Friday, June 24, 2022

The Echo Chamber that is LinkedIn

I have a question for the #copier industry here on LinkedIn: 

Who is your customer and why are you posting company profile pieces here?

  • First, you are contributing to the echo chamber.
  • Second, we don't care.
  • Third, does this shotgun approach really work? How do you know viewers convert to sales? You don't.

I can count on one hand the number of copier reps who are using LI effectively - meaning creating, supporting, growing relationships, and "bringing deals home" from LI. (Instead of cold calling over the phone)

But -

I know TEAMS of #Selling Professionals utilizing this platform for a majority of deals. They've reduced the number of hang-ups and misdials and HOURS ON THE PHONE for no reason.

Just look at your ratios: Dials/Conversations/Appointments/Close. If you're doing well, you could be doing better.

If you say your clients aren't on #LinkedIn, maybe you are trying to sell the wrong thing - like #buggy whips and #typewriters - and it's time to get out.

Not so long ago, I stated, "there is no such thing as a social media expert..." that was then, this is now. 

Today, who is that expert? Look in the mirror.

“Why Tigerpaw One is the Leading Influencer, Infrastructure” Greg Walters, the DOTC Office Technology Partnership Ecosystem



The Infrastructure Influence includes ECi, Forza, and Tigerpaw One.

The grading system is simple: What Influencer would I recommend to a client building or changing an existing program. The client could be a provider or the ultimate consumer. 

I’ve evaluated hundreds of components and teams over the decades assembling tech solutions that help reduce costs, increase sales, or cut inefficiencies. Through this lens of experience, I test each Influencer over approximately 20 data points.

There are no losers. being an Influencer in the DOTPE is an accomplishment.

For Tigerpaw One:

Tuesday, June 21, 2022

Stop saying you're going to save customers 30% in print costs.

It's been said for over a decade. It is STILL posted on websites and printed on data sheets from dealers and OEMs - some OEMs state “40% savings.”

I remember when the claim first made the scene - not sure who brought it out, maybe Photizo back in 2009. The data pool then was fluid and more reflective than predictive. Regardless, the statistic stuck. 

My argument against spouting any savings is based on real-world experiences:

  1. Why set the stage with a reduction in revenue?
  2. Why set any expectations at all?
  3. How in the world would anyone know how to save anybody money without getting to know the account beforehand? Without an assessment?

I'm not denying the savings but uttering this degrades your approach and salespeople in general. They're smarter now. They can spot a pitch a mile away and they don't like being sold.

Monday, June 20, 2022

Walt's Weekly Words: Week 8, June 3 The #Xerox Email Heard Around the World



Walt's Spin

Personal note.

This is the 8th iteration of WWW and thanks to an interesting two months, this little experiment is catching on. It's simple really, what interests me might interest you and the interwebs are flooded with so much content sifting through to relevant and engaging content is daunting.

I'll continue to filter and comment for a few more weeks and see what the future reveals. In the meantime, if you like the content, comment, and forward along. If you're not a subscriber, go ahead and sign up.

I'm not sure where this will end up, but I'm having a good time so far.

Cheers!

Greg

###

This week, Elon gives us the middle digit. The #WFA movement continues, evolving into a status-quo. Both sides are presenting their arguments but fewer office workers is a reality.

Saturday, June 18, 2022

#Xerox Steps Into It Big Time - The Letter Read Around the World



It hasn't happened often especially starting on a Friday and going through a weekend - and a holiday weekend. I posted an image on LinkedIn Friday afternoon with these simple words, "...going to leave this right here...".

By early evening, the post had acquired over a thousand views. By the end of the holiday weekend, over six thousand folks had perused the leaked letter from Xerox.

As of today, the simple post has been shared 13 times, generated 23 comments, and 134 reactions, and been viewed over 21,000 times; up from last night's 18,293. 

Furthermore, our team of crack statisticians has digested numbers provided by LinkedIn to come up with these dynamic analytics:

  1. Roughly 21% of the viewers are from Xerox with 47% coming from a combined collection of Xerox competitors.

  2. 69% of readers are either salespeople or at the executive director level

A big slice of onlookers checked in from the eastern United States; from New York City to Atlanta - there was a healthy contingent from the Greater Sydney area - I love it down under.

