tDOTC Managed Print Services PowerPlayer of the Week: Bruce Dahlgren

9/6/10-

With Lexmark in his pedigree, Bruce understands what it means to be fighting for market position. Is he as comfortable working as a leader, fending off pursuers?

True to leadership form, ignore the competition and focus on the customer.

"The cheapest page is the one you don't print" - An utterance credited to Mr. Dahlgren and a phrase sure to run a chill up all the third party toner guys, copier dealerships and printer manufacturers.

Actually, a more accurate application of that sentence is, the cheapest page is the one not copied.

"...In the office environment, 50 percent of pages are printed, and 50 percent are copied,” he said. “I know that pages are going to decrease, and I want to help my customers do that. But there are 50 percent of the (copied) pages that I can go out there and get.”

HP is converting existing accounts into MPS Engagements - at the Enterprise level. The EDS acquisition, Canon alignment and the "strategic" approach to MPS over existing infrastructure. Infrastructure that includes lots and lots of HP Blades, storage, servers and laptops.

Great quote, "...let's take paper out of the business..." - wow.

Bruce, DOTC PowerPlayer of The Week.

Bruce talks here.


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Managed Print Services and The Boys of Fall

Fall, 1979.
35 Fullback, 24 Tailback.

First published, Fall, 2010. Al Bundy, eat your heart out...

As an avid reader of DOTC, and not my mother (hi Mom), you know I occasionally use Football as a metaphor - for MPS, Selling.

Of course, there is more to life than Selling MPS(when you find it, let me know) and it seems that football, American football(I can't believe I need to make that distinction) is and always has been, a metaphor for this American Life.

So it is with salespeople. Pushy, over-talkative, uncaring, fake. Stereotypical. Yes, some of that is deserved, but not for all of us.

Fake? What's with those industry pundits who last year provided copier sales training suggesting MPS was a fad?

Friday nights in America during the fall, 22 young men gather on a North/South patch of grass or dirt or mud or turf - 100 yards long, 53&1/3 yards wide - challenging each other.

On those nights, under the artificial glare, in the middle of it all, you never really hear the crowd - for me that was mostly true. We were simply out there doing what we had been doing since we were 7 years old. My Tailback had been there, in his position, next to me since the third grade. Buds.

Canon to set up office equipment solutions unit in US - Nikkei

(Reuters) - Canon Inc (7751.T) will create a U.S. subsidiary next spring to provide services to businesses that use its office equipment, the Nikkei business daily reported.

The new firm, to be set up in New York as a wholly owned unit of local arm Canon USA Inc, will begin operations with a workforce of 100-150, the paper said.

The new unit will help corporate clients boost efficiency by constructing document-management systems and operating their office equipment, the daily reported.

In starting a dedicated business solutions unit, Canon hopes to strengthen its presence in an area where both U.S. firm Xerox Corp. (XRX.N) and Ricoh Co. (7752.T) have already staked claims, the paper added. (Reporting by Rachel Chitra in Bangalore; Editing by Vinu Pilakkott)

Managed Print Services: Who Can Get Out of the Hardware Business First? Xerox or HP?

IBM beat them both but this article regarding Xerox's re-branding into a Business Process Management company tells me Xerox is hitting this hard.

Managed Print Services. Are You Optimistic? - I'm Feeling You

Wake Me Up When September Ends

Cisco Rumored to Acquire Skype - Before IPO finalized

I found this over at The Akbas Post

Cisco to buy Skype? Impact on MPS?

Conversations are documents - aren't they? Think about it, think about it...

The Joy of a Salesman: Gold Stars and Cheap trips to Mexico

tDOTC Managed Print Services PowerPlayer of the Week, Month or Year...

It's not the upper right quadrant.

Nor is it a distinction hashed out between the twelve members of the MPS StarChamber.(if there were such a thing, which there isn't)

Nobody mentioned will advertise on DOTC. No PowerPlayer will sponsor studies with DOTC.

It is an idea born out of cool contemplation; Sunday morning reflection.

The recipients will by be of my choosing - my judgement alone, my opinion, my calculations, and my view of how they either determine or voyage along, the MPS Path.

Good or Bad, Positive or Negative, a DOTC PowerPlayer may effect for good, or impact from evil.

