Experts pontificated how Trump had no experience in government. They vilified Trump supporters calling them racist, homophobic, morons - ‘deplorables’. Anti-Trump minions repeated over and over how Hillary was empathetic to the cause of women - although she’s chief enabler to her sexual predator husband.
"We will own the third party toner market and then we will destroy the third party toner market."
In what can only be described as one of the boldest moves by an OEM to control its destiny, HP Inc. is positioning to 'disrupt' the aftermarket supplies niche with its $1.1 billion take over of "...the world’s largest collector and recycler of imaging supplies..."
After years of competing with firms that 'recycle' empty cartridges by re-labeling, re-assembling or simply manufacturing exact duplicates of their product, HP Inc., in one intrepid motion, becomes the largest supplier of recycled toner cartridges - not only HP, but a multitude of other manufacture's aftermarket supplies are now under the control of HP, Inc.
The industry is rife with shocked response...
###
Let not your heart be troubled, the above statement is a journey into the absurd, macabre and fiction.
But imagine the consequences of such a move.
The next time you complain about how HP has "screwed its customers" by initiating software that checks toner cartridges for a chip, consider mother blue setting up her own recycling factory south of the border.
On the other side of the coin, when HP exclaims the 'disruption of the A3 industry', take it with a grain of salt. Sixteen new copiers does not a 'disruption' make; buying her way into the aftermarket niche would cause great turbulence.
Gartner - "IT asset management (ITAM) provides an accurate account of technology asset lifecycle costs and risks to maximize the business value of technology strategy, architecture, funding, contractual and sourcing decisions.”
There is so much turbulence in the industry today, it's tough to figure out what to do.
Margins continue to drop
The OEMs are locked in a War for the remaining 'clicks and you're in the line of fire
Customers are demanding more than "scan once, print many'
We know you're going to survive. What can you do to thrive? How about selling asset lifecycle management?
There is a great way to remain relevant in the eyes of your customers and sell more services without the hassle of establishing third-party partnerships, investing in a NOC, or falling into a huge time-suck.
No need to retrain your sales staff.
No heavy investment in software packages that require an MBA to operate and understand.
Keep your existing toolset
There are plenty of tools out here to support an ITIL model, you just need to commit to the philosophy.
“Life should not be a journey to the grave with the intention of arriving safely in a pretty and well-preserved body, but rather to skid in broadside in a cloud of smoke, thoroughly used up, totally worn out, and loudly proclaiming "Wow! What a Ride!”
- Hunter S. Thompson
In 2009, we jumped on the MpS bandwagon, supporting Photizo, evangelizing Preo,Printelligent and the new opportunities MpS could provide...
In 2011, we consulted companies into the world of managed IT services recommending Collabrance and others...
In 2015, confronted with the most turbulent run ever, we heralded in the End the copier industry as we knew it...
Through every turn, zig and zag, one constant remained; there is ALWAYS a tomorrow. So it shall be with our niche. Once everything settles, when leverage money guys leave, and a single OEM remains, when the channel is nothing but a memory, you can prevail.
You can sell this as a service.
As a copier sales professional, you know how to work with leasing companies and construct a complicated finance deal.
You know how to SPIN, how to uncover business challenges and discover new prospects. More importantly, you know how to present a piece of hardware with services and derive revenue from your efforts.
Ask yourself, "What's the difference between a copier and a commercial air conditioning unit or managing lighting usage/costs vs. managed print services?"
What's the difference? You are the difference.
You know how to assess, construct a proposal and present both complex sales as well as simple engagements.
Also, those industries are going through the same pressures we experienced, almost a decade ago; shifting from equipment only sales to services-led engagements. More than managed services or doubling down on MpS, shifting into adjacent industries represents the greenest of greenfields.
Trane is monitoring equipment.
