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Showing posts sorted by relevance for query generations. Sort by date Show all posts

Thursday, August 28, 2014

Boomers and Managed (print) Services



The Last Gap Generation - Friday, June 28, 2013, Walters & Shutwell

If you remember back to the '60's - riots, Viet Nam, Presidential and political assassinations, hippies at Woodstock, the Beatles, Stones, the Peace Movement, and a vaguely remembered issue called the "The Generation Gap".

This Gap referred to the difference between younger generations and their elders. Back then, teenagers regarded their parents' established social norms as outdated and restrictive - many rebelled:


At Transform 2013, I attended Terrie Campbell's presentation, "GenY's Idiosyncrasies - Can your Business Survive Them?"  She has an acute understanding of the inner workings of the different generations within the business environment.

Here is your rendering of the Baby Boomer demographic:

  • Born post WWII – early 1960’s
  • Believes personal face-to-face interaction as the highest level of service
  • They will likely exit the workplace by 2021; significant experiential knowledge will leave with them
  • Typically a contrarian point of view on the long-term viability of technology which they interpret to suggest human knowledge and skills become less valuable than a “computer”
  • Will oppose change with a vengeance if they are asked to work differently
  • Transacts limited personal business online
"Typically a contrarian point of view on the long-term viability of technology which they interpret to suggest human knowledge and skills become less valuable than a “computer” - Boomer
And here are the characteristics of the Millenials, Gen “Y”:

  • Prefer the use of digital information and technology
  • Will represent more than 50% of the workforce in less than three years
  • Very team-oriented with less focus on personal recognition
  • Defining the use of text, chat, and social media as the primary communication medium
  • Transacts all personal business online and sees immediate accessibility and ability to self-serve as the highest level of service
  • First-generation to have internet since kindergarten
Mind the GAP, eh?

One specific and alleged challenge revolves around knowledge transfer.  It's thought by some since these two segments don't communicate, the collective Boomer knowledge base will be lost forever.

The Boomers believe it is the Millennials who need or want the knowledge that they, the Boomers, have between their ears.  They think their way of conducting business, administering quotas, designing cold call campaigns, and generally motivating through pay, is the only way to get things done.

And they worry the Millennials don't get it.

Think about it: How will the Millennials know how to answer emails?

Will they learn proper email etiquette? - this worries the Boomers...
If Millennials believe in the 'we all deserve a trophy' philosophy, what impact will competitive quotas and contests have on productivity? - "...the foundations of business will crumble...", the Boomers exclaim...

There's more:  If the two generations aren't talking, how will these youngins know how to evade responsibility or shift blame to a co-worker?  How will these young bucks learn the art of ejecting tens of thousands of employees?  Who will tell the generation after them, "Greed...is good", "Always be closing..." or "Put that coffee down! Coffee is for closers..."??  

 The real burning question nobody wants to ask is:

    "Who says Millennials should act or think like Boomers, anyway?"
More importantly, SHOULD any generation feel compelled to follow in the Boomers' shadow?

How is it Boomers feel so entitled?

Boomer-Relevancy has slipped the surly bonds - The Andy Griffith age has passed.   Why care what they know when their experience and wisdom got us in the situations we're in today?  Indeed, how much can a Millennial, who is connected 24/7, learn from someone who reads his/her news 8 hours after it happens? Can a Boomer sales manager answer any specific question around selling as quickly as Google?

The Boomers may be the last paper generation.  Not because they all saved millions of trees; they are the last generation comfortable with consuming information at a snail's pace.

How Do Millennials figure into Print?

The gap we're observing could not be more illustrated than by the difference in how one generation uses paper and the other does not.  One generation believes paper is like stone, the other, if they even consider it at all, feels print is too slow.

Don't get me wrong, elders of every civilization possess collective wisdom - but that's nothing compared to having access to all the wisdom of all the generations of all current and past civilizations, a few thumb-strokes away.  I exaggerate, but you get the idea - how important can it be to pass on the art of buggy-whip manufacturing, when we all use Skype, WebEx, etc.?  Does anybody still use Morse code or programs in Fortran?

The 60's generation gap is not all that far from the current Boomer/Millennial void - one generation is raring to go the other is worried about going away - each thinks they know it all, and both are wrong.

Another similarity is music - these guys aren't Janis Joplin, but the generational angst is just as thick.

"Thank you for feeding us years of lies 
Thank you for the wars you left us to fight 
Thank you for the world you ruined overnight 
But we'll be fine, yeah we'll be fine..."



Special note:

Human-to-human communication is the root of growth and evolution.  The point here is entitlement. One generation is not "greater" than any other and all generations end up like the previous, only slightly enhanced.

But in the end, it's the personal contact that fuels innovation and propels us along.  Paper, glass, the internet, and quantum physics, these advancements will all lead us back to us.

How Millennial Are You?  Take this survey and find out.   Care to know more?  Check this.

Thursday, October 24, 2013

013: Managed print Services And The Last Generation Gap




The Last Generation Gap- from 2013...

If you remember back to the '60's - riots, Viet Nam, Presidential and political assassinations, hippies at Woodstock, the Beatles, Stones, the Peace Movement, and a vaguely remembered issue called the "The Generation Gap".

This Gap referred to the difference between younger generations and their elders. Back then, teenagers regarded their parents' established social norms as outdated and restrictive - many rebelled:

At Transform2013, I attended Terrie Campbell's presentation, "GenY's Idiosyncrasies - Can your Business Survive Them?"  If you ever get the opportunity to hear Terrie present on the current generation gap, do so.  She has an acute understanding of the inner workings of the different generations within the business environment.

From her presentation, here is a profile of the Baby Boomer demographic:

  • Born post WWII – early 1960’s
  • Believe personal face-to-face interaction is the highest level of service
  • They will likely exit the workplace by 2021; significant experiential knowledge will leave with them
  • Typically a contrarian point of view on the long-term viability of technology which they interpret to suggest human knowledge and skills become less valuable than a “computer”
  • Will oppose change with a vengeance if they are asked to work differently
  • Transacts limited personal business online
"Typically a contrarian point of view on the long-term viability of technology which they interpret to suggest human knowledge and skills become less valuable than a “computer” - Boomer
And here are the characteristics of the Millenials, Gen “Y”:

  • Prefer the use of digital information and technology
  • Will represent more than 50% of the workforce in less than three years
  • Very team-oriented with less focus on personal recognition
  • Defining the use of text, chat, and social media as a primary communication medium
  • Transacts all personal business online and sees immediate accessibility and ability to self-serve as the highest level of service
  • First-generation to have internet since kindergarten
Mind the GAP, eh?

One specific and alleged challenge revolves around knowledge transfer.  It's thought by some since these two segments don't communicate, the collective Boomer knowledge base will be lost forever.

