NanoClusters and InkJet Printing - The Print Process is Not Used to Print But to Manufacture

11/2008

The key to a "bottom-up" production of possibly the first heterometallic gallium-indium hydroxide nanocluster was the substitution of nitroso-butylamine as an additive in place of nitrosobenzene.

The above sentence is not made up - it is part of an article here.

But the reason I have been following NanoTechnology as it interrelates to printing - is simple.

One day most IC boards, video displays, light sources, and electrical devices will be as thin as a piece of paper and will have the ability to be manufactured on demand - with the help of Nanoclusters, thin-film, and Inkjet applications. See "State-of-the-art inks and other materials are opening up new applications for inkjet as a manufacturing tool."

Stop for a second and think - ink is applied onto a surface, if we replace the ink with a substance that could say, conduct electrical current, and we could control the current within the structures "printed" on a surface in an elemental sense we would be able to "print" fully functional, custom, IC boards.

We could print/spray/inkjet, on the surface of a sheet of paper, shingle, or car roof, a solar collector(Konarka demonstrates micro/nano inkjet-printed solar cells). And with wireless power, transfer the captured power to other, flat, "printed" lighting sources - a "light bulb" as thin as a sheet of paper.

Oh but wait, there is so much more.

The computer of the future could be 'painted' into your desk surface, or briefcase, or the lap of your trousers. ( see Inkjet printers could be the chip factories of the future, squirting out circuits made from layers of organic semiconducting ink.)

HUH?

HD video displays "spray-painted" onto walls - this would add a dimension to "tagging".

Cell Phones, applied to clothing, tattoos that light up at night, cars that change colors - or show running video all over its surface...

Well, before all this BladeRunner stuff hits, I guess we can look forward to nanotechnologies assisting in regular, boring, photo-prints:

"Photo-quality papers with ink-receptive mesoporous layers that are based on inorganic solids fulfill the requirements of present-day high-speed inkjet printer much better than those based on organic polymers..."

Experiments indicate that the presence of nanosized polynuclear aluminum complexes in the ink-receptive layers of new paper can help to improve the permanence of photo-quality images. This means colors stay longer on paper containing nanosized polynuclear aluminum complexes.

I still want one day to be able to change the color of my Rover as easily as I change the color scheme on my Windows...

Interesting? See:

Nano Packs

Click to email me.

How Your I.T. Contacts Look at Print Volume

11/2008

This IT professional illustrates the internal challenges those on the outside never see or appreciate. This is a long post, but get through it, it's worth the read.

Also, kudos to rIKON: The "IT's Fault" Perception and Karma - Written by Jay Rollins, Off the TechRepublic site, here. 

"So this week on the new job was interesting. As with many organizations, IT’s arch-nemesis, marketing, was having issues. They were trying to print these ginormous files on a teeny-tiny color printer and could not understand why they kept getting errors. Every time they would try to print to this printer the expected “belch…puke…putter” sound was heard and out would come a screwed-up rendition of what they were trying to print. And only one out of the 600 copies they requested. 

The challenge in this day and age is that everyone and their grandmother expect to be able to click “print” on a file and it just magically happens. And because 99.999% of printing is just that, “magic,” it becomes increasingly painful to listen to marketing complain to the CEO that they can’t do something as easy as printing a file. 

Now we all know that the phrase “it depends” comes into play here. My astute colleague at my new job reminded me that any PC has the potential to blow up any printer given the right opportunity. So how do you react? They just attacked you in front of the CEO waving the “incompetent” banner! You can’t come back and say that you can’t print a 10GB PDF to a home office printer and not expect a buffer overflow. That just sounds lame and you can see everyone’s eyes glazing over before you utter the words. Besides, we’re IT. We don’t look for quippy comebacks because we’re solution-oriented. We’re all about customer service. Right? 

Here comes Karma. I’m all about the root cause. 

We don’t have any desktop publishing expertise on staff, but one of our enterprising senior guys called up a graphic artist buddy of his to get some pointers. But before that happened, one of our other key guys already started looking at outsourcing solutions. Finding the experts in the field and making it their problem was a brilliant stroke of genius. We looked at the volume of printing that marketing was doing and called up our IKON partner. 

They came to the table with a proposal that was about even with what marketing was spending on their newsletters and calendars. But I followed my own advice and reviewed the entire accounts payable for the company. I discovered a ton of other printing the company was doing outside of marketing that actually made the IKON solution stand out. There were challenges. I was trying to keep marketing from chucking the problem over the wall to IT. I sent them the section of my spreadsheet of every vendor that I thought was a printing vendor. For anything that contained or referenced the words “print,” “promotion,” “publisher” or “press,” I asked them to identify vendors. In order to make this proposal work, we needed to establish rules and controls to fully realize the benefits of the IKON solution. 

All printing had to go through the centralized print shop. Accounting needed to be made aware that printing at Kinko’s could no longer be expensed. If the teams could not plan a week ahead to schedule their printing, then the old adage of “Your lack of planning does not mean my crisis” comes into play and there are no excuses. Additionally, one of the top five issues in the helpdesk gets outsourced. We were both stakeholders. But marketing continued to push back. I came to realize that this IT organization was all about customer service. 

They did everything for the business units even to their own detriment. I came from the school where you try to get the business unit to have some skin in the game, but we had our own customer service scores to attend to. So I found myself on the horns of a dilemma. I needed to make the changes in the organization to start making the business units more accountable for their projects, but at the same time, ensure our internal customer service scores did not suffer. 

After all, this was no small sum of money we were talking about.

"Then I started thinking about it. Sure, Marketing is the big customer for this, but we have the opportunity to save $300k per year if we include some of the other printing into this project. It calls for cross-functional coordination and involvement."

This isn’t a marketing project. It’s an IT project. 

Marketing had the opportunity to pick up a huge win for the company, not just for marketing, but they kept pushing it back on IT. But IT can see the true value of the project because we’re not looking within a silo. We are looking at this from an enterprise architecture standpoint. We’re all about killing multiple birds with one stone. Marketing got their dig in at the beginning of the issue, but IT turned that lump of coal into a diamond. 

Short-term claims of incompetence don’t ring true in the eyes of management anymore. We rose from the ashes of adversity! We overcame the obstacles! We….are getting cornier as I continue, but you get the point. Score: Marketing 0, IT 1. So I have had my fun here. This is an illustrative example only. IT will never succeed if there is a scoreboard. The “us versus them” thing is so counter to “team” it isn’t funny. When the time comes, I am not presenting this as an IT victory. 

I am presenting it as a marketing victory. Why? Because I need marketing on my side for long-term success. Marketing drives the business. They generate sales and revenue. I need to make them look good in the eyes of management. These little successes will give marketing the courage to try new things and start thinking outside of the marketing silo. They start looking at the company in its entirety and truly start believing that their job makes a difference. They start believing that and great things start to happen. Sales increase, productivity increases, salaries increase, and bonuses increase. 

 Karma.

 -----------------End Post "

I know this is a long post, but this is a typical situation. 

IT people think of their users as "customers" and they will do anything to keep those customers happy. Also, you can read that IT is sometimes perceived as a negative in some organizations - ok, a negative in most, and IT people don't like to be the "bad guy"(again most don't but some do like the "Henchman" persona)

InfoTrends - It's All About the Solution

And it's Deja Vu all over again.

I found this excerpt from an Infotrends article in Europe.

Very interesting but not all that surprising.