To prove my point, consider this statement:
"...With industry-leading expertise, innovative equipment, and cutting-edge technology, we can help your business operate better than it ever has before. Our clients have found they have the capacity to run smarter and more efficiently. To operate more sustainably and cleaner. To realize better outcomes and provide more for those who live and work in your environments..." If somebody gave you this value proposition to use in your copier/printer/MpS/MNS/toner sales efforts, you could, right? It makes sense.
Which OEM made this statement? Ricoh? Xerox? Konica Minolta? HP? Lexmark? Did the copier dealer across town or a big MpS software company put forth this value proposition?
No.
TRANE, the manufacturer of heating, ventilating and air conditioning systems and building management systems and controls said this, here.
TRANE has been this business since 1885. They've experienced turbulence and transformation along the way and are currently trying to address the IoT, remote monitoring and service of their equipment.
This is ONE example. There are many more and the number is growing every day.
After surviving the Titanic, Rose let go of her past, embracing all possibilities. Exploring West, elephant riding, barnstorming, family - adventures once imagined, lived.
Our industry has deep damage along the starboard side - the ship will sink.
Darkness and gloom lurk. No one is to blame, it is the way of things.
Do not listen to the OEM's siren song of new partnerships and growing print business. Do not believe pundits parroting, "Remain calm, everything is under control..." You are in control, not them.
Yes, MpS is coming back. I know dozens of successful MpS practices engaging clients, supporting MpS, and making a profit today; it isn't that we've completely abandoned the idea. But, I'm observing that we've left MpS to pursue the latest shiny object, managed services. I'm not deriding that effort - worthy is the quest away of print. And no, clients haven't fallen prey to our hypnotic social media or cold call campaigns - they've heard the "30% savings" mantra and see through the "optimized fleet" scheme. What I see is that we've come full circle. MpS programs, benchmarks, best practices, and philosophies have been rooted and everyone has logged their "10,000 hours. Today, we've got programs and associations: CompTia's Managed Print Services community, Xerox PagePack, Canon MDS, Ricoh MDS, HP MPS, Toshiba Encompass, Lexmark MPS, Sharp MPS, Muratec MPS, Kyocera MDS, Okidata MPS and the grand daddy of them all, your Managed Print Services Association. Today's software, unavailable in 2008, reads devices and spits out proposals in the blink of an eye.
Like cities in the dark, MpS programs dot the landscape: Supplies Network, Digitec, LMI, Clover, Synnex and more provide sales training, assessment/TCO tools, and automatic toner fulfillment. These managed print services pillars are proven, standardized and in place. In other words, managed print services is the status quo. The establishment is MpS.
Consider the following: MpS is part of a stale and complacent offering. Is there anything staler than copiers, printers, and paper? No. There is nothing more old-fashioned than marks on paper. Don't believe me? Ask your customers. The providers are not in touch with customers. While we've been promoting OEM-specific solutions and telling prospects about our 14 new models, businesses have been shifting from copying to scanning, relieving themselves of those big, nasty A3 copiers, and going paperless - without our help. Think I'm wrong? Check Xerox's earnings for the past 3 years; review HP's numbers for the same period and feel for those Lexmark CxOs, crash-coursing Mandarin. They all lost touch years ago. These shinny offerings are wedged into old business models. I've had paying clients tell me, "...if it(managed services) doesn't fit into the 'blah, blah, blah', copier dealer business model, it will never work..." Indeed, even successful managed print services practices utilize yesteryear's example; contractual services tied to equipment placements. What once was our strength, is now our greatest weakness. "Complacent, out of touch, old business models"- I challenge you to google, "How to Recognize an Industry Ready for Disruption" - you'll find that we are sitting on the bubble. The niche is primed for major turbulence; bigger than experienced at the beginning of MpS, and separate from current consolidations(OEM/Dealer). I suggest that you and I are on the cusp of a Revelation and Revolution. The MpS 'third day'. Resurrection. This time, the MpS revolution will be carried forward by in-the-field, MpS practitioners, free of stifling processes and discombobulated compensation plans... This time, executives who've forgotten how to sell, aren't fashioning a strategy designed to secure more self space, create equipmentquotas then calling it 'managed print services'...
