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Saturday, June 30, 2012

Webinar - MPS Confidential: How to Buy Managed Print Services

Webinar: MPS Confidential Series


If you are a business with 50 users or more, you should be looking at utilizing Managed Print Services.

The hard cost savings can be significant - some of my clients experienced between 20% and 45% cost reduction in the first 30 days.

Yet, sometimes, initiating an MpS program DID NOT MAKE SENSE, so we didn't move forward.

How should you evaluate a Managed Print Services provider?
What, exactly is Managed Print Services?
What are some sound expectations?
What should YOU do to get the most out of an MpS engagement?
Is the Cheapest the Best?

I've reviewed every single MpS program on the planet - well maybe not every single program.

I've sold copiers, printers, technology, networks, accounting systems and I created a successful MpS practice built on a client-centric focus.

Managed Print Services looks easy from the outside, but there are areas for improvement that are often overlooked.

Join me for a frank, open discussion outlining ideas and suggestions to help you get the most out of managed print services.

This is not a 'how-to negotiate for the cheapest price' session.

We won't endorse one program over another, although if asked, I do have opinions.

The session is intended for decision-makers, folks who will "sign on the line which is dotted" to engage in a Managed Print Services agreement.

This is NOT intended for MpS providers, copier dealers, printer manufacturers, office supplies, toner companies, or anybody providing these services.

This is for end users - financial, healthcare, manufacturing, business services, construction, hospitality, food service, etc. -

It's less than 200 bucks - money well spent.

Join Us.

Click here to register:

Eventbrite - MPS Confidential: How to Buy Managed Print Services

Good information here.

Friday, June 29, 2012

Webinar - Technology United, Bigger Than SkyNet

Who is Technology United ?

The core group comes out of the imaging sector, but each and every member has eyes on the horizon and collaboration as a mission.

There is more to imaging than marks on paper.

The MpS Ecosystem continues to grow, expanding beyond toner on paper, up to the clouds and back down to screens.

How can we in the niche, utilize this powerful new group to maximize our customers' experience, become a valued partner, and sustain this new business model?

Tune it to learn more about Technology United.

More than a group of buddies leveraging their marketing position, TU is a collection of forward thinking, early adopters who believe improving the industry, improves us all.

A rising tide lifts all vessels.

We will simplify the complex and illustrate the significance of this first of its kind association.

August 7, 2012 - 2:00PM EST

Sixty minutes, open discussion, with 15 mins for Q/A - a maximum of 25 attendees.

Click here to register.

Eventbrite - Technology United: Bigger than "SkyNet"

Wednesday, June 27, 2012

Webinar - Starting a Managed Print Services Practice, What Not To Do.

A $169.00 webinar illustrating some of the many challenges involved with starting a Managed Print Services Practice.

This session is intended for those considering or just starting an MpS practice; traditional copier dealer, supplies provider or IT VAR.

Basic stuff, but I wish somebody would had one of these 3 years ago - it would have saved me a ton of money and headache.

It's only an hour and there are so many reasons 50% of those who try MpS, fail at MpS.

Are you going to be one of the 50%?

Join me for an hour long talk and 15 minute Q/A.

We'll cover issues like:

MpS Partnerships

Click here to register. But hurry, spots are limited.

Eventbrite - Starting a Managed Print Services Practice: What Not To Do.

Click to email me.

Three Aspects of the New MpS

Hype, fact or a little of both – it doesn’t matter; Big Data is here and it’s growing.

Beyond describing Big Data as everything that has ever been digitized, printed, viewed, tweeted, posted, scanned and/or blogged, how can we maximize our position within the realm.

To begin with, let’s define BD by saying it’s a “great big hard drive in the sky,” like a cloud – go figure. If you’re interested in more, I wrote about it a million years ago...

More Here.

Tuesday, June 26, 2012

MWAi/Technology United: "Force Multiplier"

Technology United is a group of cutting edge, early adopter companies.

This is not old skool; NOT the same old, MLM, Jaycee-type, loosely run, networking and poker club.(not that there is anything wrong with the Jaycees, old your emails) Technology United members are all best of breed in their industries and standouts in the technology realm.

I like Mike.  I like the idea of TU and I like the players.

Please read Mike Stramaglio's introduction, review and update:

TheDeathOfWebOS Took Less than a 3 year Lease.

I sold the "Hawk": HP/Konica Minolta and Ikon's nexus of the absurd. HP's first toe-dip into the copier industry.

I sold Edgeline.  HP's second and "this time, we'll get it right" attempt to play in the copier industry.

I own a TouchPad.  I wanted to own one.  I was an HP head, as much as could be, without being employed by Mother Blue.