The sad part is, you know this conversation has been had in boardrooms all over the globe in every industry. Xerox was just unlucky the word escaped into the 'Verse.

...They can never stop the signal.

Friday, June 17, 2022

Prospecting on LinkedIn: Does it Pay?


When I first joined LinkedIn, back in the stone age circa 2008, I appreciated the nascent application at the same level as My Space, America Online and Twitter. Back then, LinkedIn was an environment for recruiters and the unemployed. Salespeople rarely engaged with prospects or customers online.  I joined because it seemed interesting.

Today, things are very different.  Indeed, since COVID-19 and Microsoft’s purchase, the still strong recruitment application has become a singular business-to-business platform.

According to some LinkedIn business statistics:
  • There are 57M+ companies listed on LinkedIn.
  • 73% of buyers are more likely to consider a brand if the salesperson reaches out via LinkedIn.
  • There are more than 10,000 B2B software product pages on LinkedIn.
  • There was an increase of 110% in confirmed hires year-over-year in...
Read the rest, here.

Tuesday, June 14, 2022

The Constitution of the United States of America & #StarTrek


Some say the current version of Star Trek is edgy and inclusive and diverse. 

Some say Discovery is revolutionary and Strange New Worlds is fresh - truly examples of the "history didn't start until after I was born" generations. 

Alas, The Original Star Trek, TOS as it is referred to from 'Trekkers' not "Trekkies" is still the purest version in the canon.

Monday, June 13, 2022

Walt's Weekly Words: Week 7 - Growing Skin on Robots, FABs are the Key, Gasoline Prices, The Job Exodus Continues, GenX Has Demands, & West and Greg Talk Web Stuff



Walt's Spin


This week we explore the high price of gasoline, what GenX and millennials want in a job, robot skin, coffee in the USSR, salary raises, chips, and more.

Gas prices are the highest they've ever been, I don't need to tell you that. There is no end in sight. This looks a great deal like the 70s, so history does repeat itself. The 70s brought us the go-go 80s and a massive recovery extending for decades.

The effects are and will continue to be humongous. Every industry moves items by truck and almost every service company keeps technicians on the road.

The supply chain challenges in the chip manufacturing industry continue to forbode. Like oil, chips are fluid and integral to a free-flowing economy. Unlike oil, chips can be manufactured just about anywhere. The current environment has many in the industry considering FAB location more strategically. (FABs are the chip plants and some of the largest are located outside the US, Singapore)

Price Waterhouse reports the great exodus will continue through 2023. A recent study shows increased dissatisfaction with current job status and the grass actually being greener on the other side(at home) as supreme motivators for resigning.

Some 46% of Gen Zers and 45% of millennials reported feeling burned out due to their work environment.

Read the rest, here

Wednesday, June 8, 2022

Tigerpaw Software: Leading Influencer, Infrastructure


The First of many: Tigerpaw Software

The DOTPE is designed to help resellers find and establish partnership relationships with proven, innovative, dealer-centric, organizations aligned to deliver the best customer experience possible.

Prospective customers will make more informed decisions when choosing a reseller.

Dealers will have a clear understanding of the most customer-centric, dealer-friendly ecosystem resources to align when building or enhancing go-to-market programs.



Monday, June 6, 2022

Walt's Weekly Words: Week 6, #TwitterBots, #TigerPaw, #MPS Ecosystem, #Bill Gates & #JohnnyCash


Walt's Spin

This week, congress talks about UFO's, retail giants take a major financial hit - no surprise there - Elon fact checks TwitterBots, more recognizing printers as an IT asset, digital connection is personal, there is a new office technology Partnership Ecosystem model, employers start coffee houses in the suburbs to serve employees and of all things, we have a shortage of sand.

It's going to get worse.

The supply chain troubles will devolve on all fronts and in every industry. The fear of Covid19 shutdowns, labor shortages, War, and an overdependence on global suppliers will stymie any recovery for the next 24 to 36 months.
Gas, diesel - Washington D.C. filling stations are updating pumps to handle three digits(ten dollars per gallon).

Read the rest here

Friday, June 3, 2022

The DOTC Office Technology Partnership Ecosystem


Put simply, the Ecosystem is a collection of Influencers with a set of Influences on our industry.

In it, we identify the key players in each of the 12 Influences and evaluate them through 20 data points.
 