— InfoTrends —

Solutions Capture More Pages and Fuel the Office Equipment Market

In years past, InfoTrends has written documents regarding the adoption rate of solutions within the office equipment market. At that time, solutions were really in the early stages of adoption, and OEM vendors and ISVs were in their initial posturing stages as they were trying to determine how best to take advantage of solutions and how they would eventually fit into their overall marketing and sales strategies. While solutions are still in the early stages of technology adoption today, we have seen significant growth in this category over the years and believe that solutions have yet to reach their full potential for penetration within this market.

Although many dealers understand that solutions should be an integral part of their strategy, most are still in the process of figuring out how to incorporate them into their range of offerings. Their propensity to fall back on the hardware products they are used to selling is hindering them from migrating to the next level and fully embracing the true solutions sale.

One of the biggest issues is sales cycles. Hardware sales cycles have traditionally been shorter than a solutions sales cycle. Another problem is that many companies set monthly quotas and sales people are usually trained to focus on hardware as they can bring the numbers in at the end of the month. In reality, a sales person would not be able to push a solution in 30 days; the cycles are getting shorter, but it still may be impossible in such a short period of time. A solution sale is like creating a good bottle of wine. It is a slower process that needs a certain amount of attention and caring before it is ready to be consumed. Nevertheless, within the office equipment market, hardware is becoming more difficult to differentiate as vendors are bringing to the market devices with equivalent functionalities and performances.

There have been some disruptions in the market with HP’s Edgeline and Xerox’s solid ink, but it seems that these technologies need more time before they gain great acceptance in the industry.

One trend is for sure: hardware is becoming more difficult to differentiate.

It is becoming more of an easily replaceable commodity or accessory, and vendors are dropping their margins at a consistent rate to remain competitive in this saturated market. Hardware revenues are expected to plummet in the next five years and, as a result, some vendors have already started to realign their sales focus from “hardware placed” to “pages captured,” from “printers” to “printing.”

Solutions and professional services have been welcomed as the Holy Grail of the office equipment market as they can be a huge differentiator in a hardware sale.

According to Clayton Christensen’s terminology, solutions can be defined as “the disrupting innovations” capable of changing the dynamics and evolution of value in the office equipment industry.

On the wave of Web 2.0, end-users are also increasingly changing the way they create, manage, and digest documents and information. Customers are sitting in the driving seat and they are inevitably looking for a tighter control over their document workflow. They require effective device utilization, reduced costs, and a single-source supplier for their equipment needs. They want to drive their entire document life-cycle and decide how to consume the originated contents and information.

As a consequence, solutions have been deemed strategic in addressing these customers’ requirements as they can help capture more pages, reduce Total Cost of Ownership, and enable a seamless and effective document management. On top of that, InfoTrends has been talking about solutions as a key driver in pulling hardware sales and professional services engagements. The popular chart below shows very clearly the European solutions crossroads, predicting that by the end of 2009, the roster of hardware only players would be cut down to 50% of the field.

The preceding is an excerpt from a report entitled Western European Network Document Solutions Forecast: 2007 - 2012. To learn more about this report, visit our online store or contact Robyn Wuori at 781-616-2100 ext. 103 or via e-mail at robyn_wuori@infotrends.com.

-------------

European report, but the phrase remains the same - All copiers are the same, all of them, every single one.

Be Brave, Be Bold

TIPS FROM THE FAST GROWTH 100

I ran across this article, by By Jennifer Bosavage, ChannelWeb and it seemed pretty relevant -

She mentions three points, the second struck me -

2. Don't Overstrategize

"... some organizations' cultures lead managers to discuss goals and strategies ad nauseum. At some point, action needs to be taken. "We devote 10 percent of our time to strategizing and 90 percent to execution..."

Well. Ok.

Seems to me, that a bunch of Sales Managers and Managers in general should take a look at the way they manage.

And the Selling Professionals too - do we plan our week, all week?

Is it all planning and little execution?

Click to email me.

The Impact of IKON Being Acquired by Ricoh

2008-11-12 17:11:39 - On 27th August 2008 it was announced that IKON Office Solutions had agreed to be acquired by Ricoh,

which was then given clearance from the European Commission on 24­th October 2008. This deal was then made final on 31st October 2008 when shareholders agreed to the acquisition. As a result of this merger, IKON is now a wholly owned subsidiary of Ricoh.­ ­ ­ ­
­
It has been said that Ricoh have had a long standing relationship with IKON. With the amount of area coverage that IKON already have, Ricoh will be able to expand their US distribution ne­tw­ork by a substantial amount. The European Commission, upon deciding that there were enough competitors for all the products concerned, were able to give clearance for the acquisition of IKON by Ricoh. They found that no competitors of Ricoh are dependent on IKON's distribution.

However, IKON is a substantial company, with around 24,000 employees in more than 400 locations throughout North America and Western Europe, so ­the acquisition of IKON by Ricoh is bound to have some effect o­n the industry.

Before the merger, IKON sold and leased a range of products from manufacturers such as Canon, Ricoh, Konica Minolta and HP. It seems that Canon could be the manufacturer that is hit the hardest, as, according to Reuters­ (uk.reuters.com/article/innovationNewsTechMediaTelco/idUKT3216620 ..)­ 60 percent of the products handled by IKON were Canon machines, where as only around 30 percent were Ricoh before the acquisition.

Ricoh have said that they will replace all Canon machines with their own printers, photocopiers and multifunctional devices within 3 to 4 years.

This acquisition may leave some IKON customers in a difficult situation, because, although Ricoh have said they will continue to service other manufacturers of machine, they will eventually be replacing all their machines with Ricoh devices. This means that any customers using Canon machines will either have to change suppliers or manufacturers if they require a new device. For some customers this could be a difficult decision to m­ake as they could be loyal to Canon and very ha­ppy with the machines they already use, but see changing their supplier as a daunting task, especially if they have a large number of devices.

Fortunately there are some Canon suppliers that are prepared to make the transition as easy and as hassle free as possible. Some Canon suppliers are already seeing the effects of the merger, with an increase in the amount of enquiries coming from current IKON customers, perhaps indicating that some customers who already have Canon equipment are willing to stay loyal to Canon, even if this means changing their supplier.

The acquisition of IKON by Ricoh (­http://www.marketwatch.com/news/story/Ricoh-Completes-Acquisition-IKON-Office/story.aspx?guid={E4612AE5-D69D-4EC5-B735-AFA902F9197B})­ is bound to have some effect on the photocopier industry as I­KON is such a large company, covering a substantial area of North America and Western Europe. What will be seen ­is the effect this merger will ultimately have on Canon.

Already it has had some ­positive effect on some Canon dealers, especially those, such as Falcon Copiers, that already have a large customer base and are an established company with many years experience specialising in Canon equipment, making the transition from IKON to a new supplier seem an easy choice to make. Jon Tribe from Falcon Document Management says "Many IKON customers with a mix of Canon and Ricoh equipment will see a transition period where Ricoh service base takes president over canon. This is where a Canon specialist dealer can save the day." It is suppliers like these that will not only give existing IKON customers the chance to keep using Canon equipment, but also help lessen the impact on Canon. ­

Managed Print Services and the Economy

MPS and the economic landscape - what can it all mean?

Even with the financial woes of the 70s, 80s and 90s as a comparison, all indications are that this little "blip" on the financial radar is closer to an E.L.E. than any other time.

"Unemployment surged by 603,000 in October to 10.1 million, the highest level in 25 years, according to a survey of households. In the past six months, unemployment has leaped by 2.45 million, the largest increase since 1975.

"A stumbling economy seems to have been kicked down the stairs," said Lawrence Mishel, president of the Economic Policy Institute. "This is what a deep recession looks like."

Two issues:

What can this mean for output devices and office equipment sales?

And

What does this mean for the burgeoning Managed Print Services segment?

Not good for the first issue and better for the second.

