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Sunday, February 22, 2009

Excellent Discussion over on LinkedIn - "Just What is Managed Print Services?"


2/22/2009

The topic was posted by Michael O'Leary, Director- Document Outsourcing at Info Trends.

A sampling of the responses:

"...I hope I did make this point in my explanation--print management is a services-led sales strategy. You will sell equipment but frequently that revenue stream becomes a fulfillment of the print management engagement rather than the entry point..."

- Tom Callinan

"...One of the biggest problems I find in discussing MPS, or PM or any other name that is developed, is that no one is working from the same definition..."

- Shawn Robison

"...I don’t view print management or MPS as new; they are evolving, but what doesn’t? I sold “fleet management” agreements inside of facilities management (FM) agreements for the last 10+ years (A services-led sales approach). Admittedly, we didn’t look at the cost to print at the individual asset level other than trying to move prints to copier-based products or the production center (a mistake)..."


- Tom Callinan

"... in our definition Print Management is two components: Printing Management and Printer Management.

Printer Management is also mostly known out there as MPS. It has everything to do with the device; meter reads, supplies reporting, supplies fulfillment, break-fix information, and various alerts as to what is happening on the machine..." 

- John MacInnes, President & CEO Print Audit

"...one company I recently interviewed (one of the largest managed print services installations in Europe) had a very good perspective on this. They said (and I paraphrase a bit here): "Most vendors are approaching Managed Print Services as 'wrapping' services around hardware in order to sell more hardware."

"What we want, and where the market is moving to, is for a vendor to offer me all of the services required to manage my fleet and hardcopy strategy just like I manage any other IT technology. And oh, by the way, if they provide the hardware also, that's a bonus." 


- Ed Crowley, Industry Pundit - Managed Print Services


### Update ###


This great discussion is done brewing, having been removed from the group.  It was good while it lasted.



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2/22/09

Do You Sell? You Are a Capitalist, and that's OK.


A long time ago, a few Americans, at great risk to themselves and family, disguised themselves as Indians, and dumped tea into the Boston Harbor - over a 4% tax hike.

Today, the California state budget(for last year) was passed. My taxes are going up - a great deal more than 4%.

One radio personality said on-air last night, "...I know how to change this, but there is an 11 day waiting period in California..."

This is not good.

Since September, regular people, business owners, and employees alike - Capitalists - have been scared. Not scared of competition from overseas, or down the block. They are not scared of losing customers or enhancing their customer experience.

The Russians, or the Taliban, or even Bin Laden don't give these people pause.

Today, millions of us are afraid of our own government.

Worse, some, as they witness failure and bad choices being rewarded - "mortgage bailouts" - are starting to fear success.

I have seen the enemy, and the enemy is us.




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Saturday, February 21, 2009

More Green - Canon Makes Calculators Out of Old Copiers - Huh?


“Although the cost of manufacturing products using recyclable products is higher than buying new raw materials off the shelf, we believe in doing something to preserve the environment,” says Canon Marketing (M) Sdn Bhd president and chief executive officer Liew Sip Chon.


"As the first office equipment manufacturer to implement a cartridge recycling program in 1990, Canon has long been committed to reducing our environmental impact," said Hendrik Verbrugghe, Marketing Manager, Canon Middle East.

"The launch of this calculator range is a small step towards a truly sustainable manufacturing program. Through continued improvements in resource efficiency, we hope to show that it is possible for all players in the industry to achieve a balance between environmental and business interests."


Friday, February 20, 2009

HP: Pay Cuts and no 401k - and still the State of California gets Away with Stealing

In a communique dispatched via email, Hurd explains how cutting the base pay for all its employees will soften his conversation with "analysts and investors..." Hurd will take a 20 percent pay cut to his base pay.

Here is the text:

Today, HP announced first quarter results amid one of most difficult economic downturns that any of us has ever faced. I am proud to say that we continue to execute well in this very challenging environment.

We grew revenue 1 percent year-over-year, or 4 percent in local currency, and you need to look at these numbers a little differently this quarter. For the first time in a long time, the dollar was strengthening, so the currency conversion was actually a headwind for us. We also continued to show strong operating leverage with non-GAAP operating profit up 10 percent year-over-year. This was a solid performance, and I thank all of you for your efforts.

But really, Q1 was like a tale of two companies.

HP Services — as a result of EDS and TS — had a strong quarter, delivering virtually all of the local currency revenue growth and more operating profit than any other business. It’s gratifying, because this performance was possible because of the hard work we’ve been doing to restructure those businesses.

