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Showing posts with label The Market. Show all posts
Showing posts with label The Market. Show all posts

Wednesday, September 17, 2014

MpS: The Unifying Theory & Convergence


Originally posted, 7/11/11

Oh, what could have been.  Reading these words today is more than nostalgic.  How can an article written in 2011 have relevance, if not foretell the future, today?

Enjoy.

Just over three years ago (four now), when I started writing about copiers, MpS, technology, selling, and pole dancing, I was one of three. Back then, if one were to Google “managed print services,” the dozen or so returns would’ve consisted of wedding invitation printers and “full-serve” print advertising providers.

There were a few fleet monitoring alternatives and fewer proactive supply management solutions. Hardly anyone mentioned cost reduction, business process, fleet optimization, or phases. And nobody championed reducing costs by reducing prints, copies, or printers and copiers.

This isn’t to say nobody serviced printers or supplied toner. Yes, some were “optimizing” fleets, shifting volume, addressing document workflow and business processes, or managing hundreds of devices, but we inhabited our own little silo.

Xerox, IKON, Canon, OcĂ©, and Pitney Bowes all had their FM division – each conducting site surveys and usage analysis as well as working with colored dots and floor plans.

Silo 1.
The bane of OEMs, third-party cartridge manufacturers, lived their existence in the dark on the periphery of the ecosystem, struggling from legality to legitimacy.

Silo 2.
Liberty, Kofax, and other software companies were conducting user interviews, charting document flows, developing Statements of Work, and evangelizing paper to digital.

Silo 3.
Copier reps walking the streets were suggesting ROI, lower lease costs, TCO, and the benefits of color to purchasing agents and church deacons alike. They were churning, flexing, and otherwise landing gear, giving “more for less” and pitching scan-once-print-many (keyword being “many”).

Silo 4.
The OEMs were flush – seemingly changing models every 90 days. Corporate marketing departments were shoving quotas down the channel, and the channel responded obediently, floor-planning and filling show floors.

Silo 5.
Back then, VARs were executing thousands of transactions a day – servers, desktops, laptops, networks, data centers – and yes, tens of thousands of printers flew off the dock into waiting cubicles.

Silo 6.
I am simplifying by stating only six silos. We may have discovered as many as 11 silos or dimensions over the past two decades inside what can be called the imaging/technology industry.

The number doesn’t matter. Mere acknowledgment is important. Always there, unobserved until now. You see, even though these functions and organizations existed and thrived, there was never a recognized commonality. There was no unifying factor.

Until now.

If you envision these silos standing individually, what could be the common ground? More aptly, what would be the white spaces between the columns?

Managed print Services, the M-theory – that’s what.

Think about it. As we move through the stages of MpS into MS, the “P” fades and other factors, the other columns, illuminate – from third-party toner to scan-to-file, storage, mobility, and EDM – once unique and isolated, now pulled together as one overarching system.

The players haven’t changed, but the game is all different. Those of us who can now ”see” the ecosystem will thrive.
There’s more.

This point in history is unique. This is a time of technological convergence, time compression, and shifting control from a central authority to the individual. MpS is a vehicle for change at this moment. Again, not everyone will see the opportunities or the pitfalls; it takes a wider perspective and pure intent, but those who stay could be champions.


Posted by Greg Walters on 07/11/2011

Wednesday, August 13, 2014

Death of the Copier: The Book is Here




It is official - at least in the E*Book version.  Death of the Copier, the Book is available on Amazon and iBooks as well as other places(SmashWords) and the print version is days away - just in time for the holiday season!

Unavailable on Google Play.

Not only are my words and ideas presented but the best and brightest in our industry contribute great insights.

Forward by Ed Crowley,  Founder and CEO of the worlds premier, managed print services consultancy shares views and insights about managed print services and beyond.

AfterwordMike Stramaglio, President and CEO of MWAi, a forward thinking, gentleman of industry, talks about the future and a dramatic generational change ushered in by the imaging industry.

Introduction by Robert Newry, past Managing Director of Newfield IT, a cutting edge, visionary of stellar proportions, introduces the section about assessments and tools.

Monday, December 9, 2013

Time to Put the Cost Per Copy Model Down.


Oh yeah, we're going there.

