My 2009 Favorite Posts: 11

While reviewing the past year's worth of posts, I stumbled on some of my favorites and a few that churned up some interest.

The Death of Managed Print Services : Photizo Identifies The Fourth Horseman

Copier & I.T. Sales People - Skip the Product or MPS Launch/Training - Get Business Training

MaNAgeD PRinT SerVIces - Does it Really Matter How WE Define It?

Killer Toner is Back: New Study Confirms Laser Printers release "tiny toxic particles" - But so does making Toast.

12 Things I Hate About Managed Print Services

Danger! Danger! Anyone Who Sells in Our Industry, The Copier Industry: Change or Die. I ain't kiddin either

The Demo From Hades: This Is What Happens When You Take Your Eye Off Your Opponent

Is Your Managed Print Services Practice Customer Centric or Process Centric? - Maybe We Should Ask Your Clients.

The Death of Managed Print Services : Photizo Identifies The Fourth Horseman

The "Hunters vs. Farmers" Sales Metephor - It's Dead: Let's Break Out of The Box

Today, I Had Drinks with a Hero...

Clouds of Misfortune Rolling in On The Winds of Change: Copier Industry Next to Fall?

12/2009 -

"It's the End of the World as We Know It."

"The Future Ain't What It Use to Be."

"Fail to study history, doomed to repeat it."

"See, I told you so."

"I shaved my legs for this?"

The other day, I read a post over at Callinan's blog, here. It's good, it's about changes in our industry.

And Ken Stewart has a pretty good grasp on the subject as well, go here, and see his newly re-minted theme - it's to die for!

I've run into a flurry of statements, lately, like these,

"...copier dealers need to change or die..."

"...MPS is not getting the return we expected..."

"...the best way to sell MPS is to start with changing people..."

"...how can we adopt MPS when one of the MPS goals is to reduce MIF..."

"...this will kill the industry..."

State of California Shuns HP in Favor of ACS - EDS Fallout?

At first the announcement by California Department of Health Care Services, stating it intends to award a $1.4 billion, 10-year contract to Dallas-based Affiliated Computer Services, may not seem to fall within the MPS wheelhouse.

Under terms of the proposed contract, Affiliated Computer Services would process claims for 7 million Medi-Cal beneficiaries, starting early next year.

What makes this interesting to me is the fact that Affiliated Computer Services, ACS, has recently been purchased by Xerox.

And the current provider, for the last 18 years, was not HP but EDS - HP inherited the account when it purchased EDS.

Get use to this battle - HP and Xerox fighting over a "service", not hardware.

Still think I'm crazy about the "Death of the Copier"??

This could possibly effect some 2,000 jobs here in California.

Besides all the Xerox vs. HP intrigue, why is it that my state officials can possibly justify risking thousand's of jobs by not utilizing a Californian company?

I guess MPS is not the only place where logic sometimes does not prevail.

More here.

And here.

Merry Christmas - 2009

NER to Sell Imaging Supplies and Printer Parts Business Units to Clover Technologies Group

So, let me get this straight.

HP reaches out to NER as a "toner provider" less than six months ago, and that ISN'T enough to save a Division?

NER is selling off it's toner and imagining supplies division to concentrate and focus on Managed Print Services and Data Center Infrastructure.

The toner and supplies division is being gobbled up by Clover Technologies.

From the Clover site:

"...Founded in 1996 and with annual revenue of over $300 million, Clover is the global leader in providing businesses with total environmental solutions, including the recycling and remanufacturing of imaging supplies. Clover is the world's largest collector and recycler of cell phones, inkjets and laser cartridges. The complete line of Clover's quality toner and ink is available through leading office products distributors and resellers and marketed under a variety of private label brands..."
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Dropping the overhead intensive to concentrate on services - interesting.

GLASSBORO, N.J., Dec. 22 /PRNewswire/ -- NER Data Products, Inc. (NER) announces the sale of the NER Imaging Supplies division and its wholly owned printer parts subsidiary Image1 to Clover Technologies Group Inc. (Clover). The agreement will transfer all imaging activates including compatible laser toner, inkjet, narrow and wide impact ribbon production, and printer parts to Clover.

