Hewlett Packard Signs as Platinum Sponser for MPS Conference

John Johasky, HP Vice-President to be Keynote Speaker at the Photizo MPS Conference in Amsterdam.

Photizo lands a big fish.

In San Antonio it was Xerox - for Amsterdam, HP.

Congrats go to Ed and the gang.

I will not be in Amsterdam, which is probably a good thing, for I have heard of many, different, odysseys one can experience in the dens of that strange land.

The Mad Dog in San Antonio was fun, one can only imagine the trouble I could get my colleagues into in Amsterdam.

The MPSA will have a strong presence and maybe a presentation or two.

Managed Print Services is Dead - "...alas poor MPS-Guy...I knew thee well..."

12/2010

I love it.

Just as everyone figures out how to spell MPS, industry pundits kill it.

Photizo called heavy growth rates in MPS Engagements through 2015 - of course, this was back in the "olden days" - 2009!

Last year at Lyra, consultants and statisticians explained that we will never return to the same levels of units (copier) sold, pre-2009.

Do you get that? Does anyone?

Why yes, some do...some have all along. HP buys EDS, and Xerox takes ACS.

Why paint MPS all black? Why kill MPS after just three short years? Why blacken the Sun?

I've said it before. Change releases fear and fear motivates.

Contrary to what the Imaging Intelligentsia bloviate, we are not witnessing the beginning of the End Managed Print Services - we are seeing the last gasp of "Print Services"(it's the "M" - stupid)

Two informational items were released this month:

Your Managed Print Services Association - Looking for Standouts

Nominations Now Open for 2011 Managed Print Services Leadership Awards

Third annual award program takes place at MPS Global Conference in Orlando

Columbus, OH – March 14, 2011 – The Managed Print Services Association (MPSA) is accepting nominations for the third annual MPS Leadership Awards. These awards recognize organizations demonstrating leadership in implementing, providing or supporting MPS projects.

“The road to success in MPS takes hard work, and organizations that demonstrate leadership and innovation deserve to be recognized. Our winners exemplify the initiative, excellence and diligence found throughout the managed print services industry. The awards catapult deserving firms into the winners’ circle of this emerging and critically important MPS world, and bring them valuable visibility and credibility,” said MPSA President, Joe Barganier.

Inaugural issue of MPS Insights Hits The Streets

Best Practices, Print Audit, MPS Metrics and much much more... I have just received and am in the process of reading and digesting the first issue of MPS Insights from the PHOTIZO Group.

Ed Crowley, CEO Photizo Group -"...we believe MPS is finally coming of age! After almost 8 years of vendors touting the benefits of MPS, we are now actually seeing implementations that are working..."

This mirrors what Joshi said last year in Phoenix, "...Printing...is now sexy!"

Also, Ken Stewart - Kearns Business Solutions, Director of Technology, on MPS as an opportunity that may pass you by, "... We have come to the conclusion that taking care of the customers is the way to do business;it is not an opportunity to go out there and rob your customers blind..." Sell with High Intent.

Check out the site, get the free newsletter.

Share with you friends, share with your family over the dinner table - er...ok, maybe not over the dinner table.

PrintFleet Inc. Unveils Schedule For 2009 Dealer Seminar Events

January 1, 2009

GANANOQUE, Ontario — PrintFleet Inc., a global leader in managed print software and supporting professional development services, announced the 2009 dates of its industry recognized Managed Print Services Road Show Seminar Events.

With 30 seminars and more than 1,000 dealer principles, sales managers, service and IT executive attendees over the past three years, the PrintFleet Road Show seminar series has fast become a global industry “must see” for anyone looking to get serious about integrating a managed print service program into their business model.

Themed “The Sustainable Business Model” and leveraging bold statements such as “when times are tough, leadership matters” within promotional event materials, the series IV event promises to again deliver the same high-impact, practical approach to the MPS business model, but this time headlining with even more industry leaders catering to various segments of the printing and imaging channel.

