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Tuesday, December 5, 2023

The Future: The Reinvention of Managed Print Services 🖨️

Exploring the Evolution from Device Management to Digital Integration in the World of MPS

The evolution of Managed Print Services (MPS) is marked by a fascinating journey from simple device management to a comprehensive approach encompassing document lifecycle, digital transformation, and advanced technological integration. Initially focused on device output, MPS has shifted towards holistic document management and embracing the digital era, influenced significantly by the advent of hybrid office environments and cloud-based collaborations​​.

Greg Walters, a notable voice in MPS, highlights the enduring philosophy of service-based device management, while acknowledging the transformative impact of digitalization and the shift in device locations due to hybrid workplaces​​. Eric Crump, another industry expert, emphasizes the expansion of MPS to incorporate elements like security and hybrid working solutions, responding to global economic uncertainties​​.

The COVID-19 pandemic accelerated changes in the office environment, including a shift to remote and hybrid work, which impacted MPS strategies and led to a reassessment of traditional print management practices​​. The increased integration of cloud computing has challenged the notion of a paperless office, with MPS providers playing a key role in integrating print into business processes securely and cost-effectively​​.

"The Evolution of MPS" on The Imaging Channel: "The philosophy and the concepts remain the same. We’re going to service your device under a contracted monthly payment deal — that means everything from service calls to supplies will be managed by your MPS provider."

A notable trend in MPS is the increasing emphasis on solution sales not specifically output-driven, with a focus on scanning and document workflow automation​​. Automation, particularly AI-powered, is seen as a potential game-changer, offering more efficient operations and advanced analytics to preemptively address issues like device downtime or supply shortages​​. Walters envisions a future where AI significantly enhances MPS operations, from predictive analytics to automated resource management​​.

However, current challenges such as talent acquisition, supply chain uncertainties, and the need for cybersecurity strategies loom over MPS providers, necessitating a holistic approach to security and operational processes​​. The high-tech approach to MPS offers opportunities for deeper integration into IT departments, with asset management and workflow software being key components​​.

From David Brown, Senior Product Manager at ACDI: "We’re seeing more and more solution sales for things that are not specifically output driven, especially on the scanning and document capture side. A lot of dealers now are helping customers manage the document workflow — automate this, automate that"​​.

The future of MPS is not merely about managing print but adapting to technological trends and refining service delivery in a digital world. The industry, at a crossroads of technological innovation and changing workplace dynamics, is headed for success​​.


You can access the article "The Evolution of MPS" on The Imaging Channel by following this link: The Evolution of MPS - The Imaging Channel.

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