Before Independence Day, Before Lost in Space, Before Tom Cruise, There was Radio and Orson Wells...

"...We know now that in the early years of the twentieth century this world was being watched closely by intelligences greater than man's and yet as mortal as his own.

We know now that as human beings busied themselves about their various concerns they were scrutinized and studied, perhaps almost as narrowly as a man with a microscope might scrutinize the transient creatures that swarm and multiply in a drop of water.

With infinite complacence people went to and fro over the earth about their little affairs, serene in the assurance of their dominion over this small spinning fragment of solar driftwood which by chance or design man has inherited out of the dark mystery of Time and Space.

Yet across an immense ethereal gulf, minds that to our minds as ours are to the beasts in the jungle, intellects vast, cool and unsympathetic, regarded this earth with envious eyes and slowly and surely drew their plans against us. In the thirty-ninth year of the twentieth century came the great disillusionment.

It was near the end of October. Business was better. The war scare was over. More men were back at work.

Sales were picking up.

On this particular evening, October 30, the Crosley service estimated that thirty-two million people were listening in on radios..." - Orson Wells, 1938.

In a world without the internet, Twitter, cell phones or email a fictitious account of an invasion from Mars scared children, and angered many.

I submit to you a feast for your ears and the kaleidoscope of your mind. Travel back when this new medium, radio, ruled and was blamed for the Death of the Stage show and rotting young minds...enjoy.

Printable Electronics/NanoTech: Xerox

10/28/2009 

Printable Electronics via this new silver ink from X may allow some interesting and different applications.

The "roll-up" display screen, "digital-paper" and wearable iPods.

I know, "pie in the sky" stuff. But remember, change occurs much quicker than it did 10 years or even 2 years ago.

Keep an eye on this.



Press Release.

MISSISSAUGA, Ont., Canada, Oct. 27, 2009 --

With the development of a new silver ink, Xerox scientists have paved the way for commercialization and low-cost manufacturing of printable electronics. Printable electronics offers manufacturers a very low-cost way to add "intelligence" or computing power to a wide range of surfaces such as plastic or fabric.

This development will aid the commercialization of new applications such as "smart" pill boxes that track how much medication a patient has taken or display screens that roll up to fit into a briefcase.
"For years, there's been a global race to find a low-cost way to manufacture plastic circuits," said Paul Smith, laboratory manager, Xerox Research Centre of Canada. "We've found the silver bullet that could make things like electronic clothing and inexpensive games a reality today. This breakthrough means the industry now has the capability to print electronics on a wider range of materials and at a lower cost."

Until now, bringing low-cost electronics to the masses has been hindered by the logistics and costs associated with silicon chip manufacturing; the breakthrough low-temperature silver ink overcomes the cost hurdle, printing reliably on a wide range of surfaces such as plastic or fabric.

As part of its commercialization initiatives, Xerox plans to aggressively seek interested manufacturers and developers by providing sample materials to allow them to test and evaluate potential applications.

Integrated circuits are made up of three components - a semiconductor, a conductor and a dielectric element - and currently are manufactured in costly silicon chip fabricating factories. By creating a breakthrough silver ink to print the conductor, Xerox has developed all three of the materials necessary for printing plastic circuits.

Using Xerox's new technology, circuits can be printed just like a continuous feed document without the extensive clean room facilities required in current chip manufacturing. In addition, scientists have improved their previously developed semiconductor ink, increasing its reliability by formulating the ink so that the molecules precisely align themselves in the best configuration to conduct electricity.

The printed electronics materials, developed at the Xerox Research Centre of Canada, enable product manufacturers to put electronic circuits on plastics, film, and textiles. Printable circuits could be used in a broad range of products, including low-cost radio frequency identification tags, light and flexible e-readers and signage, sensors, solar cells and novelty applications including wearable electronics.