The dates and locations of the road show include: Dallas, Jan. 21-22; Miami, Feb. 18-19; Irvine, Calif., May 6-7; Chicago, May 27-28.

“A clear enabler of the rapid growth of managed print services is the evolution of the dealer and reseller channel from a hardware centric sales model to a professional services model,” said Ed Crowley, president and CEO of Photizo Group. “Providing dealers with the tools and information they need to transition to this model is critical. This is why we are so pleased to be part of the PrintFleet Dealer Seminars.

In our research into hybrid dealers (dealers who are MPS centric and who combine the best of the IT reseller channel and the BTA dealer channel), one of the clear differentiators we have seen is that the best hybrid dealers are organizations who have learned the value of educational events such as PrintFleet’s Dealer Seminars to ensure they understand the latest thinking and best practices for MPS implementation.”

“These events are so unique due to their open, convivial atmosphere which allows dealer principles to swap war stories and share strategies of success with their various MPS programs,” said Laura Hunt, director of marketing and strategic partnerships with PrintFleet Inc. “Everyone is searching for the right method to deploy a managed print services program. This is why we have assembled a team of the best in class supporting vendors and industry analysts to help steer our new events. Series IV: The Sustainable Business Model will be the runway dealers are looking for to launch their MPS programs and gain further market share from their clients.”

The PrintFleet Road Show, Series IV: The Sustainable Business Model has a promising lineup of sponsors and speakers including: Synnex Corporation (event sponsor); Photizo Group (keynote sponsor); GreatAmerica Leasing Corporation, Parts Now!, Supplies Network, LMI Solutions and Compass Sales Solutions (partner sponsors). Other industry speakers include Lyra Research.

Photizo Group: Managed Print Services Conference 2010: Words with Ed Crowley

With the show of shows countdown approaching the "hours seem like days " stage, getting time with anyone over at Photizo is difficult - understandable.

I was able to pose three quick questions with the man himself.

1. What is the most you can hope for out of the con next week?

2. What is the biggest difference between this year in MPS and last year?

and

3. What is your favorite whiskey?

1. DOTC - What is the most you can hope for out of the con next week?

Ed - My biggest hope for the conference next week is that everyone walks away saying, "Wow, I achieved a great return on the time I invested in this. I will definitely be back next year!"

2. DOTC - What is the biggest difference between this year in MPS and last year?

Ed - The biggest difference between this year and last year.

That's an interesting question.

I think the biggest difference is that last year the question was, "Are these guys really going to be able to pull this off?".

This year I don't think there were any doubts about whether we could pull it off. The only question was can we make the content even more relevant and insightful than last year?

And I think the answer is definitely yes!

3. DOTC - What is your favorite whiskey?

Now, on the question of whiskey, as a Kentucky native I really can't comment on Whiskey (that would be a question for a Tennessee person), but if you asked about Bourbon, that would have to be Woodford Reserve (since we live in Woodford County)!

####

Ah yes, Ed is a true Kentuckian - bourbon, most xlint.

Click to email me.

Managed Print Services Association LinkedIn Group Passes 3,000 Members in Less than Eighteen Months

Social networking site plays role in launch of association.

Mount Laurel, NJ – June 9, 2010 – The Managed Print Services Association (MPSA) announced that the MPSA LinkedIn social networking group has passed the 3,000 member mark, reflecting the phenomenal growth of the Managed Print Services (MPS) industry. The site rocketed to 1,000 members shortly after its launch in January 2009, and has experienced steady growth every since. This parallels the growth of the MPS model, and demonstrates the ongoing need for dynamic contact and communication within the MPS community.

Photizo Group Managed Print Services Con2010: Day One

My Oh My Oh My...what a difference a year makes.

Last year the excitement was palpable - to expect the same this year would be foolish, hopeful at best.

Yet...the buzz today was real.