The Boomers believe it is the Millennials who need or want the knowledge that they, the Boomers, have between their ears.  They think their way of conducting business, administering quotas, designing cold call campaigns, and generally motivating through pay, is the only way to get things done.

And they worry the Millennials don't get it.

Think about it: How will the Millennials know how to answer emails?

Will they learn proper email etiquette? - this worries the Boomers...
If Millennials believe in the 'we all deserve a trophy' philosophy, what impact will competitive quotas and contests have on productivity? - "...the foundations of business will crumble...", the Boomers exclaim...

There's more:  If the two generations aren't talking, how will these youngins know how to evade responsibility or shift blame to a co-worker?  How will these young bucks learn the art of ejecting tens of thousands of employees?  Who will tell the generation after them, "Greed...is good", "Always be closing..." or "Put that coffee down! Coffee is for closers..."??  

 The real burning question nobody wants to ask is:

    "Who says Millennials should act or think like Boomers, anyway?"
More importantly, SHOULD any generation feel compelled to follow in the Boomers' shadow?

How is it Boomers feel so entitled?

Boomer-Relevancy has slipped the surly bonds - The Andy Griffith age has passed.   Why care what they know when their experience and wisdom got us into the situations we're in today?  Indeed, how much can a Millennial, who is connected 24/7, learn from someone who reads his/her news 8 hours after it happens? Can a Boomer sales manager answer any specific question around selling as quickly as Google?

The Boomers may be the last paper generation.  Not because they all saved millions of trees; they are the last generation comfortable with consuming information at a snail's pace.

How Do Millennials figure into Print?

The gap we're observing could not be more illustrated than by the difference in how one generation uses paper and the other does not.  One generation believes paper is like stone, the other, if they even consider it at all, feels print is too slow.

Don't get me wrong, elders of every civilization possess collective wisdom - but that's nothing compared to having access to all the wisdom of all the generations of all current and past civilizations, a few thumb-strokes away.  I exaggerate, but you get the idea - how important can it be to pass on the art of buggy-whip manufacturing, when we all use Skype, WebEx, etc.?  Does anybody still use Morse code or programs in Fortran?

The 60's generation gap is not all that far from the current Boomer/Millennial void - one generation is raring to go the other is worried about going away - each thinks they know it all, and both are wrong.

Another similarity is music - these guys aren't Janis Joplin, but the generational angst is just as thick.

"Thank you for feeding us years of lies 
Thank you for the wars you left us to fight 
Thank you for the world you ruined overnight 
But we'll be fine, yeah we'll be fine..."




Special note:

I mentioned the 'age of Andy Griffith' as being past...this is a temporary event.  Human-to-human communication is the root of growth and evolution.  The point here is entitlement.  One generation is not "greater" than any other and all generations end up like the previous, only slightly enhanced.

But in the end, it's the personal contact that fuels innovation and propels us along.  Paper, glass, the internet, and quantum physics, these advancements will all lead us back to us.

How Millennial Are You?  Take this survey and find out.   Care to know more?  Check this.


Click to email me.

Tuesday, November 22, 2022

Millennials Have (Finally) Figured out Bigger Salaries Are a Scam



From a post on LinkedIn.

"Some join cults. I joined the corporate ladder cult and fell in love with the devil in a pinstripe suit.
This devil promised me bigger paychecks, more status, and lots of office fun. As a millennial, what I got became my worst nightmare. Us younger generations are getting smarter.

We now see bigger salaries as a scam.

The modern-day corporate nightmare


Saturday, October 4, 2014

#HP $HPQ to Cull PC's & Printers: New Company Called, "HP, Inc." - Get It?



"Ah ! well a-day ! what evil looks
Had I from old and young !
Instead of the cross, the Albatross
About my neck was hung."
--- Coleridge

In 1991 Lexmark was formed when IBM divested its printer and printer supply operations to an investment firm. On November 15, 1995, Lexmark was publicly traded .  Today the company is trading at $41.59 has a revenue around $3.7B and about 12,000 employees.  Back in the 90's, Lexmark boasted a revenue of nearly $2.0B.

IBM was in the midst of one of the greatest corporate transformations in history.  The company was in turmoil; internal leadership changes, intense competitive pressures, economic headwinds and a fractured self-image.  They didn't know who they were, what they did or how to do whatever it was they were going to do, better.
Crazy times, the 90's.

Today, another great technology firm finds herself in the throws of transformation - HP offers everything from servers, clouds, PC's, laptops, printers, supplies and services. But its not enough.  More accurately, its just too much. What IBM grew through, HP is now experiencing - you can't be everything to everyone.  If that were all, it would be bad enough, but its worse.  HP, Microsoft and the rest of the WinTel realm can no longer dictate demand. Their rule is not as relevant as in the past.

Take printers, for example.  HP brought the laser printer into the business world and for a decade or two, HP was synonymous with printing.  But in 2007, the winds of change were upon us.  No matter how much marketing tries to accentuate the shift from toner to ink, black and white to color, desktop to mobile, hard copy print will never rebound;  sinking more resources against the tide is folly.

What made HP great, is holding her back.  Print is the albatross.

Some will herald the move as great strategy - it might be - for sure, this is a responsive tact, not one that bends the market to HP's will.

Nothing, not even the company who brought the laser printer to nearly every desktop in the land, can reverse the trend.  Printing is dying.  Not because we've all decided to stop killing trees, or understand printing decreases the ozone layer or bringing on the next ice age.  HP is a victim of the shift in How We Work:

  • No more desktop PCs
  • No more servers
  • Fewer laptops
  • We do not print the same
  • We communicate differently
  • Fewer printers
  • Almost no copiers

Today, we communicate under glass more than ever before. Generations of young adults live in a world without PC's, rotary phones, black and white TV, newspaper delivery or a printer.  Like generations before them understood life with electricity, they've never known a world without the internet.  Why in the world would they ever want or need to print anything?  Why?  Ask them.

Tablets, smart phones and new workflows, oh my.
"No one in the printing industry, or outside it, had any idea that the iPad would come along and destroy three- to four-thousand-year-old human traditions concerning paper," explained Gary Peterson, chief executive at Gap Intelligence, a San Diego-based research analysis firm.
No one except us...here.

In light of this expected turn, to all the paperless deniers, I ask this:




then...


  • Why did International Paper shutter it's biggest, 8.5x11 sized paper producing plant if print volumes are increasing?
  • Why did HP layoff 40,000 employees when the second coming, mobil print or ink, is just around the corner?  Think of layoffs as The Rapture.
  • Why is less than half of Xerox's revenue generated through equipment sales?
  • Why would a leading copier manufacturer build an erasable copier?
  • Even without printing capabilities, Apple still sold more than a dozen iPads

Denial.
"HP profits are reliant on selling "consumables" like inkjet cartridges, so the company can't be eager to see that business sidelined by the new prominence of tablets and smartphones. Even though mobile device make it easier to skip the printer in some cases, for example with electronic boarding passes and mapping apps, McCoog doesn't see printing as an endangered business.
Yeah, right.

