Managed print Services Tunnel Vision - Are You Focusing On One Thing

Yeah, that's me.  'ballin it up and rockin the Leopard.

"An informational silo is a management system incapable of reciprocal operation with other, related management systems..."

So says the Wiki.

A closer example is your accounts payable department never talking to your accounts receivable department. Resulting in the invoices you receive from a supplier not coinciding with the ones sent to your customers.

Or an accounts payable department that simply pays Xerox 700 times a month, for overages, but never cross-references back to each department - no oversight.

And then there's an industry cliché; Sales makes the promises Service has to keep.

Silos lead to less communication. Then to stress. And then breakdowns.

Inside these silos, knowledge workers and decision-makers concentrate on a specific set of functions designed to support the organization's goals, maintaining their focus.

Necessary and dangerous, just ask Sony. ( a reference to the failure of the Walkman)

A Bridge Too Far...

Memorial Day - Remember...just for a second...or 12...

This video is from Rolling Thunder, 2010.

The annual motorcycle ride into D.C., honoring the Fallen.

This Marine, this Lone Marine stood at attention, for the entire parade.

There were reportedly, 250,000 bikes...the parade lasts for hours. You can see it on his face, in his salute and his tears.

At the end, at the end of the clip, This Marine mouths out, "...OORAH..."

And what the Hell are you doing this weekend? Like me, going to wash down some dogs with a cold Bud.


Find a vet, and say thanks...

No Matter Where you sleep tonight or how Far You Run...She's the One...

Xerox/NewFieldIT - HP/Printillegent...Cloak and Dagger Information

5/2011

DOTC Operatives stationed in Orlando, NYC, Portland, Imperial, California and elsewhere are reporting in.

By carrier pigeon, encrypted satellite transmission and smoke signals, a solid shape is taking form.

Big interest in the HP/Printellegent arena:

Is HP buying a channel?  If so, who is next?

Will the devoted and committed, remaining OPS partners find themselves competing with a bigger, broader, potent HP/Printellegent with a global footprint?

Xerox/NewFieldIT:

What will happen with NewField's current customer list?
How does this effect PagePack? Does it at all?
Will the tool be scaled up? Down?

...interesting...

HP is not buying a channel.

HP will dump assets into the Printellegent model, assimilating, expanding and scaling out as a platform for the channel.

Yes - FOR THE CHANNEL. Of course, we may be redefining "channel".

By mid-June, Printellegent will be no more; "I am Locutus, of Borg"


Xerox will use AssetDB as the 'face' of XPS, and rounds out the tool set.
NewField may lose their inroads to other OEMs as well as some existing customers, but the deal with Xerox out weighs any possible loss.

There will be more assimilation - PrintFleet is being mentioned.


...continuing...


Click to email me.

Ricoh Announces Purchase of White Castle - Strengthen Channel with "Bags of Sliders"

What can only be described as "Unbelievably Mind blowing", Ricoh announced their purchase of 400,000 White Castle locations.

"As part of our $300,000,000.00 investment in MDS program, this acquisition puts us even further ahead by strengthening our ability to deliver services and solutions through our channel partners to SMB customers,” said an unknown Ricoh source.

“We’re reinforcing our commitment to our channel partners by bringing them a level of grease-technology and 2:30 AM experience that is unprecedented in the industry.”

Managed print Services - As The World Turns: First HP/Printelligent today Xerox/Newfield

5/2011

Whose Next?

WOW!

A few of my acquaintances, wait they are more than people I simply know, two close, MPS Pioneers, have now become part of the Machine. In a good way.

Congrats to Robert and his team at NewfieldIt and congrats to Greg, Rob, Lawton and the entire crew at Printelligent.

Well done, well deserved - good luck.

Okay - Now What? This is almost as exciting as when Ricoh bought Ikon.

Questions, questions...

Nature moves in 3's, is there a third shoe to drop?

HP Buys Printelligent - Whadda Think 'bout THAT?