Within each Influence, there is at least one Influencer.  We’ve selected your firm as an Influencer and will compare you with other Influencers in your Influence.

Great, what does it mean?  

This is not an echo chamber. The goal is to identify and acknowledge Influencers aligned to provide a superb customer experience to the Ultimate Consumer; businesses in all niches making the digital transformation journey. 

Monday, May 30, 2022

Week 5, May 13- #WFH, #AI, #MPS


This week, we've reached the saturation point when it comes to "work from home is here to stay" content. As more folks are getting back to an office of some sort, the meeting room is being redefined, and businesses that evolve with an adaptive workforce own the future.

Read the rest, here.


Thursday, May 26, 2022

Greg Walters, Inc. Releases the DOTC Office Technology Partnership Ecosystem.

12 Influences and Influencers Outlined and Measured in the DOTC Office Technology Partnership Ecosystem Model
 
 
Oconomowoc, Wi. – Greg Walters, Inc. announces the release of the DOTC Office Technology Partnership Ecosystem 
(DOTPE) blueprint. The DOTPE identifies 12 Influences that shape the customer experience. Examples of Influences include OEMs, Training firms, Infrastructure, Software Applications, Finance, Toner Suppliers, etc. Within each influence, one or multiple Influencers vie for relevancy and participation in the sales journey. 

This change in perspective is mandated by the current business environment, in which t
he customer journey is no longer transactional, but never-ending. A strong team of niche providers working toward a common goal, with clear and transparent roles, will collaborate and provide a collective and increased value to customers.

“For over a decade, we’ve defined the network of vendors and resellers as the 'Office Technology Landscape.' This view needs an update," said Walters. "In today’s dynamic and turbulent business environment, it is beneficial to establish relationships beyond vendor and reseller.  Companies that utilize partnership ecosystems drive innovation, maximize efficiencies, and bring greater value to their clients."
 
The group is currently interviewing and evaluating Influencers against 20 data points. The model will highlight and rank relevant firms within each Influence, measuring everything from financial viability to their social footprint.
 
Through the model, resellers will see how existing relationships stack up and make educated decisions when building or revamping partnerships. The ultimate consumer will compare their existing or future providers against established standards and KPIs.
 
Technology resellers, and managed IT firms will benefit from the DOTPE by knowing who to review when forming their specific ecosystem.  Prospective clients will gain insight into the quality and effectiveness of their provider when compared to other industry resellers.
 
The DOTC Office Technology Partnership Ecosystem model is available now at thedeathofthecopier.com and the evaluation results will be presented throughout the summer.
 
For more information or to be considered as an Influencer contact Greg@grwalters.com. 

 

Three Ways to Cut Through the Clutter with Content Marketing


Great article over at The Imaging Channel:

I have not always been a digital marketing native. I started in marketing and advertising in the early 2000s and eventually became in charge of creating print advertisements, printable brochures and flyers as well as printed newsletters. But I did have one big advantage over my print-friendly colleagues – for the purpose of maintaining her privacy, I will call her Elyse.

Elyse was our company’s webmaster, and my good friend. We shared a passion for content creation and marketing and would sometimes sit for hours, not only brainstorming effective print content, but also web content. It is from Elyse that I first heard about Google Analytics and metadata as well as the importance of SEO.

Through those talks, and later through its implementation, I quickly came to realize that digital media had a distinct advantage over print. If there was a need for a change to the content, you didn’t have to make a frantic run to the print shop, it was easy enough to make the change on the fly and simply re-upload it. Digital media had another excellent advantage – big data. Using big data allowed...

Read the rest, here.

Tuesday, May 24, 2022

Flat Rate and Hiring: Do Managed print Services Specialists still exist?


Lot's to discuss - Good talent is difficult to attract, titles mean things, MpS is still alive, myself, West, and Ken will talk to these and much more - in less than 32.5 minutes. 

The Bigger the Better? Maybe Not. The Imaging Channel.

The copier industry not under the OEM thumb.


This is a GREAT illustration of the stark dichotomy of our industry - OEM v Dealer. 

You know this, and live this - for decades, the OEMs drove the industry(which is natural) and in doing so, ignored until the very last every issue that diminished the sale of hardware. 

