Great Post from Ed.
Hardware Agnostic, Service based vs. Equipment Based...Printer Industry News: Managed Print Services… Staying the Course – Or Changing the Game?: "In reality, a services business model cannot be commoditized. If a firm is offering differentiated service with significant value add, then there is no way to become commoditized. However, if the firm is wrapping a CPC program around hardware and calling it MPS, this can absolutely become commoditized. But this is also a hardware-centric business model, not a professional services-centric model."
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