I'll call em out, and serve em up - with Sprinkles.

This week - Robert Newry, co-Founder at newField IT.

Skyline - Official Trailer [HD]

The Aliens are coming, once again to L.A. -



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The Autumn of Managed Print Services: Out with the Old, In with the "new"

Summer of 2010 is waning, Q4 quickly approaching.

One season ends as another begins.

Here in the US, autumn is a time of new beginnings - schools start up again, the leaves begin to change, the nights get cooler.

Football stadiums around the country light up each Friday night, crowds file in, Saturday afternoon and all day Sunday.

There is optimism and change in the air; Out with the Old, in with the New.

And so it is with MPS - a new season.

But unlike the leaves that fall victim to the earthly process, some things in MPS don't want to go naturally. Some processes and beliefs are difficult to crack, like the shell of a walnut or the walls of a once mighty arena.

Older icons of a bygone era, deserving nothing less then the wrecking ball.

Economic Woes - Can Managed Print Services Save the World? - Get Your Cape, We Got Work to Do.

DOTC, 2010

The recovery is losing steam, fast By Neil Irwin

Another day, another lousy piece of economic data. The 27.2 percent fall in existing home sales in July was far below analysts' official expectations (though in line with some of the whisper numbers that close watchers of housing data were expecting)...MORE 

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Is there Such a Thing as a Managed Print Services Purist?

What do you take with your coffee?

Personally, I take it bold, black and beautiful - Pure.

I only put ice in my double Jack to be polite; no reason to make the barkeep shuffle back and forth.  They frown every time I tell them to "leave the bottle".

The question is, what is an MPS Purist?

VJ Speaks about the HP/Canon alliance: Answers a Question.

And have you seen any effect of the expanded Canon relationship any benefit there in the most recent quarter?

Resident Evil: Afterlife 3D

"LeLu" makes a return..sorta.

Matrix meets Zombies meets 3D - all in L.A.

Enjoy.

New York Times Article Answers Lots of Hurd Questions

I was going to follow this one pretty heavily.

No doubt, in our industry, this little shake up is rivaled only by the RiKon merger in news worthiness - if not gossip value.

But soon after the separation, more and more information hit the 'net, that gave me pause.

And when phrases like, "nude pics" and "erotic film star" started to show up, well, I just decided to let the story ride, without much comment - you can not make this stuff up!

Printers not sexxy? Bravo Sierra!

From the article by Ashlee Vance, with the New York Times,

"...The company has uncovered communications between Mr. Hurd and Jodie Fisher, the occasional H.P. contractor who accused him of sexual harassment, that seemed cordial, even after a last meeting in a hotel room in Boise, Idaho, a person with knowledge of Mr. Hurd’s e-mails said...

Are You Selling Managed Print Services: One Print Solutions

August, 2010.

Over the past year, I have reviewed just about every MPS program out here - either for my own little practice or for articles and organizations.

I have seen them all.

Some are better, but all are good.

The one common theme I keep running into is this: we are all making this up as we go.

There are no standard processes, no benchmarks and no matter what any training or consultation firm tells you, we have never done this before, this is all new and there are no clear cut leaders.

No proven methods, only suggestions.

There is no easy way, or well defined proven path to MPS nirvana - yet.

Dynamic times like these are uncommon and we who are in them are lucky to be here, in this time. You see, there is no spoon, there are no rules...we can make them up.


Now, more than ever, we can determine our destiny.


Speaking of dynamic times, have you noticed all the Self Help programs coming out lately? Have you seen the late night commercials pitching, get rich quick, "like me" schemes.

Seen all those Scientology ads? And those new Amway Global commercials?

How about the reprise of one of the greatest motivators ever, Tony Robbins?

He's got his own show now!

Tony's good. But when it gets right down to it, everything is up to you and always has been.

Check this out, I met this guy, Gary a bit back. Now I had heard of Gary before he reached out to me, so I knew he had some sorta wiz-bang thing in MPS.

A "new" program. Yeah, right...they're all new.

What impressed me was the "every MPS Sales Person a Tiger" mentality inherent in his system.

In a nutshell, Gary can provide all the infrastructure a typical, MPS practice needs - more accurately, all the infrastructure an atypical MPS Selling Individual requires.

