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Thursday, February 5, 2009

Print4Pay Hotel: What is "Print Management"

Art has a great article by Trevor Hoffer from PrintAudit offering up another definition of Managed Print Services.

Print4Pay Hotel: What is "Print Management"


Of course, this gets my wheels spinning as well.

I like to define a Managed Print Services Engagement as,

"...any program, provided to a client, by a Partner, that allows the client to easily track and reduce costs associated with printing, can be considered a Managed Print Service..."

The definition is broad. It is supposed to be broad.

Within a MPS offering are a score of different processes, tools and knowledge bases - all or partially applied to a client in order to help save them money.

That's all.

So in a broad sense, a copier, CPC service agreement (coupled with a lease agreement) can be considered a MPS - I would argue this should be considered an Entry Level MPS Engagement but an engagement non the less.

Check it.


Wednesday, February 4, 2009

Sharp Expected to Post Operating Loss: Another "First" in the Industry


NEW YORK/TOKYO (Reuters) - Japan's Sharp Corp will post an annual operating loss of more than $112 million which is a milestone for the company, as it is its first ever full-year loss.

Not much of a surprise for those who attended the 2009 Lyra Symposium - Sharp did not bode well, receiving a "D" on their Vendor Report Card, for their lack-luster earning trend.

Sharp is the world's No.3 maker of LCD TVs behind Samsung Electronics Co Ltd (005930.KS) and Sony Corp (6758.T).

Sharp had forecast an operating profit of 195 billion yen at the start of the financial year, which it cut to 130 billion yen in October as cellphone sales weakened. It reported an operating profit of 183.7 billion yen for the previous business year.






Panasonic to Cut 15,000 Jobs


Japanese electronics giant Panasonic is to cut 15,000 jobs worldwide and close 27 plants. The job cuts amount to 5% of its 300,000-strong global workforce.

"The company's business conditions have worsened particularly since last October, due mainly to the rapid appreciation of the yen, sluggish consumer spending worldwide and ever intensified price competition," a company statement said.

Panasonic now projecting a net loss of 380 billion yen or $4.2 billion for the year ending March 31, rather than the 30 billion yen profit it forecast on Nov. 27.

New York University to Award Vyomesh Joshi 2009 Prism Award

NEW YORK, January 28, 2009 — New York University today named Vyomesh (VJ) Joshi, Executive Vice President of the Imaging and Printing Group at HP, the winner of the 2009 Prism Award. The Prism Award is presented annually in recognition of distinguished leadership in the graphic arts and communications industry.

Sponsored by NYU’s Master of Arts in Graphic Communications Management and Technology Program, the 2009 Prism Award will be presented to Mr. Joshi during the 24th Annual Prism Award Luncheon on Wednesday, June 24th in New York City. This year’s ceremony will be held at the historical Gotham Hall located at 36th Street and Broadway.

Previous NYU Prism Award recipients include: Cathleen Black, president of Hearst Magazines; Richard M. Smith, chairman, editor-in-chief and CEO for editorial and business operations of Newsweek; Antonio M. Perez, president and CEO of Eastman Kodak Company; Anne M. Mulcahy, chairman and CEO of Xerox Corporation; William L. Davis, chairman, CEO and president of R.R. Donnelley & Sons Company; Henri Dyner, president and CEO of Sun Chemical Corporation; Janet L. Robinson, president and general manager of The New York Times; and Katharine Graham, chairman and CEO of The Washington Post.

Laura Reid, vice president of Hearst Publishing, and Terry A. Tevis, president of T.A. Tevis & Co. LLC., are co-chairpersons of this year’s Prism Committee. Mr. Tevis also serves as a co-chair of the NYU GCMT program’s board of directors, an advisory body comprising industry executives from leading companies in the graphic communications field.

The proceeds of the Prism Award Luncheon help fund student scholarships as well as student and program support for New York University’s internationally renowned Graphic Communications graduate program, which offers curricula to develop the next generation of industry leaders. In 2008, the program won the ESDF Award for Excellence in Education and Innovation in Higher Education.

Since its inception, the Prism Award Luncheon has raised millions of dollars for education.

