Toshiba Ups the Managed Print Services Ante: LEAD2010

IRVINE, Calif. - (Business Wire) Toshiba America Business Solutions (TABS) is launching an entirely new series of interactive hands-on workshops designed to provide office technology dealers with structure, product knowledge, and tools to help them succeed in selling and implementing Managed Print and Professional Services.

The first-ever seminar series of its kind offered by Toshiba, LEAD 2010 is a free two-day conference that will be held at four convenient locations nationwide this summer, including Washington, D.C. (June 15-16), Dallas (June 22-23), Irvine, Calif. (July 14 and 15), and Chicago (July 19 and 20).

The conference has been designed for three professional tracks including: sales, service and consulting. Anyone who is implementing or merely beginning to develop a Managed Print Services (MPS) program is encouraged to attend. Participation in the seminars is free and there is no limit to the number of people per dealership who can attend. Speakers will include MPS experts from Toshiba, HP, Lexmark and Strategy Development. There also will be a networking reception on the first night of each city’s conference.

“Since Toshiba developed the first MPS program seven years ago, global economics and the industry have experienced dramatic changes. As a result, the demand for Managed Print Services has skyrocketed and what was once a program experiencing gradual dealer adoption has quickly become an integral and necessary element of their business,” said Bill Melo, vice president, Marketing and Enterprise Services and Solutions, TABS.

“As one of the MPS pioneers, our goal is to help our dealer professionals learn everything from best practices for building a sales team, to performing Encompass Security Vulnerability Assessments and addressing customer security needs, to addressing each customer’s unique sustainability requirements and delivering an accurate Encompass Green Report identifying opportunities for reducing a company’s carbon footprint and saving costs.”

LEAD 2010 Registration

LEAD 2010 will include speaker presentations as well as activities with problem solving and role playing. There is no cost to register and no limit to the number of people per dealership who can attend. For more information or to register for LEAD 2010, please go to www.toshibamedia.net/lead2010/index.

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Possible Bribes in Russia by HP in Germany

Raids took place last week in Russia and Germany on HP offices and by Russian Prosecutors.

If there is anything more frightening then 60 Minutes at the front door, its a group of Russian prosecutors.

The investigation revolves around suspected bribes, occurring seven years ago.
German investigators are looking into possible corruption linked to a $47 million sale of computers to Russia. They are examining whether the company paid bribes to win the contract, Wolfgang Klein, a spokesman at Saxony’s Chief Prosecutor’s Office, said.

Under the lamp, nine people are being investigated for breach of trust.

Apparently, the suspects may have set up a system of sham companies and contracts, leading to 8 million euros ($10.8 million) in improper payments.

“It is unclear where these 8 million euros went,” Klein said from Dresden. “I don’t want to use the word bribes to say what they were used for, but we’re looking into that.”

Resonating here at Home -

"Even if senior management doesn't know about it, that doesn't give the company a pass," said John Davis, an FCPA expert at the Miller Chevalier law firm in Washington, D.C.

In the current political climate, a linkage between these possible bribes and former CEO Carly Fiorina’s run for the GOP nomination for the U.S. Senate seat now held by Democrat Barbara Boxer, is being bantered about.

From Rich Smith, at the Motley Fool,

"...Tempest in a Russian tea glass

Here's a quick rundown of the allegations against HP. Back in 2003, Russia's Prosecutor General's office put up for bid a contract for sophisticated computer equipment. HP won the $48 million deal, but in order to do so, it allegedly had to pay out $11 million in bribes, parceled out through bills for nonexistent services, and paid to middlemen through an extended series of shell companies ranging from Belize to Latvia to Switzerland..."

Go over to his article here, he does a pretty good job summarizing and explaining.

More here.

Here.


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Education, Managed Print Services and Reducing Costs? It Will Never Work.