Influence has been shifting for a decade as customers find better ways to move data within and outside of their organization without a big copier in the hallway. The Fear of Covid kicked the transformation into hyper-drive, leaving the OEMs in the rearview mirror. 

Monday, May 23, 2022

Walt's Weekly Words, Week 4


This week, there is more content around employment, and the insistence of returning to the office by management, ownership, and the C-Suite. The transition back to the cube is experiencing resistance as the negatives of supporting two offices begin to take hold.

#Apple employees petition for more flexibility, as businesses get back to 'business', occupancy rates across the country continue a slow regression.

#Austin, Texas is reported to be on the office space recovery. This is a mirage. The increase is tied to the return of government workers.

Buyers Want More Than ECom & Retail - GAP Intelligence



Good article on The Imaging Channel.

It has always been my opinion that ECom is NOT a panacea nor is it a threat.

ECom is a stepping stone; one of many Influences within the New MpS Partnership Ecosystem.

"When considering the inventory challenges that dealers and MPS providers are currently facing, it’s important to understand that they’re not unique to the channel and these customers would be challenged to find available printer inventory to purchase online or in-store as well..." 

-Valerie Alde-Hayman, gap intelligence 

Friday, May 20, 2022

The DOTC Partnership Ecosystem - #Ecosystem #MPS #Copiers


The Partnership Ecosystem:


"It is a term that describes – relatively accurately – a state in which partnered businesses interact with each other on an equal footing. Although this describes partnerships in the past, the identification and quantification of this situation are significant. It represents a shift in how partnerships are seen by analysts." - AllTopStartups

Jay McBain has been evangelizing this structure for years.  If you don't know about Jay, Googlitize his name and check it out.

###

The DOTC Partnership Ecosystem consists of 12 primary categories, plus one for Clients settling on 13 total Influences.

Within each Influence, there is at least one Influencer.  An array of Influences work with a customer-facing entity, typically, the Dealer.  All Influencers have sway on the customer experience. When the system is aligned, powerful solutions are successfully brought to market, solving real-world business problems.

This model represents a closely connected network of resources and providers similar to the structure of Market Places.

OK let's quickly explore the Influences within a DOTC Managed Print Services partnership ecosystem:

Monday, May 16, 2022

Walt's Weekly Words - Week 3

This week the "Suck ups" at work still suck but #WFH is softening the blow.

Social Media and freedom of speech are big subjects. Musk isn't the only one purchasing stock - Carl dips into the Xerox pool, twice in April.

Twitter is in the process of being purchased as one side of the aisle gains ten's of thousands of followers overnight while the other side loses thousands. Meanwhile, Twitter, for the second time, admits to overestimating the number of subscribers - Twitter utilizes a proprietary algorithm to calculate "active users".

The 'Twitter Experience' is shedding light on the entire social media construct. From Twitter to Google, to FaceBook, the sheen is off the rose as Musk may crack open the entire SEO/algorithm/fact-checking/shadow banning/account suspension schemes from ALL the platforms.

In more media news, the Biden administration rolled out its, “Disinformation Governance Board” under the Department of Homeland Security a move that has been in the works.

The timing is kismet.

On the WorkFromAnywhere front, studies continue to support increased productivity and profits generated during the great Covid lockdowns as the argument for employees returning to the cubicle grows louder. Critics and observers are citing negative psychological, economic, and diversification impacts of the #WFH movement.

Your MPSA published 10 points of the "2022 Print Industry Trends" by Louella Fernandes, great over the horizon points.

Enjoy the weekend reads.

Read the rest, here.

Saturday, May 14, 2022

Managed Print Services 2007 to 2022: That Was Then, This Is Now


The managed print services (MPS) renaissance of 2022 rolls on, and it got me thinking: What’s the difference between then and now?

Let’s compare, shall we?

2007 – That Was Then

OEMs – Believe it or not, few OEMs had viable MPS practices, departments, or divisions.  If an idea did not perpetuate or drag copier devices with the sale, it was not considered.

Supplies – This sector asserted to have been in managed print services for 20 years, which of course was impossible.  This claim was an indicator of how the industry was going to equate MPS with selling supplies.