Clover will assume responsibility for the NER Denver, Image1 Plano, and NER Glassboro supplies operations that support these business units. Customer and vendor relationships will be assumed by Clover and business will continue at all of these locations. In addition, NER is pleased to announce that over 80% of the NER employees at these locations will become employees of Clover as of the first of the year.

"The decision to sell off business units is not taken without great consideration," said Stephen Oatway, President of NER Data Products, Inc. "Approximately seven years ago, we began the process of strategically transitioning the company from offering commodity products to offering value-added solutions. As a result of our efforts, we have become a leader in both Managed Print Services and Data Center Infrastructure Solutions.

In reviewing the direction of the company it was determined that a concentrated focus on these divisions was in the best interest of the company, shareholders, and customers moving forward. This strategic move allows us to focus resources on those business units that are poised for the greatest growth in the future."

The sale will be finalized December 31, 2009 and terms of the transaction are not disclosed. The newly reorganized NER will be strongly positioned to continue providing industry-leading Managed Print Services and Data Center Infrastructure Solutions to their channel partners and their customers.

Current customers for Imaging Supplies and Image1 products can find information about the business transition on the NER website -- www.nerdata.com

Managed Print Services Survey Over at P4PHotel: Xerox Didn't Sponser It, So Gartner Won't Cover It.

Art at P4PHotel has had a poll running for around a month - interesting and not so surprising results.

I have cut and pasted his entire article. You can find it here.

To me, this is a timely reveal, for I have, at this very moment, two separate "doom and gloom" MPS articles almost ready for post as part of my "Decade's End" run of pontifications.

Enjoy this.

Managed Print Service Poll "Review"

We've had this poll running for about a month now, or is it more like three weeks.

Ah, can't remember it's the end of the month, the quarter and the year and I'm being hammered every day about sales!!!!

Ok, back to the poll. We asked: You're now selling Managed Print Services "Your thoughts now". Basically tell us, it is working for you or not!

Here's the choices that vendors had to choose from and the percentages:

It's been a great success for us 27%
It's been ok for us 26%
It's not reaping the profits we thought it would 37%
If we had to do it over, we would not have gotten into MPS 10%

Very interesting to say the least, it seems to me that 47% or almost 1 out of every two vendors are not happy with the move. I thought it would have been more like 80% would have agreed with "It's been a great success for us".

I'm a follower of MPS, I believe it has it's place, however if 47% are unhappy, why is that? It's obvious that I can't answer that question, so I reached out to a friend of mine Greg Walters with Death of the Copier in Southern Cal, here's what he had to say......check back here in a few hours for the response!!

Here's Greg's opine:

You5 study does not surprise me. I know of a few very successful MPS Practices. But I have been taking many, many questions in the past 5 months all around getting an MPS Practice "going".

It seems that most MPS practices are set up on the wrong premise. Whether MPS is thought of as a marketing ploy to move more equipment, a strategic motion to secure existing accounts or a way to capture ongoing, single function volumes, most attention has been focused on "programs" and internal tactics.

We are ignoring or missing the Client in all this.

And...

All the MPS momentum gained from MPS ideas and programs and goals and potential is being bled off before it gets to the Selling Professional. Either the MPS philosophy is so weak, the sales person ignores and continues as always or the MPS philosophy is so complicated and nebulous, the sales person ignores and continues as always.

Here's the secret - Your study does note reflect MANAGED PRINT SERVICES problems, your study reveals basic, selling problems.

Put that on your whiteboard and gaze upon genius...

LOL!

Greg Walters
-=Good Selling=-

Coming at Turn of the Decade: DOTC DEFINES Managed Print Services, once and for all.

I know, you're breathless with suspense.


January 1, 2010.

2009 - "Copier Industry: Change or Die."

I was sitting in on a super-secret, MPS industry insider Webinar the other day.

I admit because I am all things MPS, little surprises me when discussing the MPS Ecosystem - except the freakin obvious and blatant issues that have been right in front of me all along.

I was half listening to the presenter answer the question, "how do we, as dealers, go from a Stage One MPS(equipment-centric) dealer to a Hybrid Dealer?"

Waiting for the inevitable, "you need Ownership buy-in" or the tried and true, "you need a strong infrastructure to support your MPS Team" and the ever popular, "retrain your Sales Staff", I was half paying attention.

Nope. Nadda, zip.