It's simple really, with the "commoditization" of hardware and the reduction in margins, aren't we looking for the ultimate angle?

The "angle" is lowering costs? Lowering the costs for your customers right now is the most important issue.

Think about it, if you are reducing your clients' costs associated with printing, on a fleet of machines for a good number of employees - the savings your plan, your idea, your "solution"(gag) brings to the table may be enough to save one persons job - and there by helping to feed that person's kid or mom, or grandmother. Letting that one person go to Wal*Mart, or In-n-Out to spend money. And those Wal*Mart and In-n-Out employees get paid because your end user, and thousands of others, went their job.

You think sales people don't do anything?

You think your "job" isn't important?

You think we need more "change"?

When we sell, we change something, we always have - hopefully for the better.

Go Change Something.

The Economic "Crisis" Hits Home - American Express Part Duex

Third-Party Lenders IBM, De Lage Landen Cut Channel Credit

First it strikes customers and prospects, now the channel. 

From a Channel Web article, dated 11.10.08, by Scott Campbell - 

"Within the last week, Jay Tipton, vice president of Technology Specialists, saw credit lines cut by both American Express and IBM, moves that forced him to scramble to find replacement lines. "It takes time away from selling for me to work on this," Tipton said. "I don't know what I'm going to do. That's what I have to figure out."

Tipton said he got a call from American Express last week informing him that his line, which approached $30,000, had been reduced to about $10,000.

Technology Specialists used the line mostly to pay recurring bills, he said. "It got cut down to where things started bouncing," he said..." American Express told Tipton it was concerned that his monthly charges were too high. He said a slow summer caused him to delay a payment, but he had caught up by October." 

 And this regarding an entity I have written about before, De Lage Landen Financial: 

"...Meanwhile, Michael Bidwell, vice president of Know Problem Business Technologies, said a $25,000 credit line he had with De Lage Landen Financial Services through D&H Distributing was cut overnight last week,

"I ordered on Monday. I ordered on Tuesday. When I tried to order on Wednesday, they called to tell me it came back refused," Bidwell said. Bidwell said he called both parties, who blamed each other over the ending of the program. "They point fingers at each other but they never sent an e-mail or placed a call to their dealers," 

Bidwell said. It's likely that De Lage Landen pulled the program because it didn't make economic sense for the lender with so few customers utilizing it. Calls to De Lage Landen were not returned..." 

 For the independents and smaller channel VARs this is an issue. For your customers, this is an issue. For the larger hardware providers, K/M, RiKON, CBS, Xerox , this could become an issue - if not already.

Did Ricoh or Canon Win Regarding IKON?

Armchair quarterbacks - from some who have actually been on the field -

Over at the Document Imaging Networking Executives group on LikedIn, a discussion is brewing regarding the buyout.

The question posed by group founder, Jamie Schorr:

"Did Ricoh really “win” IKON over Canon or did Canon make a decision not to play?"

One of the responses to this question from Joe Salkin , Vice President of Sales and General Manager at Duplicating Products, seems pretty poignant:

"Canon made a decision not to play. Canon was given the option to compete for the business but decided not to bid. Canon has never wanted to own IKON or anyone else for that matter however I am sure they didn't want Ricoh to have IKON either. If Canon wanted to buy IKON they could have years ago at a much lower price.

Over the last 3 years IKON's business with Canon had shrunk about 30% based on increase sales of color by Konica Minolta Color products sold by IKON vs. Canon products, and by Canon not replacing the Production Color products that Xerox picked off. 2nd I don't think Canon had much faith in IKON's Management Team, or their ability to manage their sales force. Therefore I don't think Canon wanted the headaches that came with the buy of IKON. Remember just 5 years ago IKON was a $7B company and today they won't do $4B.

I do believe Canon is going to miss the 2500 sales reps on the street, and all the business that IKON got for Canon in National Accounts that Canon will now never be able to get on their own. However over the next 5 years you will see Canon introduce new and better products, get their costs more in line with the competitors, buy up dealers across the country, and open CBS stores across the country to replace IKON/Canon sales. They will take a shot over the next 5 years but each year that will be less and less until Canon makes all or most of it up.

Last but not least Canon made up a huge part of IKON's install base and many of those customers are loyal Canon users, like Canon products, feel Canon products are the best, and will want to stay with Canon products. Therefore while IKON/Ricoh will do everything in their power over the next 4 years to flip that base to Ricoh I can assure you many and maybe most of that base will want to stay a Canon user, therefore those customers will leave IKON/Ricoh and buy from either CBS but most likely a Canon Independent Dealer to stay with Canon.

In other words in 5 years from now the big winner out of all this might just be Canon. They kept 75% of their base, and picked up additional share by opening up new CBS stores, buying up dealers, and being more aggressive on the product and marketing end of the business model and they were not the ones who paid the $1.7B for the mess that Ricoh just got. Canon will lose share in the National Account game but they will get back the placements in accounts that pay more for their products.

The next 5 years will be interesting. One thing I can guarantee you Canon will not lay down and just give up share, they are going to be coming out swinging harder than you have ever seen them. From a person who sell both Ricoh and Canon today its the best thing that could have ever happened."

HP Card and Discounts - Total Care Access Card

Interesting...what is this thing they speak of?


I hadn't heard of this, but I saw a quick announcement and decided to pass it along.

In a nutshell, this looks like a "membership" card offering discounts and goodies - if anyone has seen or used it, let me know.

The HP Total Care Access Card provides exclusive access to software, services and discounts from HP and industry-leading vendors, making it easier for small businesses to manage, protect and grow their businesses while saving money.

"Our small business customers have told us they want to work smarter, protect their resources, and grow their names and businesses while simultaneously saving money, and so we've created the HP Total Care Access Card," said John Dayan, vice president, Worldwide Marketing Operations, Personal Systems Group, HP. "By combining HP's strengths with those of select partners, we can offer simple financing, security, energy savings, marketing, online backup and storage solutions in a single package."

Original article, here.

Managed Print Services and the Economic Environment - Good or Bad?

MPS cuts costs - so why are your not phones ringing off the hook?


Jim Lyons and the crew over at Photozio are asking you, me, all of us, how is the world treating you?

From Jim's post:

"...The Photizo Group is taking a ground-level view, too and in addition to more scientific approaches, we're going straight to our web visitors with a simply online survey. The purpose of this study is to gain your thoughts and views regarding how the current economic climate will impact the demand and opportunity for Managed Print Services (MPS). In return for responding to this survey, we will provide you with a copy of our September issue of the MPS Insights Journal, the only publication which focuses exclusively upon MPS best practices, issues, and user profiles..."


Head over and let them know how it's going in the "trenches". It's only five questions.

Ursula M. Burns- Xerox President - Shares Six Lessons Learned

She helped Xerox rebound, now shares six lessons learned, in the face of new challenges.

Burns climbed the ladder after joining the "X" in 1980.

And when Xerox was going through it's "troubles" back in the beginning of the decade - she negotiated with unions to reduce thousands of jobs. Not an easy task.

-"Right when you think you're set ... you get snafued," said Burns, who rose to the No. 2 spot at the iconic company in 2007. "You can hardly ever relax."-

Here are six lessons she learned from earlier troubles at Xerox.

Communicate. "Whenever you're in a crisis you have to talk," she said. And that doesn't mean dumbing down the challenges the company faces. Workers respond when executives are truthful.

Know the culture. Xerox has worked to build diversity of all kinds to gain a wide array of perspectives. That's a key part of its success, Burns said.

But it also has been bureaucratic and slow to change. Burns said navigating tough times requires embracing the best of the corporate culture and stripping away those parts that can hurt growth.

