Cars and Freedom: Happy 4th of July, 2010

Managed Print Services and the U.S. Revolution: "Aim Small, Miss Small"

July 2010


A few weeks ago, I was discussing one of my MPS deals with another MPS contemporary.

As he is a resident of the state of Ohio - the heck is a Buckeye, anyway?- I shall not use his real name.

Let's just call him "Joe".

So Joe and I are talking about selling MPS and copiers and printers and all sorts of output-geek-like subjects when I mention I am just about ready to implement a new MPS Engagement.

Approximately $3800.00 per month.

He asks, "Oh, really? What are you doing?"

"We're setting up automatic supplies fulfillment for his fleet of 200 devices spread out all over the west", I proudly proclaim.

And without missing a beat, Joe responds, "Oh. That's not MPS..."

Before jumping into a "you don't know shit about MPS" rampage, I stopped and considered, "oh god, he's right..."

"...Aim Small, Miss Small..."

What I knew and didn't share with Joe was that this was the first step in a long process - the beginning of Stage 1, Control.

Look at it like this:

When taking on a big MPS challenge, saving your client money, I think we should go after the high-value, high-impact targets - like officers riding on horseback, first.

Start there. Take down the hard cost targets making an immediate impact.

And knowing your goal is to eliminate additional expenses and set your client free, you attack other costs after establishing credibility.

You will need to rely on skills developed through years of turmoil.

And you will have a team. Probably newbies. First-time MPS'ers, children really.

And when things get rolling, you'll need to cover for them, maybe jump out from behind a tree and draw some fire. They will be ok.

You must be bold, it's your only choice. Luck favors the bold.

Moving through your process as easy as you walk through a post-conference reception, you continue to take down the costs: getting rid of big, expensive, over-capacity copiers, removing slower, small, and expensive printers, helping streamline the invoicing process, cutting down the number of prints.

In the midst of all this transition and chaos you, like each and every one of us, will be presented with an ultimate choice. One that looks impossible from the outside, but a situation you have been through before.

This is a defining moment; do you go for a 50% or 55% GP?

Should you review your agreement in detail? Both sides and all 47 clauses?

Without hesitation, you act. The tools are so comfortable, they are extensions of yourself. Know Thy Self.

Calculate your risk, take your shot, and make it work.

And as you continue, letting the genie out of the bottle, hacking away at all the waste, remember - when you put it down, put it all the way down. Take care of everything.

No prisoners.

It all starts with "Aim Small, Miss Small"

Is There a Perfect Managed Print Services ?

Since the 2010 MPS Conference in San Antonio, I have attended no fewer than 10 webinars and half a dozen face to face meetings regarding MPS; infrastructure, selling, getting in, training, software, hardware, third party toner, etc.

Here are just some:

The Recharger Show, Managed Print Services and One Miff'd CEO

A few weeks ago, I ran across a blog entry over at "Adventures in Office Imaging". I know Nathan, the guy who wrote an MPS song, and has sponsored the "Destroy your Printer" contest, these last two years.

What caught my eye was the title, "Skipping this year's Recharger World Expo"

In the second paragraph,

"...The "Summit" is really just a sales pitch camouflaged as an MPS-101 course. It encourages everyone-and-his-uncle to dive into the market, then tells them they need a toner vendor or a printer-copier manufacturer as their "MPS partner..."

HOLY CRAP!

I put a few questions together for the author, the CEO of Expert Laser Services, Luke Carpentier. He was very kind in answering

HP cuts contractor use for printer growth

Reuters · Tuesday, Jun. 29, 2010

HONG KONG - The printing division of Hewlett-Packard Co, the world's largest PC firm, has been cutting down on the number of contract manufacturers it uses since the downturn hit in 2009, a senior executive said.

Cost savings derived from simplifying its supply chain had gone into spending on research and expanding its sales team, Vyomeh Joshi, the global head of HP's imaging and printing division, said in an interview in Hong Kong late on Monday.

"When the economy was doing great, we were shipping more and more units, probably we were not efficient," Joshi said, but declined to name specific companies. "So when the economy went down and people were delaying buying decisions, we took a look and said we don't need all this."

Espe is Gone: Copiers...Flooring...What's the Difference?

Matthew J. Espe resigned his post at Ricoh / Ikon

WEST CALDWELL, N.J., June 25, 2010 /PRNewswire via COMTEX/ -- Ricoh Americas Corporation, a leading provider of digital office equipment and advanced document management solutions and services, today announced that Kevin Togashi will assume the role of Chairman and Chief Executive Officer of Ricoh Americas Corporation effective July 1, 2010.

Togashi takes on the role from Matthew J. Espe who has resigned his post as Chairman and Chief Executive Officer of Ricoh Americas Corporation to become Chief Executive Officer and President of Armstrong World Industries, Inc.

Friday Fun Video - Yeah, its old skool, and schlocky - but Summer Friday...

I know there are tons of metaphors in here, somewhere. And I know that there is a way to connect this with MPS - somehow.

Enjoy.

Managed Print Services: "I'm From the Government and I'm here to Help - give me your hard drive."

In a recent article, "Legislation proposed to protect consumer information and prevent identity theft in New Jersey" by TOM HESTER SR., NEWJERSEYNEWSROOM.COM

"State Sen. Bob Smith and Assembly woman Linda Greenstein (both D-Middlesex) Tuesday unveiled legislation designed to attempt to combat identity theft by requiring the hard drives of all digital copy machines to be wiped clean in order to protect sensitive, personal information, which is stored on each machine, in some cases in perpetuity and unbeknownst to consumers..."

In my opinion, we don't need anymore legislation. I don't see where or even if, copier manufactures are going to be held to some level of responsibility.

SIGMANET, INC. ACHIEVES HP PARTNERONE ELITE STATUS FOR FIFTH CONSECUTIVE YEAR

Office Printing Solutions Elite Partner Status with HP Provides SIGMAnet the
Foundation to Deliver Clients Measureable Business Value

Los Angeles, CA – June 21, 2010 - SIGMAnet, Inc., an HP PartnerONE Elite Partner, today announced it has maintained its Elite membership status with HP for a fifth consecutive year. SIGMAnet met stringent technical and sales training requirements to maintain its status and join a select group of HP partners as an Office Printing Solutions (OPS) Elite partner in North America.

“We are proud to be recognized by HP as one of only a handful of partners throughout the country to earn the Elite status,” states Ahmed Al-Khatib, owner and founder of SIGMAnet.

OPS Elite partners are highly skilled in providing HP imaging and printing products and solutions, and managed print services (MPS), improving customers’ overall efficiencies in printing and imaging infrastructure optimization, and management and document workflow. The Elite status recognizes SIGMAnet’s consultative approach to solving business problems with industry experts who are skilled in simplifying complex printing and imaging solutions.

Managed Print Services: Its Not an Industry, Its a LifeStyle. Just Like Cars and Freedom.

Between one quarterly review and a MPS Planning meeting, I need to grab some grub.

In the middle of Norco, California I find a Japanese steak house, Sushi and all. Interesting tid-bits about Norco; its name is a combination of the words "North and "Corona" - Norco. Norco has no sidewalks, as it is a Horse town - the horses don't like sidewalks. And yes, there is a bar with an actual, hitching post out front.