"We will be able to print circuits in almost any size from smaller custom-sized circuits to larger formats such as wider rolls of plastic sheets -unheard of in today's silicon-wafer industry," said Hadi Mahabadi, vice president and center manager of Xerox Research Centre Canada. "We are taking this technology to product developers to enable them to design tomorrow's uses for printable electronics."

R&D samples of the materials including the new conductive silver ink are available by contacting Xerox.

About Xerox
Headquartered in Norwalk, Conn., Xerox Corporation's 54,000 people represent the world's leading document management, technology and services enterprise, providing the industry's broadest portfolio of color and black-and-white document processing systems and relate

TSG Solutions Unveils New Business Applications for the Office Equipment Industry

Press Release:

NewswireToday - /newswire/ - Windermere, FL, United States, 10/27/2009 - A subscription based cloud computing business application built on the Force.com cloud computing platform by Salesforce.com. Application is designed to assist Office Equipment Dealers and Agents manage and grow their business.

TSG Solutions, today announced the availability of AgentDealer™ on Force.com, salesforce.com’s cloud computing platform, bringing a fully customized sales and business management application to the Office Equipment Industry. AgentDealer™ is a 100% Force.com native application, benefiting from the reliability, scalability and performance of salesforce.com’s trusted global service infrastructure.

Equipment dealers can manage all their business relationships, connections, deals, agreements, sales quotas, commissions, service calls, meter reads, equipment expiration dates and more with TSG Solutions new CRM subscription service. Designed exclusively for the Office Equipment Industry, this application became available today at a price of only $49.95 per user, per month. Subscription includes ongoing remote administrative support.

“The AgentDealer application is a tool dealers and their salespeople can start using within days and at a cost they can afford,” said Edward Barfield, The Sailor Group’s CEO. “Our simple subscription model has no long term contract or additional investment requirements like configuration cost that other alternatives have.” In addition we offer Premier Remote Admin Service as part of the subscription. There is no need for the dealer to have to provide that resource.”

AgentDealer™ features a suite of business process and productivity enhancing tools designed to specifically shorten sales cycles and drive higher profitability:

• Deal Activity Monitor - alert system based on completed activities
• RightTrack™ daily activity tool for the sales reps
• TouchPoints™ contact management tags
• ProActivity™ - proactive automated multi-touch campaign generator.
• Equipment Tracker - Lease & Service agreement expiration alerts
• NextCall™ - automated next steps
• Quota & Commission Calculator
• Service Calls & Meter Reads
• Service & Lease Agreement Management
• Installation Stages and Tracking
• Deal Management
• Business and People Relationship Management.

About the Force.com Platform

Force.com is the only proven enterprise platform for building and running business applications in the cloud. The Force.com platform powers the Salesforce CRM applications, more than 800 ISV partner applications like those from CODA and Fujitsu, and more than 85,000 custom applications used by salesforce.com’s 51,800 customers such as Japan Post, Kaiser Permanente, KONE and Sprint Nextel.

Force.com is the fastest platform for building and deploying complex business applications. Unlike a stack of disparate client/server hardware and software products, Force.com unifies the development and deployment model from the database to the device, allowing developers to easily assemble applications with clicks, components and code, and then instantly deploy them on salesforce.com’s trusted global infrastructure. Customers and partners are using Force.com to build all kinds of business applications from supply chain management to compliance tracking, brand management, accounts receivable, claims processing applications and much more.

Pricing & Availability

AgentDealer™ is available now for a subscription price of $49.95 per user license per month. A Start Up Kit is required and is priced according to the number of users. To subscribe or arrange an online demo contact TSG Solutions by email or phone or visit our website dealeragentcrm.com/. AgentDealer™ requires a computer with an internet connection.

About TSG Solutions
TSG Solutions (a division of The Sailor Group Inc.) is a Salesforce.com partner offering consulting, implementation, integration and custom Salesforce.com platform application services. TSG Solutions provides managed services for custom designed market specific business applications and professional services for companies who desire to build their own custom cloud based business applications.