And guess what...MPS folks are starting to understand the actual meaning of the Hybrid Dealer; not some stolen, bastardized, watered down version.

What is even more impressive, the MPS curious are sick of being told what "old skool-pundits" think they want to hear - this isn't "just like color was".

The truth is sometimes tough, MPS is not easy. The path of the last 12 months is littered with empty dreams and shattered, MPS hopes.

What went wrong? How did this happen? What oh, what are we to do?

Suck it up, pansy.

This is your chance to seize the future or fade into the past.

Some, not smart enough to understand their own predicament, point fingers in every direction; "not enough infrastructure", "...my vendor doesn't understand MPS...", "...my salespeople...".

All too common phrases muttered and whispered in the darkness - AT OTHER SHOWS...not here, not today.

If you didn't make it here, you are missing the best Managed Print Services BrainTrust on the planet. Bar none.

The full MPSA, owners, principals, high-end users - Nationwide Insurance's presentation alone put most every other "MPS Implementation" stories to shame - are all here.

Both tracks today were packed - and people were actually paying attention - all day!

Ed's Group, Photizo, MPS forerunners, are putting on a great show - from the speakers to the roving video crew - a very good start to a great conference.

Click to email me.

MPSA 1st Webinar - Photizo: Managed Print Services in 2010 - "...the year of the Channel..."

Your MPSA conducted it's first Higher Education webinar.

Ed Crowley from Photizo presented his view of the year to come.

Attendance was strong, the questions pertinent.

Some of the news, ominous.

Not a crystal ball in sight.

Here are some tidbits...

In 2009 MPS moved from a "sales and marketing" program into a Core offering for most MPS Practices - and this will accelerate in 2010.

MPS is moving to the mid-market.

Customers are driving into the third Stage, Enhance the Business Process and software is the way.

The "definition" subject came up - one question, "...what is MPS? Fleet management, CPC ?" Ed's response, "...it's more then the fleet, it includes BPO, document flow and all the items of Stage 3..."

Scale? Systems need to be scaled from the 100's of devices up to 1,000's of devices; this is evolving.

80% of dealers are still "testing" the MPS market - remote meter reads only. A small percentage of dealers are managing their fleets. Not just marketing, not just a sales program, MPS is a change in business model. This is holding most dealers back.

Ed predicts that by 2013, 50% of resellers in North America will be out of business due to inability to be successful with MPS.

The MPS market will exceed $32 billion in revenues in 2010.

Finally, 2010 is the year of the Channel.

MPS as a practice, has evolved from a marketing scheme, or technique into a full blown, functional business model - we are at critical mass - MPS is being taken seriously now. We will see more and more emphasis on those, in the channel, who adapted to MPS, implementing a full practice.

"Hybrid Dealers" will start to take shape and form, with one national Hybrid dealer emerging in the next 3 years.
--------------------

This was a very informative session. Coupled with the recent Lyra content, the times are changing, again, the future ain't what it use to be, again.

Click to email me.

First San Antonio, now Amsterdam: Photizo Group Managed Print Services 2009: World Domination

At the MPS Conference in San Antonio, one of the discussion topics around the dinner table with Photizo, was where to host the European MPS Conference.

Barcelona, and Dusseldorf were mentioned and I believe Amsterdam was a late entry. I would love to have been in on that meeting.

After a very successful MPS Conference in Austin, Ed and the gang are heading of to the old world.

This should be interesting as Europe appears to be a decade ahead of the US when it comes to MPS.

Check out the site, here.

Last to The Table - Canon Makes Us All In - Canon Managed Document Services

Ok - this makes it final - everyone is on the MPS bandwagon.

In Vegas, Canon announced it's Managed Print Services program, "Managed Document Services".