What does this mean to all of you selling copiers and MpS?  Keep doing what you're doing, your resume clean and enhance your PERSONAL ACUMEN every day.  The change isn't coming, it is already here and you've got to improve yourself beyond the box and away from marks on paper.

Perhaps two decades from today, we'll look back and remember how HP built a great print business, sold it off and turned into the technology powerhouse Bill and Dave envisioned.


1991 -

Friday, February 18, 2011

Managed Print Services, Detroit & Eminem - "This is Who We Are, This is What We Do."

2/2011

[Commentator]

"I got a question for you.

What does this industry know about recovery?

What does a market that’s been to hell and back know about the finer things in Managed Print Services?

I’ll tell you, more than most!

You see, its the hottest fires that make the hardest steel, add hard work and conviction. And the know how that runs generations deep in every last one of us.

That’s who we are. That’s our story.

Now it’s probably not the one you’ve been reading in the trades. The one being written by folks who have never even been in the trenches selling and don’t know what we’re capable of.

Because when it comes to MPS, it’s as much about where it’s from as who it’s for.

Now we’re from the imaging industry – but this isn’t Xerox. Or Ricoh. Or Canon. And we’re certainly no one’s RiKON.

This is the Managed Print Serivices. And this is what we do..."
-----------------------
It's been in the left corner for a few weeks now. Honestly, I posted it there so I could play it whenever I wanted.

I like it.

Yes, it's a commercial.  For a car, no less.

The vehicle was on the drawing boards, 3-5 years past. The campaign ideas, camera angles, story boards and re-writes most likely occurring months ago. Possibly created by a crew of marketing majors who never worked the line, a 12 hour shift, or maybe have never, ever been to the D.

No worries.

The intent is to sell a $20,000.00 automobile manufactured in the Sterling Heights plant, from a company that gave us the K-Car.  The car that rescued Chrysler last time: brainchild of Lee Iacocca

No such luck today. 

What Iacocca and the US Gov't. saved so many years ago, is no longer.

Today, the third of the "Big Three" is owned by the UAW, the US Gov't and an Italian automaker, Fiat.

It doesn't matter. 

Because this commercial is about more than a car, a car company, or even a recovering Rap Star.

Unintended consequences, unforeseen responses, what happens on the Edge, in the margins is what resonates within a nation.

The post Superbowl buzz around Em's two commercial appearances(he did another spot for some iced tea company, in claymation) accelerated after his potent rendition during the Grammy's.  "I need a Doctor" anyone?

Sure his personal story is about redemption.

But it isn't about him.

The vehicle looks interesting, but it isn't about the car.

Detroit, looks like...well...Detroit - but it isn't completely about a community eternally on the ropes.

Its about the long gone steel mills of Pittsburgh or Allentown, the lonely hotels in South Beach, the out of work scriptwriters in LA, the soup lines off the Loop, the ID 10-T's in DC, the awe inspiring towers on a half-empty strip in Vegas, its about an industry, country, and global economy that's been to "hell and back..."  - its about you and its about me.

And the timing couldn't be better. 

When Marshall stands on stage in the Fox Theater, that wonderful choir as a backdrop pointing his finger at the world, declaring, "This is the Motor City, and this is what we do...", it isn't just him out there, its each of us. 

And it isn't just the Motor City, its the Big Apple, the City of the Big Shoulders, Sin City, and the City of Angels, from Philly to San Fran, Portland to Miami. DC to Tokyo, Vancouver to Ndabeni to Sydney to Buenos Aires to Moscow.

We're tired of layoffs, higher taxes, people getting paid for doing nothing.  We're finished with a leader who bows when he shouldn't, who apparently doesn't believe in our exceptionalism.

And we're pissed.
America loves anybody "recovering" and making it - we love the comeback kid because we as a nation are the epitome of that underdog who keeps coming back.  We Never Give Up.

Sure MPS is fading(no its not).

Of course MPS is a flim-flam(could be)

Sure copier sales will come back(no they won't)

The only constant here are the people within this niche, this market, this industry, this economy.

Us.  We the People.

This is Managed Print Services, and this is What We Do.

------------------------------
[Commentator]


I got a question for you.

What does this city know about luxury? What does a town that’s been to hell and back know about the finer things in life? I’ll tell you, more than most!

You see, its the hottest fires that make the hardest steel, add hard work and conviction. And the know how that runs generations deep in every last one of us.

That’s who we are. [View of The Spirit of Detroit] That’s our story.

Now it’s probably not the one you’ve been reading in the papers. The one being written by folks who have never even been here and don’t know what we’re capable of. [Campus Martius outdoor skate rink.]

Because when it comes to luxury, it’s as much about where it’s from as who it’s for. [Chrysler 200] Now we’re from America – but this isn’t New York City. Or the Windy City. Or Sin City. And we’re certainly no one’s Emerald City. [Eminem driving Chrysler 200, then walks out of the car, and walks into the Fox Theater.] - Source: LYBIO.net

[Marshall Bruce Mathers III (born October 17, 1972)]




This is the Motor City. And this is what we do.
-----------------

The Inside Story: Chrysler's Risky Eminem Super Bowl Commercial
Almost Didn't Happen

An excerpt:

"Over the past decade, rap legend EminemEminem music catalog and has one-third of the writing credit on the song.


But that was until Chrysler chief marketing officer Olivier Francois started selling Martin on how much he wanted the music, and how he had an idea to show off Detroit to the Super Bowl audience, the largest TV audience of the year. To seal the deal, Francois drove a new Chrysler 200 to Martin's office in the Detroit suburb of Ferndale a few days into the New Year. The car was fresh off of the assembly line in neaby Sterling Heights, and hadn't even gone on sale. Francois had Martin and Eminem (whose real name is Marshall Bruce Mathers III) drive the car, as well as a new Chrysler 300, to try and get the music legend to play ball..."

Rap Experts Weigh In Here.
Imported from Detroit Here.

Click to email me.

 

Tuesday, February 19, 2019

The #SalesRevolutionRebellion Is a Farce

The fake "sales revolution" attacks symptoms, not the cause.














"Lannister, Targaryen, Baratheon, Stark, Tyrell. They're all just spokes on a wheel. This one's on top, then that one's on top. And on and on it spins, crushing those on the ground."

Rebels and Revolutions - 



When individuals declare independence from tyranny, they put their lives, and the lives of their families on the line, risking everything for revolution, for future generations' independence.

For freedom.

Today, there's talk of a "Sales Revolution". Insurgents take to the nearest pulpit espousing "changing the way sales is done..." by being open, real, authentic, a trusted advisor, partnering to solve client problems - not a con man.  Noble efforts.