This time, we help our clients move away from ink, away from printers, away from copiers, without the promise of 30% savings...
Who's coming with me? This moment will be the moment of "....something real and fun and inspiring in this God-forsaken business and we will do it, together..."
"Those that fail to learn from history, are doomed to repeat it."
- Winston Churchill
The Earth rotates, our Moon orbits, both circle the Sun, the solar system flows within the Galaxy and the Milky Way drifts through the Universe.
Nothing stands still.
Some observe "change" in patterns - our lifecycle, ocean tides, seasons, sunrises and sunsets - there is a basic rhythm and circular order. Though seasons repeat and the Sun always rises, each Summer is unique, every Sunset, one of a kind. Flow patterns have similar signs, yet every journey is singular.
Even though we live within the turbulence, recognizing the past in our future is challenging. The establishment doesn't like change.
"Progress, far from consisting in change, depends on retentiveness. When change is absolute there remains no being to improve and no direction is set for possible improvement: and when experience is not retained, as among savages, infancy is perpetual. Those who cannot remember the past are condemned to repeat it."
- George Santayana
Business systems abide the same laws yet it's difficult to recognize the signs of change, turn of seasons. Arguments are historically similar, the signs as prominent, examples clear, but buried in the status quo:
"There is no reason anyone would want a computer in their home." - Ken Olsen, founder of Digital Equipment Corporation
"It’s time we wake up from the pipe-dream of the paperless office..." - Wired
"Tsk. Death of the Copier? Come on, the OEMs will be around forever and people need to make copies. Who let this guy in?" - Some print/copier dude, Lyra, 2009.
We've all been here before - as a society and as the human race - today it's the internet, a century ago it was the telegraph. Today it's iPADs, yesterday it was chalk.
Chalk.
There have always been visionaries, there will always be Ludittes. As further illustration, consider the following list discovered years ago via Fred Kemp, a professor in Texas, by way of Collins and Halverson and originally presented by Dave Thornburg and David Dwyer.
They're describing resistance to change. I know you'll see parallels.
Fascinating:
From a principal's publication in 1815: "Students today depend on paper too much. They don't know how to write on a slate without getting chalk dust all over themselves. They can't clean a slate properly. What will they do when they run out of paper?"
From the journal of the National Association of Teachers, 1907: "Students today depend too much upon ink. They don't know how to use a pen knife to sharpen a pencil. Pen and ink will never replace the pencil."
From Rural American Teacher, 1928: "Students today depend upon store bought ink. They don't know how to make their own. When they run out of ink they will be unable to write words or ciphers until their next trip to the settlement. This is a sad commentary on modern education."
From FTA Gazette, 1941: "Students today depend on these expensive fountain pens. They can no longer write with a straight pen and nib. We parents must not allow them to wallow in such luxury to the detriment of learning how to cope in the real business world which is not so extravagant."
From Federal Teachers, 1950: "Ballpoint pens will be the ruin of education in our country. Students use these devices and then throw them away. The American values of thrift and frugality are being discarded. Businesses and banks will never allow such expensive luxuries."
From a fourth-grade teacher in Apple Classroom of Tomorrow chronicles, 1987: "If students turn in papers they did on the computer, I require them to write them over in long hand because I don't believe they do the computer work on their own."
From a science fair judge in Apple Classroom of Tomorrow chronicles, 1988: "Computers give students an unfair advantage. Therefore, students who used computers to analyze data or create displays will be eliminated from the science fair."
Breathtaking, isn't it? "Deniers" from 1815 to 1988.
I remember business owners back in the 90's exclaiming, “Why would I ever need a computerized accounting system?” Three years later, most of those suppliers were gone.
Do you hear similar comments? Yes, everyday.