When you take HP services out of the mix, it’s a very different picture. PSG had revenue down 19%. ESS had revenue down 18%. IPG had revenue down 19%. In fairness, across IT and even other industries, product businesses are struggling in this economic climate. And we did gain share in key market segments. PSG and ESS gained roughly 1 and 3 points of share, respectively. In IPG, quite frankly, we still have work to do across a number of dimensions like inventory, both owned and channel inventory.

In an environment like this, there’s no margin for error and no tolerance for inaction. To give you a little insight into my world, after we report our earnings, we engage in a dialogue with analysts and investors. They’re going to ask what we’re doing in light of the current environment to right-size these businesses.

The math is pretty straight forward. From a productivity standpoint, you’re supposed to reduce headcount on par with declining revenue. If you believe the environment isn’t going to improve, you should take a bigger cut to get in front of the problems. You can do the calculation, as easy as I can. We have about 100,000 people in our product businesses, with revenue down roughly 20%, and an environment that may not get any better in 2009.

I’ll be asked by investors, “Where’s the job action, where are you taking out this roughly, 20,000 positions?” Well, I don’t want to do that. When I look at HP, I don’t see a structural problem of that magnitude. There are pockets where restructuring needs to happen, and areas where actions will be taken as part of our ongoing workforce optimization process. But at a company-wide level, I don’t believe a major workforce reduction is the best thing for HP at this time.

I think we are fundamentally sound, and when the economy picks up, I want HP to be strong, and to take share and to outgrow the market. I said it last quarter, my goal is to keep the muscle of this organization intact. But we do have to do something…because the numbers just don’t add up and we need to have the flexibility to make the right long-term investments for HP.

So we are going to take action. We have decided to further variablize our cost structure by reducing base pay and some benefits across HP. My base pay will be reduced by 20 percent. The base pay of Executive Council members will be reduced by 15 percent. The base pay of other executives will be reduced by 10 percent. The base pay of all other exempt employees will be reduced by 5 percent. For non-exempt employees, base pay will be reduced by two-and-a-half percent. Additional efficiencies, including changes to the US 401(K) plan and the share ownership plan, will also be implemented. Of course, the implementation of all of these actions is subject to compliance with local laws and regulations. Follow-up communications will detail the timing and the plans in your location.

This does not change our pay-for-performance strategy at HP. If we outperform, and there is a chance we will, then we will increase the total amount of variable pay. In fact, the financial flexibility we’re gaining helps put us in a better position to compete and to win in the marketplace, and fund the bonus program this year based on pre-adjusted salaries. If the company performs well, if our individual businesses perform well and if you perform well, then you could potentially make up the difference with your bonus. I can’t promise you anything, but I tell you…there is a chance…if we get this right.

To be clear, these actions don’t make up for all of the decline in revenues. We’re also benefiting from the tough actions we’ve taken over the last few years. People always asked, “Why are we so focused on getting costs out in good times?” Now…is why that work was so important. We’ve been able to bank some of those savings, and we’re making a withdrawal, which along with the actions we’re taking today, I hope, will get us through this recession.

Again, there are no guarantees. If the environment gets worse, if the downturn lasts longer than we’re assuming, if our performance declines, we’ll have to reassess. But for now I believe this is the right thing for the strength of HP.

I know this is a tough time. But if we get this right, HP can be the kind of company that not only has led, but will extend its leadership. We can emerge from this recession in a powerful position to create value for our customers, our shareholders and our people for years to come.

Thank you.

Mark





Plastic Logic - Save Them Trees...

Mr. McGuire: I want to say one word to you. Just one word.

Benjamin: Yes, sir.

Mr. McGuire: Are you listening?

Benjamin: Yes, I am.

Mr. McGuire: Plastics.

Benjamin: Just how do you mean that, sir?

A year from now, we may all read our internet news and favorite blogs, not on paper or through glass, but on plastic -

A company I mentioned in a article on the last day of 2008, made a few announcements the same day Amazon announced it's Kindle 2.

That company, Plastic Logic, has made arrangements with
the Financial Times and USA Today to provide content for its eReader, according to a company statement.

Contracts with content aggregators Ingram Digital, LibreDigital, and Zinio were also signed.

Plastic Logic’s target is claimed to be the large market of “business readers” of newspapers, magazines, PDF documents, blogs and emails.

And with it's 8.5x11" size it could be the Killer App the paperless world is waiting for...


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Jim Lyons Observations: HP (NYSE HPQ) confirms -- overall printing is down


I work with an HP VAR, SVIP, OPS Edgeline.

