The Death of Xerography

One of my installs.  We removed many XRX's.  This was the "Plant Holder".

May, 2008.

One of Corey's recent posts talked about Xerox not selling copiers...

This post talked about how Xerox's Chief Innovation Officer(Sophie Vandebroek) was quoted in a video interview by Scobleizer as saying, "Xerox doesn't sell copiers anymore..." Interestingly enough, I had just posted on my blog regarding an editorial in L.A. Times by Gary Gardner, May 9, 2008, which stated, "...Consider the idea of businesses offering services instead of goods in today's economy. Xerox has shifted from selling copiers (goods) to leasing them (a service), which gives the company, as perpetual owner of the leased machines, a strong incentive to manufacture them to be refurbishable. This greatly extends the life of materials and reduces waste..."

Of course I chimed in with a comments on both the L.A. Times and Corey Smith's board.

What is most interesting is that Sophie responded with a comment of her own on Corey's blog. She said, "...Fact is, our customers rarely want standalone copiers anymore. Our technology has evolved significantly since those analog days. The vast majority of our office products are multifunction devices, they’re networked; they also print, fax, scan, flowport, link to applications via EIP, etc… Maybe my statement was too broad brushed — but the intent was to say that we’re really not a copier company anymore. Our customers demand much more and that’s what we give them..."

And from this article at CW by Gary Anthes, Gary asks Sophie, "What do you say to people who think of Xerox as just a photocopier company?

- Within the research and technology community at Xerox, we no longer do any work on photocopiers. What Xerox really focuses on now is how do customers deal with document-intensive processes, whether it's a lawyer dealing with all the paperwork required to win a legal case or a mortgage company dealing with all the paperwork. There are many document-intensive processes, and in most cases, they are pure digital documents."

Did you see that? Read it again, the RED parts.

No new R&D in photocopiers - Xerography is Dead.

Ok, so I guess Xerox really doesn't sell copiers anymore! Oh and don't forget the 1.4 billion dollar investment HP made in R&D for Edgeline...

Ms. Vandebroek's statements reflect the marketing position that Xerox isn't a photocopier company, it's much much more. 

And there is nothing wrong with that.

Is Anyone Really AFRAID of Edgeline?

From an opinion post on the Print4Pay Hotel Thursday, May 24, 2007 - Here are 15 points reflecting why Edgeline is not to be feared - remember, this is exactly one year ago, today. My responses in RED.


Who's Afraid of HP Edgeline CM8000 Series? ...


"1. No Offset Stacking: I can't believe they made this big of a machine with offset!
2. No 3 Hole Punch: Again WOW! - Big Deal.
3. Limited Card Stock: Only through the by-pass (I think this unit is rated for max 58lb only) - And? So?
4. 11x17: The trays are very slow on 11x17 and the by-pass seems faster! 11x17 is slower, but how often do you need 11x17 in business color environment?
5. Misfeeds: While it doesn't misfeed much at all, if a user leaves a misfeed in over the weekend it will dry out the print heads (ouch!) - Interesting, haven't heard that one.
6. Weight (725lbs): Can not use a stairclimber because there are no stress points! - not true
7. Black cpc: It's not the ink price that will get you but the cost of the maintenance kits! - LOL! service agreement covers that, but there are not any traditional "maintenance kits"
8. Availability for the next six months: slim enough that we are looking to pick up another line! - currently moot.
9. CPP for color: Business .05 and Professional .06 cents per page! - yup.
10. Strangely enough, the letter paper only runs thru the machine in landscape orientation from the LCT (can't even load portrait/speed). - this is true, see my post
11. Standard 1,500 sheet paper supply only! - LCT is 4k
12. VERY slow FCOT (First Copy Out Time) 12 seconds. - yup, 80-90% of documents are printed
13. Ink cartridges load from the bottom of the device (Oh my Back!) - LOL! give me a break
14. To protect the print heads from electrostatic discharge, be sure to touch the
horizontal metal bar to ground yourself before clearing jams that are near the print heads. The print heads are above the print-drum area. - Never heard of this.
15. HP recommends that you do not use this device for printing on sequential paper, such as pre-numbered checks or invoices." - OK, the Edgeline doesn't do MICR.


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I guess I could further debate the above, but "facts are stubborn things" - it really does take 12 seconds for the first copy to come out. And there is not now, although I hear and friends of mine have actually seen, a three-hole punch option. I recommend pre-drilled paper. This reduces the environmental impact by eliminating "harmful" paper dust and litter(the little paper dots).

If we sweep all the technological advantages and perceived functional disadvantages aside what we have left is a product that is immediately familiar to IT directors. A product that fits quite well "within it's designed parameters".

I caution all my prospects right from the get-g0; "this machine is not designed for anyone who will make their living off of the quality of color output." If the prospect pulls out a "loop", I have failed in the qualification stage begin to pack my stuff and exit.

The point being, Edgeline fits in a specific business space. Not production. Not desktop. Business color - oh and the above points, although a year old today, smell of fear.

The Good, The Bad and The Ugly - for just 73 copiers **UPDATED***

The good people of the Mt. Vernon School District are the victims of a bad sales person and an ugly purchasing agent should go to prison. School Purchasing Chief Indicted For Bribe Receiving
Posted on Tuesday, 4 of March , 2008 at 9:11 pm

MOUNT VERNON—The former head of purchasing for the Mount Vernon City School District has been indicted for bribe receiving, official misconduct and larceny.

Rose, 49, of Pease St., was arraigned Tuesday on two counts of felony third degree bribe receiving, three counts of official misconduct, one count of receiving unlawful gratuities and one count of petit larceny, all misdemeanors.

The Westchester district attorney’s office says that between June 21 and July 13, 2005, Rose agreed to accept and accepted a bribe of $3,500 from a sales representative of Ricoh Americas Corporation for his assurance that Ricoh would receive a five year contract from the Mount Vernon School District for 73 digital copiers, support products and related services.

On Aug. 3, 2005, upon the defendant’s recommendation, the Mount Vernon City School District awarded the contract to Ricoh. The cost of the contract was in excess of $1 million.

Between June 1, 2006 and Sept. 1, 2006, Rose solicited and accepted a bribe in the form of a $10,000 donation to his church, Upon This Rock Ministries, from the owner of a Tri-State Supply Company, a custodial supply company, in exchange for future business which was subsequently awarded.

In a third incident, between March 1, 2006 and Sept. 1, 2006 Rose secured and used a school district gas card for personal use.

The Investigations Division of the New York State Comptroller’s office assisted in the investigation.

Bail was set at $25,000 cash or $100,000 bond. Rose’s next court date will be on March 25. He faces a maximum of seven years in state prison on the felony charge. 3-05-08 - The North County Gazette

This still happens - it's a shame.


UPDATE - ADDITIONAL STORY - IKON

Bad purchasing procedures and "...a trend where capital equipment is purchased or leased without any regard to the operating costs or ability to run the equipment (lack of adequate power capabilities). This is like the Dell computer purchase fiasco at Lake County where they bought Dell computers without including the cost of an operating system, and installing servers in schools that do not have adequate air conditioned rooms for them to run without burning out. School administrators seem to ignore consolidating total system costs into one purchase request for capital equipment. Capital is in one budget and expenses are in another, and total system cost (including a review of environment to ensure the equipment CAN be used as justified) is not combined so it is all researched and disclosed before any equipment or capital expenditure is authorized..."

Dead peoples forged signature, free flat screens, IKON, and no regard to operating costs - a very bad combination...