Managed Print Services Market Shows Strong Commitment to North American MPS Conference

FOR IMMEDIATE RELEASE – April 15, 2010

Sold-out exhibits, expanded sessions signal enthusiastic interest from MPS end users and providers

LEXINGTON, KY -- The managed print services market continues to command attention from channel pros and end users alike, and the North American market has long been one of the most active arenas, with a history of over ten years of MPS engagements. North America accounted for 50 percent of the total global MPS market in 2008, and it continues to grow at a healthy 27 percent compounded annual growth rate.

To keep the momentum, MPS end users and providers have sought and found information and contacts at forums like the annual MPS Conferences. The market has responded enthusiastically to the upcoming 2010 North American MPS Conference May 3-5 in San Antonio, TX. Exhibit space is sold out, and the agenda has been expanded to three speaking tracks to accommodate increased attendance and interest.

FOR IMMEDIATE RELEASE – April 15, 2010

Sold-out exhibits, expanded sessions signal enthusiastic interest from MPS end users and providers

LEXINGTON, KY -- The managed print services market continues to command attention from channel pros and end users alike, and the North American market has long been one of the most active arenas, with a history of over ten years of MPS engagements. North America accounted for 50 percent of the total global MPS market in 2008, and it continues to grow at a healthy 27 percent compounded annual growth rate.

To keep the momentum, MPS end users and providers have sought and found information and contacts at forums like the annual MPS Conferences. The market has responded enthusiastically to the upcoming 2010 North American MPS Conference May 3-5 in San Antonio, TX. Exhibit space is sold out, and the agenda has been expanded to three speaking tracks to accommodate increased attendance and interest.

The second annual North American MPS Conference focuses on the theme: “MPS: The Next Stage” and offers case studies, techniques, and ideas for moving to the next stage of MPS engagements. MPS decision makers, vendors and channel partners have signed up in record numbers to benefit from a rich agenda of relevant topics. Photizo Group, the leading research firm specializing in the printing and imaging industry, hosts the popular MPS Conference series, which have brought educational programs to MPS markets around the world.
Stellar Line Up of Industry Professionals

The North American MPS Conference promises a stellar line up of speakers, with multiple keynote presentations, as well as the definitive “State of the Industry” session delivered by Ed Crowley of Photizo Group. The keynote presenters are:

· Mark Boelhouwer, Vice President of Strategic Marketing, Ricoh Americas Corporation

· Dena Bernard, Director, Customer Satisfaction and Services, Oki Data Americas, Inc.

· Jason Evans, founding partner and CEO of PEQ Service + Solutions (which was acquired by Buchanan Technologies last year) and recently featured in MPSmentor

Chasing Customers, Outrunning Competitors

According to the Photizo Group, the most significant growth factors during the next two years will be evolution of distribution channels, continued focus on cost savings and aggressive vendor programs. The MPS Conference agenda provides a number of sessions geared to these information needs. The expanded three-track format offers targeted education covering a number of MPS areas. A diverse range of managed print services topics such as best practices in implementing managed print services, sales and marketing best practices, change management, transforming the dealership, and selling into the SMB market are all part of the industry’s only dedicated MPS conference.

“Expanding the agenda gives attendees ample opportunities to attend all the sessions they want. With much at stake for participants in this multi-billion dollar industry, it’s important to adjust and accommodate their educational needs and interests,” said Photizo Group CEO Ed Crowley. Photizo Group estimates that the MPS market is currently worth over $25 billion globally and projects it will be a $60 billion market by 2013. “Channel professionals and vendors are also coming on board in record numbers. With the nearly sold out exhibit area, attendees are sure to find solutions and advice to support their MPS goals. The across-the-board enthusiasm and support signal strong interest in the red-hot managed print services market, and the conference is designed to provide the information necessary for success.”

Best Practices, Best Networking

The conference features case studies, panels, exhibitions and interactive sessions that highlight successful approaches and valuable takeaways from actual MPS engagements. Some of the practical topics covered at the San Antonio Conference are managing RFPs and contracts, financial models for MPS providers, and sales and marketing best practices. Decision makers, vendors and channel partners can also network and share their insights and experiences with MPS engagements.