The answer was,

"CHANGE PEOPLE. It's too difficult to re-train from a transaction-based sell to consultative-based sell."

Shall I translate?

If you are selling copiers today, you had better change your ways and go with a company that still thinks they can train you into a consultative selling cycle before they figure out it's too difficult to teach old dogs new tricks.

But it's worse.

If the salespeople can't be changed then sales management can't be re-tooled, so they must go as well. Up the food chain, it goes until it ends with the King Bottle Washer himself, the Owner - on top, and all alone.

Granted, we should consider all factors. For instance, the fact that right now, there are likely 7,000 dealers, out of 15,000 or so, who have embraced MPS.

The old statistic (Photizo) stated that 50% of the folks who don't embrace MPS will be gone - but things have changed.

"CHANGE PEOPLE. It's too difficult to re-train from a transaction-based sell to consultative-based sell."

Now, if you aren't changing to the Hybrid Dealership model, not the iTex one, you will be gone.

That means that even if you do embrace MPS, if you aren't all in, you will be all out. Understand?

I know what you're thinking, "Sure, you big goof, copier sales are changing, but MPS is just the latest marketing scheme designed to sell more units. Everybody will need a copier, forever."

If you are a reader of mine, you may remember an article or two where I go off the deep end proclaiming that one day, HP won't sell printers. Yeah, right, I'm nuts.

A little History Lesson:

There once was a company, a global company, whose selling model included always sending at least 3 company representatives to every sales call. This company was the behemoth of technology. Large, foreboding, industry-defining - they told their customers what to order and how much to pay.

Nearly every person on the planet at one time or another had heard of this company. They were the barometer of American Technology - what was good for them, was good for the country.

America sent men to the moon and the back of this company's knowledge.

It seemed at times, that they would be around forever - selling bigger, faster, and more expensive devices. Devices are in high demand and built by only this company. Their equipment defined business processes and demanded their customers bend to the needs of the machines.

Who?

International Business Machines, Big Blue, Big Iron, IBM. In 1977, IBM had 300,000 employees.

The PS/2, ThinkPad, System 36, AS400 - OS/2, token ring...all gone. When IBM made the decision to move from the hardware business to business process and finally into Business Services - people thought they were nuts.

Manufacturing plants shut down. Divisions were sold off. Ten's of thousands of employees are gone.

How do you think those "big iron" salespeople responded?

Do you think the same people who sold these colossi one day just decided to offer business consulting?

No. No, they did not one day just decide to offer business consulting.

Sure, Big Blue tried to retrain. At the time, IBM's training regiment was known to be the best in the industry, the best anywhere; weeks were spent in Armonk, NY.

How do you think that went? Well, one day, somebody somewhere looked at this new business model, looked at all the training that had gone on, and then, glanced at the net new accounts list - it didn't add up.

So, did they redo their infrastructure or vamp up the marketing? Did IBM hire a bunch of consultants and try one more time to retrain the sales team?

Nope.

They CHANGED PEOPLE.

By the way, the one who let this cat out of the bag, was with IBM back then. Huh.

This has all happened before, in nearly every industry; technology, transportation, entertainment, hospitality, automobile...publishing, music...every niche...airports, filling stations, grocery stores, and retail.

Why should our little, 3 decades old, industry be any different?

I for one think we need to CHANGE PEOPLE. By CHANGE PEOPLE, I mean to change the way you are, not the members of the team.

Copier folks, anyone who sells in this crazy mixed-up world of output, are the most resilient and adaptive bunch out here, in the real world.

We can change. You can change.

Study history, or be doomed to repeat it.

12/14/2009

IKON, a Ricoh Company, Could Rule the Managed Print Services Ecosystem - Who?

At the bottom of the page, you may have noticed two graphs.

One showing the number of Managed Print Services Jobs offered and another reflecting Copier Sales jobs postings.

These graphs have been here for a while now.

The other day, I decided to drill down into these numbers and ran a quick query for "managed print services specialists IKON".

Boom. Twenty eight returns, from all over the country, posted within the LAST 23 DAYS.

Managed Print Services Specialst - IKON.

It's no secret I feel and have always felt that, on paper, IKON is the best positioned entity to jump into MPS.

Before RICOH, their position would have been stronger.

