tag:blogger.com,1999:blog-4734830559796197063.post6577839800872452502..comments2024-02-22T23:31:27.818-06:00Comments on The Death of The Copier: How To Buy Managed Print Services: All the Pretty PackagesUnknownnoreply@blogger.comBlogger3125tag:blogger.com,1999:blog-4734830559796197063.post-52326637449732980532010-06-23T10:41:39.178-05:002010-06-23T10:41:39.178-05:00Wow -
It is like we share a brain...because I was...Wow -<br /><br />It is like we share a brain...because I was simply starting with my 3 and going to add as we go - but, I can not improve upon both of your individual additions...good form!<br /><br />Thank you Johan and Colin for you xlint comments!Greg_Waltershttps://www.blogger.com/profile/10110815199532873459noreply@blogger.comtag:blogger.com,1999:blog-4734830559796197063.post-87146559831472381012010-06-23T07:39:43.152-05:002010-06-23T07:39:43.152-05:006. One of the area’s most people forget (until ver...6. One of the area’s most people forget (until very late) is that if you outsource print alone how do you handle the common areas. Printers need drivers and these sit on desktops and servers. Who will own these after the MPS starts? Who will take overall responsibility of operating software choice (printservers), updates, security testing, patches, rollouts, settings, backups etc. <br><br><br />7. Help desk, does the print part of the help desk remain with the client? If no how do they make sure they don’t drop faults between the clients IT helpdesk and the MPS provider and how do you define what is a print fault and a system fault? (Calling a MPS engineer for a system fault will cost extra).<br><br><br />8 Device consolidation. We all know the big savings for both the customer and the MPS supplier are to have as much of their print going through as few (big) printers as possible, but what of the user cost. How much time will now be spent walking to collect print? Will the centralized printer now becoming the copier/coffee machine conversation point for the department, losing even more time. It is easy to rip out printers if you have no idea why they were there in the first place, but beware that you don’t lose more than your print savings in lost user/business process efficiency <br><br> <br />Before starting the MPS journey few companies really understand what their own print infrastructure and usage patterns are. Few, if any, companies do their own in depth print visualizations or assessment prior to contacting the MPS providers. Most of their data is based on inaccurate, limited and quite often out of date internal information.<br> If you want to successfully plan your MPS journey you have to know accurately where you are starting from and where you want to get to.Colin Bellhttps://www.blogger.com/profile/15749223572014039369noreply@blogger.comtag:blogger.com,1999:blog-4734830559796197063.post-3179138919854943392010-06-17T16:44:43.239-05:002010-06-17T16:44:43.239-05:004. Are you prepared and qualified for change?
MPS...4. Are you prepared and qualified for change?<br /><br />MPS does change the way how the availability of the infrastructure and belonging services is organised between internal departments (purchasing, operations and IT) and the vendor.<br /><br />Often, the MPS components are spread over different budgets. Is your buying team qualified to rearrange budgets?<br /><br />Often, the execution of MPS related services are spread over different departments too. Is your buying team qualified to manage change in employee responsibility and tasks?<br /><br />5. Get to know the differences between buying products vs managed services<br /><br />With products you write a feature based RFP, you select the supplier, sign a contract and you move it over to the principal department.<br /><br />With services you need to think about the services, the level of the services you need, key performance indicators, how to get a vendor you trust, a RFP, contract, SLA, NDA and not the least, ongoing supplier management and yearly SLA review... <br /> <br />If purchasing, facility management or it management is not represented in your team, you may get in trouble.johan kostershttp://www.docplus.nlnoreply@blogger.com