Thursday, November 6, 2008
Toshiba Business Solutions Establishes New Market Presence with Its 55th Dealer Acquisition in Indianapolis HPS Office Systems
IRVINE, Calif., Nov 03, 2008 (BUSINESS WIRE) -- Further growing its nationwide network of wholly owned subsidiary operations, Toshiba Business Solutions (TBS) today announced that it secured its 55th organization through the acquisition of substantially all the assets of Indianapolis-based HPS Office Systems (HPS), a key market player in the upper Midwest.
HPS will transition to join TBS-KY/IL, under the leadership of subsidiary president, John Applegate. The acquisition of HPS is a strategic market entrance into Indiana that will enable TBS-KY/IL to provide continuous service coverage from Lexington to Chicago. Prior to this acquisition, HPS was an authorized independent Toshiba and Savin dealer with a successful 35 year history selling and servicing Toshiba products.
"HPS has had a long-standing reputation for outstanding customer service in Indiana that extends back to the late 1930s, so it is with great pride that we announce this tactical move to make HPS an official member of the Toshiba family," said Wayne Wilkinson, senior vice president/general manager, TBS. "This acquisition is a strategic move for Toshiba that will allow us to apply greater focus on this previously untapped market in Indiana, while further strengthening Toshiba's national market presence through its TBS channel."
With nearly 70 years of experience in servicing the Indiana market, HPS has a large clientele between its offices in the "Hoosier state," which includes locations in Indianapolis, Muncie, Bloomington, Terre Haute and Columbus. Previous owner, Leon Mordoh, began his career with HPS in 1965 and will continue to provide leadership at HPS headquarters as vice president and general manager.
"TBS-KY/IL is thrilled for the opportunity to integrate HPS into our organization, extending Toshiba's ability to reach Midwest businesses and provide them with world-class products and services," said Applegate. "HPS is well-known for its commitment to its customers, which perfectly aligns with Toshiba's culture and standards of excellence in innovation, service and support to its customers."
Recently, TBS also completed the acquisition of the assets of Rocky Mountain Copiers Inc. (RMC). RMC now is a fully integrated component of TBS-CO's existing operation in Colorado Springs, Colo. RMC was the 54th acquisition by TBS since its inception.
Wednesday, November 5, 2008
Canon Officially "Nixes" IKON
The letter -
"October 31, 2008
TO:
Canon Office Imaging Dealers and Office Product Dealers
SUBJECT: Acquisition of IKON Office Solutions, Inc. by Ricoh Co. Ltd.
On October 31, 2008, Ricoh Co. Ltd. ("Ricoh") announced completion of its acquisition of IKON Office Solutions, Inc. ("IKON").
Canon USA and IKON have entered into a confidential agreement regarding the terms of their relationship following the acquisition of IKON by Ricoh. Effective upon the closing of the acquisition, the retail dealer agreements between Canon USA and IKON terminated, and IKON is no longer an authorized retail dealer of or authorized service provider for Canon-brand business equipment. IKON will no longer be able to place new orders for Canon-brand business equipment with Canon USA.
However, IKON is not precluded from selling and may continue to sell its inventory of Canon-brand business equipment, spare parts and supplies, and is not precluded from providing and may provide maintenance and repair services for Canon-brand business equipment. In addition, Canon USA will continue to sell spare parts and supplies to IKON for three years, and will provide certain technical support to IKON for Canon brand business equipment for at least one year.
Sincerely yours,
CANON U.S.A., INC."
So, what does this mean?
It means that RiKON will be able to service existing Canon clients for a max of three years, unless RiKON decides to purchase "years" of service part stock.
RiKON can not sell any new Canon devices.
For any Canon service issues that may require escalation, RiKON is as high as it will go.
I do not know what this does to the Re-Man plant down in Mexico - last I knew, it was all Canon re
"October 31, 2008
TO:
Canon Office Imaging Dealers and Office Product Dealers
SUBJECT: Acquisition of IKON Office Solutions, Inc. by Ricoh Co. Ltd.
On October 31, 2008, Ricoh Co. Ltd. ("Ricoh") announced completion of its acquisition of IKON Office Solutions, Inc. ("IKON").
Canon USA and IKON have entered into a confidential agreement regarding the terms of their relationship following the acquisition of IKON by Ricoh. Effective upon the closing of the acquisition, the retail dealer agreements between Canon USA and IKON terminated, and IKON is no longer an authorized retail dealer of or authorized service provider for Canon-brand business equipment. IKON will no longer be able to place new orders for Canon-brand business equipment with Canon USA.