Have a vision. Xerox was beat up by the press amid its financial struggles. So, Xerox wrote a pretend front-page story that showed how it should be portrayed in the best of times.

"That was our aspirational vision," Burns said.

People matter. The best strategy devised by legions of consultants is worthless without a work force willing to adapt.

"When you're really in trouble, the people are what saves you."

Customers matter, too. "The customer is the center of the universe," Burns said. Xerox used to develop technology and expect customers to adjust. That didn't work. Customers aren't always right, she said, "but you can't tell them they're wrong."

Leadership is key. A bad leader will quickly destroy any progress. Good leaders are humble, focused and human. They "put the enterprise before themselves," she said.

Nov 11, 2008 (The News & Observer - McClatchy-Tribune Information Services via COMTEX)

Xerox Laying Off - Ceases Toner Production

At the plant in Oklahoma...

About 100 of the 170 employees at the Oklahoma City plant will be laid off and toner manufacturing will cease.

Officials say consumers are using newer equipment that uses different toners and the need for black toner product has decreased.

The Xerox facility broke ground in Oklahoma City 34 years ago.

Couple this with X's announcement last month of 3,000 layoffs globally, and the new plant in Webster and there really isn't any surprise here.

Xerox Reports Third-Quarter 2008 Earnings

(Norwalk, Conn.) -- Xerox Corporation announced third-quarter earnings of 29 cents per share.

Xerox said the profit edged up 2 percent, topping Wall Street's forecast, as sales to smaller businesses helped offset weakness in large U.S. corporations.

-Bigger companies bought less new equipment from the printer and copier maker-

crimping the Norwalk, Conn.-based company's sales growth and causing it to miss the consensus revenue prediction.

Xerox's sales grew just 2 percent, to $4.37 billion, short of the $4.47 billion that analysts polled by Jhomson Reuters were expecting. Sales would have been flat were it not for a weak U.S.
dollar.

Net income was $258 million, or 29 cents per share, a penny per share higher than the average analyst estimate. In the year-ago period, net income was $254 million, or 27 cents per share.


Check these out:

The Death of Xerography

Opinions, Everybody's Got One

Imaging Industry Wall Street Insider - New Blog

"Sub Prime"

In our industry, 95% of our transactions are leased and have been since the beginning.

Most customers and most selling professionals really do not know the intricacies involved with leasing and lease agreements and how the overall economic environment effect these basic pillars of our trade.

Well, I scrounged up a pretty good post over at Imaging Industry Wall Street Insider regarding this subject.

Enjoy.

And check out the Team at Woodford Group

Starbucks and HP?

"Put that Coffee Down...Coffee's for Closers

LOS ANGELES, Nov 6 (Reuters) - Starbucks Corp (SBUX.O: Quote, Profile, Research, Stock Buzz) said on Thursday that Chief Financial Officer Pete Bocian will leave the coffee chain at the end of the month to join computer maker Hewlett-Packard Co (HPQ.N: Quote, Profile, Research, Stock Buzz) as chief administrative officer.

Bocian, 54, had a short tenure at Seattle-based Starbucks, which has been closing U.S. stores as it grapples to revive its flagging domestic business amid the weak economy.

Bocian joined Starbucks in April 2007 from NCR Corp (NCR.N: Quote, Profile, Research, Stock Buzz), a maker of automated teller machines (ATMs), and became CFO in October 2007, a company spokeswoman said.

Troy Alstead, 45, Starbucks' senior vice president of global finance, will succeed Bocian.

RBC Capital Markets analyst Larry Miller said he held Bocian in very high regard.

"I'm a little surprised. He hasn't been there very long," Miller said, noting that it seemed like Bocian was moving on to a good position.

Still, Miller said, "Nobody likes change on the investor side ... Anytime there is a change in management it brings questions."

Toshiba Business Solutions Establishes New Market Presence with Its 55th Dealer Acquisition in Indianapolis HPS Office Systems

IRVINE, Calif., Nov 03, 2008 (BUSINESS WIRE) -- Further growing its nationwide network of wholly owned subsidiary operations, Toshiba Business Solutions (TBS) today announced that it secured its 55th organization through the acquisition of substantially all the assets of Indianapolis-based HPS Office Systems (HPS), a key market player in the upper Midwest.

HPS will transition to join TBS-KY/IL, under the leadership of subsidiary president, John Applegate. The acquisition of HPS is a strategic market entrance into Indiana that will enable TBS-KY/IL to provide continuous service coverage from Lexington to Chicago. Prior to this acquisition, HPS was an authorized independent Toshiba and Savin dealer with a successful 35 year history selling and servicing Toshiba products.

"HPS has had a long-standing reputation for outstanding customer service in Indiana that extends back to the late 1930s, so it is with great pride that we announce this tactical move to make HPS an official member of the Toshiba family," said Wayne Wilkinson, senior vice president/general manager, TBS. "This acquisition is a strategic move for Toshiba that will allow us to apply greater focus on this previously untapped market in Indiana, while further strengthening Toshiba's national market presence through its TBS channel."

With nearly 70 years of experience in servicing the Indiana market, HPS has a large clientele between its offices in the "Hoosier state," which includes locations in Indianapolis, Muncie, Bloomington, Terre Haute and Columbus. Previous owner, Leon Mordoh, began his career with HPS in 1965 and will continue to provide leadership at HPS headquarters as vice president and general manager.

"TBS-KY/IL is thrilled for the opportunity to integrate HPS into our organization, extending Toshiba's ability to reach Midwest businesses and provide them with world-class products and services," said Applegate. "HPS is well-known for its commitment to its customers, which perfectly aligns with Toshiba's culture and standards of excellence in innovation, service and support to its customers."

Recently, TBS also completed the acquisition of the assets of Rocky Mountain Copiers Inc. (RMC). RMC now is a fully integrated component of TBS-CO's existing operation in Colorado Springs, Colo. RMC was the 54th acquisition by TBS since its inception.

Canon Officially "Nixes" IKON

The letter -

"October 31, 2008

TO:

Canon Office Imaging Dealers and Office Product Dealers

SUBJECT: Acquisition of IKON Office Solutions, Inc. by Ricoh Co. Ltd.

On October 31, 2008, Ricoh Co. Ltd. ("Ricoh") announced completion of its acquisition of IKON Office Solutions, Inc. ("IKON").

Canon USA and IKON have entered into a confidential agreement regarding the terms of their relationship following the acquisition of IKON by Ricoh. Effective upon the closing of the acquisition, the retail dealer agreements between Canon USA and IKON terminated, and IKON is no longer an authorized retail dealer of or authorized service provider for Canon-brand business equipment. IKON will no longer be able to place new orders for Canon-brand business equipment with Canon USA.

However, IKON is not precluded from selling and may continue to sell its inventory of Canon-brand business equipment, spare parts and supplies, and is not precluded from providing and may provide maintenance and repair services for Canon-brand business equipment. In addition, Canon USA will continue to sell spare parts and supplies to IKON for three years, and will provide certain technical support to IKON for Canon brand business equipment for at least one year.

Sincerely yours,

CANON U.S.A., INC."

So, what does this mean?

It means that RiKON will be able to service existing Canon clients for a max of three years, unless RiKON decides to purchase "years" of service part stock.

RiKON can not sell any new Canon devices.

For any Canon service issues that may require escalation, RiKON is as high as it will go.

I do not know what this does to the Re-Man plant down in Mexico - last I knew, it was all Canon re

Copiers - It's Not Rocket Science, it's Nuclear Science

I ran across this post from a sub-mariner, deep under the ocean, somewhere...