For them, it's not nine to five; it's always too always, elevator pitches, value propositions, and increasing effort 10 fold.

There are literally THOUSANDS of sales coaches and trainers in the world today.

Here are a few of the folks I respect and follow. Some are calling for sales a "revolution".  A few pitch themselves as 'rebels', "Leading the Sales Revolution":

All are passionate and committed to their specialty contributing great content to the realm.

But -

EVERY SINGLE PIECE OF SELLING ADVICE IS MISSING THE POINT.

I'm not recommending the current sales training and consulting efforts are not valid.  I'm just saying there is so much more that can be done to 'save the industry'.

Of Smoke and Ice -

"Speeds, Feeds, Quota's, Commissions, Solutions. They're all just spokes on a wheel. This one's on top, then that one's on top. And on and on it spins, crushing those on the ground."



The sales revolution is an insidious movement because it is based on truth. Bad sales skills, low motivation, poor relationship building, aggressive attitudes, boring pitches, tedious corporate introductions, and unoriginal talk tracks, are real, yet each a  SYMPTOM of the sickness, not the cause -  - indeed, going to war against "bad selling practices" amounts to self-hate.

We're revolting against the wrong enemy.

The Real Monster -

"Xerox, Canon, Ricoh, HP, Lexmark. They're all just spokes on a wheel. This one's on top, then that one's on top. And on and on it spins, crushing those on the ground."


The idea is simple, the mission tragic - manufacturers' selling models must be taken down, defeated.  While we fight among ourselves over who can save selling, the real archenemy plods forward, assimilating more and more into its ranks.

Break The Wheel

WE DON'T NEED A SALES TRAINING REVOLUTION, WE NEED A REVOLUTION AGAINST THE ESTABLISHMENT.

It's the OEMs who push equipment quotas down the channel, and not just copier OEMs - every manufacturer has the same, Materials Resource Planning (MRP) based systems.

The model utilizes the following:

  • MRP based quotas
  • "Fear Uncertainty and Doubt"
  • Purposely confusing and ever-shifting, commission plans
  • "Kill it and Grill it" mentality
  • Adversarial Selling construct 
  • "Where there is a mystery, there is margin"
  • "67% of salespeople do not reach quota"
  • Features and benefits of training
  • Solution Selling
  • Sales Techniques...
A real Revolution(with a capital R) doesn't attack the symptoms, it takes on the creators of the Wheel. The hierarchies are organically crumbling, digitally transforming - gravity is drawing the towers down, but they fight.

As long as we continue to harp on old-fashioned ideas, as long as we concentrate on "new", non-standard training topics, we keep the chaos going - and that's just fine with the zombie kings. The dusted-off,  selling retreads are like 'opiates for the masses' keeping the "little people" hypnotized in their insecurities.

Do you want to lead a true revolution?  Then revolt against:

  • Stodgy commission structures
  • Outdated quota schemes
  • Product-based, solution selling
  • OEM dogma
Are you a self-proclaimed leader of the revolution?  Then:

  • Produce videos telling the establishment to stop pushing old-fashioned ideas and programs.
  • Write articles outlining the challenges of terrible infrastructure and processes.
  • Establish standard, salary influencing, and sales training certifications.
Embark on the battle between independent selling professionals and corporate structures - it is time.

Unfortunately,  this two-dimensional skirmish is nothing compared to what's coming.  The next titan of turbulence holds enough power to wash away 50% of the sales universe.

Tuesday, September 18, 2012

Top Secret Sales Technique: Lie

This past week, I've run across two separate examples of the EvilsOfSales.

One is the implementation of the classic bait and switch scam.  From mattress sales to office products, the act is still alive and kicking.

The other comes to us from the IT side of selling.  Specifically, a 'top secret' technique proven to get you around a 'gatekeeper' and into the wanting bosom of the 'decision maker'.

If your mouth is watering just thinking about getting a super-secret way around that gatekeeper - stop reading and leave now.  If you see nothing wrong with 'stretching the truth' in order to create a target-rich environment of prospects, leave and take your carpetbag full of yesteryear's sales mysticism with you.

That these activities occur, shouldn't surprise anyone.  Especially those of us who sell - and everybody sells. How many sales training courses have you been through that are nothing more than process and machinery?

What sticks in my craw is that these practices and I am sure others like them, are implemented and recommended institutionally.  Sleight of hand is considered a legitimate selling function - salespeople are expected to cheat customers and maneuver around people. This is old-fashioned, phony baloney, plastic banana, carpet-bagging swill.


Doubling Meanings and Plausible Deniability-

Example number 1, submitted for your approval, is from a telemarketing company specializing in the MSP vertical, espousing an example on how to get around a Gatekeeper.

"...the solution we developed was to approach the gatekeepers with vague phrases like, “I am calling back for Mr. Jones." The difference this style can make is one of the double meanings and plausible deniability, which means that if you have called for this prospect before, then you are literally ‘calling back’ for them..."

So what is the 'top secret' recommendation for getting to the decision-maker? In a word, Lie.

I kid you not, some poor soul is going to pay for this curriculum.

Déjà vu, the taste is familiar, isn't it?  Like tequila after that one night in college - you drank too much, prayed to the porcelain god while your best friend held your hair, remember that?  Tequila was never the same again.

That's the response these types of advisories illicit - and if you don't feel uncomfortable in the least if you believe that building a relationship based on a lie is the best way to prosper - stop reading and leave.

You and I are not that naive to believe sales 'techniques' haven't been employed or are not effective.  I can say that BOTH sides of the selling equation dodge, duck, and jab at each other.

I've seen it, I've done it. It won't work the same way for much longer...

There's more...there is always more...

Operation Market Basket -

The second occurrence is from Staples.

Now I know what you're thinking, if you hire high school kids to man the isles, what kind of talent are you employing in the first place?  Malleable.

Here's the juxt:  Staples places ads in the local newspaper for a specific laptop.  The price point is designed low enough to attract people into their stores.  Staples training, in some locations, instructs each rep to sell "additions" to these specially priced items: extended warranties, mousepads and the like, or NOT AT ALL.  If the customer doesn't opt for any add-ons or up-sells, don't sell them the unit.

Each rep is expected to hold an average of $200.00 in add-ons.  This internal system is referred to as "Market Basket".

The complaints go like this - consumer spots an ad for a laptop, shows up to purchase said laptop, asks if the unit is in stock - indeed it is - and is immediately thrown into the 'up-sell process.  When the consumer refuses any additional items, the laptop in question, upon further review, is now not in stock.  It's a mystery and as all good salespeople know, '...where there is a mystery, there is margin..." - gag.

Article here.