Think about that for a second.

Do you hate training the newest sales manager?

Has your MPS compensation plan structure changed over the past 8 months?

Do you still hear the old argument "MPS is just like color was..." knowing that it isn't?

How are all those MPS training classes working?

If you are in the trenches, you're doing assessments, cold calling, working leases up, perhaps calling in some EDM specialists (each one adds 30 days to your cycle), managing your funnel, AND meeting a hardware quota - is that really MPS? Should a hardware quota REALLY be part of an MPS compensation plan? Really?

And what of the mythical 50% GP on MPS engagements? The dealership is not getting 50% on hardware, the dealership still has the same amount of service technicians, meter reads and invoices going out each month.

Why should your MPS profit margin CARRY the lower margin equipment sales?

For the back-end rebates?

The One Print Solution offers up all the backroom infrastructure.

It is scalable and the system is designed to work with selling professionals who can pull MPS engagements together - all the sales, analysis and presentation - and shift the support to a third party. Splitting the profit.

No inventory
No service overhead
No admin overhead
No H/R

Here is just a taste of the services provided:

Sales Tools & Training

-Comprehensive Training Program
-Sales Leadership and Mentoring
-Formulated and Branded Marketing materials
-Deal Crafting Services
-Blending and Deal Scenario Tools
-Great America Leasing
-All Deal Docs

Infrastructure

-Contract management
-Creation and document package review
-Monthly base and Overage billing
-Device Administration
-Leasing Documentation, Approval and Administration
-Accounts Receivable and Cash management/Funding
-Vendor and Accounts Payable Management
-Full Account Management
-All other activities as solution requires/Full Back end Support

Do not get me wrong - this NOT for everybody.

This is a very big step and all angles must be considered.

Go on over to the site and look for some more information here on DOTC.


Update, 2016.

Click to email me.

Are you Selling Managed Print Services? Are you Good at It? Have I got an Idea for You; If You're Tuff Enuf

August, 2010

MPS is driving in all sorts of different directions and forcing everybody into making choices.

Not just Fortune 500, multi-national copier manufacturers, but the independent, local copier dealers, too.

And there is more - I am a big believer in the unique problem solving skills and sheer resilience of good, professional sellers.

Today, if you are selling in the MPS niche, you've already made some choices about your future.

How's all that working out for you?

Do you have a Manager? Is he a Managed Print Services Manager/Director?

Do you attend Monday morning Sales meetings? How about Friday at 4:00PM Sales meetings?

Let me ask you this, do you know more about MPS than you manager, VP of Sales or dealership owner?

How do you like your General Manager or Vice President riding with you on sales calls?

Funnel Planning, anyone?
Strategic Account Planning?

Are you successfully selling MPS? How much you bringing into the “house”?

Here’s the situation and this is not for everyone.

The MPS model is rife with alternatives – most set up for the dealership – I see no programs designed specifically for the Professional Managed Print Services Selling Individual. And MPS Training is not what I am referring to.

MPS is the “Wild, Wild, West” – we are all making this up as we go. There are no standards, little benchmarks, no well worn path. Times are perfect for the rugged individual; the self-assured, knowledgeable, MPS Selling Professional.

Could this be you?

Is this you?

How would you like to make ALL THE PROFIT on your MPS engagements?

Intrigued?

Email me.

Are you tough enough?

Click to email me.

Friday is Fun Day - IOWA Gurls - O M G

So...yeah...right...ok...

A few Friday's back, I splashed the blog with Katy Perry's "California Gurls" - an obvious shout out to the girls on my side of the world, the Best Coast.

Soon after, a reader "hipped" me to this little ditty.

You have got to love any video with the line, "...boys baling hay make me wanna act so naughty..." WTF?

In the Katy Perry vid, the dozen or so times I viewed her syrupy montage, I could not find ANY connection to MPS, copiers, printers or toner - I tried, I really did.

But this time we have a connection: Great America Leasing.

That's right. The creator of the Navigator program that "includes the process to plan, implement and grow a dealer’s business with MPS..." is headquarted in...Iowa! Schwing!!

Yup. They are.

Well, let's take I-80 West and see what Iowa has to compete with my golden beaches...

Enjoy.