While sitting in this Japanese eatery, in the midst of "western town, USA", watching the World Cup, and enjoying a spicy tuna roll, this comes on the tube.

Even though the sound was muted, I gotta huge kick of it.

An early 4th of July gift:

See the making off, here.

Click to email me.

How To Buy Managed Print Services: All the Pretty Packages

June, 2010.

Turning from within, looking out - We on the inside of Managed Print Services:

It isn't All About Us.

One interesting subject that bubbled up during some off-line conversations at the 2010 MPS-Con was, "We need more end user, client, customer involvement and input."

Indeed, during the first face-to-face meeting of the MPSA Board, reaching out to end users was topic we explored.

So it is in this vein, that I present a narrow view of MPS - from the prospects' perspective.

A few points to consider when looking to buy Managed Print Services:

What, exactly, should MPS prospects look for in a provider/partner?

It isn't all that simple.

As difficult as it has been for us to define MPS, discover best practices, establish process and stay profitable it is more challenging for our prospects to understand where they fit into the MPS EcoSystem.

So, if you are looking for a MPS partner, how should you go about it?

IMHO -

1. Determine what you know, and what you don't know.

- Have a rough idea of how many devices you currently use
- Have a rough idea of how you currently support your "fleet". Get use to calling your printers and copiers a "fleet".
- Try and get a feeling for how things are working within your organization, today. How many people are involved in managing your printers, your supplies, your copiers.

2. Get an idea of where you want to go; reduce cost, reduce overhead, make your life easier, etc.

- For example, if ordering toner cartridges for all 135 of your printers is the pain you are looking to relieve, define it.
- Are you looking for cost reduction? Then define what a reasonable savings would be for you.
- Recognize the difference between "hard" and "soft" cost and the impact of each.

3. Consolidate the Decision Process into One Entity

- This one is a bit more difficult, but will cut down on the time it will take for a decision to be made. Either give ALL the decision power to IT or establish an evaluation team of purchasing and IT. This may seem trivial, and will not degrade your process if you do not go in this direction, but for your company to take advantage of a complete MPS Engagement, consolidating the decision entity, is paramount.

What to do and ask, during your meeting with a possible MPS Provider:

1. "What is your Process?"

- This is a good question. Have him answer verbally, without marketing slicks, to start. And then reflect; How comfortable is his presentation? Do his ideas make sense?

2. "Tell me about your assessments."

- As with the "Process" question, what you are looking for here is a clear understanding of how and to what depth this candidate performs assessments. The static data is easy to collect - be prepared to have software loaded onto your network. I would be looking to hear something about "business process" or determining "why certain documents are printed" as well as volumes, paper usage, supply closets, etc.

- If you want to trip him up a bit, ask him why he doesn't charge for his assessments. Is the resulting recommendation worth the price of the assessment?

3. "How do you handle copiers, printers and MFP's in your MPS arrangements?"

- There is no wrong answer. What you are looking for here is honesty, composure and his scope. MPS providers, good ones, understand that they cannot be all things to all people; there are limits. You want to find his.

I feel the basic idea is to look for a partnership, not a vendor. MPS is a very dynamic and wide ecosystem, there are a great many opportunities for cost reduction.

But as the dynamics of business change, most vendors will not keep up.

A partnership is a two-way relationship that is more flexible.

This is what you want in a MPS provider; a partner with vision.

MPS today will not be the same MPS 10 or even 3 years from now. If your MPS partnership can evolve with the changing business and technology environment, that is great.

If your partner is most like not going to evolve into more than simple hardware and supply management - that is fine as well - it is just best you know this, going in.

Again, MPS isn't really brain surgery, it's more like Rocket Science.


Click to email me.

World Cup: Shakira...grrr Baby grrr...

Managed Print Services Association LinkedIn Group Passes 3,000 Members in Less than Eighteen Months

Social networking site plays role in launch of association.

Mount Laurel, NJ – June 9, 2010 – The Managed Print Services Association (MPSA) announced that the MPSA LinkedIn social networking group has passed the 3,000 member mark, reflecting the phenomenal growth of the Managed Print Services (MPS) industry. The site rocketed to 1,000 members shortly after its launch in January 2009, and has experienced steady growth every since. This parallels the growth of the MPS model, and demonstrates the ongoing need for dynamic contact and communication within the MPS community.

Your MPSA Election: Ten Questions For the Candidates: "Consulting" Opening.

This election is heating up, some candidates actively campaigning.

The Managed Print Services Association (MPSA) election is underway for a current opening on the board that will serve a one-year term (May 2010 – May 2011). The open position is for someone in the “Consulting” area which can be defined as "any person working for a research or vendor independent professional services organization, and is not a full time employee of any Manufacturer, Dealer or Industry Logistical/Component provider."

Submitted for your review:

10 Questions from DOTC to all those running.

And by all I mean, Bob Barrette, Fred Berger, Randy Dazo, Merlijn de Vroe, Randy Elliott, Mitchell Filby, Harry Hecht, Steve Juris, Jim Kahrs, Johan Kosters, Steven Power, Gerry Skipwith and Mike Woodard.

DOTC invites all to answer in the form of a comment to this post.

Responses will be unedited.

One detail - EACH ANSWER WILL BE 144 CHARACTERS OR LESS.

The voting is open to MPSA Members.

This should be fun:


1. What is your definition of MPS?
2. Does MPS currently have more in common with Copier or IT Sales?
3. What do you see as the future of MPS?
4. What is the number one benefit your clients receive from working with you?
5. In round numbers, how many clients have you consulted to or trained in, Managed Print Services, as defined in question one?
6. What value will you bring to the members of Your MPSA?
7. When was the last time you proposed, or help propose a MPS solution?
8. Do you belong to any other industry associations? If so, which?
9. What contribution to the MPS industry, do you feel Your MPSA should provide?
10.Who is your hero?

Threw that last one in, just for kicks.


That's it.

10 simple questions, 144 characters for each answer.

Voting procedure and candidate Bio's are here.

Click to email me.

HP Transforms Walmart Photo Departments Nationwide with "Prints in Minutes" Service and Advanced Creative Tools for Customers - Son of Edgeline?

HP retail publishing footprint set to grow 300 percent in 2010

PALO ALTO, Calif., May 20, 2010 (BUSINESS WIRE) -- HP (HPQ 45.22, -0.02, -0.04%) today announced that Walmart is rolling out the HP "Prints in Minutes" retail publishing service in 3,600 of its stores across the United States.

By the end of the summer, U.S. customers of the world's largest retailer will be able to take advantage of a fast, high-quality photo print service as well as a broad array of personalized printed merchandise, such as calendars and greetings cards, and access to images from brands such as Nickelodeon, Warner Bros. and Live Nation.

This rollout in Walmart stores, along with incremental growth in other retailers' stores, marks a more than 300 percent growth of HP's global retail publishing presence in 2010. Over the last year, HP has expanded its customer portfolio through agreements with leading retailers such as Tesco, Rossmann, Duane Reade and Kmart Australia.

"Our agreement with Walmart is another milestone in HP's drive to help retailers transition from traditional photo services to dynamic publishing centers," said Vyomesh Joshi, executive vice president, Imaging and Printing Group, HP. "With new customer agreements with many major global retailers, including Tesco, Kmart Australia and now Walmart, we're bringing consumers new opportunities to conveniently print both personal and branded digital content that is meaningful to them."