Press Contact:
Michelle Barfield
The Sailor Group Inc.
michelle.barfield[.]thesailorgroup.com

407.401.8821

TSG Solutions, AgentDealer, RightTrack, TouchPoints, NextCall and ProActivity are trademarks of TSG Solutions. Other company and product names may be trademarks of their respective owners.

Toshiba Announces Entry Level DocMan

Press Release:

RVINE, Calif. - (Business Wire) Toshiba America Business Solutions (TABS) today announced the launch of three new software solutions – deskSystem, deskRecord and deskForm – designed to improve document management, capture, work flow, and output for multifunction printer (MFP) users.

These solutions represent tier one offerings in a new, multi-tiered Toshiba software strategy announced to dealers over the summer during Regional Summits in Las Vegas and New Jersey.

The “desk” software developed by Prism Software Corporation, targets small- to mid-sized businesses requiring affordable entry-level solutions. These solutions are also easy for dealers to install, connect, and complement the award-winning Toshiba MFP line-up. Software add-on options within tier one will range between $495 and $3,995.

“Part of the reason we designed a tiered strategy was to help our SMB customers who had a need for software add-ons, but often felt that the options available in the marketplace were too advanced and thus too costly for their particular needs. This made it difficult for them to fully maximize productivity and efficiency within their offices. By offering simplified, affordable solutions, we can meet their needs, increase their productivity and improve their bottom line,” said Joseph Contreras, director, Product and Solutions Marketing, TABS.

“At the same time, we’re providing an opportunity for Toshiba dealers to complement MFP sales and build professional services practices by offering solutions that are easy to deploy.”

deskRecord is a complete desktop document management system that:

Quickly searches and retrieves documents;
Decreases the need for physically filing paper documents;
Provides real time document tracking and auditing;
Instantly shares documents via email; and
Saves documents directly from Microsoft Office applications

deskSystem is an easy-to-use desktop application that allows users to:

Create work groups for community-based work flow and collaboration with intuitive document composition and editing;
Create personalized and automated workflows and business processes for the automatic processing of documents;
Automatically route documents in and out of software programs such as DocRecord,
deskRecord and SharePoint; and
Easily and quickly compose and edit complex documents.

deskForm is a complete personalized communication solution for cross-channel messaging for small organizations. Key features include:

Create personalized print and electronic promotional, transpromo and transactional documents;
Generate personalized Web pages and HTML emails;
Fully-integrated postal certification;
SMS text messaging to provide instant notifications to customers;
All capabilities in a single application;
Integrated Microsoft SharePoint Server Output; and
Integration with DirectSmile for the creation of unique, personalized graphics and images.


About TABS

Toshiba America Business Solutions Inc. (TABS) manages product planning, marketing, sales, service support and distribution of copiers, facsimiles, multifunction printing products, network controllers, and toner products throughout the United States, Mexico, Brazil, Latin America, and the Caribbean. Headquartered in Irvine, Calif., TABS has five divisions: the Electronic Imaging Division; the Toner Products Division; the Document Solutions Engineering Division; the International Division; and TOPAC U.S.A., Inc., dba Toshiba Business Solutions (TBS), a wholly-owned subsidiary corporation of TABS, that operates a network of wholly-owned office equipment dealers throughout the United States.

Named the most favored manufacturer ten times by the Business Technology Association (BTA), Toshiba's entire product line, customer support and marketing distribution policies are markers for the industry. Among the many other awards garnered in recent years, Toshiba was named the "Manufacturer of the Year" eight times by Marketing Research Consultants (MRC), and has twice been named to the CIO 100 for being among the top 100 "bold" (2008) and "agile" (2004) companies in the world.

TABS is an independent operating company of Toshiba Corporation, the seventh largest electronics/electrical equipment company and the world's 91st largest company in terms of sales. Ranked by Fortune magazine as the eighth Most Admired Electronics Company in the World, Toshiba Corporation is a world leader in high technology products with more than 300 major subsidiaries and affiliates worldwide. Fiscal year revenue in 2008 was approximately $76.7 billion.