B2B sales are NOT retail, but your customer doesn't see the difference.  The poor schmoe who had his  Saturday morning ruined by the sales schlep at Staples is the same IT guy you have a meeting with on Tuesday - he's going to roll you right into the same ilk.  How's that going to work for ya?

So What?

What have the selling classes been teaching generations of salespeople to do on a daily basis?  What have we willingly, in some cases desperately and happily consumed, over and over again?
They've taught us how to, Lie.

Lie in Print.

Lie on the internet.

Through your teeth.

To the person on the other end of the phone.

Lie to your friends, family - and especially - to yourself - as long as you move "5 boxes", "place 4 bodies" or "secure 25 appointments" this month.

"Lie" yourself into believing you're a professional, in a profession.  Rationalize away that oily feeling you carry home every night. Keep telling yourself, 'every NO brings me closer to a YES'

Keep buying those books, listening to podcasts, and reading the internet - anything you can do to keep that voice in your head buried deep.  The little voice you've been trained to ignore. That voice that use to say, "this is wrong".

For most salespeople, the voice is still there.

There are more people who feel the old selling models deserve the circular file.  From quotas, commission structure, cold calls, and mission statements: there is a better way.
  • There are more and more experts who believe cold calls are a waste of time.
  • There is a movement in sales championing fewer outside salespeople.
  • There is a belief that selling doesn't really need to be about manipulation.
  • There are those who know the 80/20 rule need not be.
  • I think Selling Professionals shouldn't work FOR a company but could work WITH more than ONE company.
What can you do?
  1. Stop lying to yourself.
  2. Start questioning the existing model - to yourself.  Ask why.
  3. Keep an eye out for new kinds of sales mentoring and a new Professional Selling approach.  Today, there are a few contrarians in the field - in the next 24 months, there will be many more.
  4. Ask your existing clients why they decided to engage with you...personally.
It is time to rediscover Professional Selling - we've moved from offering "clicks" to "sharing ideas", our ways of communicating must move as well.

I don't see a disruption in the selling methodology, I see the demolition of the ecosystem.

Want to learn more?

Join Us.  Grwalters.com


Tuesday, October 4, 2022

Walt's Weekly Words - Week 15 - July 15


Walt's Spin

"What's old is new." A statement uttered by countless generations before and leagues to come. For me, and I am sure many timeline-compatriots, today's world seems eerily reminiscent. Certainly not identical, and more than nostalgic. 

More like a Renaissance.

Managed Print Services is still alive and experiencing a bump. Partly due to some pent-up demand and a reduction of IT resources.

The demand is provisional. I still believe pivoting into IT services is possible, not strictly because of an existing print-centric relationship as much as the supporting infrastructure of MPS practices is a solid foundation for the transition.

Sales and marketing will shift demographics and talk tracks, but needs assessments and proposals are parallel paths. But again, the demand for IT services has a shelf life.
Consolidation runs rampant, and the larger, establishments remain overconfident in their temporary position.

Tuesday, June 14, 2022

The Constitution of the United States of America & #StarTrek


Some say the current version of Star Trek is edgy and inclusive and diverse. 

Some say Discovery is revolutionary and Strange New Worlds is fresh - truly examples of the "history didn't start until after I was born" generations. 

Alas, The Original Star Trek, TOS as it is referred to from 'Trekkers' not "Trekkies" is still the purest version in the canon.

Monday, July 20, 2020

The Channel Revolution Nobody is Talking About



"If you keep staring at the sun, you won’t see
What you have become, this can't be
Everything you thought it was
Blinded by the thought of us, so
Give me a chance, I will
Fuck up again, I warned
You in advance

But you just keep on starin' at the sun”

The End of the Beginning -

There is a revolution afoot few recognize or acknowledge.  This event will obliterate every business model in our channel. Most of corporate America, the Fortune 1000, have decided to keep employees working from home, they’ve canceled yearly company get-togethers and will not be sending anyone to shows or conventions.

Wednesday, November 10, 2010

Happy Veteran's Day - Find a Vet, Buy him/her a drink and say thanks...



This is getting disturbing - fewer and fewer people, Americans, don't know the difference between, Memorial Day, Veteran's Day, December 7th, VJ Day, VE Day and the Fourth of July - we forget what happened on Monday, August 6, 1945 and again six days later (Google-itize it for God's sake).

How long until 911 and the Towers fall away - out of the American History text books - hell, do we still teach AMERICAN HISTORY???

Vietnam vets returned home to be spat upon.

Today, some of our fallen come home for their final rest, only to have their families assaulted by the likes of Code Pink and crazy, whacked-out, 6 person congregation, churches.

The F is wrong with this picture?

Because of what they, and generations before them did, we get the honor of being beaten down by goofy Purchasing Agents as we try to save the world with MPS.

Anyway - find a vet and tell him you remember.

'Nuff said...take it away, Kid...






Click to email me.

Monday, August 22, 2022

Hunger Stones Reveal 'Ominous' Warnings #ClimateChange



Dropping river levels in Europe are revealing historical artifacts while here in the States, Lake Mead gave up the remains of five folks 'sleeping with the fishes'.

A recent article in Morning Brew states, 

"Perhaps the most ominous findings are the “hunger stones” etched along the banks of central Europe’s rivers. These inscriptions date back centuries, and generally offer the same message to future generations: “If the water is low enough for you to read this, prepare for pain.”

Tuesday, August 30, 2011

This is What HP Should Do with TouchPad/WebOS: "Execute Order 66"

Give more TouchPads away.  And by more, I mean to give another 500,000 away.

Quickly put together a Mega-Cloud, now.  

Call it the "MacGyver Cloud"; duct tape, paperclips, hope, and a prayer - whatever it takes, string it together.  

In this cloud, give away 6-month subscriptions to the Wall Street Journal, HBR, LeopardONE, MPSInsightsPro, LuLu, TMZ, on and on.

Bundle all of it in. Free.

Hook up with Verizon and get on their network, into their stores.  Hell, buy Verizon.

Get every remaining print publisher on the phone, in a Halo room, or to the West Coast and offer up an advanced conduit to 1 million customers, through MacGyver. Negotiate for a percentage and target Amazon/Borders; the Nook and the Kindle.

Spark up the TouchPad plants.  Rationalize, re-calibrate and reorganize PSG around generations of TouchPad.  Get this new team out there selling MacGyver and giving away TouchPads through every channel.  EVERY CHANNEL.  Sell it at 99 bucks - through Walmart.

Call the second model, "TheNext" and release a Leopard print version.

Buy a f*cking advertising agency, not another technological oddity.

I'm not done yet.

Friday, January 27, 2023

The Relevance of Queer Theory in Black History Education


Okay, here we go -

I had a very interesting discussion on LinkedIn the other day that reminded me of the good old days when the internet was raw and debates heated.