OEM sponsored ‘studies’ reporting how office print is rising or a blog projecting paper as the preferred knowledge transfer medium appear almost daily; more signs lamenting "pen-knives" and "store bought ink".
I hope you're not telling your employees or prospects, they don't know how to "write on a slate without getting chalk dust all over themselves" or "Ballpoint pens will be the ruin of education in our country..."
Robots are replacing jobs like never before, and that's okay.
The business world is evolving away from paper - processes are quicker and more efficient when utilizing digital conveyance of information, and that's okay.
Technology will be the great equalizer, women will be paid the same as men, minimum wage may end up at $40.00/hr, but cashiers and order takers will be replaced with the aforementioned robots. And that's okay.
Study history, recognize the signs, see the future, flow through the now.
Don't be the historic-denier.
Curious about your future? Interested in technology as a catalyst? Join us for a thrill-packed, riveting, web-event, "The Future of Everything", May 19, 2016.
It’s been almost a year since I’ve written about copiers here at The Imaging Channel. During that time I’ve been in the field, in the IT realm, watching office print disintegrate from the end user side of things. It isn’t 1999 out there; companies are not buying big, 11x17 copiers as they once did and end users are not printing emails or recipes by the thousands anymore. On the good side, end users don’t hate printers or copiers as much. Unfortunately, that’s because end users hardly, if ever, think about print. To them, toner on paper is approaching irrelevancy.
Can anyone deny that this niche is in the midst of historically turbulent times? We’re witness to the transformation of an industry embedded in the fabric of modern living. Every person in the business world recognizes the copier and printer as foundational tools of the trade. Our industry is all over the world, but that world is changing, transforming daily away from the mundane, away from slow processes and away from paper.
We see the results of this movement in the way our OEMs are fracturing: Xerox is splitting, HP has split, and Lexmark is disintegrating. The Big Three of American office automation are shattering into stars.
This turbulence affects the independent channel as well. Merges, acquisitions and the entry of investment groups tell the tale of a smaller, less-populated landscape. Indeed, as the manufacturers fight for their lives, how can the independent reseller manage? Should you jump into the fray, slapping a “For Sale” sign on the front door? Should you shutter the place and simply get out?
I’ve noticed a peculiar thing:
These thoughts are my personal critique of an industry, not an individual.
Weeks ago, over one hundred leading MpS providers congealed in Park City, Utah to discuss the future of MpS. It was a great educational and entertaining event - recommended.
This event was one of the best I've attended in years - only the MWAi show from last year, stands above. West put together a great agenda and was able to recruit a diverse set of industry luminaries.
Here's a quick list of observations from The Top 100 - "MpS is Changing" conference:
The venue: Superb.
Event organization: Stellar.
Promotion: Unparalleled.
Presenters: Both gargantuan and irrelevant.
Content: Both significant and forgettable.
Off-line conversations: The best in over a decade.
For a detailed tracking of the event, talks, and feedback, see Ken's, Art's, West's, and Andy's most accurate reports.
The video, recorded, edited, and presented on-site, nearly live, is one of the best promotional pieces in the niche. It was organic and fun. See it here.
Enough of us patting each other on the back, like we’re all buds. Here's a two word summary of the show: "Points Missed."
It has been said our niche moves at the speed of an HP Series II - I don't agree with that 100% of the time, but after this conference, I'm having second thoughts.
I've stewed on this for what seems years - why do so many still believe in the old models? Why don't they see what others see?
In a juxtaposition with the best content I've witnessed, the audience comments were befuddling. I sat there, shaking my head, not at the presenters(mostly) but frustrated over the 1970 mentality of the audience. Still!
Here it is. A list of call-outs from my perspective:
"Automatic Toner Fulfillment": 2007 called...
"If you sell hammers, everything looks like a nail" so, if you sell re-man toner, all the world is an empty printer, right?
ARRRG.