It's funny -

The nuclear maintenance process, in layman's terms

• Oct. 18th, 2008 at 9:56 PM

Imagine you have a copier, or a few copiers, at work. They are ordinary copiers, capable of doing all the expected things of any such machine in any ordinary office. But in order to operate them, you have to pull out the instruction manual and follow its procedures, every time. You must do this even for the simplest jobs, like making single sided black and white copies. As you step through the procedure, there are several important caveats. Prior to performing each step, you must place a circle around its number, so you can't possibly lose your place. In order to take the specified action, you must point at the label and intended position of each switch, and read it carefully before operating. And once the switch is pressed or the button is moved, you must place an X over the circle in the book. Only then can you move on to the next step.

If there's something wrong with the copier that you didn't expect, or any other exception that keeps you from performing the procedure as written, you must track down your immediate boss, who has to determine the course of action to take. If it ends up being something that won't be fixed, the office manager has to sign off on a written alteration to the procedure to allow for continued operation.

If you're caught trying to forge ahead without concurrence, you'll be stopped, and all your bosses will be notified. If your bosses think it serious enough, they'll stop work on that copier, and perhaps even all copiers in the office. Then they'll all sit down with you in the conference room and painstakingly try to determine the "root causes" of you having faltered. Once this "critique" is done, you will likely have to complete a formal written upgrade before you can resume using any copier in the office. They need to be sure you understand procedural compliance.

To ensure that the procedures are being followed, there will be periodic monitoring of copier operations. For the most part, it'll be any combination of your bosses, from your immediate supervisor all the way on up to your department head and the office manager. A few times a year, the regional headquarters will send people over to check on your operations. And once a year, a team comes all the way from the national office to make sure everything is up to par. And if you tank it in front of them - it's all over. Then they'll take the keys to the office, and the regional HQ has to buy off on everything your office tries to do - from opening in the morning, to restock, to new product testing. And yes, this most definitely includes the copiers.

-----

Well, I think it's funny...
Click to email me.

Photizo Group Hosts First Annual Managed Print Services Decision Maker Conference

The Photizo Group, leading research firm specializing in the analysis of the printing and imaging industry, will host the first annual Managed Print Services (MPS) Conference on April 26-28, 2009 in San Antonio, Texas for managed print services decision makers.

Lexington, KY (PRWEB) October 23, 2008 -- The Photizo Group, leading research firm specializing in the analysis of the printing and imaging industry, will host the first annual Managed Print Services (MPS) Conference on April 26-28, 2009 in San Antonio, Texas.

The first of its kind, this conference is dedicated to MPS decision makers and will provide them with a forum to network and to share their experiences and knowledge with other MPS professionals. The conference, featuring panel discussions, interactive sessions and case studies, is organized into three tracks. The first track will be targeted to companies that are embarking on their first MPS program and the second, to firms that want to make their existing programs more effective through advanced MPS services such as document management optimization and workflow enhancement. The third track focuses on the small business and their MPS implementation issues.

All conference attendees will have an opportunity to participate in the information-packed sessions with subjects ranging from market data, case studies, and best practice presentations all geared to the success of their MPS programs. Conference speakers are MPS practitioners from a range of companies who have practical, real world experience which will benefit both those companies that have existing MPS programs and companies who are considering launching an MPS program.

"In the course of our speaking to literally hundreds of MPS decision makers, a common concern has been the lack of forums for sharing unbiased, practical experience for optimizing businesses through Managed Print Services. The Photizo Group has developed this forum specifically to fill that gap," said Ed Crowley, founder and president of the Photizo Group. "This intensive two day conference will arm the decision maker with unbiased information to control, optimize and enhance a Managed Print Service program from the ground up."

The Managed Print Services Conference will be held at the Omni La Mansion del Rio in San Antonio, Texas on Sunday, April 26, 2009, 6:00 pm through Tuesday, April 28, 2009, 4:00 pm. Early bird registration, now open, is $795. After December 1, registration will be $995.

For more information on the MPS Conference, sponsorship and speaker opportunities please go to www.managed-print-services.com/conference.htm.

###

"So It is Written, So it Shall Be..." - IKON is Gone...

Ricoh Completes Acquisition of IKON Office Solutions


Official Announcement - Financial - here.

It was an incredible summer.

Companies are like the seasons, always changing - let's see what the next year brings...

Printelligent Announces PrintAlert(TM) -- Remote Monitoring Software

SALT LAKE CITY, Oct 31, 2008 (BUSINESS WIRE) --


Rob Wellman, CEO of Printelligent, announced the release of PrintAlert(TM) -- a proprietary software application enhancing Printelligent's Managed Print Solution by remotely monitoring clients' networked printers, resulting in flexible and proactive service programs.
"PrintAlert was developed in-house because our clients wanted extreme flexibility in Printelligent's service response resulting from data collected from their printers," said Wellman. "We tried using third-party remote monitoring software applications, but none of them provided the flexibility needed."

Printelligent customers receive multiple benefits from remote monitoring of their printers, ranging from simple page count readings to proactive consumables service. Printelligent is able to tailor service response programs for each client, with varying levels of service for specific printers. With PrintAlert installed, initiation of on-site client service no longer depends on an employee calling Printelligent to request service. The service visit is often completed before clients are even aware of a service need. Reporting becomes extremely accurate and eliminates the need for the physical gathering of printer page counts. PrintAlert is a free application to all Printelligent clients receiving Managed Print Solution services.

PrintAlert scans for devices in standard network environments that have IEEE management information bases (MIBs),ensuring only print device data is captured. Data is collected using SNMP -- a standard monitoring protocol. Collected information includes the printer's lifecount (pages printed to-date) and status messages such as a low toner alert. Data is collected periodically, pushed through the client's firewall and sent over the Internet to Printelligent's internal database using secure data transfer protocols. The resulting network traffic is negligible, similar to a user surfing the Internet. Data encryption keeps information secure, and the only firewall ports used in data transfer are those typically already in use for web traffic. No ports are "left open" but rather PrintAlert pushes data back to Printelligent, opening a port as needed in much the same way a web browser functions.

PrintAlert is already monitoring over 1,200 client print devices for Printelligent. Curt Schaefermeyer, LAN administrator at Mountain America Credit Union, said, "We have been using PrintAlert with great success. Installation was very straight forward and took all of 15 minutes. It's been quietly residing on our network gathering printer data and passing it to Printelligent for several months now. Printelligent is more aware of our printer fleet activity as a result."

Printelligent clients enjoy the benefits of working with one trusted provider for all printing needs. Clients receive remote monitoring of printer fleets, supplies and service on-demand, as well as tailored management reports regarding the company's networked printers. On-going reviews reveal over/under utilized printers and recommendations for strategic printer purchases. Printers are placed to serve the needs of employees, and maximize printer use by funneling the majority of print volume to lowest cost printers. Service costs are summarized in a quarterly invoice including all print-related costs.
"Printelligent's clients reap rewards whenever technology can automate a workflow process because time savings and service improvements are the result," said Wellman. "PrintAlert is helping Printelligent be extremely flexible and very proactive in the delivery of our services."

About Printelligent

Since 1988, Printelligent has managed networked print environments for mid- to large companies with typical cost savings of up to 38% in general office printing costs. Printelligent's clients print smarter through remote monitoring of printer fleets, service and supplies delivered at time-of-need, tailored management reports, strategic printer purchases and one simple quarterly invoice. Printelligent is the industry's most experienced Managed Print Solutions provider, and enjoys a strategic relationship with HP as an Office Printing Solutions Elite Partner and Authorized Edgeline Access Partner. Headquartered in Salt Lake City, Printelligent has offices in Atlanta, Chicago, and Los Angeles, serving a diverse group of local and regional clients. Visit our recently updated website at: www.printelligent.com.

