The World According to Greg. AI: You Need to Act Now

I'm not sure my colleagues or contemporaries understand the gravity of what has happened and what is happening right now - not in three, 10, or 20 years from now. This very second.

AI eliminates spreadsheets, SEO, Websites, A/R clerks, CFOs, and middlemen - and dealers are middlemen.

In the last TWO WEEKS, I have noticed the number of ChatGPT connectors growing from a dozen to HUNDREDS.  

San Fransisco, that poop-on-the-sidewalk nirvana is even reporting an increase in VC events, growth in the number of residents, and more bootstrap companies - all in AI.

Seriously - whatever you thought you knew about AI in the copier industry forget.  That's not AI, that was rote, spreadsheet mechanics.

And forget about worrying over OEMs, their new machines, huge ink buckets,  or the annual numbers - they don't get it either.

Pay attention to the first OEM to tell you they've engaged AI to handle customer service calls.  DIRECTLY WITH THE CUSTOMER.  

AI eliminates spreadsheets, SEO, Websites, A/R clerks, CFOs, and middlemen - and dealers are middlemen.

If you think your future does not include AI, you are wrong.  

What should you do?

Learn ChatGPT.  Get a team together and figure out what it is, and how it can be used to increase sales, reduce costs and grow profits - for you, your clients, and your prospects.

Not today.  Yesterday.

The Bigger the Better? Maybe Not. The Imaging Channel.

This is a GREAT illustration of the stark dichotomy of our industry - OEM v Dealer. 

You know this, and live this - for decades, the OEMs drove the industry(which is natural) and in doing so, ignored until the very last every issue that diminished the sale of hardware. 

Influence has been shifting for a decade as customers find better ways to move data within and outside of their organization without a big copier in the hallway. The Fear of Covid kicked the transformation into hyper-drive, leaving the OEMs in the rearview mirror. 

If I Had a Heart: Drop the "Print" from Managed print services. The World According to Greg

March 2015 

Heartbreak and glory - the times are changing universally. One turn in my personal metamorphosis is stepping down as President of the Managed Print Services Association.

My involvement with the MPSA started at the very beginning, back when a room full of folks voted to form the association at  Photizo 1.  I am honored to have served and proud of all the accomplishments we've achieved - it has been a great time.

Congratulations to the new Managed Print Services Associations executive board:

President: Kevin DeYoung, Qualpath - owner, managed print services visionary, leader
Vice President: Doug Bies, Canon USA - new, passionate, cutting edge philosophy
Secretary: Sarah Henderson, West Point Products/Clover Technologies - stalwart, foundational, dedicated
Treasurer: Lou Stricklin, Muratec America - solid, fresh, tactician

Today, as I exit the Oval Office,  relegated to a Board of Director, I am free from the yoke of compliance, broken are the shackles of other's stunted and spun opinion, open to express my opinions based on observed behavior, not Survey Monkey or the corporate drawer statement.

I am unencumbered by concerns about how a potential sponsor or customer might feel. 

Free to ignore conversations geared around the ROI of donating $10,000.00 for a corporate membership.  

We were not lying when we said your ROI is measured by your contribution to the industry, not shelf space, or tossing our membership into your sales funnel.

The shackles of self-censorship have fallen away...

UNLEASHED...

My managed print services observations or better yet:

The World According to Greg

Managed print services is Dead and the OEMs killed it -

That's what I said.  

It was called 'managed print services' not 'managing printers & service'.  Leveraging the 'services' model to increase MIF is disingenuous and prospects see right through the scam.

Customers do not care -

Speaking of customers, they don't give a rip about the toner remanufacturing process.  They don't care about the seven steps of xerography, and their eyes gloss when you speak of ink vs. toner; color vs. B/W, or mobile print.  Stop doing that.

Find something else to talk about - say business-oriented, like employee morale, the impact of BYOD, and managing print servers.

My advice to the incoming MPSA Executive Board - 

1. Change the definition of managed print services and the direction of the MPSA.  Move away from toner, printer, and hardware - to a "Managed Services Association".  Expand the horizons, and blow the minds of millions.
2. Do not fall victim to the procedure, meeting paralysis, Roberts Rules of Order planning on how to do something without ever doing anything.
3. Once a member proclaims, "...that's not the way I operate..." they've volunteered.  The association, like our industry, is at a crossroads.  Like times in the past, both glory and ruination await.

