tag:blogger.com,1999:blog-4734830559796197063.post1863401753629356201..comments2024-02-22T23:31:27.818-06:00Comments on The Death of The Copier: Again With The "Leasing"! Enough!Unknownnoreply@blogger.comBlogger2125tag:blogger.com,1999:blog-4734830559796197063.post-80475737044287954652008-06-03T23:16:00.000-05:002008-06-03T23:16:00.000-05:00Yes. This really isn't a leasing issue as much as ...Yes. This really isn't a leasing issue as much as it is a Customer Service issue between the hardware provider and the customer. The leasing company really isn't set up to "care" about copiers or the quality of print.<BR/><BR/>And if a dealer wants to replace the unit, how does that work with the lease company? When the dealer "carries the paper" then there is little concern. But the lease company provides no guarantee for hardware performance.<BR/><BR/>For the dealer to replace - an arrangement must be worked out with the lease company - translating into a "buy out to keep" figure. The equipment is the only "security" the lease company has in the loan. To make arrangements means to swap in a unit that is of "more or equal" value. If the cost of the machine is $2,000.00 then there are no worries. If the cost of the unit is closer to 18k or even higher difficult questions arise for the dealer.<BR/><BR/>Essentially, the dealer would be taking a 18k "hit". Now because most dealers don't want that, they start to play games with "like for like" garuantees. Of course the "like for like" is defined by the dealer. <BR/><BR/>This illustrates the importance of matching client requirements with equipment function. And this means getting a clear vision of the "real" requirements and solution agreed upon by both provider and customer. A "Partnership" based on High Intent.<BR/><BR/>--it ain't brain surgery, it's rocket science...Greg_Waltershttps://www.blogger.com/profile/10110815199532873459noreply@blogger.comtag:blogger.com,1999:blog-4734830559796197063.post-21203189601036035522008-06-03T18:45:00.000-05:002008-06-03T18:45:00.000-05:00I suppose I don't hear this often enough b/c the c...I suppose I don't hear this often enough b/c the company I work for would replace at their cost or fix at their cost... There is not enough integrity in the world in my estimation. That is not a leasing issue it is a servicing issue, in my humble opinion.Ken Stewarthttps://www.blogger.com/profile/07253119051236940476noreply@blogger.com