SOURCE: Printelligent

The Death of Print - 12,000 Layoffs And Counting

"Print is Dead" - Dr. Egon Spengler, New York City, 1984

It has been a long time coming, and in my opinion, will never happen, but the move toward a 'Paperless Society' is plodding along.

According to preliminary figures released this week by the Audit Bureau of Circulations, circulation for 507 daily US newspapers fell 4.64 percent in the six months to September to 38.16 million copies.

Where are all the readers going?

And Toshiba Continues...Irvine is a Long Way From Memphis

Collins Distributing Company Now Designated as a National Distributor for Toshiba America Business Solutions

Originally walking in Memphis, seems the siren call of the "Best Coast" has lured yet another 'easterner' out here.

From the article:


IRVINE, Calif., Oct 21, 2008 (BUSINESS WIRE) -- Toshiba America Business Solutions Inc. (TABS) today announced that Collins Distributing Company (CDC) of Memphis, Tenn. is now an authorized national distributor of Toshiba copiers, facsimiles and multifunction printing products (MFPs). For nearly 40 years, CDC has served dealers nationwide and has been an authorized Toshiba distributor in the Southeast since 1999, selling more than 1,500 Toshiba units annually. To help provide greater service coverage, CDC recently opened a new office supporting West Coast operations. CDC's newly inaugurated Toshiba National Distributor status will provide TABS an even stronger presence in this competitive market...

About Collins Distributing Company

Founded in 1971, Collins Distributing Company (CDC) is an office equipment wholesaler headquartered in Memphis, Tenn. CDC focuses on selling digital imaging equipment such as copiers, multifunction products (MFPs), parts and genuine supplies exclusively to office equipment dealers across the nation. CDC offers a full line of stocked Toshiba hardware products, onsite parts and supplies, flexible credit terms, and installation and technical support, both before and post product deployment. CDC's central U.S. location in Memphis, near FedEx headquarters, makes it a prime location for quick, efficient delivery of product, reducing the need for dealers to stock and maintain inventory. CDC's annual revenue is approximately $25 million.

Canon cuts forecast

1st profit fall in 9 yrs

TOKYO, Oct 27 (Reuters) - Japan's Canon Inc (7751.T: Quote, Profile, Research, Stock Buzz) posted a 26 percent drop in quarterly operating profit and cut its annual outlook, predicting its first fall in nine years as the global downturn drives up the yen and hurts copier and camera sales.

The yen on Monday traded much firmer against the euro and the dollar than Canon's assumptions for October-December, raising concern that the company may miss its latest 2008 outlook and head into another year of profit declines next year.

Canon's downward revision, its second for the year, was widely expected after Sony Corp (6758.T: Quote, Profile, Research, Stock Buzz) last week lowered its annual operating profit forecast by 57 percent, citing a stronger yen and slower sales of flat TVs and digital cameras.

Canon is the world's largest digital camera maker ahead of Sony and Nikon Corp (7731.T: Quote, Profile, Research, Stock Buzz).

"The economic slowdown we are facing is something that comes along once in 50 years or once a century. It is beyond what any one single company can deal with on its own," Canon Managing Director Masahiro Osawa told a group of reporters.

"Our basic stance now is we hone our corporate strength, so we will be running ahead of competition when the economic recovery comes."

Canon cut its operating profit forecast for 2008 by a quarter to 580 billion yen ($6.18 billion), down from 756.67 billion yen a year earlier and below the market consensus of 693 billion yen from 19 analysts polled by Reuters Estimates.

YEN CLOUDS 2009 OUTLOOK

The supplier of IXY and EOS brand digital cameras is assuming euro/yen exchange rate of 135 yen for the last three months this year, and a dollar/yen rate of 100 yen.

In comparison, the euro traded around 115 yen and the dollar at about 93 yen on Monday.

"With the euro at 115 yen now, I'm afraid their forecasts do not make much sense any more," Mizuho Securities analyst Ryosuke Katsura said.

If exchange rates stay at current levels next year and Canon's local currency-based sales are unchanged from 2008, its operating profit would fall by about 40 percent from this year to around 350 billion yen in 2009, Katsura said.

Preliminary Injunction Hearing on the Sale of Ikon Office Solutions, Inc. to Ricoh Company, Ltd.

NEW YORK, Oct 23, 2008 (GlobeNewswire via COMTEX) -- The Brualdi Law Firm, P.C. announces a preliminary injunction hearing has been scheduled for Monday, October 27, 2008

The class action lawsuit was filed on September 23, 2008. The Complaint alleges that the proposed sale of Ikon to Ricoh protects the interests of Ikon's directors and Ricoh at the expense of Ikon's public shareholders. The Complaint also alleges that the directors concealed material information from plaintiff and Ricoh's other public shareholders in conjunction with the same.

HP IPG Re-Org

Leaner and Meaner?

I ran across this quick article about the IPG reorg.

As I have mentioned, there a lots of new faces. Faces from all over the world, current HP folks, who are now going to create "something from nothing" - a Value Added Printing channel. (wow)

All part of the Plan - “a printer company to a printing company,” according to IPG chief Vyomesh Joshi.

We are waiting for the year to end (October) to see what new "goodies" are waiting for "those who stayed..."

HP - Above the Fray...

HP Layoffs -

Selling and U of M Football

Carpou Goes to Profit Recovery Partners

IKON Veteran Joins Profit Recovery Partners

Posted by Apply Best Credit Card in Monday, October 27th 2008 under: News

All PR Newswire news

IRVINE, Calif., Oct. 27 /PRNewswire/ — Profit Recovery Partners (PRP)

announced today that Bill Carpou has joined the company’s senior executive

team as vice president of sales and marketing. An industry veteran with more

than 18 years of experience, Carpou most recently served as area vice

president and general manager for IKON Office Solutions’ Southern California

operations, headquartered in Irvine, Calif.

Carpou joined IKON in 1990 as vice president of sales for the company’s

Philadelphia operation, and later became vice president of sales and marketing

for the company’s Northeast region. After relocating to Laguna Niguel, Calif.,

in 1998, he assumed responsibility for IKON’s Southern California operation, a

position he held until March 2005 when he transferred to the company’s

headquarters in Malvern, PA, to become vice president of marketing for IKON

North America. Carpou accepted his most recent position as area vice president

and general manager after returning to California in August 2007.

“Bill’s experience and credibility will further support the growth

objectives of PRP over the next 10 years as we expand the services we provide

to our existing and new customers,” said Don Steiner, president of PRP.

Carpou added, “I am thrilled to be part of one of the fastest-growing

companies in Southern California. PRP’s business model, which combines the

expertise of our staff with our long-term verification and support system

program, allows us to fully understand and meet the requirements of each

customer, regardless of their size or industry.”

Summary

Profit Recovery Partners (PRP) is a national consulting organization

headquartered in Irvine, California. It specializes in the development,

implementation and support of administrative expense reduction solutions for

Fortune 1000 and other middle market companies. Since its inception in 1997,

PRP has served its clients by producing competitive, lean cost structures

through the application of proprietary procurement management methodologies,

and by leveraging unique vendor knowledge and purchasing power.

SOURCE Profit Recovery Partners

Copyright 2008 PR Newswire

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Crime Blotter Update:Bribes and Ricoh

Mount Vernon SD official convicted of bribe receiving, official misconduct

My post dated May 24th now has an ending - of sorts.

From the Mid Hudson News:

"WHITE PLAINS – The former head of purchasing for the Mount Vernon City School District was convicted Friday of bribe receiving, official misconduct and receiving unlawful gratuities.