Video of The Week: She's The One, Springsteen

I first saw Bruce in 1980, in Joe Louis Arena, Detroit Michigan.

My seats?

I could lean back against the wall - I was in the very last row, on the highest level, the furthest anyone could be.

Didn't make a difference. He came on at 8:15 and the show ended at 1:07AM...incredible. The Big Man studded out in a white tux, and yes, that was Mighty Max on the drums - you know, he's on Conan now.

Mitch Ryder sang and the last 45 minutes all the house lights came on and stayed on.

Nobody was sitting - good lord, it was magic.

Enjoy, it's a 6 minute, 42 second break...start the week strong.

Managed Print Services is Like a Box of Crayons

2009 -

Forest had a box of chocolates - we have a box of crayons.

And by "we", I mean all of us in the business to business, office automation, document management, Managed Print Services/etc., industry.

And by "crayon", I am not making some left-handed swipe at the ColorCube or Phaser.

Look at what we've got to work with:

Copiers, toner, service, printers, fax machines, fax servers, EDM, scanners, electronic work-flow, monitoring software, automatic fulfill, email, email servers, telephony, readers, the cloud, production, facilities management, BPO's, sales managers, software specialists, leasing specialists, service managers, accounts receivable specialists, MPS specialists, consultants, advisers, coaches, vendors, manufacturers, distribution, training specialists, lease agreements, SLA's, service technicians, sales managers, quota's, owners, on-site service, assessments, help desk, CPI, CPC, copiers, single function, multi-function, color/black and white, tablets, on and on and on...

It's a big box with lots of crayons - some are prettier than others, some have been dulled by years of use, a few still sharp and still others have had their name changed.

Either way, everyone is in the same "box" - I like to think our box is one of those that has the sharpener in the back...you remember.

Look, don't start thinking I am having some kind of MPSA, kumbaya moment, I'm not. There is still friction, there are still those who try to influence others; manufacturers do all they can to make sure "boxes" don't sit in any of their warehouses.

And there are still plenty of areas for improvement and plenty of flawed approaches and beliefs - so be it.


Carbon 6, Digital Gateway, LMI, MWAi, Supplies Network, Synnex PrintSolv, Toshiba Encompass, HP, PagePack 4.0, Okidata Total Managed Print, Konica Minolta OPS, on and on - each program an attempt to coral a bunch of "crayons" for you. Worthy attempts from accomplished leaders, yet has anyone fashioned a crayon'd Mona Lisa or Starry Night?

And here's the rub - they are ALL good.

Every MPS infrastructure package, approach and process from the manufactures to the toner/supplies guys, is a good one.

They're all the same. (What?!)

I have been kicking this issue around for a bit- it seems that the MPS world has all the right ingredients, the correct crayons.

Now It's coming down to that person who decides to use Fuchsia instead of pink. The ones who either stay in the lines or draw new ones.

It is coming down to execution - execution in the field.

This phenomena is nothing new. From industry to industry, the best infrastructure and supporting processes, the prettiest marketing slick, website or Value Statement can't sell on it's own and never could; never will.

My point is this - successful MPS isn't about all the infrastructure, remote meter reads, toner yield or page coverage - these MPS tools will evolve all on their own - successful MPS, just like everything else in life, is all about you.

You, the MPS/Toner/Copier/Printer/VAR selling professional, it is all about you. This is no simple thing because as the center of attention, not only do you get the spotlight, you get the responsibility. Uh, oh.

That's right, just because, as an example, it isn't your fault that your A/R department keeps trying to collect on an invoice raft with bad meter reads - it is your responsibility to get it settled.

All those colorful crayons are for you. The trick is finding your blank sheet of paper and beginning to color, inside or outside of the lines.

It's Not the Content, it's the Fishies! - DOTC Name The Fish Contest(?)

It has come down to this.