But today, with IKON's Facilities Management history and expertise, coupled with an absolutely stunning collection of supported Electronic Document and Workflow Management software packages, all IKON needs is to be a bit more hardware agnostic and shazam, MPS up to the Fourth Stage.

Check out my article back in July, here.

I know that was history - but, lately, for no apparent reason, IKON is popping up on my radar more and more - My MPS'dar, not copier radar.

What gives?

Well, looking at the locations where MPSS are about to be hired, I would say a national wave of MPS is what "gives".

IKON is on the MPS prowl.

Check it out, here.

The Printer and Copier Sales Decline in UK is "Over": Hurd's Word Tempered

Just over 1 million multifunction printers and standalone printers and copiers shipped during the 3rd quarter, in the UK.

This is down 3% from a year ago, but is not as bad as the 22% and 30% tumbles in the German and French markets, Gartner said.

Tosh Prabhakar, senior analyst at Gartner, was downbeat about short-term growth prospects.

"I cannot see things dramatically improving in the next six to nine months. The hardware is very mature and there are no compelling technologies that will drive the market forward," he said.

Remember Hurd's Words during HP's fourth-quarter financials meeting; he forecast a significant rebound in sales as companies upgraded ageing technology.

Pent up demand may lead to a call to that 800 number,(have you tried flicking it?).

Indeed, if Hurd's word is true, the inventory challenges of the LAST FOUR MONTHS, may be behind us by February, releasing the flood gates and fulfilling months of backed up orders.

Thus, resulting in an apparent, yet manipulated, rebound.

Not that there's anything wrong with that.

Source article here.


By the way, if you get the reference to "flicking" it, drop me a line.

Chattanooga Court: Judge Implements Behavior Modification, Reduces Copier Cost by 50%

If you are pitching MPS to the Chattanooga Court, the Judges have gotten you beat.

Assessment? We don't need no stinkin Assessment!

Judge Bales said,

"Our copier was breaking down once every six weeks before we restricted it to judges and our staff.

Since then our copier has not broken down in more than a year and we have reduced our maintenance and paper cost by more than 50%..."
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MPS can help you maintain HIPPA compliance:

"...We found one attorney xeroxing(ack!) 148 pages of medical reports that was not even related to any case in our court..."
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Don't forget how MPS can enhance your output security:

"We were able to restructure the offices of our staff this year securing our equipment and giving them a little more privacy and security."

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MPS reduces hard coffee costs and improves your ethical appearance, too:

"...Judge Moon said, "There are also major fiscal concerns as well as ethical concerns in closing access to our kitchen.

We have five judges and three staff members in our General Sessions Court. Only three of the eight drink coffee and yet we have previously had the highest coffee expense in Hamilton County for any office our size.

Our annual coffee bill was approximately $2,600 annually for only three people. After restricting our kitchen to judges and our staff and terminating a very expensive coffee service, the expenditure is now less than $500.

We have, therefore, saved taxpayers more than $2,100 annually..."

I am not making this up...here.

Self Promotion - Big DeathOfTheCopier Style...

I was asked early on by Ken Stewart, "Why do you write your blog?".

My answer was simple and honest, "Because I like to read what I write."

It was and still is the truth.

Since starting this little hobby, I have met great people, been published more than a dozen times, interviewed and quoted often, elected MPSA Secretary, queried about everything from SOW's to RFP's to MPS SLA's - indeed I seem to have a following.

Some call me an "expert" - believe me, I know the term is relative.

People say I am opinionated (DUUH), readers have challenged my views(always welcomed) and I hope I have ruffled my share of old-skool feathers.

Along this journey, I have met and commiserated with fellow bloggers - we, my group, my cadre of colleagues, have been at this "Internet thing" for just about the same amount of time. We are diverse, pertinacious and customer-centric.

Yup, even the guys who "aren't in sales".

Some readers at first, mistake this blog to be a tool to increase sales, bash Xerox, promote HP and poo poo differing views.

More typical, most get a kick out of dropping in, reading something about their industry and taking a chuckle with them. And that to me, is the best anyone can ask.

So, when recognition comes my way, I tend to tout. Why not?

There is a firm out here on the Left coast, Gap Intelligence, a marketing intelligence organization.

Jake writes their blog.