I was drawn into a conversation about Queer theory inside Critical Race theory in the state of Florida's education system.

An article titled, Florida wants its strict race and gender law to influence how an AP class on Black history is taught nationwide can be found here, which started this thing off.

Granted, beforehand, I knew very little of either side - indeed, my interest level wanned, I don't have a horse in this race. I copied the conversation out of LinkedIn and ran it through GTP, 
"summarize this content and write a 1000-word, collegiate-level essay with sources, a title, a summary paragraph, and a tweet:..."
Here is the lightly edited response.
###

Tuesday, December 13, 2011

What Should we Do with all These VARs?

johnathan, Johnathan...JOHNATHAN...JOHNATHAN...JOHNATHAN !



Next chance you get, check out the last 10 seconds of the ending scene in 300.


Why would a proven model some 3 decades old, not hold up to supporting MpS?

Because no matter how many nifty tools or vendor partners come calling, no matter how 'easy' an MpS program looks from the outside, Managed Print Services is not a bolt-on proposition.

Sound familiar?  Remember the 50% to the MpSr's who failed?

Monday, September 19, 2011

Photizo in May, Preo/SNi in June, World Expo July, rained out Xerox in August, Muratec/Vegas, SuppliesNetwork/HP Seattle in September, OPS Elite October

What do you say we finish this year out in Australia? Eh?

I spent 2 days and 5 nights in Vegas last week, for my very first Muratec dealer conference.

It was awful nice being invited, on account, I just signed up 30 days ago and haven't sold a single box.

The venue could be called small and intimate relative to the bigger shows, like Photizo, or the other OEM's - I liked it.

A little bit of background.

When I first got into selling technology, there was IBM PS/2's and Compaq desktops; the MicroChannel versus EISA architecture  - #1 and #2.  The Compaq folks were more willing, more attentive, and more fun - their events rocked.

IBM? Unless you're Mike Stramaglio, how much fun can you have in a pinstripe suit at 12:30 AM?

When I served time in IKON, there was Canon at #1 with Ricoh a very close #2.  Again, the Ricoh folks, tried harder, worked with us, and were a hell of a lot more fun, especially in Vegas, at the Wynn.(Jus sayin, I've seen them in action)

Just like Compaq, Ricoh knew their place as well, at number 2. They knew. They didn't pretend to be the largest or most installed. They didn't have big laser beams and fog machines at the national conference.

Point is this, #2 always tries harder - so wouldn't an admitted "third tier" player try even harder?

The answer, Yes.

Thursday, July 14, 2022

Greg Walters, Inc./DOTC & All Associates Reignite Relationship

 The DOTC Office Technology Partnership Ecosystem Expands R&D Division


Plotting the Data-Based Course Into a World Without...


Our crack team of researchers, data scientists, investigators, and web-surfers have been enhanced - dare I say, 'augmented'.  

We've rekindled an alliance with a company known by the biggest players in the industry.  Their computational analyses comprise more than 1,000 variable elements and scientific approach has been referenced in thousands of client engagements. 

I've worked with All Associates Group on many projects from Mayo to Mission Health - indeed, back in the IKON days, their analytical engine was available to every salesperson in the company.  The cream of the crop professionals engaged the tool often, with resounding results.

Thursday, January 15, 2009

Seven Deadly Sins… The Qualifications of a Copier Salesman…


Never mind that he is hundreds of miles north of the Gulf of Mexico, he lives on a boat, sells "big-iron" copiers...and has a blog. Introducing Pirate Mike.

I received a "hit" today from one of my internet-search-spiders-thingies, and read the resulting post while waiting for the Rover to be washed - it was 86 degrees and sunny - as I scrolled along the post I literally laughed out loud.

Upon further research, all good bloggers do this, research that is, the story of Pirate Mike unfolds.

I will not steal his thunder. Instead I recommend you read his post here, then go to his site - all of four posts - I am sure with the eyes of the world upon him, he will blog with the best of them...

I have copied, edited slightly, and pasted his post here on my site.

Enjoy:
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Wednesday, January 14, 2009

Seven Deadly Sins… The qualifications of a copier salesman…

I have uncovered or become aware of some odd understandings relative to work over the last couple of months. I am not sure really sure how to articulate them, but what I can do is describe them to you and you can figure them out for yourself.

The idea of 7 deadly sins is not spoken of in the bible directly but was used in early Christian teachings to illuminate the idea that man was prone to sin. Catholic teaching broke sin into 2 classifications, venial and mortal sin. The 7 deadly sins are capital or mortal sins.

Listed in the same order used by both Pope Gregory the Great in the 6th century, and later by Dante Alighieri in his epic poem The Divine Comedy, the seven deadly sins are as follows: luxuria (extravagance, later lust), gula (gluttony), avaritia (greed), acedia (sloth), ira (wrath), invidia (envy), and superbia (pride).1

Every day I walk a simple path.

I talk to people and listen to their problems. After considering the causes and effects of their situation I ask them questions to probe into what they have done to fix their problems and how that effected their situation.

I pay close attention to the things that bother them the most and try to get them to prioritize their problems and find out what they are willing to do to fix or remove the problems. I identify the people involved in the problem and the people that are affected by it. I try to assess how much the problem costs them in both hard and soft costs.

Once I get a picture of who is involved and the process that they go through to solve their problems, I get an idea if this is something that they want to fix now or in the future.

At the end of the day I have to sit with myself and put together a plan of action and present it to the people that are responsible to fix the problem. If they buy into what I have put down they agree and act, if not they disagree we discuss it further. If we cannot come to an agreement we both go our separate ways and they continue with the situation that they have as it was before I came along.

This is the life of a document management equipment and services professional.

We are sometimes referred to as the "copier guy." I am sure that in this day and age we should be called the "copier person," as the gender reference is quite unnecessary. In this game either sex has the same opportunity to participate in the 7 deadly sins that are so profound in this industry.

When I talk about being a corporate pirate most laugh and think I am joking or exaggerating the situation but if you could be a fly on the wall in our building and the many buildings just like ours you would not sleep at night.

Ok, that is probably an exaggeration, but it would shock you and in many cases disgust you. After almost 5 years in this industry many things make me feel ashamed of the people I work with and for.

I have said that your success with a company like mine as a customer is dependent on your connection to it. If your rep is not good, neither will be your experience with the company they work for. Manufacturers and dealers of office equipment and document management services work on a very basal level. And in many cases the parent company or distribution organization is quite evil by nature. Your only hope is to have a buffer "rep" to keep you whole in the experience, or at least minimize the beating (both financial and emotional) you will take from it.

I most of the time try to overlook how others act and the underlying tones that are so prevalent in my business. I try very hard to balance myself and offer solutions to problems and charge people a equitable price somewhere between the extremes that are going to be presented by my counterparts. I also try to the an expert in the areas of topic so that I bring value and am not making money without earning it and putting in the work needed to earn the business for the long term.