A better, faster self-serve photo experience

Successful MPS Conference Is Further Validation for Managed Print Services Industry

Conference attendance more than doubles; attendees enthusiastic about program

LEXINGTON, KY – June 4, 2010 – To say the managed print services market is growing would be an understatement. As evidence, consider the powerful participation in the recent MPS Conference hosted by Photizo Group. Attendance more than doubled from the 2009 event, from 135 in 2009, to 290 at the 2010 gathering in San Antonio, TX.

“As one attendee noted, the conference and swelling number of attendees is yet another confirmation that MPS isn’t a sales pitch it’s not just a strategy, it’s THE business strategy for the industry,” said Ed Crowley, CEO of Photizo Group.

MPS Selling Appointment: "This is Turning Out to Be One Hell of a Morning!"

6/2010

It's 8:15 AM.

You are prompt and waiting in the lobby of Galactic RailWorks - fifteen hundred users.

Your appointment is with the CFO.

On the phone, he told you he is not interested in any of those "large, enterprise-level engagements" but wants a local provider who is flexible and will listen.

Great.

Your MPSA 2010 MPS Leadership Awards Winners

The Managed Print Services Association (MPSA) is proud to announce the winners of the 2010 MPS Leadership Awards. Of the 60 different submissions across 53 different organizations in 12 different countries, the MPSA found quite considerable leadership and innovative thinking from all of the submissions.

Based upon the balanced scorecard voting that rated submissions in Core Abilities (30%), Best Practices (30%) and Business Benefits (40%) the following are the top winners in a highly competitive process.

Managed Print Services IS Business Process Optimization

The theme of the 2010 North American MPS Conference was "Change".

Change is pretty certain and if you've been in the MPS arena for the last three years, you have sure seen a lot of it.

For me it looks like we have settled into a good understanding of the first 2 stages of MPS Adaption: Control and Optimize.

There is a huge amount of business and profit nestled into both stages, but I wonder if we are forgetting this is only the beginning.

It is really no surprise that Stage 3 is turning out to be a bit tricky for some to get their minds around.

Indeed, the easiest application of this stage, Enhance the Business process, is traditional EDM packages. If you know the difference between and performed both a document-flow and work-flow analysis, you are waist-deep into EDM/The Third Stage.

In my humble opinion, if all we do is provide supplies and equipment management services, we are not reaching the full, MPS potential.

This is one reason I reject the typical "assessment" - it is mostly, usually, simply an inventory of equipment and a recording of static data around the fleet.

The simple stuff.

What really frosts my fritters is the fact that almost every assessment is, or should be, a business process survey - but most don't see it that way.

The assessment is the cornerstone of every MPS engagement. All too often the engagement starts and STOPS with the assessment.

Don't be afraid of Business Process Optimization, you are probably already walking right by it, during every site assessment you perform.

Memorial Day - Say Thanks to A Vet...

Click to email me.

Citi Reiterates a 'Buy' on Hewlett-Packard (HPQ); Confidence in Near-Term & Long-Term Growth Outlook

May 28, 2010 9:37 AM EDT


Citi reiterates a 'Buy' on Hewlett-Packard Co (NYSE: HPQ), price target $65.

Citi analyst says, "We reiterate a Buy on HP’s shares following a day of meetings with the co’s Imaging and Printing (IPG) management in San Diego. During the meeting, IPG management outlined its strategy for sustained IPG growth beyond the current recovery, with core distributed inkjet and laser printer growth (80-85% of IPG revenue) driven by emerging markets and share gains and non-core growth driven by Managed Print Services (MPS), Commercial/Graphic Arts, retail kiosks and minilabs (2,400 storefronts currently going to ~7000 by year-end) and workflow solutions."

Year Two: Managed Print Services Focuses on Change

Ed posted this over at ChannelWeb, here.

I commented, and then I cut and pasted - enjoy.
--------------------
Ed Crowley
Posted by Ed Crowley on May 28, 2010 1:43:34 PM

The first North American Managed Print Services (MPS) conference was launched in April of 2009 amidst the very ugly depths of the economic crises of 08-09 at a time when other conferences were seeing their attendance fall by 50% or more.

Many skeptics debated whether this would be a huge failure, or at best, moderately successful. Well, the first conference ended with 35% more attendees than planned, tremendous excitement and enthusiasm, and the formation of the Managed Print Services Association (MPSA).

Friday Fun Video - Guns, Women, Tuxedos, Range Rover and Astin Martin

Managed Print Services - "How to Sell MPS". A Willing Audience, until Bluto Smashes the Guitar

The crooner strums.

A willing audience smiles, and rocks to the expected, comfortable melodies.

PowerPoint slides confirm student's expectations - this is what they paid for. To hear, "all is not lost". You're going to be ok, MPS is easy. As long as you have a plan. Our plan.

Oh, and our plan takes 18 weeks and $3,500.00 bucks.

The instructor, talking about cherries that have no stones, stories that have no end.

All going according to plan.

Attendees oblivious to the obvious, this guy doesn't know crap.

But the words sound so nice.

Managed Print Services Conference 2010 - See It All, again and again...

It seems like just yesterday, Leopard Headbands, great speakers, firing all the copier schleps, and Indiana Jones.

I imagine, somewhere in an underground bunker, the Photizo Clan has initiated the Countdown Clock for MPS-Con/2011

Until then, or Barcelona, we can stream video of the MPS Titans(excluding myself).

Printers Are Sent From Hell...

A cute little diddy over at The Oatmeal.com about how printers are sent from hell to make our lives bad.

This from an IT guy?

The Death of Print, Predictably, Sooner than We Think

"Book Sellers, defend your lonely forts!" - John Updike, 2006.

Newspapers, except possibly the Wall Street Journal, are not the only organizations facing the same fate as buggy whip manufacturers.

"By the end of 2012, digital books will be 20% to 25% of unit sales, and that's on the conservative side," predicts Mike Shatzkin, chief executive of the Idea Logical Co., publishing consultants. "Add in another 25% of units sold online, and roughly half of all unit sales will be on the Internet."

In his book, "the cult of the amateur", Andrew Keen reflects on the demise of the record store - blaming the internet.

Keen pines about record stores like the Tower Records that spanned three blocks in New York's Greenwich Village or his beloved record store at the corner of Bay and Columbus in San Fransisco. How, ultimately, change came to this world of hidden imports, ad hoc concerts, U2 and Madonna sightings.

Like the music store, book stores, the brick and mortar type, are doomed.

What has all this got to do with Managed Print Services?

If you are seriously asking, leave right now, and never come back to this blog again.


A New Business Model -

This year, publishers agreed to implement an "agency model" for digitally distributed content. The publisher receives 70%, e- book sellers 30%, of the digital price.

Seems publisher can read the writing on the wall - change is a necessity for survival.

The Gorilla in the room, Apple, is poised to rule the publishing channel as it already does the music channel with iTunes.

Consider Barnes and Noble -

In mid-March, Barnes & Noble's named a new CEO.

This new CEO is a veteran of the digital world and is seen as a change agent shaking things up, hiring from e-commerce and technology companies.