Arthur Rose, 49, of Mount Vernon, was convicted in Westchester County Court on two counts of bribe receiving as felonies, three counts of official misconduct as misdemeanors and one count of receiving unlawful gratuities as a misdemeanor.

Between mid-June and mid-July 2005, rose, the former head of purchasing at the school district, accepted a bribe of $3,500 from a sales representative of Ricoh Americans Corporation for his assurance that the company would receive a five year contract from the district for 73 digital copiers, support products and related services.

On August 3, 2005, based on Rose’s recommendation, the school district gave Ricoh the contract which exceeded $1 million.

Between June and September 2006, Rose solicited and received a bribe in the form of a $10,000 donation to his church from the owner of Tri-State Supply Company, a custodial supply company, in exchange for future business, which was later awarded.

When sentenced, Rose faces up to seven years in state prison."

Picture over on Print4Pay.

The Good, The Bad and The Ugly - for just 73 copiers **UPDATED***

Copiers and Crime...This Stuff Can Not Be Made UP

Copier Crime - From the "Dirty D"

The Office of the Future -

...As seen from the year 1975 EXECUTIVE BRIEFING June 30, 1975, 6:43PM EST 

 "...Will the office change all that much? "

Listen to George E. Pake, who heads Xerox Corp.'s Palo Alto (Calif.) Research Center, a new think tank already having a significant impact on the copier giant's strategies for going after the office systems market: 

"There is absolutely no question that there will be a revolution in the office over the next 20 years. What we are doing will change the office like the jet plane revolutionized travel and the way that TV has altered family life." 

The Economic "Crisis" Hits Home - American Express

Oh, how the mighty have FALLEN.

Up until today, I had only "heard" of companies having challenges getting credit. 

For instance, I have seen reports of a company unable to secure a 20k lease for one copier; although they were very creditworthy. 

But today, I spoke with small businesses with a superior credit ratings, and long relationships with their banks and American Express. I mention AE because of their ad campaigns pitching directly at small businesses. 

The Gold, Platinum, Blue, and the newest, Plum. First. An owner of a small business has an 800+ FICO and enough cash in the bank to choke a horse was refused a mortgage on a $60,000.00 cabin in the woods. He could have purchased 5 cabins that day with cash. 

But like any savvy business person, he wanted to use the bank's money - denied. 

 Additionally, he uses American Express to purchase inventory. And with his inventory turns at 30 days, "floating" the cost on an AE card makes sense, and earns him points. His limit was reduced from $65,000 to $16,000.00 in a day; then reduces again to 10k.

OK, now this customer is not complaining - I will do that for him - and I am kinda torn. I actually DO understand American Express's position - credit EVERYWHERE is tightening up, so they need to as well. But - small businesses all over the country have been using AE exactly like this customer and American Express has been urging companies to utilize credit in this manner. Throw in the fact that they are reducing limits without prior notification and get an even bigger mess; a customer service mess. 

My Point - as agents of change, you need to help your clients more than ever before. Help them through difficult times. And it is not easy. Times are tough. This "recession" is not going to last forever and when the turnaround comes, we should all remember who was there with us.

Are Customers Smarter Now?

Everyone says, "...because of the internet, your clients are smarter now more than ever..."

I wonder. Really?

I my opinion, there was a time when the internet held all sorts of "information" - but today, there is so much, that it is all just "data". Perhaps a subtle difference, perhaps not.

Think about it in the world of copiers. Just because a prospect can search the 'net and retrieve hundreds of brochures, user reviews and even pricing does this make him/her smarter?

Informed, agreed.

Can access to all the facts in the known world make your prospect "smarter" than you? The down and dirty answer is "yes" if you are a copier person. (If you are reading this, you are in the 2%)

But if you client has access to all the data in the known world, SO DO YOU.

Just because I can search out and find information on how to build a Space Shuttle, does not mean I know how to fly it...and just because your prospect can find out exactly how xerography, or Edgeline or copier leases work sure as heck does not mean they now know how to navigate the sea of confusion.

They need someone to help, to advise, to partner with.

That someone could be you.

Not all that easy if you think about it, eh?

Lots of pressure, eh? Pressure? Yes.

If you go into a relationship knowing you can help and intending to help, you put it all on the line. So you better do your homework, and you better know more then your client.


Sales - who woulda thunk it could be this difficult.




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A Great Slide Show on The History of Xerox

The 70th anniversary of Chester Carlson's invention of Xeroxography is almost here. Carlson succeeded in creating the first Xerox copy on October 22nd, 1938.

Good show, here.

70 Years of Xerography -

Xerox Print Drivers Lauded by Industry for Freeing up IT Staff

Xerox and the "Universal Print Driver"

Industry Analysts praised the Xerox Global Print Driver and Mobile Express Driver print drivers for simplifying printing management for IT departments and making it easier for workers to print from multiple locations. The drivers' ability to support competitive printing devices, as well as nearly all Xerox printers and multifunction printers (MFPs) played a key role in the award selection.


"The beauty of technology is when it makes things simple," said Ted Needleman, senior technical director of Industry Analysts Technical Services Division. "The Xerox drivers work regardless of who made the printer plus you don't need to spend all kinds of time setting them up. Xerox has made the whole process seamless."


"This award underscores Xerox's dedication to delivering real-world solutions that help our customers simplify their processes, become more productive and improve their bottom line," said Rick Dastin, president, Xerox Office Group. "


Providing these free print drivers is just one way Xerox continues to stay ahead of the technology curve and anticipate the needs of our customers."


SOURCE: Xerox Corporation

Imitation is the greatest form of flattery...

You Think Man Can Destroy the Planet?

"What intoxicating vanity."


"Let me tell you about our planet.

Earth is four-and-a-half-billion-years-old. There's been life on it for nearly that long, 3.8 billion years. Bacteria first; later the first multicellular life, then the first complex creatures in the sea, on the land.

Then finally the great sweeping ages of animals, the amphibians, the dinosaurs, at last the mammals, each one enduring millions on millions of years, great dynasties of creatures rising, flourishing, dying away -- all this against a background of continuous and violent upheaval.

Mountain ranges thrust up, eroded away, cometary impacts, volcano eruptions, oceans rising and falling, whole continents moving, an endless, constant, violent change, colliding, buckling to make mountains over millions of years.

Earth has survived everything in its time. It will certainly survive us. If all the nuclear weapons in the world went off at once and all the plants, all the animals died and the earth was sizzling hot for a hundred thousand years, life would survive, somewhere: under the soil, frozen in Arctic ice. Sooner or later, when the planet was no longer inhospitable, life would spread again. The evolutionary process would begin again. It might take a few billion years for life to regain its present variety.

Of course, it would be very different from what it is now, but the earth would survive our folly, only we would not. If the ozone layer gets thinner, ultraviolet radiation sears the earth, so what? Ultraviolet radiation is good for life. It's powerful energy. It promotes mutation, change. Many forms of life will thrive with more UV radiation.

Many others will die out. Do you think this is the first time that's happened? Think about oxygen. Necessary for life now, but oxygen is actually a metabolic poison, a corrosive glass, like fluorine. When oxygen was first produced as a waste product by certain plant cells some three billion years ago, it created a crisis for all other life on earth. Those plants were polluting the environment, exhaling a lethal gas.

Earth eventually had an atmosphere incompatible with life. Nevertheless, life on earth took care of itself. In the thinking of the human being a hundred years is a long time. A hundred years ago we didn't have cars, airplanes, computers or vaccines. It was a whole different world, but to the earth, a hundred years is nothing.

A million years is nothing.

This planet lives and breathes on a much vaster scale. We can't imagine its slow and powerful rhythms, and we haven't got the humility to try. We've been residents here for the blink of an eye.