Getting toner to the right desk at the right time is something we've cut our teeth on, back in 2007. Staples delivers more toner to more desks, on time, "automatically" than anybody else and they use people. Automation for automation's sake is not visionary.
The fact that we are looking at ATF as a new advantage, in 2015, is trite - Clients expect every MpS program can 'get toner to the user' as a mundane function.
There is no such thing as "MNS": Really.
This irks me on a personal basis. Nobody in real IT refers to anything as managed network services; it is simply managed services. Whenever we say "MNS", we look like wanna-be, IT knuckleheads. If you're IT contacts don't flinch or roll their eyes every time you say "MNS" they are being polite.
When the Epson dude referred to his ink bags as "disruptive", I think most in the room assumed it was we doing the disrupting.
Immediately, calls of, "how can I make money the old fashion way, when I sell the machine and lifetime ink all upfront?"
The answer is, "you can't make money the old-fashioned way..."
But here's the miss: we won't be using ink-bags to disrupt, this disrupts Managed print Services.
It's the other way around: bags-o-ink AND "Instant Ink"(DOTC, 2011) will move the channel closer to irrelevancy. Not because wet-toner is better than dry-toner - the iceberg here is "Lifetime Supply". Buy a printer and never purchase toner or ink again. All the costs, revenue, and profit are upfront. An offering, so simple a monkey could sell it.
The 'lifetime' model will remove MpS from the lexicon because there is no need for a relationship.
Those MPS consultants and OEM programs that stress toner as "the most important component" of MpS have led us down the primrose path.
This one issue, redefined as "MpS" is slipping from the dealer channel into the hands of surviving mother-ships.
"Toner" is not a relationship and the biggest reason OEMs say they need an independent dealer channel is to maintain the relationship. Well. The relationship is getting thinner every month.
Think about it, the 'lifetime ink' business model eliminates:
Meter reads - no billing
Monthly billings - see above
Deliveries - UPS
Phone orders - machines phone home
Service calls - these things don't break
Quarterly reviews - why?
Contracts
Independent Dealers
Etc.
If I were getting into managed print services today, I would become an Epson reseller and push those guys to start releasing model after model, ASAP, before HP kicks their super-duper, closed loop MpS machine into gear.
I mentioned this during the Q&A, and nobody understood what I was saying.
...chunks...blown...
points...missed...
Watch Epson. Watch HP MPS.
In The End: It's Not Me, It's You
I've seen great things in our niche. I've seen companies make the leap, shun the old ways, and thrive.
I've also seen organizations espouse the future, make cosmetic changes and fail - the road back to 1991 is littered with used-up MPS Directors. Settling into the old ways of selling copiers, hiring sales managers from yesterday's enterprise, 'trapping customers', paying salespeople a pittance yet expecting them to be professionals, and forcing equipment quotas on their customers - is the easy thing to do.
I've been ringing the bell for years - "MPS is the gateway to something bigger than toner and copiers...". I evangelized the new ways only to see big equipment manufacturers hijack and kill innovation, searching for more shelf space and stickier schemes.
It is the way of things.
But it doesn't need to be your way. Many have made the shift, pivoting off the copier and into fertile markets. It isn't easy to break free the ordinary ways, but it's got to be done.
Conferences that break the mold, separate the future from the past are few and far between - this Top 100 is one of the less ordinary get-togethers. If you were there, you are one of the less ordinary people and nowadays, the Life Less Ordinary is the life evolutionary...
ENX is celebrating the people making a difference across the document imaging industry. Every two years, a few notables in the copier and printing industry receive kudos from their peers.
This year, I received a request from Scott Cullen, asking for input.
I've known Scott for a while - interviewed me, many years ago. I was impressed, I still am, with his ability to draw out relevant information (like a good assessment) and present an easy to identify story(like a good proposal). He is good people.
I've also known Susan Neimes for a long time. She's managed to stay among the top of the media heap, through the turbulence. Good form.