So many hours spent toiling away, blood soaked digits leafing through the dictionary.

Eye-drying nights searching for that perfect "hot girl next to copier" picture.

Eternities spent scrolling through thousands of output based web sites and news stories - all in an effort to bring you, dear reader, a fresh, bold look at our world.

And what do I get for my labor of love?

More people feed the fish than read the content.

Fine - I can deal.


There are, as I am sure you know, a total of eight fishies, five red ones, floating over my mug, on the left.

After deciding not to "sell out" by advertising in that most coveted location, I put fish there. Made sense at the adult beverage enhanced time. Figuring out how to get my face in the tank was a challenge but a few more Jack and Cokes did the trick.

One red fish has been named "Elfman" compliments of Fred Jeffery from Document Technology Solutions, Inc. in Bloomington, MN - Don't-ja know,eh.

The Vision and Mission at DTS:

" To become the best Document Workflow Solutions Provider in Minnesota, one client at a time. We know from past experience that bigger is not better. Better is better. Our unique approach involves improving the business of our clients and enhancing the lives of our employees. We believe this philosophy leads to success for everyone..."

No small mission in the land of "The Body..."

Why Elfman? I have no idea - but why not!

This leaves four, red, nameless inhabitants in the digital fish bowl. I bestow the creation of their monikers to you, the faithful readers and feeders of electronic fish.

Email me with suggestions, if I like, I shall name your fishie and raise it as though it were my own. Also, I will mention you or your company and link back.

Just click on one of the "contact me" buttons over there on the left, and let's get these little red critters some identity.

Oh, for the record, I did not expect so many hits on a "hot girl fish" Google search - fishing? Really? Who woulda thunk.

Photizo Opening New Office

"Today had a ton of 'meat' in terms of content. Very good, even better than San Antonio." - Chris Stoates, Laser Network.

Press release:

Amsterdam, The Netherlands (MMD Newswire) October 22, 2009 - The Photizo Group continues to grow in response to the burgeoning need for Managed Print Services research, consultation and community. With the opening of a new European office in London, England, the total number of Photizo Group locations is now five. Company headquarters are in Versailles Kentucky, with staff in Boston, New York and Austin, and the newest office in London.

Photizo has also expanded its executive force. Senior Consultant Steven Swift now heads up the London office for Europe, while David Cameron, PhD, has joined the company as Senior Consultant and Partner.

"Interest in the MPS market continues to expand, as more companies and vendors adopt these business models. It is important for the Photizo Group to maintain both the market coverage and the expertise to ensure our customers stay abreast of developments and achieve their MPS goals," said Ed Crowley, CEO and Senior Partner of the Photizo Group. "We are thrilled to have such esteemed professionals as David and Steven join Photizo. Their contributions are already being felt as we add more value through our MPS services."

Dr. Cameron has over 20 years in the hardcopy industry. His background includes managing after sales support, engineering and business director leadership positions at Texas Instruments, IBM Global Services and Dell. Most recently, he was Director of Product Development for the startup Imaging Systems business at Dell. The enterprise blossomed into a $1 billion business, with some of the fastest growth in the industry. Dr. Cameron also teaches Management courses at Texas State University.

"I'm excited to join Photizo Group, as it is a great opportunity to apply my experience in developing innovative products and services to a new market. This is a fantastic challenge to bring fresh ideas and meaningful thought leadership to the industry," said Cameron.

"I am delighted to be joining Photizo at such an exciting time. MPS is a concept whose time has truly come, and we can expect to see stellar growth rates over the next few years. Photizo has established itself as the industry thought leader in MPS, and is in pole position to provide independent, authoritative market intelligence to both vendors and users," said Swift. "I have over 15 years experience in the printing and imaging business, and I have been involved with the development of MPS from its earliest days. I hope to put that experience to good use, helping vendors and users throughout Europe"

As a general manager and business development director, Steven Swift has a long track record of both building and turning around international businesses. He helped establish Ricoh Global Services Europe as a €100M + business, and ran a €140M European business unit for Acco Brands. He has a broad background with experience throughout Europe, the Middle East, Africa, the Americas, and Asia Pacific. His diverse experience includes blue-chip consumer marketing at P&G + Mars, followed by corporate strategy responsibility with an FTSE 100 company. Swift is a graduate of Oxford University with an MA degree in chemistry. His language skills include fluent French. He has completed the Inchcape Senior Management Programme at INSEAD, and courses in corporate finance and M&A.