I was privy to a conversation which displayed the ugliness that is so frequently seen that makes even the most native business person wary of people in our industry. When dragged into the conversation I was a presented a scenario and asked a question. I answered, "oh that is greedy you can't do that well I mean you can but you will be exposed and the customer will hate you for life."

Everyone looked at me like I was a Martian speaking Swahili.

I for a brief moment remembered why I consider leaving this business almost daily. The sad thing is it is the culture that has been fostered for many generations of salespeople and managers and is not needed at all.

You could almost say the 7 deadly sins are the 7 needed qualities of a "copier salesperson."

Companies interview perspective employees and make sure that they have ample quantities of each of the 7 deadly sins and forgo any real qualifications.

My first boss said, "Michael even a monkey can do this job." He further illustrated, "I could tape a lease to the back of a blind dog, kick him out of the building and eventually he would come back with it signed." He would later prove himself correct and become wildly successful as a salesman, sales manager and then a branch manager for a fortune 1000 company.

So let's for fun look into the world of a copier salesperson just briefly and examine the qualifications first hand shall we.

Qualification of a good copier salesperson 1

Latin: luxuria (extravagance, later lust)

In copier sales an effective sales manager will show a young salesperson how to drive their desires for things which of themselves are not evil but to excess are lustful. Whether it is sex, money, power, control if you are still breathing surely you don't have enough of any of them.

A good copier salesperson will never be satisfied, and will always be disappointed with how much they sell, how much they make (see greed), how quickly they get promoted, how long their vacation is. A great copier salesperson will stop at nothing to further their lust of all things corporate.

Qualification of a good copier salesperson 2

Latin: gula (gluttony)

In copier sales the best sales representatives will be easily identified by how well they gorge themselves on all things corporate. Copier salespeople are not temperate or aware that they should have any natural limits to anything the desire (see above).

A good manager will gather his or her sales people together on a regular basis and teach basic gluttony. This is really quite a simple thing to learn, you just take your newbie's out and feed them a $200 dinner, drink 2 or 3 bottles of very expensive liquor/wine, and have grand discussions on how they too can have more than they can legitimately use for themselves. A good sales manager will take the new people out shopping and show them how to buy things they don't need or will ever use.

The virtue of overkill will be a daily practice until they even employ it in their own lives.

Qualification of a good copier salesperson 3

Latin: avaritia (greed)

Money is just the beginning of greed. A good sales manager will make sure to teach the principle if the customer is spending $10 and is unhappy they will gladly spend $20 to be happy, even when the solution costs $2 and can be sold at a profit for $4. Why would you save the customer $6 when you can increase their budget based on the pain they have and make an extra $16, $8 of which you will get to keep.

Managers are quick to instruct their salespeople to get what is theirs and a bit more. It is so bad that over time it becomes so common that the goal is to see how much you can charge someone without them going bankrupt before they make their first payment and lock themselves into the deal or before they realize how bad they got screwed.

Greed goes way beyond the customer but reaches into the team that they are on and the associates that they work with. Greed says that you must sell everything in your neighbors' pond before reaching into your own. A good manager will promote greed as it facilitates the need to sell more and makes everyone more competitive as they must to survive.

Qualification of a good copier salesperson 4

Latin: acedia (sloth)

This is a principle that is taught by the manager that has to be managed all the time. It is the manager's job to manage focus of their salespeople and ensure that their needs are met first. Sloth is taught as a privilege. If you over achieve and sell more than anyone needs, and ensure the managers needs are cared for you can do absolutely nothing.

They are taught to sleep in, stare at their computers, take time off. It is the reward for proper lusting, greediness, gluttony as well as the other 3. When you have overloaded on the other 6 deadly sins you must Sloth. Slothing becomes a way of life. You wake up driven by the lust of being over full (gluttony) and greed and the reward for over achieving is Slothfullness.

Qualification of a good copier salesperson 5

Latin: invidia (envy)

A good and experienced manager will stack rank their salespeople and grade them against all of the other salespeople across the organization regardless of how much of an apple vs orange comparison it really is.

A good copier salesperson cannot stand to see another have success and becomes driven by the lust of success to overachieve and be as greedy as possible so that they can overcome and surpass all of their comrades.

A quickly rising manager will ensure that every one of their sales reps cannot stand to even hear of someone else's success or participate in an activity with someone they think could possibly out do them.

Envy resents anything that is good that happens or is good about anyone that they see. Envy is very closely related to Pride, and it drives the lust of self worth which is the fuel that makes pride gluttonous.

Qualification of a good copier salesperson 6

Latin: superbia (pride)

A sales manager cannot graduate until they are good at making each sales person believe that they are the best and deserve everything and more. Days of sloth are awarded to those that can be the fullest of themselves.

Copier sales people gorge themselves with the lusts of the flesh and material goods until they cannot move or afford to move then are pushed out the door with belief that they are the only person alive and that they deserve more. They are rewarded for becoming a prima donna. A good manager will know how to control their prima donna's and let them all think they are 1. A practical organization will parade their top performers around and show them that they are invaluable and that they can have anything they desire fueling their lusts.

Then the manager just begins over and finds new untapped desires and drives them to gluttony with greed, and keeps them competing with envy in the fearlessness of their pride. When they fall over from exhaustion they give them days to recuperate by awarding them time to Sloth. If they are having a bad month they will use their pride to control them with the envy and wrath of their fellow associates.

Qualification of a good copier salesperson 7

Latin: ira (wrath)

Wrath is a byproduct of the final two deadly sins Envy and Pride. It is quite ugly and not as common but is a product of greed and envy.

When someone else has success a good copier sales person becomes instantly envious and because they are excessively greedy they fuel this emotion with wrath, which satisfies their pride in that they should be the only one that can be so successful or rich or whatever the deadly sin promotion is for the month. It is most obvious when the greed of one sales person takes an account from another to fuel their lust of one of their desires. Since they cannot satisfy this gluttony with their own accounts they must do it with someone else's. It is much more pleasurable to satisfy themselves with someone else's accounts.

This lust and greed creates the wrath of the sales person that is feeling envious of the success of the greedy and gluttonous sales rep. A good manager deals with wrath in the most obvious way, with a good dose of pride. "You are not going to let so and so do that to you are you?" "You know you are twice the sales person they are!" Then an experienced sales manager will look for a lust that can fuel the envy and promote the rep that has wrath to go out and be greedy enough to show up the original rep. Wrath is a great way to push someone to compete with the others when the other 5 are having little effect. Sloth is reserved for those that have been over gluttonous for some time and had a lot of success being lustful and greedy.

The seven deadly sins require a lot of effort to perfect so typically a good manager will only focus and practice one at a time till they manage a group of major account executives or specialists. In which case the sales people are quite advanced and can practice multiple sins at a time.