The Graphic Communications graduate program is based within the NYU School of Continuing and Professional Studies (www.scps.nyu.edu/gcmt). As one of the University’s 15 colleges and schools, NYU SCPS has for over 70 years focused on creating applied professional programs for people who are already in the workforce. In addition to the Graphic Communications Management and Technology program, the school offers industry-focused Master’s degrees in areas such as publishing, direct marketing, public relations, fundraising, human resources management, real estate, construction management, hospitality industry studies, tourism and travel management, and sports management.

Tickets for the June 24th Prism Award Luncheon are available from $750 per person to $6,000 for a Sponsor’s Table of eight, and $10,000 for a Co-Chairmanship (which includes a dais seat as well as a table of eight). Reservations and additional information are available from the NYU SCPS’s Office of Special Events. Please contact Anna Condoulis at 212‑998‑7003, by fax at 212‑995‑4130, or by e-mail at ac5@nyu.edu.


Tuesday, February 3, 2009

Canon U.S.A. Announces Acquisition of Its Direct Consulting Business by CIBER, Inc.


(BUSINESS WIRE) -- Canon U.S.A., Inc., a leader in digital imaging, announced that, effective today, CIBER, Inc. has acquired Canon Technology Solutions, Inc. (CTS), which was a subsidiary of Canon U.S.A., Inc.

CTS has been providing advanced technology solutions and consulting to organizations since 1985.

From the CTS site -

Canon Technology Solutions, Inc., a subsidiary of Canon U.S.A., Inc., has been an innovative leader in providing advanced technology solutions and consulting to organizations since 1985. Our mission is to help leading corporations create and sustain competitive advantage, empower their employees to achieve ever increasing levels of productivity and accomplishment, and to transform their critical business operations in order to achieve superior levels of performance through the intelligent application of enabling technologies.

"The integration of CTS with CIBER ITO will further expand our capabilities and scale in our managed services and IT outsourcing delivery footprint and will add customized content management solutions to our portfolio," said Mark Perlstein, ITO President. "CIBER and CTS clients will benefit from our commitment to strengthening our existing offerings and adding complementary innovative solutions that will service their unique needs."

Based in Greenwood Village, Colo., the company’s(CIBER, Inc.) consultants now serve client businesses from 60 U.S., 25 European offices and seven offices in Asia.

Operating in 18 countries, with 8,500 employees and annual revenue of approximately $1.2 billion , CIBER’s IT specialists continuously build and upgrade our clients’ systems to “competitive advantage status.” CIBER is included in the Russell 2000 Index and the S&P Small Cap 600 Index.

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What does this mean?

Canon could be shedding costs and making room for

Nature does not like a vacuum -

TallyGenicom Opens Another Chapter - Chapter 11

TallyGenicom files for Chapter 11, assets to be acquired by Printronix, Inc.

TallyGenicom announced last week that it has filed a voluntary petition for protection under Chapter 11 of the United States Bankruptcy Code in the United States Bankruptcy Court for the District of Delaware.

The Company’s filing was instituted in order to effectuate the sale of certain U.S.-based assets of TallyGenicom.

As part of its filing, TallyGenicom will be seeking Court approval to name Printronix Inc., as the lead bidder in the auction process.

TallyGenicom CEO Dan Adragna said, “After working our advisors, investors and lenders to explore a number of alternatives, we have made the strategic decision to pursue a Chapter 11 filing in order to effectuate a sale of certain of the company’s U.S.-based assets,”

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Monday, February 2, 2009

Panasonic - Color, color MFP's Do Not Stop a 3.9 Billion Dollar Slide


Panasonic/Matsushita provided the rumor mill even more reason to suggest that Panasonic may get out of the copier market all together.

Rueters reports Panasonic Corp (6752.T) will report a consolidated net loss after tax of about 350 billion yen ($3.89 billion) in fiscal 2008/09 due to restructuring charges and weak sales of consumer electronics.

This will be Panasonic's first loss in six years, and the biggest since the firm posted a 430 billion yen net loss for the business year that ended in March 2002.

Interestingly, at last week's 2009 Lyra Symposium, Panasonic did not make the roster of copier companies analyzed.

It is not known how much the copier side of Panasonic contributed to the loss.