His talk track includes the phrase, B&N is "as much a technology company as we are a retail company."

Change or die.

Newspapers are dying, books are changing, retail is evolving - Is it any wonder our little industry, MPS, is considered a $60 Billion market?

Consumers are demanding easier, more portable mechanisms allowing them to read/acquire information and entertainment.

These consumers not only own iPads, DROIDs and netbooks - they have jobs; they work in offices, they interface with paper every day.

How long will it be before they expect to receive the company newsletter, financials, invoices, statements, medical records, mortgage documents, kid's report cards, DMV documents, tax filings, credit card and utility bills, and the latest King novel, etc. on their iPad/Slate/Droid/Kindle?

Change is. This may be "new" to you, to me, to us. But this isn't anything we started, the fire's been burning since the world's been turning, we're just the latest to enjoy.



Click to email me.

Managed Print Services Conference 2010 - After Hours

The 2010 MPS Conference is in the can. The reviews are in, critics silent.

So, after a gruelling day of sitting and absorbing, the sponsored receptions are both a very welcomed break and the best time to get the real work of conferences done; networking.

Personal Note: I was shocked by all the people who came up to me to say "hi" and that they read this tome - I am humbled and honored by all your kind words.

I especially feel for the husbands out there who have had to explain reading DOTC as "work related" and to all in the cubes, afraid managerial eyes will be looking over your shoulder, locked with laser focus on one of the "Girls" - CTRL TAB.

Speaking of the "Girls of DOTC" - as risque and nontraditional as they are, very few complaints have been voiced. As a matter of fact, I get more compliments from women over the pictures than I do men.

Again, thank you all for reading and continue to come back!

Now, on with the "after hours" review.

Day Two, reception:

A gentleman walks up to me, shakes my hand and says he reads my blog, wanted to meet me and he is from Muratec.

I respond, thanks, are you having a good show, and what, exactly does Muratec have regarding MPS.

He answers, "...we do a good deal of Seg 1 and Seg 2...".

Me, gracious as always query,

"...Seg 1 and Seg 2? It has got to be at least 4 years since I heard ANYONE mention Seg 1&2. Is THERE STILL A Seg 1 & 2 around?" - at about this time, I stopped, hoping to avoid the old shoe leather in the mouth phenomena.

No worries - these guys are cool. Lou, Marketing Director, Carl, Senior Director of Technical Support and Jim D'Emidio, President Muratec America, Inc.

So I press, just a bit, and ask, "so...how is it, that you are still selling?" I meant it, I wanted to know.

Still, they took no offense and answered straight away, " we make doing business with us, very easy...and we listen to our dealers or CUSTOMERS..."

Well smack me upside the head and call me a Leopard Thong! Duh!

Remember, they were not selling me. I will never be a customer. This wasn't a sales pitch or their corporate function, they have nothing to lose by telling me the truth. By giving me their "elevator speech" over margaritas.

So, after left handed insults, what is the best thing to do? Accept an invite to dinner with them! Excellent!

Our meal consists of supremely adequate ravioli and a superb red, selected by our very own sommelier, Kevin Morris, from Onedoc - he has his very own wine cellar.

The conversation bounces between Oklahoma vs. Texas football rivalries, old school copier dealers, golf outings, and why Courtney,from Lyra, is the only female sitting at a table of 10 guys - she giggles.

As the night closes walking back to my room, I remember one of the slides in the presentation David Cameron and I will be giving the next day.

The phrase, "its the customer, stupid..." is a bullet.

This one statement, is crystallized by what Jim said earlier that evening.

How can a company survive in the Seg 1 and Seg 2 ? "... we make doing business with us, very easy...and we listen to our dealers or CUSTOMERS..."

The MPS industry is ready to turn from introspection, to looking out, paying attention to our customers.

We don't need to define MPS - it's done.

We don't need to realize a good MPS practice requires solid infrastructure - agreed.

We don't need to be convinced of the profitability of MPS - we see it.

We should, now, focus on our customers, focus outside the internals and begin to present to the world, our unique, MPS offerings.

It is time.

Click to email me.

Everything Was Going Great, Until the Elephants Showed Up

Scantily clothed lady in the pool, quick trip to retrieve the Mojito's.

Return to see the lovely lass distracted by two gargantuan pachyderms.

Huh -

Xerox strikes out against HP.

HP Fires back.

HP is one of, if not the largest, technology companies in the world and seems to be competing with EVERYONE.

The short list of competitors HP has drawn down on: Dell, IBM, XEROX, CISCO, EMC and Apple.

Just taking on one would be baleful - there are lines in the sand all over the place.

Xerox is keeping pace, by focusing on HP.

In a marketing move sometimes referred to as "positioning", by attacking HP's VAR programs, Xerox could be implicitly considered, by onlookers, on the same competitive level as HP.

Granted, Xerox and HP may have comparable girth - my point is this...MPS is finally defined, the battle begins. All of us here in the 98th percentile can benefit from the Clash of Those Titans. By positioning ourselves.

If I am "Joe CIO, or Mr. CFO" and I see Xerox and HP on Fox News, touting "business process", not "copiers" - how will I react when I receive a voice mail explaining how my business process can be costing me money?

On the contrary, how will said CFO respond to a voice mail regarding MPS and "...reducing the cost of supplies..." ? - touch three for delete.

Today, the god's are battling. We, individually, have the opportunity to not only ride the wake as those "titanics" of industry maneuver for position, some of us may even turn the Kraken to stone.

Or at the very least, wrest attention away from the elephants.
--------------

Check this ad out - HP/UPS, and some "bionic" label printing arm, thing.

Notice the phrases, "saves a couple of millions of pounds of paper each year" and "business process optimization"...



Click to email me.

Photizo Group Talks With HP and FedEx Executives

Bruce Dahlgren, and Joe Tomesco of HP and Brian Phillips, President CEO, FedEX chat with Photizo.

Read Misty's review here.

Highlights:

- Mobile workers, thumbs drives, RIM and printing from the cloud; new and enhanced offereings based on HP technology
- FEDEX looking to move upgrading production equipment and increase access for users into that niche
- HP suggesting FEDEX Office services within a MPS Engagement as well as
- FEDEX Office, HP and Canon - three big names in print and a great opportunity for cross selling

- HP Smart Decision Suite; network based tools that allow support of MPS engagement

Remember, this is an Enterprise level project; 1,800 stores in North America, tens of millions of retail customers.



HP & FedEx Talk MPS with Photizo from Misty Hamel on Vimeo.

HP Press here.

Cool, MPS stuff, here.


Click to email me.

HP launches managed print services through the channel - In Australia

“MPS is not a model that fits every type of business...While we’re covering a large portion of the expenses in the infrastructure, marketing and sales tools, there’s investment required by channel partners to move into a solutions selling model.

“This is a defensive move for our channel partners who are looking for a chance to sell something other than what they traditionally sell.” - HP commercial channel print solutions director, Stan Clar.

First Europe, now Australia.

This is a channel program, driven toward the SMB space.

"...Quick Page is designed to provide SMB customers with a simple and complete contract that covers printer hardware, installation, supplies and support. The vendor compared the new system to phone plans offered by telcos that simplified hardware and service provision, and support..."