It started long ago.  In the beginning, making copies of business documents - memo's, invoices, reports - was slow and tedious.

So we built devices to perform these duties.

Thousands of moving parts, heat, static electricity and heavy handed employees contributed to a dynamic and precarious environment - they required a good amount of attention.

To put it bluntly, our machines broke down so often we needed a way to pay for technicians.

To support the machines in field the 'industry' hatched a plan:

"Why don't we sell service with the machines?  We'll make it impossible for anyone else to supply our devices, so we'll combine service and supplies into a billable line item, determined by how many pages come out of our devices...and will call these 'clicks' after the noise a meter makes with every copy and call the billing model Cost Per Copy..."

Genius, really.

Oh sure, there were other schemes - blending ...

Read the rest, here.

Friday, June 29, 2012

Webinar - Technology United, Bigger Than SkyNet

Who is Technology United ?

The core group comes out of the imaging sector, but each and every member has eyes on the horizon and collaboration as a mission.

There is more to imaging than marks on paper.

The MpS Ecosystem continues to grow, expanding beyond toner on paper, up to the clouds and back down to screens.

How can we in the niche, utilize this powerful new group to maximize our customers' experience, become a valued partner, and sustain this new business model?

Tune it to learn more about Technology United.

More than a group of buddies leveraging their marketing position, TU is a collection of forward thinking, early adopters who believe improving the industry, improves us all.

A rising tide lifts all vessels.

We will simplify the complex and illustrate the significance of this first of its kind association.

August 7, 2012 - 2:00PM EST

Sixty minutes, open discussion, with 15 mins for Q/A - a maximum of 25 attendees.

Click here to register.


Eventbrite - Technology United: Bigger than "SkyNet"

Monday, June 18, 2012

Webinar:The Internet of Things

July 2, 2:00PM - Free Webinar.

Curious about how all this new technology can help your practice or dealership?

Wondering what all the hub-bub is about Big Data, BYOD, and Business Intelligence?

Are you seeing your volume decreasing?  How about your MIF?  Some studies are calling for 40% of the channel to disappear by 2014.

What should you do? What can you do?

There are no silver bullets, but tune in and learn about a few options.

Eventbrite - The Internet of Things: New Technology in Imaging



Greg Walters will be presenting on the new technologies, how to survive and thrive during this secular shift.


Friday, June 8, 2012

DOTC in Vegas

We will be in Vegas, at the Wynn, Monday June 11 and 12th.

I will not be attending the Ricoh show(huh?) - but will be in the Casino, around the pool or at a bar,

that is if the Wynn has a bar, not sure on that one...

If you're in town, and want to talk about how to pick a Managed Print Services program, technology in our world, the social ramifications of  Space 1999, or the Four Screens of Life - drop me a note.

I may even have a nifty, cool, MPSA hat for you...


Click to email me. 

Thursday, June 7, 2012

Sexual Harassment & Holding Power over Women in the Copier Industry




June 2012.

Why do I blog?  To read what I write.


"Those responsible for the obliteration of each DOTC image are the MEN in our niche who have in the past and are right, this very second, to leverage their power as Area Vice President, Owner, or Manager, over a female subordinate."

My intent from the beginning was to record observations of the world and refer back over time for my own amusement and pleasure.

Tuesday, June 5, 2012

The Hits Keep Coming: HP downgraded and 52-Week Low...

As long as someone else says it, I should be okay...maybe these good folks are picking on HP, because HP is the biggest and best in the business.

I threw up a little...in my mouth, just now.


Business Week:

"Peter Misek of Jefferies & Co. said that tablets are likely to hurt HP's personal computer segment.

"While consensus thinks Windows 8 will boost personal computers, we think it will accelerate tablet cannibalization as the operating system focuses on touch," he wrote in a client note.

Misek also believes that smartphones are now used by enough consumers -- and tablets to a lesser degree -- that it is lowering printing demand.

The analyst lowered HP to "Hold" from "Buy" and reduced his price target to $23 from $30.

HP shares closed at $22.68 per share on Thursday. They fell to a 52-week low of $20.57 on May 23 and traded as high as $37.70 late last July.

An email seeking comment from HP was sent before business hours but was not immediately returned."



