Monday, December 26, 2016

Is the Internet the Garden of Eden or God?





For decades, the internet has provided everyone from professor to trivia experts instant access to information.  What once was,

The internet is molded in our likeness...
The internet flows with falsehoods...
The internet is nebulas a formless ghost of past, present and future...

In the beginning, there was darkness -

...and then there was light...

Connecting the worlds computers offered us access to just about any 'fact' we could imagine - in theory anyone could connect with the source of research, witness news as it happened, or form our own opinion based on easily available information.


In the days before 'shells', the internet was free-form - we connected at the prompt, bumping around in MiRC rooms, and searching with tools like InfoSeek, AltaVista and WebCrawler. Bulletin boards offered asynchronous, yet informative, relationships.

Then came Prodigy, Compuserve, Delphi and finally, America On Line. These communities helped technological neophytes engage the bold, new world. Over night, the sparsely populated playground of nerds flooded with teenager angst and desperate housewives: "Cyber-sex" and "troll" hit the lexicon.

It was great.

From oil changes to Russian political history, if you have a question, the answer was out there on the 'net. Raw. Unedited and sometimes, difficult to find. It was a treasure hunt.

Move forward 20 years and there are 60 trillion webpages using an index 95 of petabytes - nearly twice the size of data mankind created, ever.  But what in the world can 60 trillion webpages tell us?

The internet is full of gossip...
The internet is full of dogma...
The internet is filtered...

Generations of adults have grown up with the internet and google. But now the raunchy and raucous cyberland is settled and gentrified.  Today, proper search engines find what the "collective" wants, not necessarily what we, individually are searching.  Indeed, even when the "powers that be" utilize my unique internet wonderings as my personal baseline, I want what I want right now, not 30 days back.

I am reminded of the time I took a few inner city(Los Angeles) kids for an off-road trip in the San Bernardino mountains.  Every year, a group of young city-dwellers would venture "up the hill" for an all volunteer sponsored trail ride in the forest.  It was our chance to show off the woods and their opportunity to get out of the concrete jungle.

The little girl in my truck was wide eyed.  It was her first time in the mountains.  Her head on a swivel, she innocently asked, "Where do all those trees come from?"

"What do you mean?" I responded.

"Who planted all those trees!?"

I was stunned.

Every tree, bush, or swath of grass this little girl had ever seen was designed, planned, and planted - her environment was completely man-made.

And that's the point - I fear the internet has an overcrowded and hollow wonderland between what we know, and what we strive to understand.  Seductive in design, the results are not organic.

She lived in somebody else's world.

So it is with the newly connected, brave new world.  The masses do not question the virtual until they have the eyes to see the real.  The internet is WestWorld -  fooling us into believing somebody else's vision of reality.

We have willingly removed the distinction between 'virtual reality' and 'reality'. All of our things will be digitally connected.  Someday, we will all be connected through the 'inter webs'.

Is google, God?

The escape, if there is one, resides in the 'old ways'.  The way of the printed, read and repeated word.  Searching for answers in the real world, along the Path.

Storytelling.

Don't get me wrong, the internet is a wild and entertaining place.

It's a shame we'll need to be connected via technology only to discover we've been connected all along.

Friday, December 23, 2016

"What's the biggest change in Managed Print Services since 2009?"




During the past seven years, I've attended dozens of speaking events, helped hundreds of clients, worked thousands of hours and generated an incalculable number or words about managed print services.

When Nathan Dube approached me with a few quick questions about "then versus now", Clone Wars, and the best things sales reps can do in 2017, I tripped into the Time Tunnel.  What seems like yesterday is now nostalgic.

In the beginning, few were talking about, let alone selling, MpS.  In the 'good ole days, those of us in, made it up as we went along.

HP(Edgeline) and Xerox(Page Pack) had MpS programs.  So did Synnex and a few other organizations.

Customers were clueless when it came to DCA's, assessments, QBR's and proactive service.  Nobody heard of "Print Policies".(not print rules)

Below is our first podcast.  Thirty minutes of two veterans of the industry shooting the breeze.  I'd like to do more of these in a more relaxed format - with libation.

I guess the theme for this podcast could "The Song Remains the Same."

Enjoy.




The number one song in 2009:



Click to email me.

Thursday, December 22, 2016

Merry Christmas, 2016



From Detroit to SoCali to Davidson, NC to Oconomowoc, WI (Yes, it is a real town) it's been a heck of a tour with no sign of letting up.



I started DOTC in 2008 and I've tried to mark each Christmas with pithy prose and cute, snowy pictures.

Over the years and miles, much has changed - not only in our little niche, but in the world of business, technology, and society.



The world is just as violent, but we Americans appear to be more afraid than ever before.  

Business moves faster as Moore's law stretches us beyond compare. Issues come and go with every condensing news cycle.


I've lived through the personal computer age, moved from the C prompt to the mouse, from pink notes to voicemail, pagers to cell phones, typewriters to printers, printers to copiers, copiers to the cloud - MiRC, Prodigy, AoL, MySpace, LinkedIn, Facebook - yup, done em all.

But from my vantage point, with so much change, the core remains the same.  I guess it comes from getting on in years, one begins to recognize patterns in life.

For instance, we're currently making a big deal over millennials and how different 'they' act and how they have strange expectations from the world.