See the story, by David Ramli, here.

Click to email me.

Managed Print Services Conference 2010, The DOTC Take Aways: Impressive

After Glow, the next morning - bold cup of coffee, self-reflection, call and tell all your friends.

Here are my top of mind issues from content DURING the show.

Because, yes, I will present my top Take Aways from events that occurred AFTER 5:30 P.M. - did you know some poor guy fell off a hotel balcony while celebrating his birthday?

1. Ken Stewart fired "all the copier slugs" -

I am rough on copier peeps, because I once was one. Ok, well I am one, you can never really get out, once you're in. It's like the Mafia, which never existed, by the way.

I admire the "shock value"; you go Ken, I got Leopard spots with your name on 'em!

2. Lawton utilized Indiana Jones - the Leap of Faith

I knew this show was going to be much different when the conference opening video included clips of Obama, Clinton, AND Regan all around takes from Glen Gerry Glen Ross, Boiler Room and others.

Lawton's use of Indy to convey the SharePoint message during his pesentation was genius.

3. Know Thy Self

Managed Print Services Conference 2010, Day Two : Death Of The Copier Calendar?

Raise your hand if you now believe MPS is NOT "just like color was..."

Raise your hand if you know about the new, embedded reporting software, DC SAM, from MWAi.

Raise your hand if you would be interested in the "2011, Girls of DOTC" calendar.

Raise your hand if you know what LBIT stands for.

Here's the deal.

As we take stock of the show thus far looking for areas of improvement and commending bright spots, self-analysis is bound to occur.

The audience this year is a bit more profound and studied. The presenters were a little more serious and jittery.

It is very easy, indeed required, that we look back to the 2009 show, but for me, I like to compare it to other shows, other presenters, and other audiences.

Yes, not all are going to find every single session riveting. Perhaps a bit of the content is beneath some attendees and of course, some of it flies right over everybody's head.

So what? This can be said about each and every show I have ever attended, actually, every show ever.

But this iteration of the North American MPS Conference is the backdrop for something different -

We are witnessing the emergence of an industry.

Managed print services is real and the Photizo MPS Conference is the ONLY place where honest goodness, MPS professionals can gather and together, mock the ignorant and misinformed.

A singularity in history - this is the point in time when MPS players can and will shake aside the shackles of the past.

Some will now take that leap of faith, stepping into the future.

Others will brush away the stench of failure, compose and go forth boldly.

There is a real disturbance in the Force, a fracture widened into a fissure - there is a correct way to go about implementing MPS, saving an industry, and there is yesteryear's lackeys' method of grappling for glory long since past.

We are problem solvers - the greatest in all of history. And some of the greatest problem solvers walk the halls of Omni La Mansion del Rio.

But not everyone could attend - you know who you are - if you found yourself nodding in concurrence with some of the above, you are here in spirit, welcome.

Seriously, this is not iTEX - attendance at the North American MPS Conference has actually INCREASED year over year - and the MPS consultants don't outnumber the attendees. (no you didn't just read that)

So as Day Two ends, the post-show festivities begin and the real information exchanges occur.

See your future, be your future...

Oh, yeah, let me know if you think a DOTC Calendar should one-day grace millions of cubes around the globe...

Photizo Group Managed Print Services Con2010: Day One

My Oh My Oh My...what a difference a year makes.

Last year the excitement was palpable - to expect the same this year would be foolish, hopeful at best.

Yet...the buzz today was real.

And guess what...MPS folks are starting to understand the actual meaning of the Hybrid Dealer; not some stolen, bastardized, watered down version.

What is even more impressive, the MPS curious are sick of being told what "old skool-pundits" think they want to hear - this isn't "just like color was".

The truth is sometimes tough, MPS is not easy. The path of the last 12 months is littered with empty dreams and shattered, MPS hopes.

What went wrong? How did this happen? What oh, what are we to do?

Suck it up, pansy.

This is your chance to seize the future or fade into the past.

Some, not smart enough to understand their own predicament, point fingers in every direction; "not enough infrastructure", "...my vendor doesn't understand MPS...", "...my salespeople...".

All too common phrases muttered and whispered in the darkness - AT OTHER SHOWS...not here, not today.

If you didn't make it here, you are missing the best Managed Print Services BrainTrust on the planet. Bar none.

The full MPSA, owners, principals, high-end users - Nationwide Insurance's presentation alone put most every other "MPS Implementation" stories to shame - are all here.

Both tracks today were packed - and people were actually paying attention - all day!

Ed's Group, Photizo, MPS forerunners, are putting on a great show - from the speakers to the roving video crew - a very good start to a great conference.

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Documents That Read You, While You Read Them

Eye Tracking and Text 2.0

Ok, this is sort weird but...this software lets the book read you, as you read it.

Check it out.



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Photizo Group: Managed Print Services Conference 2010: Words with Ed Crowley

With the show of shows countdown approaching the "hours seem like days " stage, getting time with anyone over at Photizo is difficult - understandable.

I was able to pose three quick questions with the man himself.

1. What is the most you can hope for out of the con next week?

2. What is the biggest difference between this year in MPS and last year?

and

3. What is your favorite whiskey?

1. DOTC - What is the most you can hope for out of the con next week?

Ed - My biggest hope for the conference next week is that everyone walks away saying, "Wow, I achieved a great return on the time I invested in this. I will definitely be back next year!"

2. DOTC - What is the biggest difference between this year in MPS and last year?

Ed - The biggest difference between this year and last year.

That's an interesting question.

I think the biggest difference is that last year the question was, "Are these guys really going to be able to pull this off?".

This year I don't think there were any doubts about whether we could pull it off. The only question was can we make the content even more relevant and insightful than last year?

And I think the answer is definitely yes!

3. DOTC - What is your favorite whiskey?

Now, on the question of whiskey, as a Kentucky native I really can't comment on Whiskey (that would be a question for a Tennessee person), but if you asked about Bourbon, that would have to be Woodford Reserve (since we live in Woodford County)!

####

Ah yes, Ed is a true Kentuckian - bourbon, most xlint.

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Much Ado About NOTHING: Output Device Hard Drive security - of course, Congress has to Get involved - more waste!

Deficit?

Unemployment?

Crazy, religious zealots wanting to Nuke us and our friends?

Failing public education, yet successful indoctrination of our yoots ?

The heart and soul of a society?

The DEATH OF THE AMERICAN WAY?

You would think that with the above and oh so many other concerns, like regulating the substance we exhale(WTF!), congress would have many more important things to do.

Apparently not.

Congressman Edward Markey (D-MA) sent a letter today to the head of the Federal Trade Commission (FTC) calling for an investigation into the, "retention of documents on the hard drives of digital copy machines..."

This is stupid, fear mongering, and yet so damn predictable.

Before you go off thinking I don't recognize this a real issue - I do, I did, back in 1999. That is not the problem.

The problem is simply this, the congress, indeed this administration, is using any perceived fear to leverage their way into the free market rendering the market a little less "free" with every effort. And right next to them, shoulder to shoulder, is CBS - the Dan Rather, made up letters, the Murphy Brown, a fictitious character, who takes on the spelling skills of a sitting Vice President of America, a non-fictional character - network.

Can the hard drives hold sensitive data? Yes.

