But how do you get started?

What to look for in a simple solution for your clients:

• Low cost of entry
• No SME requirement
• Basic workflow
• Proven(globally)

Managed Print Services Was Here: Big Data Business Intelligence

From imaging to content to the cloud to Big Data to Business Intelligence to Mobile Business Intelligence.

May 2012-

We're moving from marks on paper to the clouds, all the data is moving off the paper files.

But the data is just data, unusable.

In the old days, we would 'crunch' the numbers either manually or on a spreadsheet.

Today, there is an app for that; instead of the numbers getting crunched on paper, it's being presented on a screen.

Typewriters and impact printers - are gone. Carbon paper, white-out - gone.

Add cubicles, office furniture, water coolers, uniform rental programs, IT departments, factory floors, inventory shelving, hi-los, truck docks, and pallets to that list.

Then take away the roads, parking lots, air conditioning units, and tons of paper.

And all those useless meetings. Gone like a freight train. Gone.

How so?

The answer is in the palm of your eleven-year-olds hand...

It's this new thing called Business Intelligence (BI) and BI's up-and-coming younger brother, Mobile Business Intelligence (MBI).

What is mobile business intelligence?

Here's the short version:

Mobile business intelligence is a set of tools that allows data from multiple databases to be connected, sliced and diced, and presented on your PADD, iPad, Android, or iPhone.

The data is live, sync'd, and in the cloud.

Your information is represented in pretty, colorful dots, bars, and graphs on a single pane.

For a decade the "remote" or "mobile" workforce has referred to the corporate sales team.

Executive management was still chained to the machine: Mainframe, Mini, Micro, PC, Laptop, or Notebook.

The C-levels were tied to devices because that's how they kept in touch with corporate data (JD Edwards, SAP, etc); converting that data to information and the information into intelligence.  Business intelligence is why they got paid the big bucks and the corner office with all the trappings.

Enter MBI.

Today, not only can the executives open and send emails, read magazines, and check spreadsheets they can look at live inventory levels, orders entered, web traffic, and conversions - from any spot on the planet, even at 37,000 feet.

Without teams of number-crunchers, accountants, middle managers, or MBAs.

But wait, there is so much more.

Big data. "Big" like we in the soon-to-be-defunct imagining industry have never seen.

Big as in every single page that has been generated from every single device ever sold. Big as in every single book, magazine, newspaper, blog, website, status, invoice, check, financial report, inventory sheet, delivery receipt, and email ever generated - BI taps into that and mobile BI lets me do it from the beach.

In Bali.

Don't think this only affects the imagining/copying/printing function - no, this reflects the changes in everything.

Because the growth of Big Data is not going to rely on humans entering the data - machines will talk to machines on the intake side of the process and machines will talk to machines during the data-crunch stages - ultimately presenting an intelligent and relevant representation to a person.

The human.  Yes, we're still part of the process, we've just shifted the 'grunt' work to the machines in the cloud, while we toil away on the beach.

The Death of Spreadsheets

That's an Edgeline Shipping Pallet, converted.

"Knowledge will no longer be trapped on paper... or under glass."

9/24/2014

We were talking about Big Data - it's what we do - when she exclaimed, "It's the Death of Spreadsheets...people will need to swallow faster..."

I was stunned and not sure what swallowing had to do with Big Data, I'll let you ponder that one.  I did, however, understand her observation about Big Data, or specifically, the use of Big Data and the end of spreadsheets.

Spreadsheets are on the path to oblivion, just ask Microsoft.

The rise of the 99 cent algorithm and the fall of "=@if(A, B, C)".

Algorithms are workflow.

Automating processes with algorithmic discipline is changing everything.  Why generate formulas on static spreadsheets when a preconceived formula, connected to live data, streams actionable information directly to your device, pane of glass, or contact lens?

Imagine saying the words,  "Computer: what is the most profitable group of devices in my fleet, today?"

Not only is the answer reported orally, but a running, graphic representation of your profitable machines is presented as well as comparative representations from around the globe - all in real-time.

Beyond words, what if the 'cloud' knew exactly what you wanted to see and when?  Instead of you asking, the information(vs. data) is presented to you nice and neat, in real-time, anywhere on the planet.

No paper, no historic or static.

Funky, eh?  There's more.


Apple just released, to a rather conservative fanfare, the latest addition to the iPhone lineage.  Some were waiting for a "Dick Tracey" watch and others lamented a "phablet", instead, Apple released some less expensive color devices and a new 5s - in Gold.

To many, the device was less than expected - I took note of the A7, 64-bit processor.  In a word, "Awesome" and I'm not an Apple FanBoy.

The A7 is the first 64-bit of its kind to be found in a phone, processes twice as many bits per cycle, and incorporates built-in, on-the-chip encryption.

This all means the little gold box will do stuff faster, crunch more numbers and drive cleaner video - all in the palm of your hand and this is just the beginning.