As you probably already know, and according to the Rob Sethre, senior analyst, the Photizo Group,

“MPS is the fastest growing segment of the imaging industry, growing at a compound annual rate of 30 percent. Although historically MPS has been targeted to mainly large accounts, Photizo anticipates that MPS will become increasingly popular with small- and medium-sized enterprises, thereby putting dealers who offer these services in excellent position to capture a larger share of customer opportunities.”

So the biggest issue with the Canon announcement is, "What took you so long?"

The Press Release:


LAS VEGAS, Sep 22, 2009 (BUSINESS WIRE) -- Setting a new standard for delivering managed print services to regional and global customers, Canon U.S.A., Inc., a leader in digital document imaging and advanced office solutions, today launched Canon Managed Document Services (Canon MDS), a new unified, global initiative for outsourced print and document management services.


In concert with Canon Inc.’s recent global announcement consisting of a standard service menu and methodology, Canon MDS provides the infrastructure, tools and support to serve small to enterprise offices and CRD environments on a global scale, while also serving the needs of customers with a local geography.

Based on a common menu of tools and services, the Canon MDS offering evaluates a customer’s needs and ensures continuous improvements through a five- phased approach, including:

1. Discover and Analyze


2. Design


3. Deploy and Transition


4. Support and Manage


5. Evaluate and Review


As small- and medium-sized business customers look to take advantage of managed services models, Canon MDS empowers its network of authorized dealers to provide document services by packaging sophisticated tools and technologies that can easily be leveraged in customer deployments.

In the U.S., Canon has been successfully delivering managed print services to many top-tier organizations in the region for several years through its Canon Business Solutions subsidiary. Now with a common menu, Canon can offer its global customers a consistent approach and range of services regardless of their location.

“Today as customers increasingly recognize the monetary and workplace efficiency benefits of migrating to an outsourced solution, customers and dealers alike are looking to print manufacturers to deliver the complete print and document workflow solutions that will help reduce total cost of ownership and improve overall efficiency,” said Sam Yoshida, vice president and general manager, Imaging Systems Group, Canon U.S.A.

“This new Canon MDS offering, in combination with the technological innovations available with our products, such as the new imageRUNNER ADVANCE Series, will allow our customers and sales channels to tap into a single-point-of-contact to utilize and leverage the regional and global expertise and resources of Canon like never before for outsourced services.”

The Canon MDS offering leverages several innovative technologies and tools that uniquely combine Canon developed device functions, software solutions and professional services capabilities.

They include:

- imageRUNNER ADVANCE Content Delivery System, which offers capabilities for remote services, including remote installation of imageRUNNER ADVANCE firmware updates, embedded software options and MEAP applications

- imageWARE Enterprise Management Console with Plug-ins, which can be used for on-site enterprise device management, customer-managed meter collection and service alerts delivery

- imageWARE Remote, which enables the automatic submission of meter data and service alerts for pre-emptive support and consumables fulfillment, e-Billing functionality and integration with leading third-party Dealer ERP systems, such as OMD and e-automate

- uniFLOW Output Manager is an intelligent and highly scalable print management software suite with modules for Universal Secure Printing, Rules-Based Routing, Authentication, Desktop Accounting and Print Center Management

- Canon U.S.A. Professional Services brings the expertise to design and implement managed document services, from analyzing a customer’s print environment and developing new designs to reporting results and identifying areas for future improvements

- Canon MDS Knowledge Portal provides a secure Web site for business development and support, including business plans, training modules, best practices, white papers, case studies, industry analysis and more

The Canon MDS initiative will provide the framework and know-how required for Canon and its channel partners to effectively deliver managed services to clients. Based upon this introduction, Canon intends to capture a larger share of the growing market for outsourced document related services.

Accelerate Managed Print Services with the New Model

There is a bounce, a resurgence, a renaissance in managed print services. As the fear of Covid fades and offices around the world repopulate, albeit, by 40-60% of pre-Covid numbers, print and copy functions are grabbing temporary attention. But this uptick is fleeting and short-lived and not based on increased volumes or growing fleets of devices. Today's rekindled interest is based on managing the reduction of print and the increase of digital workflows.