However, IKON is not precluded from selling and may continue to sell its inventory of Canon-brand business equipment, spare parts and supplies, and is not precluded from providing and may provide maintenance and repair services for Canon-brand business equipment. In addition, Canon USA will continue to sell spare parts and supplies to IKON for three years, and will provide certain technical support to IKON for Canon brand business equipment for at least one year.
Sincerely yours,
CANON U.S.A., INC."
So, what does this mean?
It means that RiKON will be able to service existing Canon clients for a max of three years, unless RiKON decides to purchase "years" of service part stock.
RiKON can not sell any new Canon devices.
For any Canon service issues that may require escalation, RiKON is as high as it will go.
I do not know what this does to the Re-Man plant down in Mexico - last I knew, it was all Canon re
Monday, November 3, 2008
Copiers - It's Not Rocket Science, it's Nuclear Science
I ran across this post from a sub-mariner, deep under the ocean, somewhere...
It's funny -
Imagine you have a copier, or a few copiers, at work. They are ordinary copiers, capable of doing all the expected things of any such machine in any ordinary office. But in order to operate them, you have to pull out the instruction manual and follow its procedures, every time. You must do this even for the simplest jobs, like making single sided black and white copies. As you step through the procedure, there are several important caveats. Prior to performing each step, you must place a circle around its number, so you can't possibly lose your place. In order to take the specified action, you must point at the label and intended position of each switch, and read it carefully before operating. And once the switch is pressed or the button is moved, you must place an X over the circle in the book. Only then can you move on to the next step.
If there's something wrong with the copier that you didn't expect, or any other exception that keeps you from performing the procedure as written, you must track down your immediate boss, who has to determine the course of action to take. If it ends up being something that won't be fixed, the office manager has to sign off on a written alteration to the procedure to allow for continued operation.
If you're caught trying to forge ahead without concurrence, you'll be stopped, and all your bosses will be notified. If your bosses think it serious enough, they'll stop work on that copier, and perhaps even all copiers in the office. Then they'll all sit down with you in the conference room and painstakingly try to determine the "root causes" of you having faltered. Once this "critique" is done, you will likely have to complete a formal written upgrade before you can resume using any copier in the office. They need to be sure you understand procedural compliance.
To ensure that the procedures are being followed, there will be periodic monitoring of copier operations. For the most part, it'll be any combination of your bosses, from your immediate supervisor all the way on up to your department head and the office manager. A few times a year, the regional headquarters will send people over to check on your operations. And once a year, a team comes all the way from the national office to make sure everything is up to par. And if you tank it in front of them - it's all over. Then they'll take the keys to the office, and the regional HQ has to buy off on everything your office tries to do - from opening in the morning, to restock, to new product testing. And yes, this most definitely includes the copiers.
-----
Well, I think it's funny...
Click to email me.
Sunday, November 2, 2008
Photizo Group Hosts First Annual Managed Print Services Decision Maker Conference
The Photizo Group, leading research firm specializing in the analysis of the printing and imaging industry, will host the first annual Managed Print Services (MPS) Conference on April 26-28, 2009 in San Antonio, Texas for managed print services decision makers.
Lexington, KY (PRWEB) October 23, 2008 -- The Photizo Group, leading research firm specializing in the analysis of the printing and imaging industry, will host the first annual Managed Print Services (MPS) Conference on April 26-28, 2009 in San Antonio, Texas.
The first of its kind, this conference is dedicated to MPS decision makers and will provide them with a forum to network and to share their experiences and knowledge with other MPS professionals. The conference, featuring panel discussions, interactive sessions and case studies, is organized into three tracks. The first track will be targeted to companies that are embarking on their first MPS program and the second, to firms that want to make their existing programs more effective through advanced MPS services such as document management optimization and workflow enhancement. The third track focuses on the small business and their MPS implementation issues.
All conference attendees will have an opportunity to participate in the information-packed sessions with subjects ranging from market data, case studies, and best practice presentations all geared to the success of their MPS programs. Conference speakers are MPS practitioners from a range of companies who have practical, real world experience which will benefit both those companies that have existing MPS programs and companies who are considering launching an MPS program.
"In the course of our speaking to literally hundreds of MPS decision makers, a common concern has been the lack of forums for sharing unbiased, practical experience for optimizing businesses through Managed Print Services. The Photizo Group has developed this forum specifically to fill that gap," said Ed Crowley, founder and president of the Photizo Group. "This intensive two day conference will arm the decision maker with unbiased information to control, optimize and enhance a Managed Print Service program from the ground up."
The Managed Print Services Conference will be held at the Omni La Mansion del Rio in San Antonio, Texas on Sunday, April 26, 2009, 6:00 pm through Tuesday, April 28, 2009, 4:00 pm. Early bird registration, now open, is $795. After December 1, registration will be $995.