Sounds a bit like the Generation Gap of the '60's.

Also, we're witnessing the disintegration of an industry we, they US, created - printers and copiers.  It  is likely that one of the most prolific and recognized American brands will fade away to nothing in the next five years.  Xerox.  Lexmark is now a Chinese firm leaving Mother Blue(HP, Inc.) in the dubious position of carrying Old Glory into the paper-less abyss.

Much like the computer age of the 80's and 90's - will Xerox be the next Digital Equipment Company?

Indeed, can a parallel be drawn between Lexmark and AMC; between HP and IBM?

But I digress.

The future looks bright - it always does, it always has - it is my intention to journey forth and boldly go, into whatever the next Christmas has in store.

Merry Christmas, dear reader.

Wednesday, November 16, 2016

Losers Calling for "Unification"


It's a trap.

Obama and Donald sit down and talk and the news talkers are pushing the 'unity' talking point.

Sure, nice words and smiles looks fine and make us all feel warm and fuzzy. And yes, one should win with honor...and should lose with grace.

Under the guise of grace, the losers are cuddling up to the winner in an effort to further their losing agenda.

Trump won because of his words and actions resonated to a frustrated electorate - frustrated over the eight year old processes of Obama.  It is simple.

Trump must not change or acquiesce to the establishment. This will be difficult for he is now part of the machine we so adamantly challenged.

The Kids in America.

College campuses have always been a bastion for rebellion, a place to challenge beliefs and develop ideals - to stretch personal boundaries.

Unfortunately, nobody teaches the 'yudes', how to be an American or a winner.  Instead, "losing" fair and square, is equated with discrimination and victim-hood.  We've created a generation of whiners.

"I can't lose.  You're biased/racist/phobic!"

So the kids, who have nothing to worry about accept skipping class, head to the streets under the guidance of oh so many community organizers and burn stuff.

Tools. Useless.  Irrelevant.

Get back to your "Primitive Cultures" class.

America is not divided.  We are not tearing ourselves apart.

The biggest lie perpetuated in this campaign is that one candidate promotes dissension while the other pretends to "unify".  Evidence shows the exact opposite. Riots, shootings, protests, pontifications - voicing dissatisfaction with the results of an election - are coming from the side of 'understanding and Love'. ::sarcasm::

Here's the strategy: Create a problem, magnify the problem, force the electorate into a state of desperation and present yourself as the answer to the challenge you've created.

The media folks are stirring the pot, making it look like we are a nation of idiots, elitists and rubes.

Simple.


The United States of America survived the assassination of Kennedy, the twisted world of Nixon, the do nothing Carter Era, a sexual predator, 911, and the "Let's Make America Second" tour. Trump-World has got nowhere to go but up.





Thursday, November 10, 2016

The Establishment is Burning: What the 2016 US Presidential Election says about the imaging industry.


  • CNN was wrong.
  • NBC was wrong.
  • ABC was wrong.
  • CBS was wrong.
  • NPR was wrong.
  • Obama was wrong.
  • Hillary was wrong.
  • Biden was wrong.
  • Hollywood was wrong.
  • Starbucks was wrong.
  • The Huffington Post was wrong.
  • The pollsters were wrong.
  • The insiders were wrong.
  • Twitter was wrong.
  • The Establishment was wrong.
  • The Status-quo is wrong.

Experts pontificated how Trump had no experience in government. They vilified Trump supporters calling them racist, homophobic, morons - ‘deplorables’. Anti-Trump minions repeated over and over how Hillary was empathetic to the cause of women - although she’s chief enabler to her sexual predator husband.

Hillary followers trumpeted her stance on income equality - as she spewed to the masses clad in a $12,000.00 leisure suit.

Willing media operatives focused on the trivial content of lost emails, instead of explaining any government email found on a private device could be grounds for prosecution.

Everyday Hillary supporters overlooked all the signs, imagining most Americans would too.

They were wrong.

Millions of people knew Trump was going to win. They didn’t ‘hope’, they ‘knew’. They knew the polls were inaccurate at best but more likely propaganda from a willing media. They felt the studies skewed, talking heads biased, and celebrities no more than meat-puppets.

This scenario is not isolated, it did not occur in a vacuum. Indeed, our little niche - imaging - is a parallel universe.

Reflect for a moment on those who espouse “print is not dead”.
Remember the slanted, corporate sponsored, studies.
Consider the overwhelming dedication by some, to the copier-models of yesteryear.

Can the establishment drive innovation? Can the status quo increase volumes? If we repeat over and over, more people want to print, does that mean volumes will increase? Will the old guard remain monolithically poised as Overlord?

No.

Brexit, Trump, and the remote worker reflect symptoms of technological turbulence. In the second decade of the 21st century, all established structures are in jeopardy because technology is shifting the power structure from the establishment by unleashing and empowering individuals.

Old forms, like the GOP and the DNC, are giving way to the “inexperienced” visionaries. Archaic business models like brick and mortar retail, taxi, lodging and continuous manufacturing fight and ultimately surrender to Amazon, Uber, AirBNB and 3D printing.

Office print and those who try to perpetuate the OEM/Dealer/Customer model are doomed to walk the same path as Hillary.

It is the way of things…