Registration details and other conference information are available at http://www.mpsconference.com.

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MPS Job Openings Drop: Copier Sales Rep Want Ads Increase - Whiskey, Tango, Foxtrot?

A want ad, specifically for MPS Sales, prompted me to take a quick look at the graphs provided by Indeed, and located at the bottom of this blog.

Stark contrast between "MPS Sales" and "Copier Sales" demand - as MPS Sales openings apparently tumble, the need for Copier Sales people has sky rocketed.

This is certainly not a scientific study but the graphs contribute fodder for discussion.

MPS Sales jobs listed here.

managed Print services sales Job Trends

Managed Print services sales jobs

copier sales Job Trends

copier sales jobs

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Bruce Dahlgren Defines Managed Print Services

"Bringing order to chaos.

There's a huge infrastructure that's built up inside the office environment composed of printers, copiers, scanners and fax machines. Firms have no real single view as to its cost and how much [physically] of it there is."


The article/advertisement is here.


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As of Today, Edgeline is Gone: The beginning of the End Started in Vancouver

Just under three years ago, Edgeline hit the market.

At the time, all the hoopla and programs felt like a plan, a strategy - not simply wishful thinking.

Over a year ago, January 27, 2009, I reported the shuttering of the Edgeline group in Vancouver.

I knew then.

For the last 12-15 months I have been counseling clients on this development and making plans.

Last month, I installed 15 Edgelines.

Between now and the end of May, I have five for sure and another 17 possible.

HP should discontinue product (and not tell anyone) more often.

Parts and supplies will be support for five years.

From InfoTrends InfoBlog, Robert Palmer writes:

"These types of MFPs are typically leased under a click-based service contract, and HP’s reseller channel is simply not equipped to support that type of sales/service motion..."

"...HP admitted as much when the Edgeline-based MFPs were announced, noting that the products would primarily be sold through direct engagements with large corporate accounts. The CM8050 and CM8060 served an important role for HP in its initial forray into Managed Print Services (MPS)..."

"...In short, HP does not have an adequate channel to move the volumes needed to support the Edgeline platform long term..."

That last sentence pretty much summed it up.

It was fun while it lasted, and the Edgeline technology will live on.

Today, it can be said, that HP is out of the copier business.

How much longer before HP evacuates the printing, hardware business all together?

See More Here.

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The Death of Printers: I've Been Saying It For Over a Year - HP Will Not Be Selling Printers

In an article by Jon Fortt, at Brainstorm Tech, HP's Bruce Dahlgren illustrates a future without printers; without printer sales people.

Indeed, Jon's article, title, "The death of a (printer) salesman" is ominous.

If not a bit cosmic.

I had a conversation the other day with an MPS Visionary who is starting to think that not only is MPS changing the copier channel, it is changing the Selling Model - Wow.

As sited here on DOTC, the shift has been underway from copier sales to more Business Acumen ever since MPS got "hot".

Here is the article, enjoy.

The death of a (printer) salesman
Posted by Jon Fortt, senior writer
March 30, 2010 7:00 AM

"In the near future, most big businesses won't actually buy printers. The shocker: HP is looking forward to that.


Enterprise printers aren't going away. But soon, most big companies will pay for the output, not the box. Photo: HP.

Bruce Dahlgren's job at Hewlett-Packard is to sell printers to big customers. Well, sort of. During a recent huddle in a conference room at Hewlett-Packard headquarters in Palo Alto, he was talking about what will happen when big customers stop actually buying printers.

Sound unthinkable? It’s not. Rather than purchase equipment that gets old and breaks down, these days a growing number of companies would rather let someone else own and manage the office copiers and printers — make sure they’re up-to-date, stocked with supplies and arranged in the most efficient way — and instead just pay for the work the equipment does. The model is called managed print services, and it’s all the rage.

In fact, it’s a big part of the reason Dahlgren is at HP (HPQ) in the first place.