Our traditional business theory of pivoting into managed IT or an adjacent niche was an idealistic idea in the MPS Model 2 (see below, Photizo) 

Today, expanding or diversifying services is less of an option and more of a survival tactic and a foundational plank of the continuing generation of Managed print Services (MpS).  

The circa 2012 model is still relevant, we just need to refocus and recognize new opportunities.

With this in mind, I've updated the model to include new innovations and directions for office technology.

What Should we Do with all These VARs?

johnathan, Johnathan...JOHNATHAN...JOHNATHAN...JOHNATHAN !

Next chance you get, check out the last 10 seconds of the ending scene in 300.

Why would a proven model some 3 decades old, not hold up to supporting MpS?

Because no matter how many nifty tools or vendor partners come calling, no matter how 'easy' an MpS program looks from the outside, Managed Print Services is not a bolt-on proposition.

Sound familiar?  Remember the 50% to the MpSr's who failed?

DOTC To Speak At Managed Print Services Conference: Changing Business Models, Myth vs. Reality

It will be my honor to discuss the above mentioned subject to interested parties.

Indeed, it is my honor to be presenting along side David Cameron from the Photizo Group - we are working diligently on our action-packed, thrilling based, hour of intrigue.

So, Myth vs. Reality - what say you?

There are a couple of polls out here, one over at P4P and another from Photizo, that show 50% of the folks who got into MPS are unsatisfied.

And recently, while attending a 1.5 day, MPS training seminar, I heard only 4% of today's, standard, BTA, copier dealership's revenue can be attributed to MPS engagements.

For all the flash generated by MPS, there seems to be little heat.

Well, an hour session in San Antonio won't quell the queries. More then likely, the mystery will continue - and perhaps that is part of the problem.

By now you know you won't find all the answers in some session at iTEX.

The heavens do not open up, illuminating the path toward MPS enlightenment, after 18 weeks of MPS boot camp/conference calls.

And unfortunately you may have found out your dire situation, if in the first hour of MPS training, the instructor tells you, "MPS is just like color was when it first came out..."

So, will you reach a higher level of MPS Nirvana after participating in our palaver?

Good lord I hope not, there are far too many MPS-Geeks, like me, out here already. Yes, we actually believe in some sort of MPS Nirvana - so sad.

Also, you may ask, will the Girls of DOTC be bouncing around, painted gold, and munching fishies?

If it were my show exclusively, you bet your sweet bippy the stripper polls would be out.

Alas, it is not my circus but Ed's - much more refined and dignified.

A good time will be had by all.

See you there!

Click to email me.

Managed print Services - As The World Turns: First HP/Printelligent today Xerox/Newfield

5/2011

Whose Next?

WOW!

A few of my acquaintances, wait they are more than people I simply know, two close, MPS Pioneers, have now become part of the Machine. In a good way.

Congrats to Robert and his team at NewfieldIt and congrats to Greg, Rob, Lawton and the entire crew at Printelligent.

Well done, well deserved - good luck.

Okay - Now What? This is almost as exciting as when Ricoh bought Ikon.

Questions, questions...

Nature moves in 3's, is there a third shoe to drop?

Edward Crowley, CEO and founding partner of the Photizo Group, to Speak At Lyra 2009

The 2009 Lyra Imaging Symposium: Collaboration, Customization, and Innovation in the "New" Imaging Industry features two days of illuminating industry information and primary research results, helping attendees to critically examine how the industry will change over the next five years.

With comprehensive presentations and a full offering of recreational activities, the Symposium is an ideal venue to debate, discuss, network, and challenge conventional wisdom with the industry's leading players. The 2009 Lyra Imaging Symposium arms attendees with actionable insights on the industry today and a top-to-bottom analysis of what lies ahead..."