If we're gone tomorrow, the earth will not miss us."



Click to email me.

Thanks to Google, No More "Drunk Email"

You gotta love this...

I guess this is a new issue, people sending out emails while drunk and regretting it in the morning.

Didn't Jerry McGuire do the same thing...sorta?

Much like the breathalyzer attached to the dashboard of your '69 Mustang, Mail Goggles is designed to stop you from ending up in the "Chappaquiddick" of Cyber-dom by forcing you to complete a few math questions.

Once the numerical hurdles are overcome, your email is sent to your "ex" or your idiot boss and into the ether. Oh and saved forever on one of the off-shore, water cooled, Google Data centers.

Funny stuff.

HP Placed in "Leaders" Quadrant for Managed Print Services in Magic Quadrant Report

The "Magic Quadrant..."

Last update: 3:00 p.m. EDT Oct. 8, 2008
SAN DIEGO, Oct 08, 2008 (BUSINESS WIRE) -- HP (HPQ:

Hewlett-Packard Co.today announced industry analyst firm Gartner, Inc. has placed it in the Leaders Quadrant in its Magic Quadrant for Managed Print Services Worldwide.

The Gartner Magic Quadrant positions vendors according to their "ability to execute" and their "completeness of vision" in managed print services (MPS).

According to Gartner, the completeness of vision axis "reflects each MPS provider's prospects for success by analyzing its view of the market, its service operating model, and its strategic plans for growth and service improvements."

Gartner evaluated vendors on the quality and efficacy of the processes, systems, methods or procedures that enable their performance to be competitive, efficient and effective, and to have a positive impact on revenue, retention and reputation. According to the firm, vendors are judged on their ability and success in capitalizing on their vision.

"We believe being placed in the Leaders Quadrant in Gartner's Magic Quadrant for 'completeness of vision'and 'ability to execute' is a testament to HP's unique insight into the Managed Print Services industry," said Bruce Dahlgren, senior vice president, Worldwide Solutions and Services, Imaging and Printing Group, HP. "HP delivers a complete set of services to reduce total business costs, improve paper-based workflows and maximize productivity for customers worldwide."

According to the report, Gartner classifies leaders as providing MPS to a wide range of customers, including the largest and most geographically dispersed, so they must demonstrate a truly global reach. They must demonstrate not only the skills to deliver today's MPS, but also the understanding, initiative and resources to prepare for tomorrow's. Leaders characteristically augment the full scope of MPS with a wide range of added-value services.

Economic Chickens Coming Home to Roost

Credit Crunch putting deals on hold.

Solution Providers Say Credit Crunch Putting Business On Hold

By Craig Zarley, ChannelWeb
11:00 AM EDT Wed. Oct. 08, 2008

Solution providers report that the credit crunch is starting to impact their business as customers either cancel or delay projects because of the inability to secure financing.

Wednesday's decision by the Federal Reserve to cut its key federal funds lending rate by half a percentage point to 1.5 percent and its discount rate by the same amount to 1.75 percent is expected to have little immediate impact on the situation. Solution providers say it's not the cost to borrow, but the availability of credit that is impacting the market.

"This week alone I've had two deals that the customers would have financed themselves through a bank but they were turned down," said Manuel Villa, president of VIA Technology, a San Antonio-based solution provider. "They then had to look for leasing options, but the leasing companies told them they couldn't do the project. Even leasing companies are getting tight with their approval process. That tells me that credit is tight all over."

Villa said the deals were relatively small, about $20,000 each, but the customers were well-established professional firms that have been in business for more than 10 years.

"If I've got two deals that are put on hold because of lack of capital, there are certainly some other folks that are seeing the same thing right now," he said. "This is a real problem now, but I hope that it is temporary."

Mark Singh, president of Abacus Computers, a Midland, Texas, solution provider, said he, too, has seen several projects that he expected to go through put on hold in the past few weeks. "Nobody has told us [that they can't get financing], but I suspect that some deals are being slowed down right now," he said. "Some projects that we expected to go through just aren't going. I think the credit crunch is slowing down some business."

Most well-established solution providers say they have yet to seen any restraints put on their lines of credit either from distributors of finance companies such as GE Capital. But they agree that anyone that is new to the business or lacks a sound business model is vulnerable in this economic climate.

Villa, for example, says a diversified business model will help him mitigate the impact of the credit crunch, noting that his public-sector business is still strong. "The public sector works with budget cycles a year in advance," he said. "Once the funds have been allocated for a project, they go forward with it."

HP, a molecular biologist, Napa and Green Mentality

10/6/08

Good people, great wine, good times...


I recently attended a Green Conference hosted by HP, in Napa - while the conference was held at the very nice Meritage, our "field trips" included a Green winery, Merryvale Winery the facility at Starmont and the City of Napa Recycling and Composting Center(affectionately, and incorrectly referred to as "the Dump")

Both stops were fascinating.

Meritage/Starmont -

I have been to Napa many times, but had never been part of a tour like then one HP arranged for us. Because the theme of the conference was Green, I felt visiting a green winery both appropriate and interesting.

What made the trip most interesting to was the person giving the presentation and the manner in which it was delivered.

There was NO PowerPoint, no projector, no written agenda, no boardroom, no Halo Room, laser pointers or stage lights. Just a group of "printer geeks" standing in a field, learning about Viticulture & Enology - and sustainability.

Our hostess, Remi Cohen, holds a bachelors degree in Molecular and Cellular Biology, Master’s Degree in Viticulture & Enology from U.C. Davis, and in 2008, she completed her M.B.A. at Golden Gate University in San Francisco.

Wow - and the best I had hoped for was Lucy.

We didn't learn how to sip a wine, or how to swirl the wine in a glass, or determine how much sugar is in the solution...nope, we learned that in order to determine the amount of water in the ground, one method involves burying scales under a plot of turf and to monitor weight fluctuation.

I had never met a molecular biologist before - and to be completely honest, I hold most "intelligentsia" in pure disdain. I tend to think of "intellectuals" as "those who sit around and talk about what others have done, without actually doing anything themselves..."

I am a little embarrassed to admit, but, Miss. Cohen made me realize my blatant stereotyping.

-The point here is even if you actually are a brain surgeon, rocket scientist or a micro-biologist specializing in Viticulture, it is possible to communicate with an audience without talking down to the audience. -

I learned a great deal -

All the rain water is saved.

Solar panels provide enough energy each day to power 250 homes.

The structure is very green - double windows, zone climate controlled system and the wine was excellent.
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City of Napa Recycling and Composting Center - "It's not a Dump, it's a Recycling Plant..."

We have come a long way since the times of the "Iron Eyes Cody"

 There are huge machines that sort most of the materials, still, there is a crew of of people who hand pick the larger glass objects out.

To the right of the entrance, huge, heaps of steaming bio-material - the compost heap - is routinely watered lest the internal tempurature of 130 degrees give new meaning to "the burning bush".

Over to the left, the county's largest deposit of E-Waste waits. Canon copiers, Xerox printers, HP 9050's, large, flat-panel displays and even electric can openers - all staged and waiting to be sold by the pound and then broken down, unscrewed,and disassembled by Second Chance employees.

And out back, bales the size of VW's, stacked three stories high, composing of compacted tin cans, soda cans, plastic bottles and containers - each going for around $1,500.00.

And guess who is buying all out "trash"...China.

That's right, China sends over containers full of toys, and lead-tainted candies and we send back our "garbage" - the balance of nature, at its best.

How Green Is My Money..."Will Going Green in Business printing go the way of OS/2?

Paperless Offices, Killer Toner , Carbon Offset - "A World Without Sin"

It's not Easy Being Green - "Don't Take My DeskJet"

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