And I happen to think that HP is a great "little" company and makes good stuff.

Yesterday's HP conference revealed much, and there are many analytics.

Rob Sethre has some good words, here.

Jim Lyons was on the call and has really good insight.

Jim Lyons Observations: HP (NYSE HPQ) confirms -- overall printing is down

Thursday, February 19, 2009

Print4Pay Hotel: HP Edgeline "What Went Wrong"


Art has a good little post regarding Edgeline and "what went wrong".

Of course, I had to comment.



Print4Pay Hotel: HP Edgeline "What Went Wrong"




Copier Selling to Schools- Let's Get Down and Dirty in the Mud!!!!


This is almost too delicious.

A longtime Xerox partner has to take on a newbie Xerox dealer.

The Newbie looses the bid. The Newbie plays the "he didn't play fair" card. Ends up representing all that is wrong in copier sales.

This article from the Westport News, written by Frank Luongo, explains it all better than I could.
-----
Rejected copier bidder protests contract choice
By Frank Luongo

In losing the bidding competition for the Westport school system's new contract for photocopier management services, CBS/Xerox (CBS) of Newington has described the outcome as fiscally flawed.

"It is without question that this is an irresponsible financial decision to the taxpayers of the Town of Westport, the Westport Board of Education (BOE), as well as the respective teachers, faculty and students," CBS President Wilson Vega expressed in a formal protest on Dec. 18 to Assistant Superintendent for Business Nancy Harris.

Vega said that the school system would be paying $137,168 more over the term of the contract than the CBS bid would have cost, based on what he said would be an annual higher cost of $34,292 in the ACT agreement.

ACT President Gregory Gondek said in a telephone interview Wednesday that the net cost of leasing replacement machines for a 60-month term, together with a run of 5,000,000 copies at a $.0090 cost-per-copy, would be $45,000 per quarter, after a credit to the school system of $3,208 each quarter for the machines replaced.

A review of the bid documents shows that CBS, which is owned by Xerox, had proposed quarterly payments over the course of a 48-month equipment lease, ranging from $39,074 to $39,873, depending on the option chosen, based on a quarterly volume of 5,008,251 copies at a $.0042 cost per copy.

In answering CBS's protest on Dec. 22, Harris did not respond to Vega's claim about the higher costs of ACT's services, but said that his letter "incorrectly" assumed that the "photocopy management services were awarded on the basis of which bidder bid the lowest price."

Rather, Harris said, the school system's request for proposals (RFP) for copier services had made it clear that the BOE at its "sole discretion" would make the award based on a range of considerations "in addition to price.

The BOE, in fact, did not "review or approve the bid responses," according to Marjorie Cion, the executive assistant to the superintendent, who confirmed by e-mail, after consultation with Superintendent of Schools Elliott Landon, that the school board did not take up the copier contract matter at a meeting in public or in executive session.

In a "certificate of fact" for the law firm that represents the school system, Shipman and Goodwin, Landon said that the copier-contract agreement had been "duly authorized and approved" by the action of the school board, authorizing him and Harris "to sign contracts on behalf of the Board of Education."

The certificate notes that there is "no action or other proceeding pending" that could impede the enforcement of the agreement except the CBS protest.

On the basis of Landon's certification and a meeting with CBS on Jan. 6, Shipman and Goodwin said in letter to CBS on Jan. 8 that "the board's decision to award the contract to Advanced Copy Technologies is final. The board deems this matter to be closed."

Cion said in an e-mail message that, according to Landon, Shipman and Goodwin's description of the board's role uses legal "terms of art" to convey the point that Landon and Harris had acted under a BOE authorization for them to sign contracts, not that the board had "decided to award" the contract.

The signing authorization, which eliminates the need for a direct BOE review and approval of contracts, was contested several years ago in a copier-contract dispute over the transfer of the school system's copier services also from a Xerox company to ACT, which has now had its services extended.

In the new contract dispute, Harris maintains that CBS did not satisfy the RFP requirement that the vendor supply only newly manufactured, "latest model" equipment with no "recycled, reconditioned, remanufactured or used parts."

Harris said in the Jan. 8 letter that CBS's response to the RFP "discloses" that the company's proposed equipment "contains recycled components."

CBS had tried to counter that contention, according to a letter from Vega on Dec. 30, by saying that its Xerox machines are new, but "as with most manufactured products today, there are some elements of recycling in order to meet government standards as well as to be environmentally responsible."

"All office product manufacturers have adopted the policy of using recycled parts as a way of reducing their carbon footprint," Vega said, including Lanier/Ricoh, which manufactures ACT's copier machines.