His latest entry starts with,

"...It is no secret that blogs have become a go-to source for topical news and entertainment in recent years. As both print and online media outlets struggle to monetize their products, the targeted insight provided by some blogs has changed the way that many people, including myself, find their news. Below is a review of my favorite industry blogs..."

Of course he mentions DOTC, but what's interesting to me is that 3 out of the 7 he likes, and one of the honorable mentions, are acquaintances. Some are part of my cadre.

So good company, indeed.

This is an excerpt from his post about DeathOfTheCopier,

”...opinions of writer Greg Walters can range from being a visionary to being dangerous. Regardless of the various opinions, Greg should at least be commended for finding so many pictures of women with copiers or women with fish (why fish?) to go with each and every post. He’s got to run out some day.

Plus he starts posts in ways that always crack me up. This one is classic:

“A couple weeks back, while off the grid, I had an epiphany of sorts.”

You can’t make that stuff up and I am sure he was serious. I’ve never spoken to Greg, but I can’t help reading that line in a Christopher Walken voice/cadence..."
------------
Well, Jake, my pic's HAVE indeed raised a few eyebrows. The source is limitless.

I have been compared to John the Baptist and called a Provocateur. Knowing how John found his end, I prefer the later.

The Fish Girls, some of the most popular Girls of DOTC, are window dressing for the Name the Fishie contest.

I give thought to the leads in my stories - the "epiphany" did happen, in the Sierra's, late at night, under the Milky Way, next to a fire, over a few Double Jacks, on the rocks.

Yes, there can always be more Cowbell.

And thank you, very much for mentioning this tome, this odyssey.

Also, I dedicate the above pic to you..."there's Gold in them-thar hills".

Ok, ok, you see, she's painted gold, like the Oscars and the Emmy's, get it?

Check out Jake's post here.

Gartner at the Print and Imaging Conference: Take Aways

"Companies are saying that managing print is one of the most effective ways to manage costs," - Frederico de Silva Leon, principal analyst at Gartner.

The Print and Imaging Conference was recently held here in LA and Gartner chimed in with some observations of the MPS Ecosystem.

Based on an article over at Channel Web, Gartner is illustrating information most of us have been living with for two years now.

For instance, Gartner reports,

"Customers are also looking for ways to improve their business processes. Up to half of a knowledge worker's time could be spent printing and looking for documents,...This is a an area where we could see significant improvements."

Huh, who woulda thunk...And welcome to the party!

Maybe I am a little, what's the word, jaded - but isn't this the third generation of "johnny come lately's"? Me being part of the second.

That's fine, the MPS boat has lots of room.

In a nutshell, according to the article, Gartner believes:

- Companies should move to a three year refresh rate on printers
- Employees could be spending up to 50% of their time printing documents
- It is better to purchase a color device if monthly volume is below 5,000
- Printing hardware cost is falling
- Color pricing is falling
- Purchasing color devices that emit 5,000 images a month could save $1,000.00 per year
- Less 11x17 and more A4 devices would be better
- Keep an eye out for "smart MFP's"

Additionally, another principal research ananlyst with Gartner defined MPS as,

"...as a series of steps for cutting print costs, including an assessment of a company's current fleet of devices and printing requirements, technology and processes to optimize the management of that fleet, break-fix and management services, management of the hardware and consumables, and training..."

- I guess we can finally put this little debate aside.

But why stop at defining MPS, why not endulge in creating, I mean describing, MPS best practices:

-Create a strong corporate governance environment
-Carefully manage the transition to managed print services
-Holistic management of the service

Huh, again, who woulda thunk...Yes, I am being very sarcastic.

To be serious, I only ask, "Hey Gartner, where ya been for the last two years? Getting wine'd and dine'd by all those Upper Right Quadrant dwellers?"

Gartner's Magical Quadrant and The Scales of Justice

On December 4, 2009, ZL Technologies filed an amended complaint against Gartner, Inc. in the United States District Court for the Northern District of California.

The Court granted ZL the opportunity to clarify and augment our earlier allegations of defamation and trade libel.

In the first round of ZL's legal dispute with Gartner, Gartner argued to the Court that its rankings and other statements in the proprietary Magic Quadrant Reports are merely opinions that are not based upon fact, and that they are understood as such by the readers of those reports.

However, Gartner's past statements in marketing materials, white papers, blogs and even the Magic Quadrant Reports themselves, assert that their research and analysts' opinions are based on a body of facts compiled through what is asserted to be a rigorous process.