Dealers – Resellers were dubious and at times hostile to the concept of managed print services. The first rule of MPS was “reduce the cost of print,” which quickly translated into lower revenue. More importantly, MPS negatively impacted the golden goose – service revenue.  A sales mantra was, “We can reduce the costs associated with your print by 30%.” Who in their right mind would knowingly reduce revenue by 30%?

Read the rest, here.

Wednesday, May 11, 2022

Area 00 of the Z22 MpS Renaissance Model.



The #DeathofTheCopier #MpS Renesiance Model, Z22.  "Area 00".  

The DOTC RenMPS Z22 includes a pre-amble in Area 00, something I've not seen on any other MPS Model.

If your MPS practice has failed or is struggling, you probably didn't completely utilize Area 00.

For starters, SWOT is a necessary step in Area 00, something I'm sure you conducted before getting into MpS. 

There are three pillars of Area 00:

#Marketing / #Sales
#Infrastructure
#PartnershipEcosystem

Area 00 is the planning stage of MPS.  An internal analysis, and structure build before going to market.

It is very important.

Monday, May 9, 2022

Walt's Weekly Words - Week 2

New this week.

The #RTO return to office movement chugs along, policies are being drawn up - some stacked against the employee. Big Blue is using Slack to wedge into the hybrid model - irony as IBM is a foundational member of the Work in the Office model.

If there is one word that describes the copier industry it is "resiliency", three groups of work from anywhere employees are developing and of all things, managed print services is still your leverage point into the future.

Enjoy.

Read the rest, here.

Saturday, May 7, 2022

Darkness



With all that's going on in the world, deja vu is all over the place:

  • The Russians/Soviets are the enemy, again.
  • The word "Stagflation" is being used, again. 
  • Gasoline prices are through the roof, again.
  • Interest rates getting to double digits, again.
  • Huge political turmoil, again.
  • Abortion rights in the news, again.
  • The President of the United States is international befuddlement, again.
  • The US is in a proxy war, halfway across the world, again.

Back to the 70s - 

Then-President Jimmy Carter got on national television, all three channels, and told citizens of the greatest nation in history to "turn down" thermostats to conserve energy.  Gas prices crept up to 86 cents after a decade of below 40 cents per gallon.  

The national speed limit went from 75 to 55MPH for the dual purpose to conserve fuel and saving lives.  Studies reveal the latter did not occur.

Euthanasia, Karen Quinlan, Save the Whales, abortion, and No Nukes were the social issues of the day.

Japan was taking business away from the Big Three automakers, and Detroit was in an economic tailspin.  "Stagflation" ruled and everyone was afraid of the Soviet Union.  

Hostages in Iran, Marines died in the desert in a failed rescue attempt.

Are we in a Billy Joel video?  No.  No, we are not.

But we, a Nation, have been here before and we will be here again and again.  It was bad back then in the 70s.  It was bad in the 60s.  Some say it's bad right now.

It is nothing new and we'll get through this, like your parents and your parents, parents did.

And exactly how your kids will, too.

Do you like Sax?  Of course, you do...

Friday, May 6, 2022

Office Snacks: Zooming Away

I've been saying this for years.  The beer on tap in the break room, blue jean Fridays, Taco Tuesdays, donuts after 5 PM, foosball, espresso machines, company BBQ, and EXTRAVAGANT, high budget Christmas parties are all velvet handcuffs.

Don't get me wrong - I HAPPILY ENJOYED every cup of fresh brewed, every single company-sponsored, 12 Martini lunches, each trip, shot, and slab of meat provided.

I did and I would again.

But I understood the assignment - and the game - and appreciated it in the manner it is offered.  

  • The Cinco De Mayo lunch is a payoff.  
  • The breakfast just before a technology show is a payoff.
  • The client appreciation dinner is a payoff.
  • Tickets to the Bucks game?  Not just a playoff. You guessed it, payoff.

The manipulation is more insidious when not recognized.  Once you see the motives behind the gestures, you have control.  

It's called the "Observer Effect" - "...the disturbance of an observed system by the act of observation..."

So chow down on those free granola bars, chug the draft, but keep  "observing the system."

Who is zooming who?

"You think you're smooth
And you can pick and choose when the time is right
But just look behind, you'll be surprised..."


Thursday, May 5, 2022

New and Improved Managed Print Services Model, "Z22"



Managed Print Services has been around for decades and as a concept offers the opportunity to expand beyond the printed document.  It always has been.