Ideas are bulletproof -

Not only is the world on a path to less paper, but the new world will be populated with self-healing devices - no need for as many service technicians.

Managing services for your clients is the future.  This core idea is unflappable in a turbulent sea of rhetoric, incorrect research, and marketing talk.

The world of MPS, like life,  holds promise and doom - fortune, glory, and tragedy.  False promises? Yes.  Self-interest? Of course.

When haven't we experienced both?

To make a move, a real move, we've got to take that leap of faith...again and again, and again.  Heartbreak, then Glory.  Glory, then heartbreak.

Always.  All ways.

Click to email me.

2014: The Year in Review - BORING.

Tis the season to be jolly and reflect on the past 12 months.  It is safe to say, technology in general expanded more and more at an accelerating pace - Moore's Law on nano-bio-bot-steroids.

But the managed print services, copiers, printers, and even managed services niche was, in a word, a mundane, tedious, dull, monotonous, repetitive, unrelieved, unvaried, unimaginative, uneventful period.

B-O-R-I-N-G.

The $HPQ Way : Destroy All Channels Except One

8/14/14

"My armour is like tenfold shields, my teeth are swords, my claws spears, the shock of my tail is a thunderbolt, my wings a hurricane, and my breath death!"

I've talked about HP Instant Ink before  -

"This is the plan; make printing so cheap the act of printing is as thoughtless as watching TV.

Friends, I give you one possible timeline for the Future of MpS - self-imposed irrelevancy. Rejoice and make mirth for the sun shall shine on our faces forever!

So be it.

Just because the Motley Fool thinks this is a bad idea, doesn't mean it won't work(mopier). We all know how innovative HP can be (TouchPad) and their commitment to customers (2007, product delivered to the highest volume accounts only), employees(25,000 layoffs), and suppliers (thousands of canceled laser engine orders to Canon) is beyond comparison (pale)." - GRW, 2013

Well here we are, not even a year later and HP is bringing its brand of MpS to the SMB  - without you.

The Hits Keep Coming: HP downgraded and 52-Week Low...

As long as someone else says it, I should be okay...maybe these good folks are picking on HP, because HP is the biggest and best in the business.

I threw up a little...in my mouth, just now.

Business Week:

"Peter Misek of Jefferies & Co. said that tablets are likely to hurt HP's personal computer segment.

"While consensus thinks Windows 8 will boost personal computers, we think it will accelerate tablet cannibalization as the operating system focuses on touch," he wrote in a client note.

Misek also believes that smartphones are now used by enough consumers -- and tablets to a lesser degree -- that it is lowering printing demand.

The analyst lowered HP to "Hold" from "Buy" and reduced his price target to $23 from $30.

HP shares closed at $22.68 per share on Thursday. They fell to a 52-week low of $20.57 on May 23 and traded as high as $37.70 late last July.

An email seeking comment from HP was sent before business hours but was not immediately returned."

From a usually more upbeat news site, cheerfully named, Bright Side News, the first passage is the high-point of the article:

"While we at Bright Side of News always try to look at the bright side of things and have an optimistic view of the industry, there are times when we simply cannot help ourselves and must say something.

Case and point is Hewlett Packard [NYSE:HPQ] and their current announcement of their reduced earnings of 31%..."

The analysis compares HP's terrible employee/revenue ratio with other companies in the niche sumamrizing with:

"When you have that many employees, your workforce begins to become a liability rather than an asset and you begin to drain yourself purely as a result of maintaining such a large bureaucracy. If HP wants to really become nimble, they need to spin off divisions of the company or give some of them less importance in the future of the company's success."

Mother Blue is going through some significantly bad times - more than most.

Who else could one week announce the reduction of 28,000 employees and talk about being around 40 years from now the next?

IPG merging with PSG is like two fortune 500 companies merging - and we all know how well merges of that scale go, right?

Well, the next time you see an HP'r, wish her the best.
I know I will.