Printer Industry News: Managed Print Services… Staying the Course – Or Changing the Game?

Great Post from Ed.

Hardware Agnostic, Service based vs. Equipment Based...Printer Industry News: Managed Print Services… Staying the Course – Or Changing the Game?: "In reality, a services business model cannot be commoditized. If a firm is offering differentiated service with significant value add, then there is no way to become commoditized. However, if the firm is wrapping a CPC program around hardware and calling it MPS, this can absolutely become commoditized. But this is also a hardware-centric business model, not a professional services-centric model."





Sunday, February 1, 2009

Consolidation - Off go the Mega Dealers...


At the 2009 Lyra Symposium, one of the more prevalent discussion, both on and off stage was consolidation - the more exciting consolidation topics were the possibilities between the manufacturers.

Of course the topic turned to the few remaining independents and the "Mega Independent" dealers.

This week, Xerox, through GIS, acquired one of those Mega dealers - ComDoc. ComDoc, according to their site, was the largest independent Ricoh dealership in the U.S.

ComDoc Chief Executive Officer Riley Lochridge said,

''An offer was made that we think was good for our employees and our shareholders, ... and it will be good for our customers,''

And in a '''rapidly consolidating marketplace,'' he said, joining forces will make the company even stronger and more competitive.

ComDoc employs 600 and had sales of $125 million last year; the employees own the company, so they will share in the proceeds of the sale. ComDoc reportedly services 14,000 customers.

Xerox spokesman Carl Langsenkamp said, ''We try to find dealers that are well-known and have a good customer base,'' he said. ''ComDoc had good, key cities ... and GIS didn't have any operations in Ohio, so this opened up that opportunity.''

This acquisition, will give GIS a presence in 29 states.

All reports are that no major changes in operations will result although a strategic plan to convert clients to Xerox is obvious.

Since the being purchased by Xerox, GIS as made 6 other acquisitions.

It appears that Xerox is utilizing GIS's expertise in dealer assimilation to grow the channel even more.

List of GIS acquisitions(partial) since Xerox purchase, May, 2007:

Imagine Technology Group
Copy Products, Inc.
Alternative Office Systems
Sierra Office Solutions
Saxon Business Systems
Blackstone Valley Office Systems
American Business Machines, Inc.
Better Quality Business Systems
Marbaugh Reprographics Supply Co.
Inland Business Machines, Inc
ComDoc

Friday, January 30, 2009

Lyra Symposium 2009 - The Death of Edgeline

Two years ago Edgeline was all you heard about.

HP had set their eyes on the copier world again and this time it was different.

This time HP has it's own machine, not some "duct taped" apparition.

This time HP was in charge of the channel, not partnering with a non-committal, old school dealer channel.

With Edgeline and an existing VAR channel, The Death of The Copier was just around the corner.

The machine utilized ink, did not use heat, corona wires, or static.

Demos were conducted, partners and service technicians trained.

Awards like the "Must See ‘em award" at the Graph Expo trade show, the “Technology Award” from the Microsoft Vendor Program (MSVP) and kudos from no less than BLI came rolling in.

Elite dealers made unit commitments - the world was their oyster.

The world waited -

And waited.

Fast forward to January, 2009. More specifically to the last session of the three day Lyra 2009 Symposium.

On stage sits the panel of esteemed financial pundits who specialize in analyzing the print industry. Keith Bachman, Managing Director and Senior Research Analyst Enterprise Hardware and Imaging BMO Capital Markets, Rob Sethre, CEO Woodford Group, Charles LeCompte, President Lyra Research, and Shannon Cross, Managing Director IT Hardware and Imaging Technology Cross Research.

Someone from the audience asks about HP Edgeline.

The panel does not hold back.

Phrases like,
"...the Edgeline has had no success at all..."

and proven to be an "objective failure" or HP is at best "...persistent at their failure..." seem to echo off the dark blue velvet back drop.

Of course, it didn't help that HP just announced the "relocation" of Edgeline R/D from Vancouver to Singapore. No, that did not help at all.

Edgeline falls within in IPG so the discussion blossoms once again with phrases like,

"...IPG is getting decimated..."

because "...Hurd is now focusing on IPG...trimming the fat..." so IPG can be "...more nimble..." especially when "...there is no more growth coming from the cash-cow..."