Things change, they always do, and this is true for managed print services.  I was involved with developing an MpS model back in 2007 and again later, twice, with the MPSA.

There is no wrong model - there's just a more 'right' model.  Mine.  Which is now yours.

The typical, status quo MPS model stands on three basic phases, "Control", "Optimize" and "Enhance" and is progressed sequentially, with a Beginning and a Terminus.

I never liked it as a step-by-step process.  Managed print Services is an ongoing system - what today we call a "flywheel".  

So when looking at the above illustration, you'll notice there are no arrows.  Sure, the hexagons sport numerals, and yes, you must start with Hex"00" and bounce through the remaining areas, but the process can move from 02 to 01 to 03; non-sequential.

Here is your new and improved MpS Renaissance Model, Z22: 

Wednesday, May 4, 2022

Happy #MayTheFourth


On a hot August, Florida evening in 1977, my family and I stood in line.

My father never liked standing in line, but if you've been to Florida on a family vacation, standing in line is ubiquitous - in line at Disney, in line for dinner, in a line of traffic - the trip down I-75 was a continuous line into a world of lines.

This night was different, we were standing in line to see something we could have seen back in Westland but the buzz rivaled Space Mountain.

For the first and last time, my family and I would stand in a line to see a movie.  In the land of the Mouse, the family Walters was waiting to see a movie called "Star Wars".
 
The critics were not happy, calling out shallow characters, and a predictable, "Arthurian" plotline.  

The critics didn't know squat.  

When it was all said and done, some movie-goers will have sat and watched this movie 50, 60 times. In a theater.  

Lunch boxes, Christmas specials and you know the rest.

Over the next few years, I would see the same movie five times, read the book dozens of times, and listen to the entire soundtrack before each and every Highschool football game.  (I'm told I sounded like a Tie Fighter coming through the line.  This I do not remember)

Back then, in 9th grade, I was lucky enough to have a film class.  In film class, we made a movie.  

I had no idea how to make a movie(8MM, black and white, no sound) All I knew was that film is an easy "A".

A buddy and I sat on the floor of the school and scooted around on our butts while the brains of the operation filmed us.  Up one square, click.  Another square, 'click'.  This went on for 9 weeks.  It was stop-action and we raced around the halls zooming every which way...

At the end of the semester, our film was the best in class.  Although the writer, director, cameraman, and editor did all the work(one guy) each of us received an A.

Fast forward about 20 years, I am watching the making of Phantom Menace when I recognize a face on the screen - there was the guy who made the movie back in 9th grade.  Doug Chiang.  I fell out of my chair.

Doug has gone on to win multiple Oscars working with GL and the ILM.

My one claim to fame in Hollywood is staring in Doug's first feature film.  His people have not returned my people's many calls.  :-)

Happy May the Fourth!


Doug and George
Doug Chiang, whose first movie I starred in, and some other dude.


#theforce #Nabu #StevensonJuniorHighschool #starwars #work #people #like #school #film #football #writer #maythe4thbewithyou #maythe4th #maythefourthbewithyou

Click For More Information

Tuesday, May 3, 2022

Walt's Weekly Words - Week 1


W
hile researching/roaming the inter-webs I find interesting, #Evernote worthy, pieces. Here are a few transformational tidbits, webcasts, and content vetted by me, for you.

#WorkRemote, get paid less? The battle dividing offices will define the future of work 
| US work & careers | The Guardian

"In addition, up to half of America’s jobs are projected to be freelance by 2030 and two-thirds of employers now regard some form of remote work or hybrid work as “the new norm”. Many companies are declaring themselves “fully remote”, giving them a competitive edge over those requiring presenteeism."

Read the rest, here.

Thursday, April 28, 2022

Three Steps for Your #ManagedprintServices Practice


There were dark days.  

Back in 2007, MpS was new, on the edge, and a bit contrarian.  The year was 2007, copiers were flying off the shelf, and everybody signed a 60-month lease with an accompanying service agreement.  A4 was a dirty word.

MpS didn’t flourish it sputtered and more often failed. Stories of fallen MPS practices outnumbered the successful.

I, myself, declared MpS dead in 2011 because the discipline became adulterated into the lowest price possible. The race to the bottom was inevitable.