Gondek denied that the machines his company uses have recycled components. He said that he has visited Lanier/Ricoh plants and has seen only totally new copiers, although he acknowledged that the manufacturer does recycle toner cartridges and printer drums.

Harris said that CBS had also failed to prove that it has been a "factory authorized dealer for the products being proposed for a minimum of three years," as she wrote to CBS, pointing out that CBS has been owned by Xerox only since May of 2007, which, she said, fails to meet the school system's service-experience test in its RFP.

In answering that objection, Vega relied on the good reputation of the Xerox product, its standing as a Fortune 500 company and the fact that CBS is currently servicing Xerox products in the public schools of Greenwich, Darien, East Windsor, Guilford, Madison, Old Saybrook Ridgefield, Trumbull, Watertown, Weston and Wilton.

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HP cuts full year outlook - Rueters


SAN FRANCISCO (Reuters) - Hewlett-Packard Co (HPQ.N) cut its full-year profit outlook after quarterly revenue missed expectations on weak sales of printers, personal computers and servers, sending its shares down 3 percent.

While HP's diversified business lines -- which also include computer services and software -- have kept it relatively resilient to the economic downturn, it is still vulnerable to sharp cutbacks in corporate spending on technology.

"The big disappointment, not surprisingly, is the shortfall in revenue," said Pacific Crest Securities analyst Brent Bracelin. "Their hardware businesses, both servers and storage, are under intense scrutiny. Budgets are being cut and that showed up in the shortfall today."

For fiscal 2009, HP on Wednesday forecast profit excluding items of $3.76 to $3.88 a share, on a revenue decline of 2 to 5 percent from $118.4 billion in fiscal 2008. That compared with its previous forecast for earnings per share of $3.88 to $4.03 on revenue of $127.5 billion to $130 billion.

Wall Street analysts, on average, had expected earnings of $3.78 a share on revenue of $126.6 billion.

"They are vulnerable to weakening PC sales," said Shebly Seyrafi, analyst at Calyon Securities. "Shares are down on a combination of the actual results, the revenue mess and the lowering of the annual guidance. There are lots of reasons to be concerned about Hewlett-Packard."

The technology bellwether said net profit for its fiscal first quarter ended January 31 fell to $1.85 billion, or 75 cents a share, from $2.13 billion, or 80 cents a share, in the year-ago period.

Excluding items, HP earned 93 cents a share, matching average analyst estimates, according to Reuters Estimates. Analysts pointed to tight cost controls.

"A laser focus on cost-control has benefited HP despite a dramatic falloff in revenues and I don't think the outlook is as bad as it could have been given currency headwinds and overall weak demand environment," said Bill Kreher, analyst at Edward Jones.

HP said fiscal first-quarter revenue rose 1 percent to $28.8 billion, below the $31.9 billion Wall Street estimate.

For the current quarter, HP expects a profit of 84 cents to 86 cents a share from continuing operations, on a revenue decline of 2 to 3 percent from a year ago. That compares with the average Wall Street forecast for earnings of 90 cents a share on revenue of $31 billion.

The company is the world's No. 1 PC maker, with a market share of nearly 20 percent in the 2008 fourth quarter, according to IDC.

Last year, HP acquired Electronic Data Systems Corp in a $13.2 billion deal, making HP the second largest technology services company behind International Business Machines Corp (IBM.N).

Shares of HP, a Dow component, are down around 20 percent from a year ago. The stock fell to $32.93 in extended trading from its New York Stock Exchange close of $34.08.

(Reporting by Gabriel Madway; editing by Richard Chang)



Wednesday, February 18, 2009

Managed Print Services - Today's Lightning In a Bottle


"MPS has had its false starts over the last 8 years or so..."

"I have over 100 salespeople, who typically take orders. I can't get them to sell MPS..."

"The owner of my company really doesn't understand what it takes and how long it takes..."

"This is a lot to digest..."

"It's like trying to drink from a fire hose..."

These statements are just some of the "off-line" comments I heard while attending the Synnex, Managed Print Services, "Windows of Opportunity" seminar.

I was very happy to attend the Synnex/PrintSolv sales training seminar held in "Surf City", Huntington Beach, California.

Point of interest: the venue was spectacular - right on the beach, across the PCH (Pacific Coast Highway). With the waves thundering, and a cold breeze whipping in, it was nice to be near the ocean once again.

About 60 or so people attended - and Steven Power, the ex-copier sales guy and current sales trainer extraordinaire conducted the two-day event.