Has the "industry", known this from the beginning? Yes.

Have these same industry players openly addressed the issue and presented solutions? Not all. But some have.

Have clients known about this issue? Not all, but those who were smart enough to see the potential, they acted. Some purchasing the hard drives out right at lease end. I know for certain, The Church of Scientology, has been practicing this level of security for at least a decade.

How come they were so smart 5 years ago and the manager at a Tommy Bahama's restaurant in Scottsdale isn't? Well, it's not his job.

And how does this figure into Managed Print Services?

It's so classic, it is almost nauseating.

Let's remember Stage One of the MPS adoption model - Control. Within this stage is the requirement of there being "one decision making entity". This addresses the "facilities handles copiers", and "IT handles printers" mentality. MPS can not exist if there are two separate decision making teams involved with output concerns.

Throw in the fact that IT is usually responsible for supporting corporate, IT, security policies - not facilities; not Purchasing - and we have a predictable, security hole.

So What?

This industry can regulate itself - we don't need any help from a congressman from MA.

Although...how delicious is it going to be when Veejay, Espe, and all the others from Canon, Ricoh, Konica, Kyocera, Oki, Brother, Lexmark and Panasonic are sitting at the same table, being grilled by congress - hide the Katana's!

Story here. I need a drink.

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Netaphor Launches Major New Version of Managed Print Services Tool

Press Release:

Netaphor Launches Major New Version of Managed Print Services Tool

SiteAudit Version 4.0 from Netaphor Software offers the most comprehensive reporting capabilities and Key Performance Indicators in the managed print services (MPS) industry.

Irvine, CA (PRWEB) April 29, 2010 -- Netaphor, a provider of managed print services (MPS) software, today announced a major new version of its SiteAudit tool. SiteAudit 4.0 offers the capability to create an unlimited set of Web reports covering all aspects of a printer fleet’s performance in the areas of inventory, supplies, and service.

10 Things I Am Looking For at Managed Print Services Con 2010

It's a list of my expectations for the MPS Conference next week.

My singular hope is that something, one thing, anything, may turn up to be just as intriguing and refreshing...

10. What's working and what isn't...

9. For the last time, what is MPS...

8. Who thinks they have it all figured out...

7. MPS training, should we scratch it all and start over...

6. Are there any organic, MPS Selling Professionals...

5. How is all that national, retail office supply, MPS activity working out...

4. BTA types, do you have a bad taste in your mouth, or what...

3. Who is going to stand up and say, "MPS and SLED/GEM do not mix..."

2. How far along is the DeathOfPrint...really...

1. A year from now, what say you...

Kinda makes you want to go green, doesn't she?

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Free Photizo Webcasts Offer Live Coverage of MPSA General Assembly at North American MPS Conference

Other key MPS Conference sessions also offered

LEXINGTON, KY – April 28, 2010 – Photizo Group and MPSInsights.com will host a free webcast of the MPSA General Assembly live from the 2010 North American MPS Conference, and interactive chat will let viewers participate during the session. The MPSA Annual Meeting and General Session led by MPSA President Jim Fitzpatrick takes place May 5 from 4:45-5:30 pm Central.

In addition, a number of other MPS Conference sessions will also be webcast free of charge from MPSInsights.com, providing viewers with a sample of the MPS Conference. With the North American conference nearing a capacity audience, the webcasts will make portions of the event content available to more people.


“This year’s MPS North America Conference continues the high standard that has been set at each event in the MPS Conference series, and the agenda is loaded with excellent content. We recognize the crucial need for information in this dynamic market, and through these free webcasts, Photizo hopes to extend the educational opportunity a little wider across the MPS community,” said Ed Crowley, President of the Photizo Group.

MPSInsights.com Webcast Schedule: (All sessions are Central time.)

Tuesday, May 4

· 9:15-10:15 am; Ed Crowley--Photizo Group, State of the Industry

· 10:30-11:30 am; John MacInne--Print Audit, Scott Bonck--IKON, Adding Print Rules to Your MPS Program

· 3:00-4:00 pm; Lawton Smith--DirectPointe, SharePoint Servers As a Building Block for Stage 3 Engagements

Wednesday, May 5

· 8:15-9:00 am; Jason Evans--PEQ Services Solutions, Keynote Address

· 9:45-10:45 am; Jose Luis Parga--Pulsartec, Is Selling MPS to SMBs Profitable?

· 1:30-2:30 pm; Greg Walters--SIGMAnet, David Cameron--Photizo Group, Changing Dealer Business Models; Myth vs. Reality

· 4:45-5:30 pm; MPSA Annual Meeting and General Session led by Jim Fitzpatrick, MPSA President

Webcast video access and other information are available at MPSInsights.com.


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"I have seen the future of Managed Print Services, and its name is Bruce Springsteen."

4/2010

A bit of a stretch, but stay with me here.

"...in 1974, 25-year-old Bruce Springsteen played at the Harvard Square Theater in Cambridge.

Although popular with the college crowd in the Northeast, Springsteen was not yet a star.

That night, he and the E Street Band opened for Bonnie Raitt.

The influential music critic Jon Landau was in the audience. Overwhelmed by what he heard, Landau wrote,

"I saw my rock and roll past flash before my eyes. I saw something else: I saw rock and roll's future and its name is Bruce Springsteen."

In the years since that momentous spring night in Cambridge, the Boss has had 14 albums go platinum, has won 11 Grammies and an Oscar and has been inducted into the Rock and Roll Hall of Fame..."

Back in those days, stars were truly discovered. Crowds were organic, not Twitter-induced - the "buzz" was real.

This is way before MTV, before "57 Channels", email, the internet, Facebook, blow dryers and teeth whitening. The music was real.

To know Bruce back then was to either hate him or love him. And the Bruce fans were nuts, unique, outside of the norm - to the right of the bell curve.

His shows today are intense, but back then, the 4-hour sessions skyrocketed up and over the religious. Not because he demanded so much from his band, all of them willing accomplices, but Bruce did more - he demanded more from his audience.

From everyone within hear shot. Those of us in the very last seat, to the fans behind the stage, to the high rollers in the front row - if you didn't believe in Rock n Roll after one of his concerts, you didn't have a pulse.

One of the most interesting things I remember from those glory days - well, not back in 1974 - I consider myself a "second-gen" Bruce fan, from the Born to Run and Darkness on the Edge of Town era - I think back to how we fans stuck together. How while standing in line to get into a show, we all had that "cat who ate the mouse" look.

The nod, the smile from fan to fan - we were in for something special, something not everybody "got" and that was fine with us. Actually, we preferred it this way. Bruce was ours. Not everyone's. And as much as we wanted to keep this a secret, we all knew that someday, Bruce would be moving out of the smaller venues into the mega-shows, the real world, mainstream.

And so it is with Managed Print Services - our Secret Garden, we lucky few who shared a wink and a nod, over a year ago in San Antonio, we are about to lose to the rest of the world, this special, undefinable "thing".

It's been a year, another turn of the globe, and MPS has just about come full circle.

The "big guys" have now gotten it right.

I rail against the titans, the over publicized global MPS takedowns less than 5% of us will ever see. The over-exposed CPC to MPS conversions straight out of MIF, touted as examples of MPS.