Today, I look upon the contemporary MpS ecosystem and see customers calling dealers looking to sign MpS contracts, more MpS press coverage, INCREASED membership in your MPSA, ridicule, and criticism from industry "pundits" and “shills” it’s beginning to feel like the ‘good old days.  Sorta. My optimism is cautionary.

Thursday, April 21, 2022

End User Snapshot 21: How Companies Provided WFH Hardware



Thirty-eight percent told us that companies supplied VoIP phone equipment or reimbursed an employee for obtaining that equipment. Interestingly, more than half of the survey takers said their company did not require this equipment.

Almost half of survey takers said their company supplied printers or MFPs along with the ink or toner to work from home. However, more than a third told us their company did not require this kind of equipment or supplies as they worked from home.

Watch the video for more, here.


Monday, April 18, 2022

Six Predictive Points of #WFH

Castor. 
Six-star system. Castor is a multiple star system made up of six individual stars; there are three visual components, all of which are spectroscopic binaries.


1. The #HybridWork model is a trap.

It is more stressful and less productive to switch back and forth from working at home to working in a cube.  Why commute only to sit in on another Zoom meeting? Why support TWO sets of technology and if you're still paper-bound, why lug files and 3-rings back and forth between offices?

#WorkFromHome Will Save Cities


I've been saying "the 'good' things about city life will move to where the customers and audiences live and work."
  • "Broadway" moves off-broadway into the burbs and countryside...
  • Marc Forgione opens in Brighton...
  • The local coffee joint builds a conference room...
  • 5G helps telepresence flourish...
All the good things about cities will move closer to their customers and audiences.  Makes sense.

But there is something else - Remote Workers will save NYC.

How many of Us have ever lived?




I've often contemplated this very question.  Where are all the dead people?


Productivity is Up & Employees are Happy



I’ve been saying this from the beginning, management, upper management and C Level people must be shaking in their boots as decades of redundancy and inefficiency come to light under remote working.

Productivity went UP and employees are happier.

What will be improved by RTO?

If you say productivity, you’re ignoring facts. When you say ‘culture’ you are manipulative and transparent.

People may come back to the plantation but they won’t be happy about it.

All the Blue Jean Fridays, 2% raises, & ping pong tables, won’t make up for the cold dinners, missed recitals, chaotic schedules for doctor and vet appointments, and boorish coworkers.

Of course, there are people who WANT to get back to an office - there always are.

Good video, here...



Friday, April 15, 2022

With 1 Sentence, Google's CEO Revealed the Best Reason NOT to Return to the Office I've Heard Yet.

The argument is self-centered concentrating on a"community" based on employer location, not the employees'.

Google has 9.5 billion reasons to keep knowledge workers on the plantation - not a sense of community.

From the article:

"Pichai says Google is spending $9.5 billion on offices and data centers this year...

Pichai points out another overlooked reason for returning to the office. The physical space your business occupies provides a "vital anchor" to your local community. It creates a connection that doesn't exist with a distributed team working in different places.

Thursday, April 14, 2022

Eight Reasons the MetaVerse is better than Hybrid Work


#WorkFromAnywhere #wfh is all the talk now and so is:
  • the effect of Covid vs the effect of the fear of Covid
  • gas prices are too high
  • increased productivity
  • happier with 'work', vs working
  • office appearances are lower in priorities than family, fun, Netflix, & sweatpants 
  • real friends (vs work friends)
  • lower crime in the 'burbs
  •  etc., etc., etc.

Musk Uses His F*ck You Money

How about this guy...the absolute literal definition of "F*ck ewe $":

“I invested in Twitter as I believe in its potential to be the platform for free speech around the globe, and I believe free speech is a societal imperative for a functioning democracy.  As a result, I am offering to buy 100% of Twitter for $54.20 per share in cash, a 54% premium over the day before I began investing in Twitter, and a 38% premium over the day before my investment was publicly announced,”. 

“My offer is my best and final offer and if it is not accepted, I would need to reconsider my position as a shareholder.”

...and heads blow up all over the world...next on the block?

FaceBook. After that?  Universities/higher education.

Twitter is no different than FB or Google(Meta or Alphabet). 

Consider Musk as a player in the MetaVerse.  Giving everyone on the planet a shared experience through telepresence, of a walk on Mars.