I had attended one of Steven's sales training classes years ago in New York and remembered him to be a strong advocate for Value Add and a staunch opponent of Transaction-based sales.

Metrofuser Helps Managed Print Services: Software Independent


Metrofuser Introduces StockWorks™ MPS

"...We believe that Managed Print Services is here to stay -- and while we won't compete with our customers and throw our hat into the software sales ring, we are committed to focusing on providing services and solutions to our customers that will make their MPS model all that much more profitable..."

Roselle, NJ (PRWEB) February 17, 2009 -- Laser printer parts manufacturer Metrofuser (www.metrofuser.com) today announced the release of its StockWorks MPS program for laser printer service companies and rechargers that are offering Managed Print Services (MPS) solutions to their customers. StockWorks MPS, while designed with the MPS provider in mind, is completely software-independent and does not require a specific brand of MPS software.

MPS providers face the challenge of keeping larger inventories and in some cases multiple remote inventory "closets" at customer sites across the country to ensure that they are able to quickly respond to their customers' printer repair and maintenance needs.

Keeping a vast inventory and shipping parts overnight directly to customer sites at a premium eats away at margins already burdened by the current state of the economy. StockWorks MPS eliminates those costs and increases equipment up-time.

Metrofuser Sales Representatives can do a quick trending analysis of an MPS provider's stock and with some forecasting provided by the MPS provider, Metrofuser will come up with a program that primarily consigns stock to the customer. Customers participating in the program will also be able to enjoy other benefits such as low-to-no cost shipping rates, periodic trending analysis and inventory usage reports, industry forecasting and trending information, ROI analyses, and so on.

"We wanted to come up with a program for all of our customers who have deployed Managed Print Services without mandating or promoting specific software to them," said Dennis Fotopoulos, Metrofuser's Director of Strategic Business Development.

"In coming up with this program, our intent was to stick with our core competencies -- that is, providing high-quality remanufactured laser printer parts along with world-class logistical and fulfillment services."

"We started this program to enable us to partner with our customers to save on the costly burden of overnight shipping," said Eric Katz, Metrofuser's Co-Owner and CFO. "If we're constantly shipping parts overnight to any one customer, no matter who's footing that bill or whether we're splitting it, we're not optimizing our partnership. We're both passing our revenues on to the shippers. Metrofuser is willing to take on 90% of our customers' inventory risk ourselves if we can curtail those practices."

Metrofuser has been running a controlled introduction of the program and the response has been positive. Says one service provider in South Carolina, "Metrofuser has reduced shipping costs for me, and at the same time has allowed me to increase much-needed inventory without increasing my inventory costs. When I need something immediately, I don't have to scamper around to get it overnighted."

Adds Fotopoulos, "We believe that Managed Print Services is here to stay -- and while we won't compete with our customers and throw our hat into the software sales ring, we are committed to focusing on providing services and solutions to our customers that will make their MPS model all that much more profitable."

For more information about StockWorks™ MPS or other programs at Metrofuser, go to http://www.metrofuser.com or call 888-FUSERS1 (888-387-3771).

About Metrofuser:

Metrofuser remanufactures and distributes printer parts for HP and Lexmark laser printers. The company offers a broad array of laser printer products from its Eastern and Western distribution hubs including fusers, maintenance kits, boards, and paper handling assemblies. For more information, visit http://www.metrofuser.com, or call 888-Fusers-1 Ext 107.

Tuesday, February 17, 2009

Ingram Micro Lays Off 8 Percent Of North American Employees


And the Hits keep on coming...

The president of Ingram Micro North America, Keith Bradley, said the layoffs wouldn't impact the company's relationships with VARs or vendors.

"There will not be a service-level degradation to any customer. We've taken the last two months to work on this," Bradley said. "We're making adjustments to where we see activity levels."

"Our main priority today was to talk to our impacted associates first and then non-impacted associates. In addition, we are calling vendors and reseller partners. There are outbound calls being made today," he said.

About 100 employees were let go in the company's Williamsville, N.Y., campus, another 50 in Canada and 150 more spread across the company's Santa Ana, Calif., corporate headquarters and other centers in the United States.

"Last year was a little softer than all of us had hoped for. We had decent growth in the first quarter and the second quarter and the third quarter. But as we all headed into Q4, we saw things begin to soften and that has gotten progressively worse all over the world as newspapers and television have indicated," he said.

"We had been managing operating expenses through natural attrition and managing expenses pretty aggressively. Given what we now see for 2009, we wanted to maintain our level of profitability and we had to come up with some incremental actions," he said.

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