Nothing New in ManagedPrintServices: Except Seat Based Billing

Top 100 Summit Executive Council Creates SBB Business Model for Managed Print
February 16, 2016

Calgary, AB - February 16, 2016 - Print Audit®, along with 29 dealer and distribution partners, has completed a 12 week Executive Council for the development of a viable Seat Based Billing (SBB) model for Managed Print. SBB for MPS has been designed as an alternative to the highly commoditized CPP billing method currently employed by the industry. SBB offers stronger protection of dealer profits while at the same time delivering additional savings for customers through efficiency improvements.

One of Print Audit’s key missions is to “Save the office equipment industry” and SBB will help to deliver on this. Declining pages per user, fracturing OEM stability, increased competitive pressures and the commoditization of the traditional CPP model are forcing the office equipment industry to develop a new business model for the future of Managed Print. The SBB Executive Council has come up with a model that will drive a new era of MPS.

“The existing CPP model for MPS has been around for over 15 years and dealers have been looking for new ways to grow their businesses in challenging times.” stated West McDonald, Vice President of Business Development for Print Audit. “SBB will give office equipment dealers a way to increase their total profits while shutting out less advanced competitors. We are all very excited to have completed a viable SBB model so that progressive dealers can start taking advantage of SBB today.”

Seat Based Billing comes with a host of benefits for both dealers and end-users alike:

- 100% budgetable printing costs: No more counting. A fixed monthly fee per user for managed print.
- Cost reduction through workflow improvements: Delivers customer savings while increasing dealer total profits.
- Unified billing: The same billing model for MPS, Managed IT Services, and DMS.
- Improved security: User-based accounting and print tracking.

The SBB Executive Council was created at the Top 100 Summit. The Top 100 Summit is an event where dealer principals gather to build and refine the business model of the future. To learn more about SBB and to see if you are eligible to attend the exclusive Top 100 Summit, visit http://www.printaudit.com/top100

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My take on this -

SBB isn't going to save the industry, but it might help "re-invent this business".


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Who Designs Your Print Policy: Copier or IT Folks?

I am a proponent of Print Policies:

“A Print Policy is the documented outline of procedures, illustrating the organization’s current output-related decision-making processes. This policy is endorsed at the highest level of executive management, contains milestones, and supports the organization’s business goals.”

I've seen implementations streamline work processes, enforce SLA's and reduce costs by millions.

I'm a believer.

It's obvious the best Print Policies are created when working with outside experts.

But who?

On one side stands the copier/printer specialists, mavens of the printed document, leasing, and deal crafting.

Residing across the hall, masters of storage, operating systems, PC's, mobile devices, and even printers, hang their shingle.

That leaves you,  the "IT Guy" responsible for endpoints, Windows upgrades, and those pesky copiers and printers, stuck in the middle - again.

Should you place a call to your IT VAR or copier dealer? Yes.

"The fewer prints you generate,  the less they get paid - simple math."

Long ago, I felt the most qualified managers of output devices came from the office printing/copier side.  In some cases, this is still true.

Here's the rub: a copier dealer, indeed, any business surviving or thriving on the number of prints you generate, cannot in good conscience, help you manage away the mystery and reduce output.

Why would a copier/printer company train salespeople to reduce revenue?  It's an obvious question. One you should ask those "MpS" providers still promising "30% savings".

My recommendation is to work with the group that doesn't survive on your print volume.

No matter who you choose, your partner in Print Policy development should:

Be neutral about printers
The first qualification is to regard each printer as an end-point inside life cycle services. Sure, printers can be dirty and require physical intervention.  Yes, they jam and run out of toner right before a big print project. And yes, as much as 60% of help desk calls are print related.  Yet successful management of assets originates from a position of neutrality.

Neutrality - your output devices represent zero revenue and hold no negative emotional attachment to either contributing party.

Have a holistic view
Your provider must consider the entire output and input fleet, including copiers, printers, print servers, print queues, label printers, fax machines, fax servers, scanners, and yes, even dual monitors.

Endpoints are the beginning; every vendor, provider, and partner relationship is to be documented, holding all accountable.

Once the points and processes are determined - from assessment to retirement - everything is diagramed.

The result is a large flowchart.  Imagine.

Think of your Print Policy as the Vanguard for your IT Policy
As the decision and support process for print and copy fall into the IT realm, covering output devices, conducting end-user assessments, and documenting workflow can be labor intensive.

A Print Policy requires time, expertise, and an end-user interface.  But when the process is complete, establishing the same for a comprehensive IT Policy is easier.

Utilizing the process of generating a Print Policy can be replicated in determining your organization's entire IT policy.

Don't waste the opportunity.

There are more considerations, but these three are significant. If you're interested in a deeper understanding, reach out to me, at greg@grwalters.com.

"Why join the Navy when you can be a Pirate?"

-Steve Jobs

Local band.  Eau Claire, Wi.  Good Stuff.

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ODC expands distribution with the addition of CCG, Collaborative Consultant Group in the US

Collaborative Consultant Group LLC to begin marketing DOCassess & MPS in a tablet to the BTA Dealer Channel.

TORONTO, Ontario – January 28, 2016. Office Document Consulting Inc., a global leader in simplifying the MPS approach and automation of print assessments, today announced the addition of Collaborative Consultant Group to its Global Distribution Team.

“We began focusing on a distribution model in early 2015 and I am very pleased to announce the addition of CCG, Collaborative Consultant Group as our newest distributor.” said Mike Lamothe, President of Office Document Consulting, Inc. “with increased demand of our flagship product DOCassess we began looking for a partner in the United States.” CCG has an established consulting practice supporting dealers and channel partners making a transition into managed print. “it made perfect sense to me, Mike has done a great job building his practice and with the additions of DOCassess and our other solutions CCG will be in a strong position to help their customers succeed”

“Collaborative Consultant Group has been working with our dealers using a “ground up” approach. Providing sales reps the ability to make decisions based on actionable data we see as the real silver bullet. We are excited to join forces with Office Document Consulting and combine world class solutions with real world experience to help our clients achieve growth and drive margins that can be predicted and effectively managed” said Mike Lecak, President of Collaborative Consultant Group, LLC.

About CCG Collaborative Consultant Group LLC.

Located in San Diego, California, CCG is a comprehensive consulting firm within the office imaging and technology industry focused on providing a hands-on approach with its clients delivering proven strategies that positively impact bottom line results. Mike Lecak is a 32 + year veteran of the industry and brings a unique perspective to business planning and execution most critical to owners and senior leaders interested in employing the latest in best practices. To learn more about Collaborative Consultant Group please visit: Collaborativeconsultantgroup.com or call 480-335-7210.
About Office Document Consulting, Inc.

Office Document Consulting Inc. is one of the global leaders in print assessment software and continues to provide innovative solutions to further automate the assessment process. With the launch of DOCassess Platinum and Mobile Mapping App V2 ODC continues to simplify and automate the entire assessment process. To learn more about all of ODC’s software solutions visit www.officedocumentconsulting.com or book a webinar
email info@docassess.com or call 647 389 5048