Back to big data.

Soon, we'll all be carrying around enough processing power to compress massive calculations and connect from anywhere on the planet.  Our customized, 1:1 news will stream flawlessly, and profit, commission, productivity, and financial reports, both personal and business, will seamlessly appear.

In the cloud, huge amounts of calculating power will collect data from billions of sensors all around the planet.  For example, when one of your Konica Minolta is repeatedly misfeeding, AND throwing off ambiguous errors, our newly ubiquitous business intelligence network will:

• Analyze the multitudes of sensors inside the copier...
• Backtrack the units manufacturing chain of custody...down to every component
• Research the composition of toner and examine the entire supply chain...
• Research the composition of the paper, all the way back to the tree...
• Measure the humidity fluctuations and compare them to occurring misfeed times...
• Compare the reported symptoms with millions of other devices and every other device ever recorded... 
• Measure the incoming power...
• Report back a meaningful diagnosis - or simply make corrections remotely - and then report back...

All real-time. No paper because the paper is too slow, no glass, because glass is too restrictive.

Chew on that.

PS - I used a copier as an example but you and I both know, there won't be any copiers left, don't we?
#Wink #DOTC #NoReallyThisTimeItIsPaperLess

1910 -

The Mundaneum

Founded by Paul Otlet (who outlined a concept of a globally connected network of computers in 1934) and Henri La Fontaine, The Mundaneum aimed to "gather together all the world's knowledge and classify it according to a system they developed called the Universal Decimal Classification".

Originally posted on Walters & Shutwell, Inc. Sept, 2013.

_________

Remastered by GPT4.0, 3/2023

The rise of Big Data and the increasing use of algorithms is transforming the way we process information, leading to the obsolescence of traditional methods such as spreadsheets. This was an observation made by my colleague Jennifer during a conversation we had about Big Data.

Algorithms are becoming the new workflow, automating processes with greater efficiency and accuracy. Why use static spreadsheets when a preconceived formula, connected to live data, can provide actionable information directly to your device, pane of glass, or contact lens in real-time?

For instance, imagine asking your computer: "What is the most profitable group of devices in my fleet today?" The answer is not only reported orally but also displayed as a running graphic representation of your most profitable machines, compared to similar devices worldwide.

But the impact of Big Data extends beyond visual representations. Soon, our customized, 1:1 news will stream flawlessly, and personalized financial reports will appear seamlessly. In the cloud, massive processing power will collect data from billions of sensors all around the planet.

For example, if one of your Konica Minolta repeatedly misfeeds and throws off ambiguous errors, our newly ubiquitous business intelligence network can analyze the multitude of sensors inside the copier, backtrack the unit's manufacturing chain of custody down to every component, research the composition of toner and examine the entire supply chain, research the composition of the paper all the way back to the tree, measure the humidity fluctuations, and compare the misfeed times. 

Then, it can compare the symptoms with millions of other devices, every other device ever recorded, and measure the incoming power to provide a meaningful diagnosis or make corrections remotely, all in real time.

These advancements are leading to a paperless future and could even render traditional office equipment such as copiers obsolete. As we look to the future, it's worth remembering the Mundaneum, founded by Paul Otlet and Henri La Fontaine in 1910. 

They aimed to "gather together all the world's knowledge and classify it according to a system they developed called the Universal Decimal Classification." It's remarkable to think how far we've come since then, and even more incredible to imagine where we'll be in the future.

_________

Tweet: Big Data is changing everything! From automating processes to providing real-time insights, the possibilities are endless. #BigData #Automation #RealTimeInsights

Intro paragraph: In today's world, Big Data is becoming increasingly important, as it has the power to revolutionize the way we process and utilize information. With the rise of algorithms and automation, traditional methods such as spreadsheets are on the path to obsolescence. The ability to connect preconceived formulas to live data provides actionable information in real-time, changing the way we work and make decisions. Big Data is not just about processing information, but it's also about how we use it. From customized 1:1 news to personalized financial reports, the possibilities are endless. In this era of digital transformation, Big Data is changing everything!

Click to email me.

Going Mobile and Big Data

From imaging to content to the cloud to Big Data to Business Intelligence to Mobile Business Intelligence.

We're moving from marks on paper to the clouds, all the data is moving off the paper files.

But the data is just data, unusable.

In the old days, we would 'crunch' the numbers either manually or on a spreadsheet.

Today, there is an app for that; instead of the numbers getting crunched on paper, it's being presented on a screen.

Typewriters and impact printers - gone. Carbon paper, white-out - gone.

Add cubicles, office furniture, water coolers, uniform rental programs, IT departments, factory floors, inventory shelving, hi-lows, truck docks, and pallets to that list.

Then take away the roads, parking lots, air conditioning units, and tons of paper.

And all those useless meetings. Gone like a freight train. Gone.

How so?

The answer is in the palm of your eleven-year-olds hand...right here.