For more information about the Photizo Group and Managed Print Services, visit at http://www.managed-print-services.com.

Your Managed Print Services Association Announces In Europe...It's a Long Way from San Antonio -

Managed Print Services Association Launches New Member Services and Community Website Hub at MPS 2009 European Conference

Free trial membership lets users try new MPSA services Amsterdam, The Netherlands – October 22, 2009 –

The Managed Print Services Association (MPSA) announces a new suite of member services at the MPS 2009 European Conference in Amsterdam, The Netherlands.

Starting in December 2009, a free limited MPSA membership lets users try these services for several months at no cost.

Recognizing the importance of serving a global membership, the MPSA also announces it is accepting nominations for two new board member positions offered exclusively to international MPS providers. Detailed information about member services, board nominations and other topics is available at the new MPSA web site, http://www.yourMPSA.org.

“The Managed Print Services Association (MPSA) gets down to business at European MPS Conference, although some would say we’ve been doing that all along,” said MPSA Board President, Jim Fitzpatrick of Oki Data Americas, Inc. “Membership has grown quickly, leaping to 1,000 LinkedIn MPS group members in a very short time. Now just a few months after officially forming the association, MPSA is launching a series of tools and services for members. And these resources are only the start of what the MPSA can provide for our industry.”

“It’s only fitting that we launch these services at the fall MPS Europe conference. We started this association at the first Conference in Austin, based upon the demands of our industry. It’s been a breakneck pace, but the new board has really banded together to delivery what the MPS community is requesting,” said MPSA Secretary, Greg Walters of Death of the Copier.

New Tools and Services for MPSA Membership:

The MPSA is launching a special web portal for the MPS industry as a centralized source for not only information, but also a hub where providers can collaborate and communicate to increase their own knowledge and expertise. MPSA members can also volunteer on many of the projects underway by the MPSA to help shape the future of the industry.

Tools:

· MPS Discussion Forum: Designed to help communications and collaboration for anyone doing business within the MPS Industry.

· MPS Industry Awards: Members of the MPS community can submit significant accomplishments they have made within the MPS environment. These will be profiled monthly on the site, and an annual award will be given to the most significant entries across five different categories.

· MPS Industry Events Calendar: Accessible for all areas of the MPS community to add to and document industry events.

Services:

· First MPS Business Listing: This is a first -- anyone within the MPS Industry can list products, services and offerings.

· Industry Best Practices & Standards: A primary focus for the MPSA team, this will help establish the standards and best practices that ensure success.

Vendors, dealers and enterprises can find more information about the MPSA at http://www.yourMPSA.org.

Gartner's Magic Quadrant Under Fire - Libelous Claim in Lawsuit

We all know the Magic Quadrant.

The Quadrant can make propel a product or company, if their dot ends in the top right; the Quadrant can destroy dreams, if said dot ends up bottom, left.

But who are the 1,200 or so "consultants" whose opinion is reflected by those dots?

And what kind of vetting goes on to insure large sponsors of Gartner's aren't given a wink, a nod, and a top-right position? Ummmmmmm...?

Skulduggery? Shenanigans? Bravo Sierra?

Well, ZL Technologies, that hugely popular Lotus Notes and Email archiving company, is alleging that Gartner was spreading libelous reports and failed to position ZL Technologies in the “Magic Quadrant”.

Wow, not even a dot.