I am often asked for input on a variety of subject matter. Here is Scott's request and my response:
Hi Greg,
I'm pretty sure I sent you an e-mail about this already, but just in case, here you go again. As someone who has been around the document imaging industry for awhile, I'd appreciate your input. I know you're busy preparing for ITEX (I'll see you there.), but hopefully you have a few minutes before or after to give this some thought.
The May issue of ENX is celebrating the people making a difference across the document imaging industry...
Here’s the criteria to help with your suggestions: The thought leaders and individuals from all corners of the industry (hardware, services, solutions, supplies, associations, analysts and consultants) whose knowledge and opinions their peers and others in the industry value. Some may be doing a terrific job of leading their organizations and building a business, or in some cases, multiple businesses. Others are front and center at industry events, participating in panels and seminars, and networking with other document imaging industry professionals. Some are active on social media or contributing content to industry publications.
You can recommend as many or as few as you would like.
Thanks in advance for your help...
Cheers,
Scott Cullen
Editorial Director
###
My answer is simple: no more usual suspects.
Any thought leader would have nothing to do with manufacturing hardware, so that removes a grip of people.
Real visionaries see OEM enforced quotas as oppressive, this negates others.
Analysts/consultants pontificate based on rearview data and parrot spec sheets as analysis, nothing there either.
Finally, an "MPS program" is no longer innovative and barely relevant.
Nothing from OEMs, the standard copier model participants, analysts, or program managers. "We've always done it this way..."
There is, however, a collection of luminaries:
Mike Stramaglio - Ignore for a second, battling the monopoly, Mike is compelling channel players re-evaluate their entire accounting system and business model.
Kevin DeYoung - Kevin refused to play the OEM-shuffle-for-shelf-space game long ago and continues to expand the minds of his clients. Jenna Stramaglio - The Family knows technology and Jenna is great at conveying bold messages.
Kevin Morris - Kevin Morris is running the best MPS model in the industry, he has no peers. Jennifer Shutwell - For those ready to see, Jennifer, through her work with your MPSA and end users, has illuminated relevant facets of the MpS ecosystem. Milton Bartley - Milton is an example of successfully pivoting from the status quo, copier model.
Andy Slawetskey - Media aggregator supreme, he gets the words out consistently and has toner in his blood.
Seven points of lights in a crowded, cluster of normalcy.
###
There you have it. I may not be a 'difference maker' in 2017...but, I'm good not being on a list.
Could end in burning flames or paradise..." - T. Swift
Mps Practice Managers, salespeople, BDMs, specialists, consultants, experts, evangelists, directors, principals, planning managers, and vice-presidents - I got a question for you:
If you had the chance to build an MPS practice, today, from scratch, inside a VAR, how would you do it?
Where would you start? Building a team? Compensation plans? Assessment tools and DCAs?
What's your visionary statement? Would you put together another, two-dimensional, old-school, top-down, business plan? Really?
What about legacy accounting systems, dispatch, vendor relationships, existing BDM mentality, corporate philosophy/culture, probes, NOC, SLAs, BDR, MS, and customer transformation off paper? Can you lead or will past mistakes haunt you like the phantoms of Macbeth?
"Shark Tank" is the latest "walk in a room, be berated and leave" TV show. Think, The Apprentice, The Voice, and The Gong Show all rolled up into 47 minutes of thrill packed demonstrations.
Entrepreneurs (everybody is one now days) pitch their idea to the 'sharks', asking for funding in exchange for ownership. If the sharks like what they see, they may bid against each other in an effort to get a piece of the possible up side. If they don't like a proposition, they drop out.
One of the sharks, Barbara Corcoran, was interviewed by LinkedIn revealing some interesting ideas about intuition and partnering. Barbara built a real estate empire in New York, employing 1400 folks before selling her company for about $60 million. Today, she advises and runs up and coming businesses.
She knows what she does best and where her weaknesses lie - when hiring or partnering, she seeks out those who have qualities she does not and utilizes her intuition on all decisions. She doesn't actively seek out MBA's - she's lost money with them in the past.