So when the TouchPad was rumored, I maneuvered into a position to get one.

When the rumors came down the channel that HP was going to market their E*Print along with the new tablet, as an MpS Practice manager, under the HP OPS banner, I was doubly excited.

I was not alone.

Across the country, honorable, trusting, HP believers, and employees,  fanned out to the channel exalting the next big thing in print; mobile print through HP tablets and phones.  WebOS was to be installed on every printer, MFP, laptop, phone, and tablet.


We were encouraged to invest and build mobility practices. Indeed, HP VARs all over, hired, shifted, and built business plans around the "Blues Clues' handy-dandy notebook" and print.

At the time, we saw Apple as pulling tablet use up for everyone - like the rising tide lifts all ships.

Of course, it ended up not being the tide, but a tidal wave, dashing the hopes and dreams of mobility practice managers everywhere into the rocks of BYOD.

Looking back like this feels as though I'm 'piling on' as Meg tries to right the lumbering behemoth - jettisoning tens of thousands and returning to HP's hardware roots.

HP will survive.  It's too big to fail.

What is to be learned from this Shakespearean tragedy?  What can we as individuals take from the meteoric arc?

1.  Everything dies, baby that's a fact...
2.  What is strong today, can be gone tomorrow
3.  Logic sometimes, doesn't prevail
4.  The obvious isn't
5.  When you forget who you are, you're just aching for a smack-down

Currently, HP, Canon, and Samsung have announced, each in their own way, that they are now, always have been, and always will be, hardware manufacturers.  Defining who you are and promoting yourself as true, is the only way to survive these days - we can debate over the sustainability of a pure hardware play, my money is on Samsung.


The truth is finally revealed.  No more talk of 'solution-based selling', or 'on-ramps to EDM', or such nonsense.  For these guys, the value is, 'best product', 'reliable performance', "affordable price', 'simple to use', printers and copiers.

For them, MpS will always hold a capital "P" and a small 'm'.  Oh, they will protest, flaunting symbolic MpS programs, designed by marketing departments and tasked with landing more equipment.


So it is with great nostalgia that I combed through this article from The Verge, regaling the rise and fall of Pre, WebOS, and TouchPad.

Oh, how the mighty have fallen - $1.6 billion write-off? - ain't nothing but a thang, just ignore that.

Saturday, June 23, 2012

BladeRunner in Water Color

This is a great video. 3200 water color paintings of the first 12 minutes of BladeRunner.


Tuesday, June 19, 2012

Going Mobile and Big Data

From imaging to content to the cloud to Big Data to Business Intelligence to Mobile Business Intelligence.

We're moving from marks on paper to the clouds, all the data is moving off the paper files.

But the data is just data, unusable.

In the old days, we would 'crunch' the numbers either manually or on a spreadsheet.

Today, there is an app for that and instead of the numbers getting crunched on paper, it's being presented on a screen.

Typewriters and impact printers - gone. Carbon paper, white-out - gone.

Add to that list, cubicles, office furniture and water coolers, uniform rental programs, IT departments, factory floors, inventory shelving, hi-lo's, truck docks, and pallets.

Then take away the roads, parking lots, air conditioning units and the tons of paper.

And all those useless meetings. Gone like a freight train. Gone.

How so?

The answer is in the palm of your eleven year old's hand...right here.

Monday, June 18, 2012

Webinar:The Internet of Things

July 2, 2:00PM - Free Webinar.

Curious about how all this new technology can help your practice or dealership?

Wondering what all the hub-bub is about Big Data, BYOD, and Business Intelligence?

Are you seeing your volume decreasing?  How about your MIF?  Some studies are calling for 40% of the channel to disappear by 2014.

What should you do? What can you do?

There are no silver bullets, but tune in and learn about a few options.

Eventbrite - The Internet of Things: New Technology in Imaging

Greg Walters will be presenting on the new technologies, how to survive and thrive during this secular shift.

Friday, June 8, 2012

Xerox and Greg on One Stage: Go Ahead, Pull my Finger...

Date: Tuesday, June 12, 2012
Time: 11:00 am PT/2 PM ET
Duration: 60 minutes


From the invite:

"The managed print services industry grew more than 15 percent last year and will continue at this clip at least through 2012.

If you're a print VAR, an IT VAR, or an MSP you can still profit from this hot market—but the opportunity won't last forever. Join this interactive discussion with Greg Walters, a consultant with years of experience running a managed-print business, and Tom Gall, Value Channel Marketing Director at Xerox Corp., as they explore what works—and what doesn't—when it comes to jump-starting managed print profits today."
- Xerox Channel Cast 

The above is the official line - and it is all true.  My hope is that you get at lease ONE good nugget out of the discourse.