This requires a very greedy and prideful manager that can truly harness the energy of their people and use it to fuel their own desires (lust) and gluttony. And of course a good manager works their sales people to death chasing after the dream while they practice the greatest of all sins; Sloth…

In the end a good copier salesman or saleswomen (which there are many) are taught that they deserve whatever they can take from someone else and that it is ok at any cost. They are taught to pull out the stops and go for broke. They are taught how to gamble as professionals and to know when to risk it all for the payoff of the ultimate permanent full time sloth which is held as a carrot to a donkey.

I hope you have enjoyed this enlightenment…

PS – There are organizations that promote the 7 virtues and moderate their sales people keeping them "connected" and customer centric. But they are far and few between, and almost nonexistent in the copier business.

This is why I live a simple life on a 34 foot boat, forsaking the trappings of Dallas and all that is offers. Not that I haven't had my moments being caught up in the limelight. I was after all a 2 time president's club winner and a 1 time circle of excellence winner for that unnamed fortune 1000 company that way talked about above. I am the prodigy of that sales manager that eventually became a branch general manager ;)

Life is fast, life is hard, life never lasts long enough to learn how simple it really is. We complicate it so that we can feel superior to everything else that God has created, when really we were created from the very dust that everything else walks on - Pirate Mike

I am sure that this is considered blasphemous to those that are in my industry as we all want to believe that we are saints. (It is part of our pride) – Pirate Mike

1 http://en.wikipedia.org/wiki/Seven_deadly_sins
Posted by Pirate Mike at 1:41 AM

Mike's Blog



See also:

The Death of the Copier Sales Person - The Return

Damn The Torpedoes, Fire Your Customers!

Are Customers Smarter Now?

The New SalesPerson - Death of the "Close"

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Click to email me.




Friday, April 17, 2009

E.P.A. Clears the Way for Regulation of Warming Gases - Bad News for Trees

The New York Times
By JOHN M. BRODER
Published: April 17, 2009

WASHINGTON — The Environmental Protection Agency on Friday formally declared carbon dioxide and five other heat-trapping gases to be pollutants that threaten public health and welfare, setting in motion a process that for the first time in the United States will regulate the gases blamed for global warming.


---- Because Trees breath Co2 -----


The E.P.A. said the science supporting its so-called endangerment finding was “compelling and overwhelming.” The ruling triggers a 60-day comment period before any proposed regulations governing emissions of greenhouse gases are published.

Lisa P. Jackson, the E.P.A. administrator, said: “This finding confirms that greenhouse gas pollution is a serious problem now and for future generations. Fortunately, it follows President Obama’s call for a low-carbon economy and strong leadership in Congress on clean energy and climate legislation.”

She said that combatting the emissions that create greenhouse gases would help create millions of new jobs and lessen the nation’s dependence on foreign oil by fostering a more fuel-efficient transportation industry.

As the E.P.A. begins the process of regulating these climate-altering substances under the Clean Air Act, Congress is engaged in writing wide-ranging energy and climate change legislation that could pre-empt any action taken by the agency. President Obama and Ms. Jackson have repeatedly said that they much prefer that Congress address global warming rather than have the E.P.A tackle it through administrative action.

The United States has come under fierce international criticism for trailing other industrialized nations in moving to regulate carbon dioxide and other global warming pollutants. With this move, and the parallel action by Congress toward a cap-and-trade system for greenhouse gases, the American government can now point to concrete progress as nations begin to write a new international climate change treaty.

However, the E.P.A.’s announcement on Friday did not include any specific targets for reducing greenhouse gases or new requirements for energy efficiency in vehicles, power plants or industry. Those would emerge after a period of comment and rule-making or in any legislation approved by Congress.

Two years ago this month, the Supreme Court, in Massachusetts v. E.P.A., ordered the agency to determine whether greenhouse gases harm the environment and public health and, if not, to explain why. Agency scientists were virtually unanimous in determining that they do, but top officials of the George W. Bush administration suppressed the finding and took no action.

In his first days in office, Mr. Obama promised to review the case and act quickly if the finding were justified. Friday’s announcement is the fruit of that review. The E.P.A. action was approved after two weeks of scrutiny by the White House Office of Management and Budget’s regulatory affairs arm.

According to the E.P.A. announcement, the proposed finding was based on rigorous scientific analysis of six gases — carbon dioxide, methane, nitrous oxide, hydrofluorocarbons, perfluorocarbons and sulfur hexafluoride — that have been widely studied by scientists around the world. Their studies showed that concentrations of these gases are at unprecedented levels as a result of human activity, the agency said, and these high levels are very likely responsible for the increase in average temperatures and other changes in the earth’s climate.

Among the ill effects of rising atmospheric concentrations of carbon dioxide and the other gases, the agency found, were increased drought, more heavy downpours and flooding, more frequent and intense heat waves and wildfires, a steeper rise in sea levels, more intense storms and harm to water resources, agriculture, wildlife and ecosystems.

Environmental advocates applauded a decision that they had sought for years.

“At long last, the E.P.A. has officially recognized that carbon pollution is harmful to our health and to the climate,” said David Doniger, director of the climate center at the Natural Resources Defense Council and one of the lawyers in the Supreme Court case. “The heat-trapping pollution from our cars and power plants leads to killer heat waves, stronger hurricanes, higher smog levels, and many other direct and indirect threats to human health.”

“With this step,” he added, “Administrator Lisa Jackson and the Obama administration have gone a long way to restore respect for both science and law. The era of defying science and the Supreme Court has ended.”

Auto companies, utilities and other emitters have long dreaded this day but reacted with caution because the regulatory process has just begun and they hope to address their concerns in the legislation now before the House Energy and Commerce Committee.

Roger Martella, general counsel at E.P.A. during the Bush administration, said the finding marks the official start of an era of controlling carbon emissions in the United States.

“The proposal, once finalized, will give E.P.A. far more responsibility than addressing climate change,” Mr. Martella said. “It effectively will assign E.P.A. broad authority over the use and control of energy, in turn authorizing it to regulate virtually every sector of the economy.”

The E.P.A. said that it was not immediately proposing any new rules and reiterated the administration’s stance that a legislative solution is far preferable.

“Today’s proposed finding does not include any proposed regulations,” the agency statement said. “Before taking any steps to reduce greenhouse gases under the Clean Air Act, E.P.A. would conduct an appropriate process and consider stakeholder input.

“Notwithstanding this required regulatory process, both President Obama and Administrator Jackson have repeatedly indicated their preference for comprehensive legislation to address this issue and create the framework for a clean energy economy.”
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DOTC - how long until they try to regulate the CO2 emissions of output devices?

Contact Me

Greg Walters, Incorporated
greg@grwalters.com
262.370.4193