New to #Copier Sales? What’s Going on In Your New Industry?

You’re hearing a great deal about “disruption” in the copier niche — but it’s actually turbulence, not disruption. A cursory look back through our history reveals that manufacturers digesting competitors and dealers coagulating together is the normal state of affairs. Whether Ricoh/Lanier, Ikon, Ricoh/Ikon, Canon/Océ, Global, Xerox/Global, HP/Samsung, Staples/DEX, Flex, Pulse, POA, Gorden Flesch, Marco or dozens more, acquisitions and mergers occur what seems almost daily. The rate has accelerated but the process has been the same. Like galactic space, the expansion and contraction is eternal.

Today, every dealer is looking for a way to deal with a declining industry by offering new services, or through merger or acquisition, and when it comes to attracting outside funding or merger candidates, the window is closing.

And that’s OK; it is the way of things.

Here are some ideas for a newbie to copier sales:

“Ignorance is bliss”

I’m not recommending you shove your head in the sand and ignore the reality that is the copier industry circa 2019 — we are ALL experiencing external pressures on our everyday lives. Focusing on what we can influence, like cold calls and presentations, has always been the best approach. Go about your routines and keep an ear to the ground. Establish a network of contacts inside and outside the industry and always be improving your personal business acumen. If you are working for a family-owned dealership but are not in the family, keep your options open.

“Business as usual”

Staff reductions and reduced real-estate footprints are frequent. Smaller dealers are being gobbled up by bigger organizations every day. Still, the standard press release after a merger or acquisition relates something along the lines of, “We look forward to offering our clients exceptional service during this transition,” which is a true statement. But looking back in time, it’s easy to find examples of mergers and acquisitions initially removing redundant functions, then ultimately reducing costs through staff write-downs; it is a consistent formula.

Concentrate on your 30-day cycle — that’s the best thing to do. Keep the sales coming in, and maintain your personal standing. But don’t stop there. Build out your LinkedIn presence and be more than just a lurker.

Contribute on social media without being a sycophant, and crystalize your personal brand, not your current employer.

“Will I have a job 12 months from now?”

In copier sales there is a magical milestone: to see if you can make it through the first 12 months of your copier sales career. So make it through. Sell stuff while learning your business processes and client digital transformation experiences. Work with your...

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New to Copier Sales: Evolving Into an Advisor

One of the milestones of moving from a newbie to a seasoned veteran is your ability to present yourself as a colleague to your prospects. One catchphrase I’m sure you’re hearing is “consultative selling.” The phrase is a bit disingenuous as it refers to giving prospects advice on how to best utilize your offering when solving business problems.

Indeed, consultants (i.e. advisors) receive compensation for knowledge shared, not the number of devices placed. The word “consultant” infers an air of neutrality without bias. You are advising. A sales manager, on the other hand, is extremely biased — there’s no neutrality in sales.

The best way to gain your prospect’s trust is to offer advice without expectations. For instance, when a prospect has an issue with their fleet of trucks, selling them a 50 ppm device isn’t going to help them get the oil changed.

On the other hand, because you’ve been asking all your other clients and prospects about their businesses, and you know one of your contacts repairs trucks for a living — and is good at it— you can simply forward their contact information to the prospect in need. Do things like this without expecting a payback, and you’ll be on your way to being seen as a trusted advisor in no time.

The concept is simple, but there are many characteristics to consider when becoming an advisor. Here are three of the most important:

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Seven Reasons to Go to #ITEX2019 & The One Reason I'm Not.

ITEX -2019

Every show or conference is a logistics nightmare - from booth set-up and break-down to hotel rooms, flights and presentation equipment, wether you're speaking, attending or managing the show - the undertaking is huge.

Cudo's out to the conference management team; I'm sure the show will be everything expected, and more.

Here are my Seven Reasons to attend ITEX 2019:

1. Ray Stasieczko - pitching his transformation group
2. Greg VanDeWalker - from MPS to MS, this guy knows how to finance in both niches
3. David Ramos - opinionated, seasoned industry sage, David has the data
4. Patricia Ames - from the very beginning, Patricia has been there, seen that, wrote the article
5. Randy Dazo - another data-miner, and industry pundit
6. Kevin DeYoung - real-world, MPS first adapter, Kevin burns the ships on the beach
7. Jerry Newberry - cost data from the beginning of time, presented for easy consumption

Seven speakers I am familiar, have heard speak and regard highly. If you're going, make sure to catch their sessions.

The other day, I was speaking with a few colleagues when one asked, "Greg, are you going to ITEX this year?"

Me, "No."

Them, "Why"

Me, "I've already been to ITEX..."

#SalesDifferentiation: What Makes You, You?

Another theme in the recent "sales revolution" is "differentiation".

I remember back in the olden days of sales, whenever a trainer would ask a new sales rep, "What makes your company different from your competitors?" undoubtably, the newbie would spit out, "My company has me as your sales person.  The biggest difference between my company and my competitors is Me!"

Back then, this response was a major Fail.

Irony -

Today, building your personal brand is more important than building your employer's brand.  Today, when you become an "expert in your field" YOU add value to your employer.

So, if every other sales rep become more authentic, more serving, and less speeds and feeds oriented, one day, everyone will still be saying the same thing in the same manner.

For the ultimate diversification, I go back to acquiring Business Acumen.  Acumen cannot be commoditized - your specific history, the path you've traveled while acquiring knowledge is yours and yours alone.

Do this:

1. Learn from all your prospects
2. Read general business books
3. Study impact of technology on your dealership

If you haven't started acquiring knowledge, get to it,  today.

#ManagedPrintServices Leads the Way Edge Computing

I've been a party to a few discussions regarding the consolidation currently underway in our little niche and the mention of Managed Print Services surprised me. Specifically, how MPS is so attractive when it comes to outside money and the future.

HP mentioned MPS as a foundational pillar in their future - as a matter of fact - HP is looking to transition transactional supplies into contractual relationships; Managed Print Services.(Who woulda thunk?)

Staples undoubtedly understands the value of acquiring an entity transformed from transactional to contractual.

Makes sense, doesn't it?

#SolutionSelling is Dead

“Business acumen” (BA) selling is what your prospects want today.

You’ve heard them all:

“Tell a story.”
“Use LinkedIn.”
“Sell the sizzle.”
“Sell our solutions.”
“Cold calling works.”
“It’s a numbers game.”
“Put that coffee down.”
“Email follow-up works.”
“Sell on social networks.”
“Research your prospects.”
“Reach the decision maker.”
“Present like a professional.”
“Increase your efforts by 10.”
“Become the trusted advisor.”
“Develop your personal brand.”
“Learn how to demo your devices.”
“Enhance the customer experience.”
“Probe for weaknesses, confirm, trial close, handle objections and present our solution.”

It’s all standard sales jargon — beware the cliché.

As a new copier rep, you’ll be forced to endure hours of being taught every selling technique ever created. You may find them new, but these schemes are timeless; repeated through the eons. And that is the problem. These standards are not nostalgic or even proven — they are old-fashioned. Prospects today learn product details without attending manufacturer-sponsored classes. The basic elements of a sale remain the same: We exchange value for the value given. This will never change. What has transformed is the volume of relevant information available to your prospects.

Sure, to be successful you’ve got to understand your product. But viewing your clients’ businesses holistically and effectively communicating your real-world understanding of them is the way forward. The future is business acumen selling.

This is a high-end concept, and it becomes more relevant every day. As prospects gain knowledge, the typical salesperson degrades in value.

So don’t be typical.

Knowing good business practices, basic operational procedures and... read the rest here.