And yes, I protest the lack of human touch extolled by heartless MPS programs.

I challenge, I poke, I prod, I mock. Yet, deep down, I know the exercise is tragic if not futile. One step up, and two steps down.

You see, there is a part of me fighting to keep MPS bottled up, pure. Sure, me, the dark skeptic, exposed as an eternal optimist, even as the genie evaporates out for all to see.

The lack of MPS purity, I feel, has led to the detriment of so many MPS programs; Konica Minolta OPS, Samsung MPS Platform, the Lexmark thing, HP MPS redefining the size of an enterprise account down to SMB, from PagePack 1.0 to PagePack 3.0(there never was a 2.0) on and on.

And all those failed BTA/MPS programs, doomed from the very beginning, taking with them, bright-eyed and hopeful copier salespeople or service managers christened as MPS experts. Such a waste.

To be sure there are many, many bright spots - Great America offering leasing and MPS training, not to mention advice on how to hire MPS people.

Synnex, delivering just in time, HP OEM, and utilizing Stephen Power - the only old skool mentor who gets it.

And the Photizo Group, how frustrating it must be to see your work, copied and regurgitated as new; complete trade shows themed on your descriptive: The Hybrid Dealer. I mean, flattery can only go so far.

So, after a year, where are we now? Indeed, after three, where do you stand now?

For me, it's a realization that this has finally gotten bigger than us.

MPS is hitting the mainstream, the time for defining is passed, those of us who may have felt at one time in control of destiny, need to simply hang on, and make the best of it.

Those intimate Springsteen shows were special, a point in time that can never be duplicated, except in memory.

But the sheer, awesome, spectacle that is a Springsteen arena show, even if mainstream, is glorious.

As I consider the past 12 months, "I saw my printer and copier past flash before my eyes. I saw something else: I saw MPS's future and its name is (fill in the blank)."

All is not lost - there are more windmills for us to charge on this MPS landscape - all it takes is a Leap of Faith, I think we should keep taking those tickets from the fat man, living the runaway American Dream.

Because, ultimately, I still haven't found, what I'm looking for...



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DOTC To Speak At Managed Print Services Conference: Changing Business Models, Myth vs. Reality

It will be my honor to discuss the above mentioned subject to interested parties.

Indeed, it is my honor to be presenting along side David Cameron from the Photizo Group - we are working diligently on our action-packed, thrilling based, hour of intrigue.

So, Myth vs. Reality - what say you?

There are a couple of polls out here, one over at P4P and another from Photizo, that show 50% of the folks who got into MPS are unsatisfied.

And recently, while attending a 1.5 day, MPS training seminar, I heard only 4% of today's, standard, BTA, copier dealership's revenue can be attributed to MPS engagements.

For all the flash generated by MPS, there seems to be little heat.

Well, an hour session in San Antonio won't quell the queries. More then likely, the mystery will continue - and perhaps that is part of the problem.

By now you know you won't find all the answers in some session at iTEX.

The heavens do not open up, illuminating the path toward MPS enlightenment, after 18 weeks of MPS boot camp/conference calls.

And unfortunately you may have found out your dire situation, if in the first hour of MPS training, the instructor tells you, "MPS is just like color was when it first came out..."

So, will you reach a higher level of MPS Nirvana after participating in our palaver?

Good lord I hope not, there are far too many MPS-Geeks, like me, out here already. Yes, we actually believe in some sort of MPS Nirvana - so sad.

Also, you may ask, will the Girls of DOTC be bouncing around, painted gold, and munching fishies?

If it were my show exclusively, you bet your sweet bippy the stripper polls would be out.

Alas, it is not my circus but Ed's - much more refined and dignified.

A good time will be had by all.

See you there!

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More Higher Education and Managed Print Services: Down the Rabbit Hole You Go

Andy West, over at the Los Angeles Chronicle has nifty little article outlining how higher education can benefit from MPS.

To summarize his take:

Bad economic times
Organizations looking for places to cut or reduce
MPS can reduce overhead
Educators will see the benefits by not needing so many toner cartridges
MPS can help prevent further cutbacks

Huh - doesn't sound all that bad, except if schools were really serious about reducing costs, they would be reducing the number of non-teaching, admin and "support" staff.

MPS has nothing to do with Education, because the education "market" isn't a free market.

From Andy's article, regarding implementing a Managed Print Services program,

"...When this is properly done, a sound print management strategy can save money, reduce environmental waste, free up IT resources time and extend the useable lifetime of printers. All of this can add up to huge savings for the education industry..."

Well, as incredibly obvious to us as this statement is, many outside our niche, customers and prospects to be specific, still need others to point out good ideas.

Interesting point here, further investigation into the author reveals a diverse field of subjects previously penned. For instance, "The Value of Using a Walker" or "Finding Life Insurance in Australia" and "The Different Types of Shuffleboard Games One Can Play".

Obviously, Andy makes a living writing, so I am not criticizing his occupation, I don't even disagree with his content.

Just some interesting background that indicates more about how MPS is now mainstream.

More from his article:

"With the economic challenges facing the education industry, now seems to be the perfect time for educational leaders to consider the benefits of managed print services. With print management, educators can save significant amounts of money. This savings can help prevent future cutbacks and meet today´s tight budgets. Enjoy the benefits to a print management program today!"

Again, can't argue with this.

I wonder if an audience of educators would really "get" this MPS thing...makes you go, "ummmm"...doesn't it?

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US Treasury Going Green to Save Green - When did the Jungle become a "Rain Forest" Anyway?

Broad New Initiative Will Increase Electronic Transactions, Save More Than $400 Million, 12 Million Pounds of Paper in First Five Years Alone

WASHINGTON – With Americans poised to celebrate the 40th anniversary of Earth Day this week, the U.S. Department of the Treasury today announced a broad new initiative to dramatically increase the number of electronic transactions that involve Treasury and millions of citizens and businesses, a move that is expected to save more than $400 million and 12 million pounds of paper in the first five years alone.

In addition to greatly reducing costs, enhancing customer service and minimizing Treasury's environmental impact, the move from paper to electronic transactions will increase reliability, safety and security for benefit recipients and taxpayers.

Moving to more direct deposit, the use of Treasury's Direct Express debit cards, and fewer paper T-Bills.

"Treasury must lead the way in developing methods to deliver payments that are safe and secure in a manner that is efficient and reliable," said Treasury Secretary Tim Geithner. "By moving to all-electronic payments, Treasury will save hundreds of millions of dollars and substantially reduce our environmental impact, making this a win-win for all Americans."

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Toshiba Ups the Managed Print Services Ante: LEAD2010

IRVINE, Calif. - (Business Wire) Toshiba America Business Solutions (TABS) is launching an entirely new series of interactive hands-on workshops designed to provide office technology dealers with structure, product knowledge, and tools to help them succeed in selling and implementing Managed Print and Professional Services.

The first-ever seminar series of its kind offered by Toshiba, LEAD 2010 is a free two-day conference that will be held at four convenient locations nationwide this summer, including Washington, D.C. (June 15-16), Dallas (June 22-23), Irvine, Calif. (July 14 and 15), and Chicago (July 19 and 20).