From a usually more upbeat news site, cheerfully named, Bright Side News, the first passage is the high-point of the article:

"While we at Bright Side of News always try to look at the bright side of things and have an optimistic view of the industry, there are times when we simply cannot help ourselves and must say something.

Case and point is Hewlett Packard [NYSE:HPQ] and their current announcement of their reduced earnings of 31%..."

The analysis compares HP's terrible employee/revenue ratio with other companies in the niche sumamrizing with:

"When you have that many employees, your workforce begins to become a liability rather than an asset and you begin to drain yourself purely as a result of maintaining such a large bureaucracy. If HP wants to really become nimble, they need to spin off divisions of the company or give some of them less importance in the future of the company's success."

Mother Blue is going through some significantly bad times - more than most.

Who else could one week announce the reduction of 28,000 employees and talk about being around 40 years from now the next?

IPG merging with PSG is like two fortune 500 companies merging - and we all know how well merges of that scale go, right?

Well, the next time you see an HP'r, wish her the best.
I know I will.

Saturday, December 31, 2011

To Boldly Go



And so it has finally come to this - There is nothing new for me to write.  There is nothing I can say, that I haven't said before; Manage Print Services has peaked and it's time to "jump the curve".

Sure, there are plenty of adventures remaining, lots of cold calls, assessments, proposals, and engagements remain to be had.

Have it.

I will certainly NOT stop talking or writing about technology in our little niche - see you at some shows.

But there is more...

Thursday, November 17, 2011

Managed Print Services - By the Numbers, Photizo

Europe will overtake North America, in 2013(that would be next year)

Asia Pacific is the next MpS hot-spot...been there, done that, got the coffee mug...



Monday, November 7, 2011

Things I Learned at the Asia Pacific, Managed Print Services Conference in Sydney: There Is an Unifying Theory

11/2011

What a week. First, I drove from LAX to Charlotte, NC.

After a two day rest, off to Sydney.

My flight went up to Detroit, hometown, back out to LAX, nicest night time approach view around, then out to Sydney - 14 hours away.

On a plane Friday and landing Sunday morning without knowing what time it was, let alone what day ...where in the hell did Saturday go?

That night, I hit the sheets at 6:00PM, local and slept until 6:00AM, local.

Again, what the hell?

Monday morning, sipping coffee from a way too small cup, on a saucer no less, I found myself standing in a sea of grey pinstripes - this sure wasn't LA, St. Louis, Seattle, New York, Orlando or Vegas.  This was Sydney. 14 hours, two hemispheres and one international date-line away.

Oh what fun was to be had, Down Under...

As with all conferences, the first presentation covers the basics: thanks for coming, the rest rooms are over there, we hope you get one good thing out of the next few days and here is our first keynote speaker.

It was a tough crowd for Dom as he took us along the innovation path explaining how the successes of our past can hold us back, chaining us to the old ways.

I got the jokes. But the audience was a bit cold, reserved, dubious.

This changed as one table shot out many different responses to one of his questions. That's when I knew this was going to a very good conference.



First Golden Nugget? - MpS is Universally Spoken

That's right. There is little difference between how MpS is defined down under versus here in the States or North America.

All the challenges we have experienced here, they have down there. Commission structure, toner delivery, cartridge based or CPI invoicing, DCA installations, OEM relationships, "what is MpS" questions...all of it.

Interestingly enough, the S1/S2 successes run parallel to the US and the more advanced firms are expanding into Managed Services.  But they aren't looking to "rip and replace" servers - jus sayin...

I may have expected the A/P MpS'rs would be slightly behind the U.S. on the adoption curve, but they aren't.

There is a unique set of issues, the old copier models still hang on, but the attitude, the 'can do' attitude is prevalent - palpable.  And that was refreshing.  Bold.

The best kind of Zag.

Second Nugget - MpS is open and clear

Wide open.  The players in A/P are hitting everything in sight.  From government to commercial to Education - not unusual, right?  What I got out of their exuberance was a wide eyed wonder not only geared at seeing the huge pool of prospects, but also in the wide array of MpS subjects they would talk about.  Not just toner but networks, documents, storage, workflow and business process. All this under MpS!  No really, it's true.

From the inside out, making it up as they go, not worrying about benchmarks(too much) or best practices(not too much) or their ego.