Kon Leong, president and CEO of ZL Technologies, said,

"...It would be nice to know, of the vendors rated, how much money did they spend on Gartner? That factor is very similar to what the SEC enforced on Wall Street ratings agencies," he said. "This way the reader can say, 'I can factor that into my assessment.'


"The other transparency issue is with regard to the scores. If you go and describe 14 different parameters on which you score a company, then you neglect to show the scores, that entire exercise becomes meaningless."

Oh so, delicious.

The Gartner Magic Quadrant is a huge influence in the IT world. From copiers to storage - any product or service that could conceivably be used is judged.

And IT folks read the Quadrant; believe the Quadrant. If the Quadrant can't be trusted, the universe will lose balance.

And this turns up on the heels of Gartner announcing Xerox/Fuji in the Leaders Quadrant of 2009 Managed Print Services report. Gartner first introduced the MPS category of its Magic Quadrant report last year.

Stay tuned.

The complaint and documents can be found here.

MPS Conference Europe - More feed back, an Announcement from MWAintel and Have You Heard About M2M?

"Hi Greg,

MPS Europe in one day is a hands down winner for everyone in attendance!

This show has taken San Antonio to a whole new level of success!

Packed rooms, great educational tracks and people! MPS Europe is providing a MPS MBA! People from the US, EMEA and other parts of the world! Amazing accomplishment and kudo's to Ed and team!"

- Mike Stramaglio, President/CEO at MWA Intelligence

And speaking of MWAintelligence, they announced nMPS the first "MPS supply chain".

I have an idea what that means. Looks to be a turn key program, that appears to include everything a Hybrid-dealer needs to execute a MPS practice.

And by everything, I mean from DCA to Inventory Control to dispatch to remote monitoring to behavior modification...interesting.

And a new acronym, at least for me, is "M2M" communications, which of course, stands for Machine to Machine communications. Ok, fine, you can get that.

But what about "M2P" ?

Yes, yes, Machine to Person communication - duh!

I see this as sorta like how your fuel injectors talk to your gas pump(M2M) and your speedometer communicates to you(M2P).

Think I am making this up? There is even a M2M Magazine right here.

I don't have all the details, and haven't had a chance to interview MWAintelligence, but I am sure I will get the chance.

For now, here is a quick Q&A:


1. What does this mean for the industry?

For the first time the new hybrid MPS dealer can bundle MPS print assessment, job routing, automated remote service, break/fix field service, and a full array of imaging supplies. Every asset is managed real time and with actively managed accurate data and fleet management tools.

2. When will this be available?

We are officially launching this program here in Amsterdam and sales activity will begin November 2009.

3. What applications are included in nMPS

Includes management of the service personnel, print management and low cost job routing, print assessment tools, remote asset management, automated inventory management and field service break/fix capability.

4. Will this be available in Europe as well nationwide?

Yes it will be available in Europe next year

5. What are the benefits of this nMPS program?

By definition the Managed Print Services (MPS) marketplace demands a clear combination of a full suite of products and services. The benefits for the distribution and the end user client are nearly identical. Improved supply chain, actionable fleet data, asset management, etc. all directed toward customer satisfaction, ease of use, cost recovery and redeployment of dollars toward revenue and or profit.

6. What are the overall MPS customer needs?

We put the MPS customer needs into three categories. The first is control which creates visualization and lower TCO. The second is optimization by device consolidation, print page consolidation, fleet deployment, monitoring and support. The third category is enhancement providing national coverage, business process optimization, and vendor agnostic support.

7. How will this help to enhance dealers and resellers MPS offerings?

The nMPS Service program will enhance a dealer and reseller’s MPS offering over all by fulfilling all of their MPS customer needs in one program. It will offer dealers turn-key national service programs creating instant revenue opportunity and growth.