"She didn’t wait for karma to come around and bless her at some later point; she got mad and she fought for what she wanted now."
I equate her attitude toward MBA's similar to my view about benchmarks. Why utilize other people's academic musings. The world changes so quickly, book knowledge or user surveys cannot keep up.
Sure, standard mechanisms of accounting and finance apply; there are plenty of talented people excel in the science of 'double-entry'. When the environment is stable, meandering or static comparing today to yesterday in order to see tomorrow, is prudent.
But it ain't that way anymore, is it? Turbulence is everywhere. Looking aft only tells you where you've been and listening to people who measure tomorrow from yesterday is a siren call.
I follow her example and advice: let others live the normal. Believe in what you feel as much as what you think - most of all, hear yourself.
What are you doing in your business? Are you adding up the numbers, working harder to get more done? Are your wheels spinning?
If you could alter anything, what would your gut tell you to change?
The Executive Summit has been in existence for three years, this is my first one. For context, I've attended and spoken at every domestic Photizo MPS conference, I attended and spoken at a few ITEX get-togethers and a BTA meeting - I 've attended more shows than I can remember.
I've known of MWAi and the group for years, meeting Mike Stramaglio at a Lyra back in ....2009 or 08, I forget. Mike and I have broken bread and on occasion, we've even solved many of the world's problems over whiskey, Cabernet, or some other variation of libation.
Shigetomi's "flowing water crest" is a gem-like work created by abandoning the ego and assimilating it with the flow of water. The main shadow of the flow of the sudden time while echoing the song of Raku Holy Water is
probably because it has the memory of water
July 2014
Catchphrases come and go: Transformation, transactional to services, customer-centric, think outside of the box, change or die, innovate or die, release in beta. Each moniker seems to hold its uniqueness for about a week.
"Disruption" - is one such word.
Today, it's disruption tomorrow it's something else - observing the same thing over and over, calling it something new, expecting different results. In an attempt to understand the temporarily incomprehensible connectivity between multiple events occurring in real-time, a snapshot is taken.
A static slice of activity predicts futures based on this single shot.
Managed Print Services is just about the hottest issue out there - with prospects and industry insiders.
And right now, MPS is still the frontier of cost reduction for both clients and providers - everything is being created today, in the here and now, without a "template".
Clients are not sure how MPS works. Providers are struggling with the concept, the services, how to best articulate the benefits and how to manage a Print Management Services program.
With this in mind, the first annual conference dedicated to Managed Print Services (MPS)will be held in in San Antonio, Texas on April 26th through 28th, 2009 and sponsored by the Photizo Group.
Now, for me, the Photizo Group is one of the very first groups, if not THE first group, dedicated to researching MPS and it's impact on the market. In addition to monitoring the market, the Photizo Group has defined the basic structure and phases of MPS -
Control
Optimize
Enhance
These match my definition of the stages of MPS. I have incorporated these three stages into my talk-track. More importantly, I see evidence in the field that the above model is viable.
Having said that, I STRONGLY recommend everyone who is now in or thinking about getting into MPS attend.
- With the turbulence in our industry and with hardware dominating most vendor's and client's discussions, the most challenging task many face is differentiation. MPS is a differentiater - and the Photizo Group is out there on the leading edge -
The conference features three tracks.
"The first track is for those who are in the initial stages of an MPS engagement and who are trying to control or optimize the hardcopy (printers, MFP's, and copier) fleet.
The second track is for those who have implemented an MPS program, and who are now looking to drive business process optimization through advanced MPS services such as workflow consulting, document management optimization, and other activities to enhance the firms business processes.
The third track provides a focus on small and medium businesses and their specific MPS implementation issues."
There will be speakers, best practice presentations, case studies, market data, and many other sessions designed to provide attendees with actionable tips and techniques for the success of their MPS program.
