Why MPS Now?

Managed print services prevented customers from paying too much for devices, service, and supplies and reduced the number of machines in the field. After decades of over-purchasing copiers, companies were paying much more than they should. Paramount to the MPS process was the assessment and every assessment, if performed honestly, found devices well under recommended usage.

The MPS movement was perceived by some as anti-copier, anti-output volume, and thereby, anti-industry. As a practitioner and a champion of “30% cost reduction,” I was a pariah to “peers” and a contrarian to prospects. It was a great time.

As part of a minority movement, we had little control over the definition of managed print. Indeed, prospects, dealers, software houses, and OEMs created MPS in their likeness – which is fine – but each version was supported by an agenda and narrative: “sell more devices, toner, and software packages.” Instead of fighting the system, I pronounced the death of managed print services with hopes of a resurrection in the future.

Read the rest, here.

Ask Greg is Back

A while back, I had an "Ask Greg" column writing for Xerox around Managed print Services where folks would write in and ask all sorts of questions and I would answer.

For the past few years, I've been writing a series titled "New to Copier Sales..." for The Imaging Channel, here.

I'm bringing it back.

I know that there isn't a shortage of 'know-it-alls' out here - the cyber-world has always been populated with bloviating pontificators - I'm not looking to compete with those folks.  All I know is that for the last 20 plus years, I've been involved with sales teams selling and prospects buying.  I've been on BOTH sides of the sales table.

The process is simple.  Ask a question, I'll give you an answer. The question can be about anything: selling copiers, managed print services, uniform rental programs website design, and anything in between.  "

For example, Fred Farkel from Flint, Michigan asks, 

"Greg, I've been in copier sales for 60 days and I haven't sold a thing.  My manager is all over me to sell something, anything.  How can I turn a quick sale?  Can I do anything to get my manager off my a$$? - Fred.

My response might go something like this:

"Dear Frustrated in Flint, 

Quit.

Yours very truly, 

G"

Of course, I'm kidding. (sorta)

"Dear Frustrated in Flint,

I am sorry to hear of your challenges in the 'thumb'.(Mid-Michigan)  Sales managers like yours are the bane of our industry. Regardless,  here are some ideas your manager should have already reviewed with you:

1. Hit up all your existing clients. 
2. Check lease renewals.
3. Comb the "New business" announcements looking for live prospects.
4. Approach family and friends for leads at their place of business.

Remember, you're looking for quick transactional, turns the above ideas are short term answers in a long term game.

PS - Seriously, if your sales manager is all over you so early, keep your resume up to date.

Do you have a question?  Click here.  What have you got to lose?

"Help me, help you."

Cheers!

HP Behind UAPs/UFOs:Department of Defense

Hewlett Packard announced today the existence of HP-researched and developed UAPs commonly known as UFOs.

Throughout the 70s, HP in cooperation with PARC, worked with DARPA to reverse engineer technology not sourced from any country. 

Speaking anonymously, an HP source said, "We've been testing gravity-generating engines for years and although we've been able to lift these devices a few feet off the ground, we have no idea exactly how these machines work."

Accelerate Managed Print Services with the New Model

There is a bounce, a resurgence, a renaissance in managed print services. As the fear of Covid fades and offices around the world repopulate, albeit, by 40-60% of pre-Covid numbers, print and copy functions are grabbing temporary attention. But this uptick is fleeting and short-lived and not based on increased volumes or growing fleets of devices. Today's rekindled interest is based on managing the reduction of print and the increase of digital workflows.

Our traditional business theory of pivoting into managed IT or an adjacent niche was an idealistic idea in the MPS Model 2 (see below, Photizo) 

Today, expanding or diversifying services is less of an option and more of a survival tactic and a foundational plank of the continuing generation of Managed print Services (MpS).  

The circa 2012 model is still relevant, we just need to refocus and recognize new opportunities.

With this in mind, I've updated the model to include new innovations and directions for office technology.

Call for Speakers: UFOs, Mandela, Strings and Selling

 

Why I'm I looking for guest speakers/writers familiar with the following subjects to speak to a select group of my closest colleagues, during one of my Happy Hours?

• How could the supposed 'Mandela Effect' impact copier sales?
• Does the existence UFO/UAPs influence your prospects' buying decision?
• Is there such a thing as a "war in distance lands"?
• When strings are observed, is your sales funnel modified?

Nobody can deny the world is connected more than at any time in history.

Innovation in the Managed print Services Niche...

In most ways, the Managed Services and Managed Print channels look a lot like they did 5 years ago. 

Or do they? In this episode, we’ll explore innovation with two exceptional thought leaders on channel diversification. 

Listen in to get expert advice on how you can innovate and grow your business more while pushing back on stagnation and old thinking.