As bad as all this is, and deservedly so, there is a silver lining of sorts. It is expressed that no other firm in the world would be able to absorb such a disappointment. Additionally, it was commonly believed that HP will "do something" to get into and ultimately dominate the copier market.

As for suggestions on how HP could do just that - Shannon Cross in a wonderfully abrupt and direct manner clearly stated,

"HP should buy Canon."

She followed up with, "they should buy Xerox...but there would be dominance issues." I believe alluding to the monopolistic aspects of such an occurrence.

HP Should Buy Canon - that is the take away from this session.

An acquisition like this would allow HP to own outright, their laser engines and give them some sort of foothold in the copier industry. But, in light of the relative strength and dominance Ricoh will soon have in the industry, the question has to be, does HP have enough guts to get into the fray?

If only HP had a gutsy-type guy at the helm...

UPDATES:

The Death of the HP CM8060 with Edgeline Technology has been Greatly Exagerated


Thursday, January 29, 2009

Canon - Taking Hits


Canon of Japan, the world's largest digital camera maker, reported a sharp fall in quarterly profit Wednesday and predicted a two-thirds decline this year, hit by slumping demand for cameras and office equipment and a stronger yen.

"A substantial recovery in the economy is unlikely in 2009. Our operating environment will be even harder this year than it was last year," Masahiro Osawa, Canon's senior managing director in charge of accounting, said at a news conference.

Canon is under attack by a "triple threat" - low demand for camera's, the yen, and Ricoh. The first two, low demand and the yen, effect everyone. Ricoh, because of the acquisition of IKON, has the ability to bend the bullet right at Canon's copier segment.


Lyra Symposium 2009 - Quick Follow Up

The drive down was unexceptional; snow after an hour, still clinging to the roof of the Rover. "You have snow on your car..." says the valet-girl, "yeah, I thought it would melt by now," I respond. 

A quick walk to the registration desk - "Good morning." she greets, "Greg Walters...", I reply. "oh...you're The Death of the Copier guy!" she says. "yes, I am that guy..." Jennifer and Irene greet me and make me feel right at home - right then and there, I decide this is going to be a good show. 

I was not disappointed. 

Walkthrough the door, grab a coffee (coffee flavored coffee) and some fruit and collect my thoughts for the day. This is a show, a symposium, a collection of people with the same interests, here to learn and connect. 

A most human characteristic. 

First, I meet Brian from Lexmark - 13 years with the company, an engineer. A great guy. We talk about the weather here in Palm Springs versus Kentucky - they get ice, we get sun. 

Two gentlemen from WE Soft, Johnson Cheng, General Manager, and Victor Poon, Vice President come in and share a corner of our table. We all chat about this and that and then they ask me what I do...I simply hand them my card, "The Death Of The Copier...I know you, I've been to your site." I must admit, I am flattered and a bit embarrassed every time somebody recognizes my site. 

Cary Kimmel, from WE Soft, joins us while I am handing out cards. He reads, and then gives me "the look" -

"Hey, I am trying to get people into this market, not scare them away. What the heck are you talking about, the death of the copier?" - Cary Kimmel

So it's official, I am in the room for less than 30 minutes, and already defending the name of my blog.

Honestly, I never did "defend" the name, I simply explain - and when a "copier" person thinks about it, I know they get it. I am, after all, a copier guy. Since 1988, I have been to so many shows, symposiums, conventions, I have forgotten more than I remember - the Lyra Symposium kept me awake and attentive during every single presentation. The presentations were engaging and moved along - Lyra is a research company, compiling data on all things printing - statistics (the word still gives me the willie's - delayed stress from my days in college). 

Yet, I understood and "kept up" with the "pasta-charts" and financial diction. I met some great people in our industry and had some really good conversations. Over the next few days, I will re-digest my notes and put together hopefully some interesting articles. 

Jim Lyons was clicking away during the presentations - so he has some really good posts right now. Matt Zimmer VP of Sales from Photizo has a good update, here as well.

Contact Me

Greg Walters, Incorporated
greg@grwalters.com
262.370.4193