The conference has been designed for three professional tracks including: sales, service and consulting. Anyone who is implementing or merely beginning to develop a Managed Print Services (MPS) program is encouraged to attend. Participation in the seminars is free and there is no limit to the number of people per dealership who can attend. Speakers will include MPS experts from Toshiba, HP, Lexmark and Strategy Development. There also will be a networking reception on the first night of each city’s conference.

“Since Toshiba developed the first MPS program seven years ago, global economics and the industry have experienced dramatic changes. As a result, the demand for Managed Print Services has skyrocketed and what was once a program experiencing gradual dealer adoption has quickly become an integral and necessary element of their business,” said Bill Melo, vice president, Marketing and Enterprise Services and Solutions, TABS.

“As one of the MPS pioneers, our goal is to help our dealer professionals learn everything from best practices for building a sales team, to performing Encompass Security Vulnerability Assessments and addressing customer security needs, to addressing each customer’s unique sustainability requirements and delivering an accurate Encompass Green Report identifying opportunities for reducing a company’s carbon footprint and saving costs.”

LEAD 2010 Registration

LEAD 2010 will include speaker presentations as well as activities with problem solving and role playing. There is no cost to register and no limit to the number of people per dealership who can attend. For more information or to register for LEAD 2010, please go to www.toshibamedia.net/lead2010/index.

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Possible Bribes in Russia by HP in Germany

Raids took place last week in Russia and Germany on HP offices and by Russian Prosecutors.

If there is anything more frightening then 60 Minutes at the front door, its a group of Russian prosecutors.

The investigation revolves around suspected bribes, occurring seven years ago.
German investigators are looking into possible corruption linked to a $47 million sale of computers to Russia. They are examining whether the company paid bribes to win the contract, Wolfgang Klein, a spokesman at Saxony’s Chief Prosecutor’s Office, said.

Under the lamp, nine people are being investigated for breach of trust.

Apparently, the suspects may have set up a system of sham companies and contracts, leading to 8 million euros ($10.8 million) in improper payments.

“It is unclear where these 8 million euros went,” Klein said from Dresden. “I don’t want to use the word bribes to say what they were used for, but we’re looking into that.”

Resonating here at Home -

"Even if senior management doesn't know about it, that doesn't give the company a pass," said John Davis, an FCPA expert at the Miller Chevalier law firm in Washington, D.C.

In the current political climate, a linkage between these possible bribes and former CEO Carly Fiorina’s run for the GOP nomination for the U.S. Senate seat now held by Democrat Barbara Boxer, is being bantered about.

From Rich Smith, at the Motley Fool,

"...Tempest in a Russian tea glass

Here's a quick rundown of the allegations against HP. Back in 2003, Russia's Prosecutor General's office put up for bid a contract for sophisticated computer equipment. HP won the $48 million deal, but in order to do so, it allegedly had to pay out $11 million in bribes, parceled out through bills for nonexistent services, and paid to middlemen through an extended series of shell companies ranging from Belize to Latvia to Switzerland..."

Go over to his article here, he does a pretty good job summarizing and explaining.

More here.

Here.


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Education, Managed Print Services and Reducing Costs? It Will Never Work.

Managed Print Services Market Shows Strong Commitment to North American MPS Conference

FOR IMMEDIATE RELEASE – April 15, 2010

Sold-out exhibits, expanded sessions signal enthusiastic interest from MPS end users and providers

LEXINGTON, KY -- The managed print services market continues to command attention from channel pros and end users alike, and the North American market has long been one of the most active arenas, with a history of over ten years of MPS engagements. North America accounted for 50 percent of the total global MPS market in 2008, and it continues to grow at a healthy 27 percent compounded annual growth rate.

To keep the momentum, MPS end users and providers have sought and found information and contacts at forums like the annual MPS Conferences. The market has responded enthusiastically to the upcoming 2010 North American MPS Conference May 3-5 in San Antonio, TX. Exhibit space is sold out, and the agenda has been expanded to three speaking tracks to accommodate increased attendance and interest.

FOR IMMEDIATE RELEASE – April 15, 2010

Sold-out exhibits, expanded sessions signal enthusiastic interest from MPS end users and providers

LEXINGTON, KY -- The managed print services market continues to command attention from channel pros and end users alike, and the North American market has long been one of the most active arenas, with a history of over ten years of MPS engagements. North America accounted for 50 percent of the total global MPS market in 2008, and it continues to grow at a healthy 27 percent compounded annual growth rate.

To keep the momentum, MPS end users and providers have sought and found information and contacts at forums like the annual MPS Conferences. The market has responded enthusiastically to the upcoming 2010 North American MPS Conference May 3-5 in San Antonio, TX. Exhibit space is sold out, and the agenda has been expanded to three speaking tracks to accommodate increased attendance and interest.

The second annual North American MPS Conference focuses on the theme: “MPS: The Next Stage” and offers case studies, techniques, and ideas for moving to the next stage of MPS engagements. MPS decision makers, vendors and channel partners have signed up in record numbers to benefit from a rich agenda of relevant topics. Photizo Group, the leading research firm specializing in the printing and imaging industry, hosts the popular MPS Conference series, which have brought educational programs to MPS markets around the world.
Stellar Line Up of Industry Professionals

The North American MPS Conference promises a stellar line up of speakers, with multiple keynote presentations, as well as the definitive “State of the Industry” session delivered by Ed Crowley of Photizo Group. The keynote presenters are:

· Mark Boelhouwer, Vice President of Strategic Marketing, Ricoh Americas Corporation

· Dena Bernard, Director, Customer Satisfaction and Services, Oki Data Americas, Inc.

· Jason Evans, founding partner and CEO of PEQ Service + Solutions (which was acquired by Buchanan Technologies last year) and recently featured in MPSmentor

Chasing Customers, Outrunning Competitors

According to the Photizo Group, the most significant growth factors during the next two years will be evolution of distribution channels, continued focus on cost savings and aggressive vendor programs. The MPS Conference agenda provides a number of sessions geared to these information needs. The expanded three-track format offers targeted education covering a number of MPS areas. A diverse range of managed print services topics such as best practices in implementing managed print services, sales and marketing best practices, change management, transforming the dealership, and selling into the SMB market are all part of the industry’s only dedicated MPS conference.

“Expanding the agenda gives attendees ample opportunities to attend all the sessions they want. With much at stake for participants in this multi-billion dollar industry, it’s important to adjust and accommodate their educational needs and interests,” said Photizo Group CEO Ed Crowley. Photizo Group estimates that the MPS market is currently worth over $25 billion globally and projects it will be a $60 billion market by 2013. “Channel professionals and vendors are also coming on board in record numbers. With the nearly sold out exhibit area, attendees are sure to find solutions and advice to support their MPS goals. The across-the-board enthusiasm and support signal strong interest in the red-hot managed print services market, and the conference is designed to provide the information necessary for success.”

Best Practices, Best Networking

The conference features case studies, panels, exhibitions and interactive sessions that highlight successful approaches and valuable takeaways from actual MPS engagements. Some of the practical topics covered at the San Antonio Conference are managing RFPs and contracts, financial models for MPS providers, and sales and marketing best practices. Decision makers, vendors and channel partners can also network and share their insights and experiences with MPS engagements.

Registration details and other conference information are available at http://www.mpsconference.com.

# # #
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