Managed Print Services -

Steve Reynolds, senior analyst at Lyra, and Edward Crowley(pictured right), CEO and founding partner of the Photizo Group, will join together to examine the role of managed print services (MPS) in the digital imaging industry and discuss why MPS is resonating with customers more than ever before and whether the MPS trend has staying power potential.

-------

The agenda appears exhaustive and chuck full of interesting issues permeating our industry. It's just down the road from me, perhaps I shall crash it.

Do them proud, Ed.

What's In Store For You in 2010? Your MPSA Doesn't Have a Crystal Ball, We Got Ed - ;-)

Good Times? Bad Times? Which One of These?

Last year, at the 2008 MPS Conference in San Antonio Texas, Ed (CEO, Photizo Group) claimed that 2009 would be the "Year of MPS". I was there, I heard it and saw the slide-deck with my own eyes.


True to prediction, MPS is the hottest thing going, well at least in terms of discussion groups and industry buzz - hell, even iTEX is talking about the "hybrid-dealer". Ed should have trademarked the term. Anyway.

Your MPSA is hosting a quick Webinar, January 28th 11:00 AM EST - which of course means I will be attending in a bath-robe and leopard thong, feet up on the desk, sipping my java.

Aren't you happy we ain't doing the webcam thing?

Go here. Register for the Photizo Webinar.

While your at it, RSVP for the webinar February 28th, "The Anatomy of an MPS Deal" presented by Great America - good peeps all around.

Yeah, I doubt the young, bikini clad ball-gazers will be there, but you never know.

The Stages of Managed Print Services, 2007. The Model Still Works.

Back in the olden days, 2007 or so, I came up with three stages of managed print services.  This model was designed for my MPS practice, not necessarily for the industry, and I used it to help explain the MpS procedure to clients and co-workers.  In less than five minutes, the prospect had a basic idea of the stages, procedures, and expectations of our program.

As time went by, every OEM, MPS dealership, and software provider had their version of the MpS process. 

HP had a similar idea but the one from Photizo matched and improved upon my vision of the stages.  Photizo even came up with a more detailed approach reaching into a Fourth stage.

I'm not saying this is the ONLY managed print services model, it was mine.  There are just as many MPS models as there are definitions. All of them are good, each has shortcomings.

Ideally, I was trying to design a process that could be applied to more that managed print services like workflow solutions and business process optimization.  I figured every opportunity can be broken down into three stages, Control, Optimize, Enhance.

That makes sense, right?

Unfortunately, many of the models ended up being pure marketing as deliverables rarely matched the original plan.  Like most innovations in the industry, we first argue “it will never work for me…” then jump on the bandwagon. We then focus on price, commoditize the service into a box and accelerate the race to the bottom, dumbing down the concept and cutting pricing.

MPS became little more than automatic supplies delivery and on-site service, billed per usage.  Managed print services devolved into “managed toner delivery, at the lowest price…”

Regardless, today the industry seeks out pivot points with many players getting into managed services - something I've been a proponent of for a decade.

Naturally, because I was building an MPS practice inside a VAR, I was looking for a way to ease copier dealers into the IT realm, to include IT salespeople in the MPS equation, and fold managing output devices, business processes, and IT assets in one agreement. 

MpS deserved a screen in the N.O.C. Managed services was the future and MPS was the way to get there. 

The MPS Model.

Photizo - "MPS Trendsetter : Ten Must-Know Trends From Around the Globe"

Chelsea, over at Photizo put together this nice little Prezi illustrating 10 MPS Global Trends.

Great insight and good quotes from pure, MPS, insiders.

Eat it up.

HP Recognized for Leadership in Managed Print Services by Global Industry Analyst Firms

I have reprinted the presser from HP.

In summary, IDC, Gartner, and Photizo all laud HP as a global leader in MPS.

The first line of the release,

"HP today announced its managed print services (MPS) offering has been recognized as the preferred choice for enterprise customers by IDC..."

