Sunday, February 22, 2009

Excellent Discusion over on LinkedIn - "Just What is Managed Print Services?"


2/22/209

The topic was posed from Michael O'Leary, Director- Document Outsourcing at Info Trends.

A sampling of the responses:

"...I hope I did make this point in my explanation--print management is a services led sales strategy. You will sell equipment but frequently that revenue stream becomes a fulfillment of the print management engagement rather than the entry point..." - Tom Callinan

"...One of the biggest problems I find in discussing MPS, or PM or any other name that is developed, is that no one is working from the same definition..." - Shawn Robison

"...I don’t view print management or MPS as new; they are evolving, but what doesn’t? I sold “fleet management” agreements inside of facilities management (FM) agreements for the last 10+ years (A services led sales approach). Admittedly, we didn’t look at the cost to print at the individual asset level other than trying to move prints to copier based products or the production center (a mistake)..." - Tom Callinan

"... in our definition Print Management is two components: Printing Management and Printer Management.

Printer Management is also mostly known out there as MPS. It has everything to do with the device; meter reads, supplies reporting, supplies fulfillment, break fix information and various alerts as to what is happening on the machine..." - John MacInnes, President & CEO Print Audit

"...one company I recently interviewed (one of the largest managed print services installations in Europe) had a very good perspective on this. They said (and I paraphrase a bit here): "Most vendors are approaching Managed Print Services as 'wrapping' services around hardware in order to sell more hardware."

"What we want, and where the market is moving to, is for a vendor to offer me all of the services required to manage my fleet and hardcopy startegy just like I manage any other IT technology. And oh, by the way, if they provide the hardware also, that's a bonus." -Ed Crowley, Industry Pundit - Managed Print Services


### Update ###


This great discussion is done brewing, having been removed from the group.  It was good while it lasted.



Click to email me.



2/22/09
Reactions:

1 comment:

  1. "...one company I recently interviewed (one of the largest managed print services installations in Europe) had a very good perspective on this. They said (and I paraphrase a bit here): "Most vendors are approaching Managed Print Services as 'wrapping' services around hardware in order to sell more hardware."

    I would say that's the most accurate definition.

    ReplyDelete