Soon after HP CEO Mark Hurd arrived at the company five years ago, he recognized that the vaunted imaging and printing group wasn’t doing a great job with large businesses. Part of the problem: IPG executives were used to marketing to consumers, and lacked deep experience in enterprise sales.

Vyomesh Joshi, the printing group’s executive vice president, once told me that it was humbling, but he realized he needed Hurd's help to turn things around.

In a controversial move, Hurd brought in Dahlgren, a former colleague at NCR (NCR), to lead the enterprise printing business and spearhead managed print services. (Because of a legal dustup with previous employer Lexmark (LXK) regarding a non-compete agreement, he had to take some time overseeing Europe before settling into the role.) Since then, Dahlgren has been scrapping with the likes of Xerox (XRX) for share in the market.

So far the services business has grown to the point where HP manages 19 billion pages per year. The total value of all managed print services contracts stands at about $5.5 billion. Revenues have recently gotten large enough that HP executives review it separately from the other printing operations.

A race to print money

The spoils of the managed print services war should be considerable. Photizo Group, a research firm, estimates that by 2013 it will more than double into a $60 billion global market, and more than half of all enterprise printing devices will be under a services contract. Dahlgren says that today, only about a third of HP’s enterprise customers have begun using managed print services at all, and another third are evaluating it. “So I don’t shy away from a $1 million contract,” Dahlgren says. “Because I know that once we get in there, this thing really expands.”

In this environment, the company that locks up the most market share could eventually wield decisive influence over which enterprise printer and copier brands thrive. If HP wins, it gets to eat a big piece of Xerox’s business. If Xerox wins, it gets to do the same to HP.

So it makes sense for the printing giants to jockey for market share grab now, especially since businesses don’t want to buy equipment anyway and companies like HP can promise coveted cost savings from switching to the services model. But what happens when that stage is over, and investors still want profit growth in the imaging and printing segment?

Dahlgren has an idea of how it might work. He offers a customer as an example: HP had begun managing most printers and copiers for a hospital when someone noticed that the station for printing the hospital’s ID wristbands was located right near the admissions station. That would make it possible to print each patient’s picture, in color, right on the wristband.

Not only would it make it easier for hospital staff to check them, it would add a valuable layer of security. And in the print services contract, HP can charge more for the new wristband-printing service — similar to the way the cable company charges more for premium channels. Says Dahlgren: “Wouldn’t it be cool — we’re not there yet — but wouldn’t it be cool if when a doctor printed out a patient’s information, there was actually a picture there?”

It would be cool. And apparently profitable for HP, too."
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So...What, Exactly Is A "Document"?

Somebody asked me what was meant by "document" in my definition of Managed Print Services.

Good Question.

Here's my answer:

"Any portable, presentation of information"

Wide Open.

From post cards, to Post-Its. From a handwritten letter to a three dimensional rendering.

Speaking of...

Enter the Personal Cubic Display - just another document...I know, mind blowing, isn't it...




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Friday Fun Video - This is How One Sells a Caddy!

Odd thing is, the Red Chinese did this - those crazy, newbie, capitalists!



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Commercial Paper Shrinks for Second Week

UPDATE 1-U.S. commercial paper shrinks for 2nd week - Fed
14 hours ago via Thomson Reuters

By John Parry and Walden Siew

NEW YORK, March 25 (Reuters) - The U.S. commercial paper market shrank for a second straight week, hinting that companies may still be cautious about the pace of economic growth, Federal Reserve data showed on Thursday.

Firms typically use commercial paper to restock shelves in anticipation of consumer demand and to pay wages. Many have been trimming commercial paper issuance as they slow the pace they add to inventories, for fear the U.S. economic rebound might run out of steam, some analysts say.

Recent shifts in the commercial paper market "are linked to a slowdown in the inventory rebuilding cycle that we saw in the second half of 2009," said Howard Simons, strategist with Bianco Research in Chicago.