Tuesday, April 12, 2022

Unions at Amazon

I was reading how Amazon employees voted to unionize at one DC and it got me thinking about robots. Robots don't vote. Or strike. Or catch Covid...or even spread Covid.

Then I read about it will be another ten years before "fully automated shipping warehouses" are a thing.

I don't believe Amazon.

Read the article here.

The Luddite Falsehood


"The Luddite fallacy is the simple observation that new technology does not lead to higher overall unemployment in the economy. New technology doesn’t destroy jobs – it only changes the composition of jobs in the economy.

Historical background

The Luddites were a group of English textile workers who violently destroyed machines. They broke up power looms because they feared that these new machines were taking their jobs and livelihoods.

Against the backdrop of the economic hardship following the Napoleonic wars, new automated looms meant clothing could be made with fewer lower-skilled workers. The new machines were more productive, but some workers lost their relatively highly paid jobs as a result. It was this unemployment of former skilled workers which led to the industrial unrest and direct action."

Read the rest here.

Monday, April 11, 2022

Last week, the 15th week of 2022


Last week, the 15th week of 2022 -

Unions at Amazon. Musk, the once Hero of Technology, bought Twitter (the employees go nuts), and teachers acted badly - 1200 bodies of civilians in Ukraine.

Unions are on their last breath -Robots will not participate in a Great Resignation. Nothing is going to stop Alexa, Cortana, or Siri.

Saturday, April 9, 2022

Amazon Plant Just Voted to Unionize: This is What Happens Next





Robots Don't Strike -

Or catch Covid or spread Covid, for that matter.  Robots don't mind the commute, need few employee benefits, work three shifts, and couldn't care less about "Blue Jean Friday" or "Taco Tuesday".

Robots hate corporate picnics

Of course, robots may break down or need routine service - but that's what Service Drones are for.

Hailing from Detroit, I know a bit about unions - maybe no more than you, but most of my friends' fathers were either in or despised unions.

All I need say is "Jimmy Hoffa" and watch for the response.  Either you know or you don't.

Today, 2022, unions are making one last grab at members as the times are skewed towards the employees. The Great Resignation is upon us, 24 months of Covid scare has illuminated for most the futility of empty work and little recognition.

Folks "on the line" are motivated into hating ownership, C-level executives, management, and stockholders. If not hate then at least envy.  

The caldron requires little stirring

Thursday, April 7, 2022

Maybe We Shouldn't Get Into Managed IT Services

Are we marketing the edge of forever or yesterday's Enterprise?

Are we marketing the edge of forever or yesterday's Enterprise?
I'm beginning to think the road to #digitalTransformation, for #TheImagingChannel, doesn't require stepping into the managed (IT) services niche. 

Maybe we've been looking at and been told the wrong thing by well-meaning yet misguided know-it-alls. (me included).  

I.T. isn't all that sexy. 

I know, I know, compared to #copiers, firewalls and anti-virus are #seductive.  

Wouldn't it be easier to deliver, and install coffee machines connected to the IoT? Or design and implement an IoT Connectivity Policy? Or how about looking to the fringe of technology beyond the curve? 
“Fewer clients. Less money. More attention. Caring for them.”
Speaking to the next generation of copier dealers - those who have survived, inherited, or still fly under their original colors - If every copier, printer, and paper document disappeared tomorrow, what would you do? 

What would you sell? 

Tuesday, April 5, 2022

Why MPS Now?




Managed print services prevented customers from paying too much for devices, service, and supplies and reduced the number of machines in the field. After decades of over-purchasing copiers, companies were paying much more than they should. Paramount to the MPS process was the assessment and every assessment, if performed honestly, found devices well under recommended usage.

The MPS movement was perceived by some as anti-copier, anti-output volume, and thereby, anti-industry. As a practitioner and a champion of “30% cost reduction,” I was a pariah to “peers” and a contrarian to prospects. It was a great time.

As part of a minority movement, we had little control over the definition of managed print. Indeed, prospects, dealers, software houses, and OEMs created MPS in their likeness – which is fine – but each version was supported by an agenda and narrative: “sell more devices, toner, and software packages.” Instead of fighting the system, I pronounced the death of managed print services with hopes of a resurrection in the future.

Read the rest, here.