Sunday, August 3, 2008

Managed Print Services and The Corporate Culture



2008

"No Way are you taking MY LaserJet...no way"

Change - "They always say time changes things, but you actually have to change them yourself." - Andy Worhol

Over the past few weeks I have visited many differentbusinesses looking at all sorts of different copier fleets and business situations.

Some common threads with all of the studies are:

1. The requirements of the users are far under the capacity of the machines they are using.

2. Facilities and I.T. are working together, opposed to shifting to one unique department.

3.
Corporate culture: End User response is very favorable to "new" ideas and specifically, new equipment - yet they still attached to their "personal" output devices.

Point one is a no-brainer; except for true, high volume applications, general business departments, are using "more machine then needed".

Point two is a more of a revelation. I expect most print/MFP fleet decisions to be made uniquely by the I.T. department. In some cases this is true. But I have been surprised to see Both Facilities(or purchasing) and I.T. working together on the Pre-Implementation. This is not a bad thing.

This has been quite refreshing, and at the same time, very dynamic. When I see this, it tells me that the client has thought through the basic issues surrounding print management and somehow recognizes the importance of have both influences at the table.

Point three is an "oldie but a goody" - if end users have a printer in their office or cube, they do not want to see it go away. This is a challenging aspect for employers and is dealt with in a variety of ways, depending on the culture of the company.

Just a little information from the field, HMHO...

You might like these:

Managed Print Services - Everybody Sells

I.T. and Facilities and Your Copier

The Second Most Important Tool in Managed Print Services






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