I did not hear one complaint about OEM toner pricing being too high, or any whining about how OEM so and so is encroaching into SMB.

Hard work gets results, complaining doesn't.

I have attended each North American MPS Conferences so meeting people with different definitions of MpS, infrastructure, pricing and OEM partnerships is common - from Cali to NYC, we are diverse.

There are sectors of the MpS Ecosystem inhabited by those consider themselves above the rest, better, erudite in manner - born into their position.

We all know them; the stuck up consultant, the know-it-all copier dealer, the old-skool, old-man, collector and seller of souls - destroyers of innovation.

None of that here.

Clear.  They can see a carpetbagger coming a continent away.

Another cool Zig.

Third Nugget - Even the OEMs are Runin' and Gunnin', in the Wild, Wild West...

There was a time, not long ago, when I would compare the MpS Ecosystem to the "Wild, Wild, West of Imaging" - no rules, no sheriffs, and lots of Gold. We were ALL making it up as we went.

Those days seem to be gone as the OEMs clearly define MpS as Stage One and Two, leveraged to land more equipment.

They are bringing out all sorts of heartless paraphernalia: Toner portals, shrink wrapped MpS, nameless service networks,  automatic proposal generators, MpS "Agent Fee's".

Controlled. Stifled. Boring.

But not in A/P.  I was fortunate enough to share time with Fuji/Xerox, HP, and Canon MDS folks. Each for about an hour.  What struck me was the absolute willingness to get things done by working the market not their system.  Sure, they want to land more gear, but the MpS ideas and philosophy are truly geared around a vision that works up to Stage 3/4 - they don't stop at toner and service.

There are all building teams from scratch, they are all putting together deals and infrastructure programs from scratch.

And they are flexible.  That's right, I just referred to 3 of the big OEM's as "flexible" and I could easily say, "out of the box".  Smack me in the forehead and call me dumbfounded.

What a Zag this is.

Don't...friggin...ask...
The Big Take Away - Remember to Let Go

Again, we talked about how the successes of the past can hold us back.  I mentioned how now is the time to really look at the world sideways, to be open to new partnerships.  New business models, new employment paradigms and different personal archetype for success.

I pontificated on how now is the time when power is shifting away from the big, centrally controlled entities and down to us, the folks in the trenches.

How this point in history is that unique time when technology truly allows us to control our own destinies - that is if we recognize how the "good ole days" can shackle us to the past.

To move forward, we need to let go the past.  Before we let go, we must first remember.

And that's what Australia did for me.  The people, the vibe, the way, reminded me of our past. Our MpS past.

If you can remember, now is the time to let it go, let go of our MpS past, step over the Edge and into a  future with less toner.



Click to email me.

Sunday, October 9, 2011

"The Death of the Copier is going Down Under: Let's Zig in a World of Zags"

Oct 31- Nov 1.


When I first let the Death of the Copier genie out of the bottle, back in the wild days of 2007, I did not know what to expect. Indeed, I had no expectations at all.

As the popularity grew, I noticed more visits from the UK, South Africa and Australia.

Even more than the US.

 I credited this phenomena to the US having "real", MPS experts, folks with lots of letters behind their name, answering MPS/Sales questions on their 'real' websites - nobody would come to a goofy blog called "The Death of..." anytihng.

So I went out to see for myself; call it a digital walkabout. I explored every instance I could of "Managed Print Services". Back then, when I Googled the phrase, nothing came back.

Nobody else.

I Googled "MPS Training" - again, nothing - at first. Soon, MPS training classes started to pop up, a quick gander at the agenda revealed one blaring truth, these guys were repackaging copier sales techniques into MpS sales training.

Now, if I were truly on the outside looking in, I probably wouldn't see the difference. If I had not been in the copier industry, had never been involved in the IT industry or not been trained on solution selling, by software companies, back in the 80's - I probably would have not been able to see.

Heck, if I wasn't freshly into MPS I wouldn't had cared. But all this was true, I was looking for somebody who knew more than I about MPS – I was disappointed.

Oh, there were a few - and they are still around: Jim Lyons, Ken Stewart, Art Post, Ed Crowely(Photizo) - followed by Nath Dube. We admitted to "making it up as we went along"- great fun.