8. What is MWAi’s Intelligent Service

Intelligent Service module provides automation tools for service dispatch operations and back-office supporting roles to ensure that data flows seamlessly between your assets in the field, IT infrastructure and people. The Intelligent Service modules provides a seamless link between the service activities of your field workforce and other mission critical portions of the enterprise, connecting service management, supply chain operations, dispatchers, account management, credit and meter collections, ensuring the needed data is available where it is needed, when it is needed.

9. What is MWAi’s Intelligent Device Management?

Intelligent Device Management™ (IDM) is an enterprise-class solution for the collection of asset information and delivery to your back-office, IT systems. MWAi offers a variety of data collection clients to capture information from connected, unconnected and locally-connected imaging devices. Data is transmitted from end-user location utilizing innovative cellular, pager, wireless Mesh and network protocols.

10. Do you have to have both MWAi’s IDM and IS Solutions to take advantage of the nMPS program?

The good news is that the MWAi solution suite is a scalable enterprise solution. Which means it is most effective with all modules in place and active. However every application can be applied independently.

MPS European Conference: Press Release, MWAi

MWA Intelligence, Inc. and Image Star Launch Industry First nMPS Supply Chain.

Image Star’s i.s.connect™ eCommerce Web to secure and automate MPS Supplies replenishment fully integrated with MWAi’s new nMPS National Fleet Service and M2M/M2P solutions.

Amsterdam, Netherlands — October 22, 2009 – MWA Intelligence, Inc. (MWAi), a leader in enterprise-class M2M (machine-to-machine) and M2P (machine-to-people) solutions and services, today announced a strategic partnership with Image Star, a leading wholesaler of imaging products, to increase dealer income and end-user satisfaction through integration of MWAi’s Intelligent Device Management™ (IDM) to Image Star’s i.s.connect™, the company’s industry leading eCommerce web portal to provide high quality printer supplies and automated supplies ordering process for dealers and resellers.

Image Star’s line of quality printer supplies will be an integral part of the nMPS, the industry-first national fleet service program that supports dealers and resellers across the U.S. to expand and enhance their MPS offerings to satisfy requirements from end-user organizations on lower TCO and supplies replenishment automation.

“Image Star has won a great reputation in its high quality supplies products, and is about to add their new value for their dealer and reseller customers in this MPS era,” said Michael Stramaglio, CEO and President of MWAi. “End users demand lower cost of ownership in printing, which requires both competitive pricing of quality supplies and the efficient supply management process for dealers to proactively detect toner levels or toner low alerts to automatically replenish supplies.”

This new offering is the result of a strategic partnership between Image Star and MWAi, designed to maximize synergies between a leading wholesaler of imaging product and the world’s leading M2M/M2P solutions provider and MPS service.

Speaking on the partnership, Charlie Antell, Director, Business Development of Image Star said, “We are very excited to play a significant role in this industry first national field nMPS service!” He added, “Having a successful 15 year track record, Image Star can guarantee that the end user will be satisfied with what we have to offer as a company. We pride ourselves on top notch customer service and solutions, paying close attention to each customer’s specific needs”

About MWA Intelligence, Inc.

MWA Intelligence Inc. (MWAi) delivers enterprise-class and leading-edge M2M (machine-to-machine) and M2P (machine-to-people.) MWAi provides an enterprise class solution designed to manage the MFP’s, Printers (locally or networked) collecting, automating meters, consumables, service alerts and Managed Print Service (MPS) tools. MWAi literally connects the people who service and sell the assets with the actual machines and ERP systems delivering greater customer satisfaction. Solutions include: Intelligent Service Management, Intelligent Managed Print Services, IntelliDashboard and Intelligent Device Management. For more information, please visit www.mwaintelligence.com.

About Image Star

Image Star is a leading wholesaler of imaging products offering a wide selection of OEM and compatible printer, fax, copier, and data media supplies. They have been distributing quality products at an exceptional value for over 15 years. For more information, please visit https://www.imagestar.com/isps/index.html.


Contact
Rose Alagna
MWA Intelligence, Inc.
Marketing Manager
Rose.alagna@mwaintel.com
480.538.5905