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Monday, May 18, 2015

Not enough people are making a difference in Managed Print Services. There is a Silver Lining.

ENX is celebrating the people making a difference across the document imaging industry.  Every two years, a few notables in the copier and printing industry receive kudos from their peers.

This year, I received a request from Scott Cullen, asking for input.

I've known Scott for a while - interviewed me, many years ago.  I was impressed, I still am, with his ability to draw out relevant information (like a good assessment) and present an easy to identify story(like a good proposal).  He is good people.

I've also known Susan Neimes for a long time.  She's managed to stay among the top of the media heap, through the turbulence.  Good form.

I am often asked for input on a variety of subject matter.  Here is Scott's request and my response:

Hi Greg,

I'm pretty sure I sent you an e-mail about this already, but just in case, here you go again. As someone who has been around the document imaging industry for awhile, I'd appreciate your input. I know you're busy preparing for ITEX (I'll see you there.), but hopefully you have a few minutes before or after to give this some thought.

The May issue of ENX is celebrating the people making a difference across the document imaging industry...

Here’s the criteria to help with your suggestions: The thought leaders and individuals from all corners of the industry (hardware, services, solutions, supplies, associations, analysts and consultants) whose knowledge and opinions their peers and others in the industry value. Some may be doing a terrific job of leading their organizations and building a business, or in some cases, multiple businesses. 

Others are front and center at industry events, participating in panels and seminars, and networking with other document imaging industry professionals. Some are active on social media or contributing content to industry publications.

You can recommend as many or as few as you would like.

Thanks in advance for your help...


Scott Cullen
Editorial Director


My answer is simple: no more usual suspects.

  1. Any thought leader would have nothing to do with manufacturing hardware, so that removes a grip of people.
  2. Real visionaries see OEM enforced quotas as oppressive, this negates others.
  3. Analysts/consultants pontificate based on rearview data and parrot spec sheets as analysis, nothing there either.
  4. Finally, an "MPS program" is no longer innovative and barely relevant.
Nothing from OEMs, the standard copier model participants, analysts, or program managers.  "We've always done it this way..."

There is, however, a collection of luminaries:

Mike Stramaglio - Ignore for a second, battling the monopoly, Mike is compelling channel players re-evaluate their entire accounting system and business model.

Kevin DeYoung - Kevin refused to play the OEM-shuffle-for-shelf-space game long ago and continues to expand the minds of his clients.

Jenna Stramaglio - The Family knows technology and Jenna is great at conveying bold messages.

Kevin Morris - Kevin Morris is running the best MPS model in the industry, he has no peers.

Jennifer Shutwell - For those ready to see, Jennifer, through her work with your MPSA and end users, has illuminated relevant facets of the MpS ecosystem.

Milton Bartley - Milton is an example of successfully pivoting from the status quo, copier model.

Andy Slawetskey - Media aggregator supreme, he gets the words out consistently and has toner in his blood.

Seven points of lights in a crowded, cluster of normalcy.


There you have it.  I may not be a 'difference maker' in 2017...but, I'm good not being on a list.

Click to email me. 

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