DOTC was alone in the wilderness. Talking about MpS and getting echo's back - except with Australia. For some reason, the folks down under were coming to my site.

Fast forward a few years - DOTC is now considered a 'go to source' for information on MpS and nano-technology.  The nano-tech thing is way out there, just beyond the reach, out on the Edge.

DOTC is knows for scantily clad ladies and contrarian views. For pole dancers, movie clips, honest real world MpS/Sales stories and Attitude.

Always, Attitude.

Sunday, September 25, 2011

End Of Summer, End of Days - What Next?

The 23rd of September, fall equinox, was the last day of summer up here in the northern hemisphere.

The Spring Equinox seems like decades ago.  Remembering the Turn that was Summer 2011 one can barely imagine what the next 3 months will bring.

What about the next 12 months?

Unemployment is still up.

Gold is way up.  HP down.

Since 2007, that will be five years ago pretty soon, the only aspect of our world that has steadily increased is the use of technology.  Our technology has forced the growth of content faster and faster.

There isn't today and there never will be, a paperless office - Less paper, but never paperless.

The social networks carry more and more.  Netflix is chewing up bandwidth,  FB has become mundane.  Tablets shipping everywhere, $99.

The Apple store at Fashion Island was packed on a Tuesday afternoon.

Droid, Win8, HP is out, no their in, no their out, wait...we don't know, iPad 2, iPhone 5, thin client, zero client - and the cloud.

That always growing, ever changing "cloud" - Google, Salesforce, Box, on and on.

What about managed print Services(MpS) or selling copiers?  With all this cool stuff going on, you're selling copiers?

Really?

Monday, September 12, 2011

MpS going downstream - Way DownStream - SMB/SOHO - wait, WHAT??



9/2011

HP recently announced a slew of new machines, MpS enabled aimed directly at the small business niche.

Oki - is bundling scanning options built for Quickbooks, integrated with hardware, under their MpS, for around $800.00.

And I swear, I can almost hear Samsung slowing down through re-entry, landing in the water and waiting to come ashore en mass, with cheap, bundled MpS devices.

The Sky Shall Shatter the Heavens into Stars -

The great double-dip recession of 2008-20xx is recognized by layoffs,  jobless figures, the California exodus, the Detroit melt-down and the not so stark difference between government-created jobs and government jobs. (Think about it...wait for it...wait....there.)

As corporations are reducing headcount and squeezing every ounce of productivity from the zombie-like survivors, home offices are sprouting up like poppies in Afghanistan.

HP is getting out of PC's because they see less value for their shareholders in PC's - and as the PC goes, so too, goes the printer.

Downstream.

All these laid-off executives,  managers, and cube rats are going to find their way in the world, most won't simply lie there, on the couch, collecting "Obama-bucks" forever.

The new Aquarian Workforce will be mobile, they will work simultaneously for multiple employers, and be based at home - printing. All those individual stars falling out of the sky, landing and thriving - on smartphones and tablets; no more brick and mortar.

But wait, there is more.

As the corporate world shrinks, and the need to print fades to white, smaller, cheaper, and MpS Bundled devices will be the norm; if by "MpS Bundled" I mean S1/S2, which I do.

Machines talking to machines, toner automatically delivered, directly from the OEM.

Service you ask?  Really?  How about the OEM's go and design devices as reliable as your flat screen? How often have you called for service on that one?

From B2B to M2M to B2C and NOTHING in Between.


You feeling that? 

   

That's my L.A. - How many times does L.A. need to get blowed up by aliens?


Click to email me.

Sunday, September 4, 2011

TheDeathOfThe PC: A Call to the Channels Transform Now

My Rover, Grass Valley Fire, 2007
It isn't that we are not familiar with tough business decisions.  We all know somebody who has been a victim of such acts.

HP's announced decision to let die WebOS and TouchPad - a product that lived just 49 days - in and of itself is stupendous.

Spinning off their PCs may seem surprising unless you once sold IBM ThinkPads and remember selling IBM printers.

Go back to IBM, heck go back to the Mopier, the HP9065, and Edgeline; is it really a surprise that after investing a billion, shifting leadership, HP drops and adds?

There is more, much more here, and it is not all Dark.