It's set up like this:

Moderator introduces us.

I get 5-7 minutes of pure MpS bliss, yaking on about City on the Edge of Forever, the MpS ecosystem and Tri-Dimensional chess.

Then Tom Gall of Xerox contributes and recovers from my tomfoolery, saving Xerox's good name.

We will be talking about why NOW IS THE TIME to get into MpS - but there is work, it ain't easy but it can be done.  It will be done.

Join us.

Greg Walters, Senior Correspondent, The Business Transformation Center

I'm not kidding, it says so, right here.

Click to email me. 

DOTC in Vegas

We will be in Vegas, at the Wynn, Monday June 11 and 12th.

I will not be attending the Ricoh show(huh?) - but will be in the Casino, around the pool or at a bar,

that is if the Wynn has a bar, not sure on that one...

If you're in town, and want to talk about how to pick a Managed Print Services program, technology in our world, the social ramifications of  Space 1999, or the Four Screens of Life - drop me a note.

I may even have a nifty, cool, MPSA hat for you...

Click to email me. 

Thursday, June 7, 2012

Sexual Harassment & Holding Power over Women in the Copier Industry

June, 2012.

Why do I blog?  To read what I write.

My intent from the beginning was to record observations of the world and refer back over time for my own amusement and pleasure.

Since March of 2008, I have been here bloviating about innocuous and mundane subjects like melting wax, copier crime, and selling MpS.

In or around, I really do not remember, in 2009, I started sprinkling(quite literally) pictures of scantily clad, young woman into my posts. I am not ashamed of any one of the pictures I posted, MY intent was clear.  

I am not a sexist.

The reasons for the images were:

- Spice up the site - why does this industry need to project such a boring image?
- Get the blood rolling - passion is human

And the most important reason:

- I liked the pictures.  Period.  

My intent was to stir it up a bit, not to hurt anyone.  I do not regard women as 'things'.  I do not support the abuse of women and I do not consider women second-class citizens.  

I do not condone the use of power over women.  Men in power, using that power to seduce women is disgusting - a whimp'd out a way to live.  Bond never bedded Money Penny.

Let me say that again, this way:  What President Clinton did to or with Monica was an abuse of power and sexual harassment.  He was her boss.  He used his 'charm' and implicit power over his employee to receive personal gratification from that employee.

This type of activity is rampant in our little industry.  AND YOU KNOW I'M RIGHT. 

Before you go all "Morality-Marge" on me, I am NOT talking about two sales reps hooking up in Cancun, during club.  Nor am I illustrating any judgment on two co-workers hooking up; it happens.

This isn't about that.

I did not remove images because too many women complained.  I did not edit the past to 'clean up' my image or to be considered legitimate - F that.  No really, the Leopard stays.

This is about men in the Copier, Imaging, and MPS industry, OUR INDUSTRY,  leveraging authority over women as a means to have sex.  This is about how those low-life, knuckle-dragging, cro-magnon, MEN forced me to remove pictures off my little blog. 

And loosely associated, but not that far behind, is the influence and pure unprofessional attitude that somehow a female salesperson is expected to tolerate unwanted pawing from a male prospect or client.  Guys who act this way are cock-suckers.

Don't you dare fool yourself into believing this is about two consenting adults or the incredibly naive view that "she knows what she's was doing"?

So here it is, from me to you, in DOTC Style - I am calling BULLSHIT.  

Those responsible for the obliteration of each DOTC image are the MEN in our niche who have in the past and are right, this very second, leveraging their power as Area Vice President, Owner, or Manager, over a female subordinate.
Strap in - Get Pissed.

And up until a few weeks ago, I had not considered the DOTC pictures one way or another.  As a matter of fact, I lost all connection to any of the images in late 2011 - I was completely neutral which is why removal was so easy.

I will say this, it took a long time to go through all posts so I am sure I missed a few - oh well.

While the pics were there, I received many comments; both good and questionable - but never had anyone ever blatantly come at me.

So the pictures stayed.

Forward to May of 2012.  At the Transform Conference, I was witness to two separate instances of standard, image industry, male to female repulsiveness - had my buddies been in the same room, noses would have gotten popped; two male industry participants, slipping arms around my girl.  I was right there.

Those events tumbled into my consciousness stirring up all sorts of remembered images and stories.
  • Anecdotes about owners hiring and bedding college co-eds
  • Vice Presidents, inviting admins to the islands - firing those who rebuff
  • Sales managers who expect more than funnel reports, late Friday evenings
  • Prospects submitting unwanted sexting
  • Male worker bullied the female dispatcher for explaining how to settle a customer situation
Sadly, there is more; there is always more.  