For the week up to March 24, the size of the U.S. commercial paper market fell by about $7.9 billion to $1.114 trillion outstanding from $1.122 trillion the previous week.

In addition, money market funds, which are big participants in the market, have been selling commercial paper recently, eroding the market's size, said Tony Crescenzi, market strategist and portfolio manager at Pacific Investment Management Co. (PIMCO).

As risk aversion subsides, some investors in money market funds have been switching into riskier, higher-yielding assets such as corporate bonds and stocks, analysts said.

A surge of corporate debt issuance over the past year has replaced some of the short-dated commercial paper debt companies and banks might otherwise have sold, limiting the size of the commercial paper market, strategists add.

"Companies have been terming out their debt and (are) not interested in issuing," Crescenzi said. "Companies can issue debt at longer maturities at decent yields" to borrow fairly cheaply, he added.

The overall U.S. commercial paper market is now about half its peak size of $2.2 trillion outstanding in August 2007 when the credit crisis began.

U.S. asset-backed commercial paper rose to $414.4 billion outstanding in the latest week from $410.3 billion outstanding the previous week.

Unsecured financial issuance fell by $11.6 billion after falling by $24.2 billion the previous week. (Reporting by John Parry and Walden Siew; Editing by James Dalgleish and Padraic Cassidy)
------------------------

Secular, not cyclical - Print Is Dead.


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Managed Print Services and Beyond - I Know One Name? (IKON)

There is a very, very big shoe about to drop in the MPS universe - the "Alan Parson's Project", also known as the Preparation "H", RiKON's - Managed Document Services. 

I have mentioned in various discussions, observing many "want ads" appearing across the country for Managed Document Services Specialist / Managed Print Services posted by IKON. 

Small, interesting point here, the ads are posted by IKON, not Ricoh. At one point, my Google Alerts were bringing 3 to 5 returns from IKON a day. 

I noticed this morning, only one, out here in Irvine. To me, this says they have hired up and are about to roll out the MDS program. It's no secret that IKON, on paper, should have the best MPS talk track in the world. They have an FM - where the standard "assessment" is paramount and software called "TRAC".

Ikon has an EDM division - they know how to craft and sell an SOW. The sales force is huge - feet on the street. A fairly large service footprint - access to multiple manufacturing service parts(debatable, I know) And they should be able to go after business at the Enterprise and SMB level. 

 Indeed, it is my opinion, and I think this is shared by some, that IKON MDS solution has the potential of providing a pallet of services, supported by a very good Professional Services consulting staff, an above-average fulfillment system, and a vendor-agnostic toolset helping clients manage their environment. Of course, every, single, MPS program out there looks fantastic on paper, doesn't it? 

Been there, done that, got the pink slip to prove it. (Well, not me personally, but you get the point...)

IKON MDS is built on Three Phases: 

Total Fleet Managementt – a range of baseline support for deploying and managing diverse fleets of output devices, including supplies, service and maintenance (preventive and restorative), and management reporting. 

Intelligent Device Rationalization – a strategic assessment of current assets, business processes and workflows to help organizations achieve a balanced deployment utilizing the right device at the right time. 

Optimized Business Processes – a consultative approach to design, plan and implement improved business processes. 

 If the above seems vaguely familiar, see the chart below: 

It's the same - Another interesting point, the job description for an MDS Specialist at RiKON includes:

"...Performs complex business analyses of customer’s business communication requirements and develops benchmark demonstrations, proposals and value propositions that exceed customers’ requirements resulting in the development of new customers and retention of existing Managed Print Services account by applying a consultative approach...

" Wow - ok...does this sound like a "copier sales guy"? I know the MDS project, ahem I mean the "Alan Parsons Project" was initiated a while back; back when MPS was hot. Before all the other copier dealers tried and failed. 

So it will be with great interest we watch the press releases as RiKON/RBS/Ricoh start to announce all the "big MDS" wins that will undoubtedly occur between now and the end of the summer. 

One thing - I wonder if there will be a hardware gate inside the MDS commission structure. 

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