Key Phrase: Enterprise Customers.

For all of us here in the SMB space, or maybe slightly higher, this means nothing.

As a prospect with 1,110 employees, this means nothing.

As a BTA member, schlepping copiers, this means nothing.

As a IT VAR, venturing into MPS, this means nothing.

And not just from HP, but Xerox too. Remember, they are BOTH in the upper right corner of the Magical Quadrant; and for us, this means nothing.

Why?

Because, Global, Enterprise sized MPS Engagements look nothing like what we see every, single day. The tools, process and "talent" do not trickle down to the channel(s). Case in point, Canon and HP.

Canon through HP is for Enterprise Accounts only. There is no way Canon would jeopardize its small, fledgling channel by allowing the HP behemoth to sell Canon gear through an HP channel.

Canon is smart on this issue, perhaps not becuase Canon is afraid of the HP channel taking business from existing CBS and Canon dealers. But maybe Canon doesn't want to be part of another "Hawk" or "Bear" debacle.

Just my crazy mind working overtime...

Enjoy the PR.


PALO ALTO, Calif., Nov. 16, 2009 – HP today announced its managed print services (MPS) offering has been recognized as the preferred choice for enterprise customers by IDC, a leading provider of IT research and advice.

HP Managed Print Services transforms business processes by optimizing a company’s imaging and printing infrastructure, effectively managing the total imaging and printing environment and improving and streamlining document workflows. It helps customers cut costs, increase productivity and reduce their environmental footprints.

HP was identified as the leader in a recent survey conducted by IDC, “Managed Print Services – Global Market and Provider Analysis.”(1) Within the survey sample, HP had the highest share of new and outstanding MPS contracts among hardcopy manufacturers.(2)

“HP has expanded its capabilities to strengthen the MPS industry with its IT heritage, and we continue to increasingly capture the growing MPS market and surpass expectations,” said Vyomesh Joshi, executive vice president, Imaging and Printing Group, HP. “Our recent momentum is a powerful proof point in HP’s strategy to establish long-term contractual relationships with the world’s top companies as we continue to lead the digital print transformation.”

The IDC report is the latest in a series of third-party studies that show HP’s leadership in MPS. Others include the 2009 Magic Quadrant for MPS from Gartner, which placed HP in the Leaders Quadrant(3) and Photizo Group’s 2009 MPS Market Forecast, which positions HP as the global leader.(4)

“The IDC study, coupled with HP’s recognized leadership in similar reports, firmly demonstrates that HP remains the best choice for customers as they invest in MPS and look for new ways to reduce costs and improve productivity,” said Bruce Dahlgren, senior vice president, Imaging and Printing Group, HP. “Once again, HP’s extensive product portfolio, strength in networking and services, and expert knowledge has positioned the company as a leader, demonstrating that customers continue to choose HP as their trusted partner in managed print services.”

In related news, HP recently announced a Managed Enterprise Solutions (MES) global business unit led by Bruce Dahlgren within the Imaging and Printing Group (IPG), an expanded alliance with Canon, enhanced channel-led programs, hardware and solutions, the HP Payback Printing Campaign and the largest ever rollout of HP printing workflow solutions.

The first of its kind for its comprehensive, demand-side coverage, IDC’s “Managed Print Services – Global Market and Provider Analysis” covers 10 countries in four geographic regions – the United States, Western Europe, Asia Pacific and Latin America.

The analysis shows that cost cutting is the primary motivator of adoption for MPS, with optimizing the printing infrastructure and environmental sustainability as other key motivators. Motivators also examined were regulatory compliance and security, paper document storage, business process transformation, a merger or acquisition, or a services contract extension.

“The results of the survey show HP’s strength in MPS,” said Angèle Boyd, analyst and group vice president, IDC. “With HP’s IT assets and HP Enterprise Services, formally EDS, IPG is a significant force in this growing market.”