I started to recall the victim's co-workers looking the other way.  Exec's "high-fiving" at the strip club and the HR department took the report but did nothing.

The longer I thought about it, the sicker I became.  This was nuts.  The copier industry - our industry - is both a great place to make a living and a haunt for the biggest scumbags on the planet.

I ain't kidding.

So, what to do...what to do...I've taken the pictures down - some may consider this a 'small win'.

I'm not one to be satiated with 'small wins' - this is what I want to do: Are you under the leverage of a boss who is molesting you at work?  

Are you afraid?

Have you gone 'through the channels' with no results?

I say splatter his name all over the DOTC realm attached to the moniker of his company or employer - maybe throw in some choice photos.

Slander? Naw, no names and all fiction... okay, that isn't such a good idea.

But if you do fall into one of the above situations - go here for some ideas.

If you are under this type of shitty cloud, know you aren't the first, you are not alone.  Reach out but also within.  Cut through the haze and envision 12 months from now...are you two going to be together?  Really?

Of course, my advice is to quit. Not next week, not in 30 days, now.  I know you shouldn't have to be the one to acquiesce - and I shouldn't be the one to edit my images.

But the world is what it is, we are what we do. Everyone.


If you haven't crossed the Rubicon, and are under some slime-dog's pressure - stay the course, keep saying "No" and tell somebody.

I can't stand in your heels - I've never had to ask, "..does this tie make me look too sexxxy?", I've never worried my co-workers might think I 'slept my way into the better territory...', my empathy can only go as far as these words.

And this small effort on my part will likely fade into yesterday - but I want to do more.  A word to the men out there - the real men.

Stop egging these ass-wipes on.  Stop high-fiving in the restroom.  I know there are guys who step up and object to this already, my days of passivity are over.

I swear, if I ever get real data, real names, and corroborated evidence on a real situation - DOTC will torch the Twitter stream up, burn Google Circles, Stumble, Plurk, Plaxo, and whatever else is out there at the time - Hell, I may even re-light MySpace.

I'll crowd-source every group I can to the point of getting banned from LinkedIn and fill all the imaging BBS on the planet - with his name, email, company, public record - all of it.

No, I am not neutral on this...go ahead, make me Bad...

UPDATE, 2017

I recently read an article regarding an unusual sexual harassment case against Ricoh.  Interesting note, back in 2012, I was approached by a Ricoh executive who tearfully expressed distress over my blog pictures.  The content was fine and needed, but the pictures reminded this person of past struggles with harassment.

I was moved to delete the images that night.

Tuesday, June 5, 2012

The Hits Keep Coming: HP downgraded and 52-Week Low...

As long as someone else says it, I should be okay...maybe these good folks are picking on HP, because HP is the biggest and best in the business.

I threw up a my mouth, just now.

Business Week:

"Peter Misek of Jefferies & Co. said that tablets are likely to hurt HP's personal computer segment.

"While consensus thinks Windows 8 will boost personal computers, we think it will accelerate tablet cannibalization as the operating system focuses on touch," he wrote in a client note.

Misek also believes that smartphones are now used by enough consumers -- and tablets to a lesser degree -- that it is lowering printing demand.

The analyst lowered HP to "Hold" from "Buy" and reduced his price target to $23 from $30.

HP shares closed at $22.68 per share on Thursday. They fell to a 52-week low of $20.57 on May 23 and traded as high as $37.70 late last July.

An email seeking comment from HP was sent before business hours but was not immediately returned."

From a usually more upbeat news site, cheerfully named, Bright Side News, the first passage is the high-point of the article:

"While we at Bright Side of News always try to look at the bright side of things and have an optimistic view of the industry, there are times when we simply cannot help ourselves and must say something.

Case and point is Hewlett Packard [NYSE:HPQ] and their current announcement of their reduced earnings of 31%..."

The analysis compares HP's terrible employee/revenue ratio with other companies in the niche sumamrizing with:

"When you have that many employees, your workforce begins to become a liability rather than an asset and you begin to drain yourself purely as a result of maintaining such a large bureaucracy. If HP wants to really become nimble, they need to spin off divisions of the company or give some of them less importance in the future of the company's success."

Mother Blue is going through some significantly bad times - more than most.

Who else could one week announce the reduction of 28,000 employees and talk about being around 40 years from now the next?

IPG merging with PSG is like two fortune 500 companies merging - and we all know how well merges of that scale go, right?

Well, the next time you see an HP'r, wish her the best.
I know I will.

Contact Me

Greg Walters, Incorporated