For more information on the MPS Conference, sponsorship and speaker opportunities please go to www.managed-print-services.com/conference.htm.
###
Lexington, KY (PRWEB) October 23, 2008 -- The Photizo Group, leading research firm specializing in the analysis of the printing and imaging industry, will host the first annual Managed Print Services (MPS) Conference on April 26-28, 2009 in San Antonio, Texas.
The first of its kind, this conference is dedicated to MPS decision makers and will provide them with a forum to network and to share their experiences and knowledge with other MPS professionals. The conference, featuring panel discussions, interactive sessions and case studies, is organized into three tracks. The first track will be targeted to companies that are embarking on their first MPS program and the second, to firms that want to make their existing programs more effective through advanced MPS services such as document management optimization and workflow enhancement. The third track focuses on the small business and their MPS implementation issues.
All conference attendees will have an opportunity to participate in the information-packed sessions with subjects ranging from market data, case studies, and best practice presentations all geared to the success of their MPS programs. Conference speakers are MPS practitioners from a range of companies who have practical, real world experience which will benefit both those companies that have existing MPS programs and companies who are considering launching an MPS program.
"In the course of our speaking to literally hundreds of MPS decision makers, a common concern has been the lack of forums for sharing unbiased, practical experience for optimizing businesses through Managed Print Services. The Photizo Group has developed this forum specifically to fill that gap," said Ed Crowley, founder and president of the Photizo Group. "This intensive two day conference will arm the decision maker with unbiased information to control, optimize and enhance a Managed Print Service program from the ground up."
The Managed Print Services Conference will be held at the Omni La Mansion del Rio in San Antonio, Texas on Sunday, April 26, 2009, 6:00 pm through Tuesday, April 28, 2009, 4:00 pm. Early bird registration, now open, is $795. After December 1, registration will be $995.
For more information on the MPS Conference, sponsorship and speaker opportunities please go to www.managed-print-services.com/conference.htm.
###
"So It is Written, So it Shall Be..." - IKON is Gone...
Ricoh Completes Acquisition of IKON Office Solutions
Official Announcement - Financial - here.
It was an incredible summer.
Companies are like the seasons, always changing - let's see what the next year brings...
Printelligent Announces PrintAlert(TM) -- Remote Monitoring Software
SALT LAKE CITY, Oct 31, 2008 (BUSINESS WIRE) --
Rob Wellman, CEO of Printelligent, announced the release of PrintAlert(TM) -- a proprietary software application enhancing Printelligent's Managed Print Solution by remotely monitoring clients' networked printers, resulting in flexible and proactive service programs.
"PrintAlert was developed in-house because our clients wanted extreme flexibility in Printelligent's service response resulting from data collected from their printers," said Wellman. "We tried using third-party remote monitoring software applications, but none of them provided the flexibility needed."
Printelligent customers receive multiple benefits from remote monitoring of their printers, ranging from simple page count readings to proactive consumables service. Printelligent is able to tailor service response programs for each client, with varying levels of service for specific printers. With PrintAlert installed, initiation of on-site client service no longer depends on an employee calling Printelligent to request service. The service visit is often completed before clients are even aware of a service need. Reporting becomes extremely accurate and eliminates the need for the physical gathering of printer page counts. PrintAlert is a free application to all Printelligent clients receiving Managed Print Solution services.
PrintAlert scans for devices in standard network environments that have IEEE management information bases (MIBs),ensuring only print device data is captured. Data is collected using SNMP -- a standard monitoring protocol. Collected information includes the printer's lifecount (pages printed to-date) and status messages such as a low toner alert. Data is collected periodically, pushed through the client's firewall and sent over the Internet to Printelligent's internal database using secure data transfer protocols. The resulting network traffic is negligible, similar to a user surfing the Internet. Data encryption keeps information secure, and the only firewall ports used in data transfer are those typically already in use for web traffic. No ports are "left open" but rather PrintAlert pushes data back to Printelligent, opening a port as needed in much the same way a web browser functions.
PrintAlert is already monitoring over 1,200 client print devices for Printelligent. Curt Schaefermeyer, LAN administrator at Mountain America Credit Union, said, "We have been using PrintAlert with great success. Installation was very straight forward and took all of 15 minutes. It's been quietly residing on our network gathering printer data and passing it to Printelligent for several months now. Printelligent is more aware of our printer fleet activity as a result."