The amended complaint clarifies ZL's contentions about the inaccuracy of Gartner's reports, the inherent conflict of interest arising out of Gartner's voluminous business with the vendors it reviews, and its subsequent bias towards large and established vendors. The amended complaint also adds new detail about Gartner's repeated claims that its research is based on objective facts a position exactly opposite to the stance forwarded by Gartner in court.

While this case is focused on ZL's dispute with Gartner over the erroneous statements in Gartner's publications, the issues here also implicate Gartner's larger business model.

Gartner plainly admits that it attempts to leverage value from its largest clients, many of whom are also vendors covered in the company's research.

ZL's legal filings describe how that business model causes Gartner to favor those large companies at the expense of identifying the best technologies, thus misleading not just the vendors who are inaccurately reviewed by Gartner, but the consumers who base their IT purchasing decisions on Gartner's biased research.

ZL is seeking injunctive relief as well as compensatory and punitive damages from Gartner.

The amended complaint can be found here:

http://www.zlti.com/courtdocs/docs/First_Amended_Complaint.pdf

Today, I Had Drinks with a Hero...

April 1941, Pearl Harbor.

The newly wed couple fresh from the states live in a one bedroom house. They share the shower, and toilet with 2 other couples. He a Naval corpsmen, his beautiful young bride the homemaker.

After being married a few months and living with family in a small, cramped California house, they journey thousands of miles and half an ocean's distance to finally live together alone.

Together in Paradise.

This is Oahu, April of 1941. Cane fields surround the lazy, sleepy town of Honolulu. Soft, tropical breezes stir through the palms drying out remnants of morning showers. The island was home to 50,000 service men but it still had only one traffic light.

Hawaii is a US Territory, statehood nearly two decades away. The town has one road in and out; no skyscrapers, mega-resorts, or miles of lights, to wash out the stars of the night sky.

A time as foreign to us contemporaries as the surface of Mars.

On the morning of December 7th, eight months after arriving in Paradise, and a mere 30 minutes before "all hell breaks loose", this sailor gives his new bride a kiss on the cheek and heads of to another day doing whatever a corp man does. She expects to greet her husband at day's end, with a home cooked dinner.

At work, a line of gray battleships - the might and power of the United States Navy - are tied off - "Battleship Row". They carry names of honor; Nevada, California, Tennessee, Maryland, West Virginia, Oklahoma, Utah and Arizona.

This sailor will be late for dinner.

His name is Jack and her name is Mary. Jack is my wife's, mother's uncle and is one of the few remaining Pearl Harbor survivors. It is always an honor to share adult beverages (yes, plural) with him. Jack is 89 years young.

His life story includes witnessing and surviving the attacks of Peal Harbor, evacuating his new bride months later on a troopship.

From Pearl he was ordered to Southampton, England to setup a medical facility in preparation for a secret "big push" in Europe - D-Day. His facility receives the casualties from the beaches of Normandy.

Not long after, he is ordered aboard a "tin-can", hunting German U-boats in the North Atlantic. He has a most vivid memory of he and his destroyer shipmates rolling along in swells, seasick and miserable, looking over at the sailors on an carrier, playing ping-pong on the fight deck.

Now a days, he lunches with his pals at Denny's or Big Boys - his "pals" include WWII aces, test pilots, Medal of Honor recipients.

He belongs to organizations whose rosters include men with the names of Yeager, Lindberg, Hoover and Doolittle - Jimmy Doolittle's grand daughter has been to his house often researching her next book.

His life is full of experiences, ghastly visions and terrible smells:

Memories of the battleship Nevada beaching directly in front of him on Hospital Point.

Bremerton bay from the deck of a shattered Enterprise.

The rumble and flashes in the pre-dawn sky of June 6th.

Rolling seas, frigid, arctic salt air, under a gray, troubling sky in the North Atlantic - do those memories sustain him and give him pause? Of course.

Yet, I suspect that those 8 months on Oahu, from April to December, memories of two young lovers in Paradise - I think those memories sustain him to this day.

He is a Hero. He does not think of himself as a hero, they never do.

He offers us his memories, his history, to sustain us, not him.

Jack is a "Living History Speaker".