DOTC 5/2011

From an article on CRN -

"Founded in 1988, Printelligent was an early mover in the managed print space, launching its first MPS solution in 1993. Once the deal closes, Printelligent’s work force and technology assets will become part of the LaserJet and Enterprise Solutions unit within HP's Imaging and Printing Group."

This makes it sound like the integration will be at the enterprise level...but then...

"This acquisition puts us even further ahead by strengthening our ability to deliver services and solutions through our channel partners to SMB customers,” said Vyomesh Joshi, executive vice president of HP's Imaging and Printing Group, in a statement.

Joshi makes it look like this is a channel move.

Time will tell, it always does.

I will say this; the OPS channel is chuck full of MPS training and content.

I know the guys at Printelligent (congrats!) - they are smart. They understand Stage 3/4.

If this is a move to replace the channel, look out.

If this is a move to improve the channel, look out.

Very, very interesting.


OverLords assemble - the Big Three descending.

Childhood's End.

Click to email me. 

You Know Who You Are - You're Not Alone.

What in the hell does this have to do with MpS/Copier Sales?

Nothing...Everything...

DOTC, TheDeathOfTheChannel - More From 2011 Global MPS Conference

I am a big fan of those ad-hoc meetings around the watering hole, in the lounge or on the bus to Harley Davidson.

You never know who may end up sitting next to on the bus ride over.

This year some of the offline talk revolved around the OEMs - indeed, we had Xerox, HP, Ricoh, and Canon all on one stage fielding questions.  I don't think this has ever happened before.

One conversation that struck me was about 'control' or better yet, the lack of control the OEMs have relative to just 2 years ago.  Control over the industry, over the channel, over the customer.

I detected a bit of anxiety, bitterness.  Granted, the relationship between dealer and OEM has always been strained, right?  And over the years, we've all heard the common complaints, the same gripes  -

• "manufacturers quotas are unrealistic and they keep changing"
• "they are shifting their warehousing cost to us"
• "why is your service rate so high"
• "how can I compete when your toner pricing is so high?"
• "CBS vs. the Canon dealer"
• "RBS vs. the Ricoh dealer"
• "direct vs. the dealer'
• "Are they redefining an Enterprise Level Account, again?"
• "thank goodness for back-end and MDF..."

But this time it was different.  This time, as I listened, waftng through the angst was something different.  A bad smell.

Difficult to pinpoint. But then it hit me. It was the stench of fear.

You see, these self-proclaimed 'independents', were not simply complaining, they were scared.  For a second, I felt badly as they seemed to prefer ignorance over fear.

In the end, all I felt was pity.

What Does Harley Sell? "...The ability of a 40 year old accountant to drive through a small town, and scare people..."

MWAi/Intel Reception from Misty Hamel on Vimeo.

"And then, right there, he lit the Harley up..."

"See you in Berlin..."

Pictures and everything....

You Think its Just About Printed Documents, Toner Hitting Paper? Wrong..."One Word, kid...Content"

May 2011 -

Get ready for a "new" term: "Content".

And all the eyes at AIIM roll.

Another broad DOTC stroke here - MpS, is losing the "P".

Because the P is diminishing, just ask Xerox, and the C(ontent) is starting to come into focus.

Oh...you didn't know that? You didn't get the memo? What, you're still selling MPS as toner and service on your single and multi-function devices?

Stuck in S1 and 2? And you're happy, may I suggest in a state of bliss?  Stop looking at her and listen.

What are you going to sell when your clients don't need to print?

How do you think they will feel the moment they discover you don't want them to stop printing?

When they wake up and recognize they are simply part of your 'revenue stream'? When their level of consciousness sees the bogus truth of  'mobile printing'. That's right, bogus.

Most importantly, how are you going to fend off somebody like me who comes into your 'secure' account blathering on about MIF reduction, vitalization, Unified Communication, Content, CISCO, Help Desk, and the NOC?

All this under a vision of  MOS: The Optimization of EVERYTHING...no, really everything...

Ferocious, ain't I? Does your head hurt yet? I understand this occurs right before it explodes.

Ok, let's simplify and start with a single word before we take on the Dark Galactic Rift.

One word: Content.