Printelligent clients enjoy the benefits of working with one trusted provider for all printing needs. Clients receive remote monitoring of printer fleets, supplies and service on-demand, as well as tailored management reports regarding the company's networked printers. On-going reviews reveal over/under utilized printers and recommendations for strategic printer purchases. Printers are placed to serve the needs of employees, and maximize printer use by funneling the majority of print volume to lowest cost printers. Service costs are summarized in a quarterly invoice including all print-related costs.
"Printelligent's clients reap rewards whenever technology can automate a workflow process because time savings and service improvements are the result," said Wellman. "PrintAlert is helping Printelligent be extremely flexible and very proactive in the delivery of our services."
About Printelligent
Since 1988, Printelligent has managed networked print environments for mid- to large companies with typical cost savings of up to 38% in general office printing costs. Printelligent's clients print smarter through remote monitoring of printer fleets, service and supplies delivered at time-of-need, tailored management reports, strategic printer purchases and one simple quarterly invoice. Printelligent is the industry's most experienced Managed Print Solutions provider, and enjoys a strategic relationship with HP as an Office Printing Solutions Elite Partner and Authorized Edgeline Access Partner. Headquartered in Salt Lake City, Printelligent has offices in Atlanta, Chicago, and Los Angeles, serving a diverse group of local and regional clients. Visit our recently updated website at: www.printelligent.com.
SOURCE: Printelligent
Rob Wellman, CEO of Printelligent, announced the release of PrintAlert(TM) -- a proprietary software application enhancing Printelligent's Managed Print Solution by remotely monitoring clients' networked printers, resulting in flexible and proactive service programs.
"PrintAlert was developed in-house because our clients wanted extreme flexibility in Printelligent's service response resulting from data collected from their printers," said Wellman. "We tried using third-party remote monitoring software applications, but none of them provided the flexibility needed."
Printelligent customers receive multiple benefits from remote monitoring of their printers, ranging from simple page count readings to proactive consumables service. Printelligent is able to tailor service response programs for each client, with varying levels of service for specific printers. With PrintAlert installed, initiation of on-site client service no longer depends on an employee calling Printelligent to request service. The service visit is often completed before clients are even aware of a service need. Reporting becomes extremely accurate and eliminates the need for the physical gathering of printer page counts. PrintAlert is a free application to all Printelligent clients receiving Managed Print Solution services.
PrintAlert scans for devices in standard network environments that have IEEE management information bases (MIBs),ensuring only print device data is captured. Data is collected using SNMP -- a standard monitoring protocol. Collected information includes the printer's lifecount (pages printed to-date) and status messages such as a low toner alert. Data is collected periodically, pushed through the client's firewall and sent over the Internet to Printelligent's internal database using secure data transfer protocols. The resulting network traffic is negligible, similar to a user surfing the Internet. Data encryption keeps information secure, and the only firewall ports used in data transfer are those typically already in use for web traffic. No ports are "left open" but rather PrintAlert pushes data back to Printelligent, opening a port as needed in much the same way a web browser functions.
PrintAlert is already monitoring over 1,200 client print devices for Printelligent. Curt Schaefermeyer, LAN administrator at Mountain America Credit Union, said, "We have been using PrintAlert with great success. Installation was very straight forward and took all of 15 minutes. It's been quietly residing on our network gathering printer data and passing it to Printelligent for several months now. Printelligent is more aware of our printer fleet activity as a result."
Printelligent clients enjoy the benefits of working with one trusted provider for all printing needs. Clients receive remote monitoring of printer fleets, supplies and service on-demand, as well as tailored management reports regarding the company's networked printers. On-going reviews reveal over/under utilized printers and recommendations for strategic printer purchases. Printers are placed to serve the needs of employees, and maximize printer use by funneling the majority of print volume to lowest cost printers. Service costs are summarized in a quarterly invoice including all print-related costs.
"Printelligent's clients reap rewards whenever technology can automate a workflow process because time savings and service improvements are the result," said Wellman. "PrintAlert is helping Printelligent be extremely flexible and very proactive in the delivery of our services."
About Printelligent
Since 1988, Printelligent has managed networked print environments for mid- to large companies with typical cost savings of up to 38% in general office printing costs. Printelligent's clients print smarter through remote monitoring of printer fleets, service and supplies delivered at time-of-need, tailored management reports, strategic printer purchases and one simple quarterly invoice. Printelligent is the industry's most experienced Managed Print Solutions provider, and enjoys a strategic relationship with HP as an Office Printing Solutions Elite Partner and Authorized Edgeline Access Partner. Headquartered in Salt Lake City, Printelligent has offices in Atlanta, Chicago, and Los Angeles, serving a diverse group of local and regional clients. Visit our recently updated website at: www.printelligent.com.
SOURCE: Printelligent
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