He and a group of survivors visit schools and tell kids about December 7th and the War - refreshing. Alas, I fear, more kids have been subject to Nobel Prize winning Enviro-mercial, "Inconvenient Truth" than Jack and his pals could ever reach.

Very unfortunate, when considering the biggest risk Al Gore ever took was operating his cherry-picker.

Paradise Lost.

Clarion University Saving Money with The First Two Stages of Managed Print Services

Stage One and Stage Two of the MPS doctrine - but not Stage Three, yet.

The project was led by the university President. (C-Level sponsorship)

Purchasing and IT worked together.(prerequisite to moving forward)

A study conducted. (Assessment)

Machines removed. (Primary Goal of MPS)

CRD revamped. (CRD's can be included)

From 0.12/B&W to 0.035/B&W.(Quick Win, hard cost savings)

Six Million Images in the first year. (Baseline measurement)

Early in February 2010, Clarion University Purchasing, Computer Services, and IKON/Ricoh will be holding a demonstration of methods and equipment for the rest of campus. IKON/Ricoh will be training staff and faculty on the use of new equipment. (On going MPS Engagement)

Partnered with Ricoh/IKON(throw everything I said above, out. Its a CPC not MPS)


Printer changes saving Clarion University money

Clarion University is looking for budget savings one printer cartridge at a time.
President Joseph Grunenwald with the printers and ink
cartridges removed from offices in Carrier Hall.

Printer cartridges, the type used in all desktop printers appears to be a small budget item when purchasing decisions are being made. Clarion University discovered that on a large scale this commonly used product results in thousands of dollars in purchases each year, leading to an effort to curb this expense by moving to centralized print devices.

Led by President Joseph Grunenwald, the administrative offices in Carrier Hall are leading the way for campus. Most all of the desktop/personal printers, including those in the president's office, have been removed. A Ricoh central printer/copier/scanner, for use by the entire floor has replaced the personal printers. One centralized networked printer will serve as backup per department.

"Our intent is to look at how the entire campus copies and prints, and what to do on campus with copiers and printers," said Rein Pold, director of purchasing.

The analysis was eye opening. There were roughly 540 print devices (mostly Hewlett Packard) on campus, which used $60,000 a year in print cartridges. Clarion spends $12-15,000 per year to purchase printers and an additional $4-5,000 per year to maintain the devices. The cost to print from these devices is six to 12 cents per black and white copy and 15 to 32 cents per color copy.

During 2009, a switchover started. Ricoh Equipment installed 27 color/black and white and 44 black and white only copiers on campus. The copy volume during the first year for these 71 machines was almost six million black and white copies and 250,000 color copies. Factoring in the cost of toner, maintenance, and other supplies, the cost per copy was .03 to .035 cents per black and white copy and .08 to .09 cents per color copy.

"We didn't invent this process," said Pold. "Hewlett Packard removed all non-networked printers from its corporate headquarters in 2008 and they make $21 billion per year selling printer cartridges. Clarion is approaching this idea cooperatively so the employees understand going to the right place for the right job is the most cost effective approach. The Ricoh copiers became the default printers for all people working on a floor or in a department, with each employee having the ability to print directly to that copier through their personal computer. The machines can also be used as copiers and can scan printed items so it may be e-mailed or faxed.

"This has been a cooperative effort of purchasing and computer services," said Pold. "Steve Selker, and Scott Bauer from computing services led the efforts to set up the new equipment."

Pold also sees PAGES (Printing and Graphics Express Service), Clarion University's own full-service printing, copy and promotional center, being reintroduced as the shop where volume work for campus can be completed. PAGES will hold an open house early in 2010 to demonstrate new services and equipment.

Early in February 2010, Clarion University Purchasing, Computer Services, and PAGES; and IKON/Ricoh will be holding a demonstration of methods and equipment for the rest of campus. IKON/Ricoh will be training staff and faculty on the use of new equipment.

"What Clarion is doing is unique within the Pennsylvania State System of Higher Education," said Pold. "No one else has the cost-per-copy program that Clarion has. President Grunenwald was on board early supporting this process, leading by giving up his own printer."

Clarion University is the high-achieving, nationally recognized, comprehensive university that delivers a personal and challenging academic experience.



Posted by University Relations on 12/4/2009 9:00:00 AM