Wednesday, August 31, 2011

The Imaging of Greg - "MPS Summit: What a Difference Three Years Make"

"Yup, I was in Vegas at the “Recharger show.”


Well, technically, I attended the 2011 Managed Print Summit, which to me, seemed even more out of place, until I looked at the scheduled presenters: Ed Crowley, Robert Newry, Mike Stramaglio, Jim Lyons and Greg VanDeWalker – all MpS regulars, each in the ecosystem from early on if not the very beginning.


And there were more. Jim D’Emidio, Ed McLaughlin, Mark Mathews and Jim Phillips – old-skool hardware and infrastructure dudes who each see the impact of MpS.


And the new guys? How about Brendan Peters from Intel, Tim Grimes from Research in Motion or Gordon Jones from Green Hills Software? Googlitize them if you don’t know who they are. For now, let’s just say wireless, intelligent devices and security software. Yeah, at an MpSummit, the day before the large toner cartridge show. Who woulda thunk?..."

Read the rest at The Imaging Channel



Click to email me.

Wednesday, August 24, 2011

Talking, Rumors Flying - IBM to take Xerox; HP Getting out of PC's, Oracle to Pick up HP

All over the 'Net:



"Samsung Eyeing HP's PC business" or not, Huh


The Unthinkable -


Business as Usual -

To Customers - "Business as Usual" - YOU HAVE NO CREDIBILITY TODAY.

To the Channel - "Business as Usual" - YOU HAVE NO CREDIBILITY TODAY.

Why -

How did we get here? - History, repeats

The Dude - Speaks


Android to the Rescue - TouchMy X

The DOTC read on all this...

"The Sky will Blow The Heavens into Stars" - The Future of our Imaging Industry, Xerox, IBM, HP, Content



2011

Autonomy Corporation

"Autonomy is the market leader in the provision of software that automates the analysis of unstructured data, whether in the form of text, audio, images or video." - UBS, July 2008

The other day, I sat in on a webinar.  The fine folks at Lyra were presenting "Printing supplies market trends MPS" - yeah, I know, who the hell would sit in on one of these?

MpS Geeks, that's who.

Of course, the data presented has been fodder for DOTC for the past year; we will never get back the placement levels of 2008, A3 devices are dying(ahem), any recovery will be linked directly to the surviving dealership's ability to focus on workflow, not the box. We know this, correct?

Then a funny thing came up - OEMs are "rationalizing" their fleet offerings.  They are narrowing down the number of models.  

Shrinkage.

Thursday, August 18, 2011

MpS Will Migrate Downward - Lyra Acknowledges the Death of the A3(Copiers)

The Imaging Channel held a webinar where Lyra presented, "Printer and Supplies market Trends That Impact Your MPS Program",

8/17/2011.

I found the content interesting.

Some of the better comments:

"MpS is a Significant Threat to the Supplies Business"

"MpS should be the first step in engaging clients for overall managed services."

"A3 in decline and has been before MpS became 'sticky'" - The Death of the Copier.

"Everybody is considering mobile printing"

"The key to the recovery will be looking at workflow"

One of the questions from the audience was, "what are ITO and BPO?"

Wednesday, August 10, 2011

The 2011 Global Managed Print Services Conference - Pictures of You.


My Current reflection points, and material for the future:

1. Philosophical discussions - this is bigger than MPS
3. Innovate - now is the time
6. Soylent Toner is People
7. MSP and MPS is difficult

9. Out of the Box - meaning so much more, I have never been more proud of my industry

10. Are you telling the Truth, or just stating a number
11. "I don't even use the phrase, MPS, with clients anymore"


16. I can't wait to see the first servers "ripped and replaced"
17. There is still a "P" in MPS
18. MPS is the egg in the cake, not the entire cake

21. I have Pluto in my Seventh House

22. Ricoh is in - all in
23. Canon is finding herself

24. "Fire, Walk with Me"? - Greg has lost it...again.

25. MPS is a Process, not a Transaction
26. Fire and Ice, Cold Water

27. The 2011 MPSA Leadership Awards

29. YOU ARE NOT ALONE...WE, ARE NOT ALONE
Oh the fun we are going to have with all that...

DOTC



Contact Me

Greg Walters, Incorporated
greg@grwalters.com
262.370.4193