HP Does Disney: Managed Print Services Program reduces the number of devices by 59%

But Wait. How many of us will get the chance to land an account the size of Disney?

You may ask, "Why does something big HP does, have anything to do with me, the small, independent MPS provider?"

And you may ask yourself, "..how can I possibly provide all the services HP can?"

You may ask yourself, how do I work this?

You may ask yourself, where does this highway lead to?

You may ask yourself, am I right, am I wrong?

You may ask yourself, my god, what have I done?

The answer, "Same as it ever was..."

Hurd it on the Streets: Mark to Oracle?

Seems Mark's friends are coming to his defense.

Larry Ellison, CEO at Oracle, fired off a communique that may reflect the feelings of most observers - HP's board is full of a bunch of idiots.

They reportedly relied on counsel from a PUBLIC RELATIONS FIRM when deciding to fire Mr. Hurd.

I've said it before, HP is great at making really cool things, but marketing, not so much.

A quote from Ellison,

"...The H-P Board just made the worst personnel decision since the idiots on the Apple board fired Steve Jobs many years ago. That decision nearly destroyed Apple and would have if Steve hadn’t come back and saved them. H-P had a long list of failed CEOs until they hired Mark who has spent the last five years doing a brilliant job reviving H-P to its former greatness..."

Agreed.

The Email Hurd 'round the Org: "...We recognize that this change in leadership is unexpected news..."

The following is the complete text of the e-mail from Lesjak...:

“TO/ All HP Employees

"SUBJECT/ Organizational Announcement

"This is to advise you that Mark Hurd, Chairman and CEO of HP, has resigned from the company effective immediately. Mark’s resignation was submitted at the request of the company’s Board of Directors as a result of inappropriate behavior in which he engaged that violated HP’s Standards of Business Conduct and undermined his ability to continue to lead the company.

“At the request of the Board I have agreed to serve as interim CEO until a new, permanent CEO is hired. During this time I also will continue to perform my duties as CFO. The Board has formed a committee to undertake a search for a new CEO, and candidates from inside the company as well as outside the company will be considered. I have informed the Board, however, that I do not wish to be considered for the role of permanent CEO, and I have removed myself from being a candidate for that position.

“While this news is unexpected, HP remains in an exceptionally strong position both financially and in the marketplace. It is essential, however, that we remain focused and continue to achieve – if not exceed – our operational and financial objectives. “Because there is likely to be considerable media coverage of this announcement during the next few days, I wanted to be the first to share the facts with you.

Predictably, the Hurd Situation is Starting to Get Weird(er)

The lady in questions says there was never any sex. Yes, this is a picture of her, Jodie Fisher.

She is also sad. Sad that Mark lost his job.

Hurd leaves with 40 million - rumors are running all over the 'net - this could be either the biggest fall for that smallest oversight($20,000.) or there is much, much more to all this.

Hurd spent money on dinners/"interviews", one site actually uses the words "canoodle" and woo.

Lobster was served.

It's not Tiger Woods, and it ain't Goldman Sachs, but it is not good at all.

Never, again, should anyone ever question why I use gorgeous women on my blog.

Mark Hurd Resigns Following Sexual Harassment Investigation: HOLY CRAP!!!

Hewlett Packard (NYSE:HPQ) on Friday announced the resignation of Chairman, CEO and President Mark Hurd, effective immediately. HP CFO Cathie Lesjak has been appointed interim CEO.

According to a statement from HP, Hurd made his decision following the conclusion of a sexual harassment investigation, in which Hurd was found in violation of HP's Standards of Business Conduct, though not its sexual harassment policy. The claim of sexual harassment was brought by a former contractor to HP, whose name was not provided.

"As the investigation progressed, I realized there were instances in which I did not live up to the standards and principles of trust, respect and integrity that I have espoused at HP and which have guided me throughout my career," Hurd said in a statement. "After a number of discussions with members of the board, I will move aside and the board will search for new leadership"

DOTC Looking for an Assistant: Must Speak Latin - who speaks Latin anymore...

Another movie example of the present future of the document.

The "Clapper" with a splash of MS-Surface, like at the iBar in Vegas, and Scarlet.

"ogle, google, what's the diff...did you model in Tokyo, because she modeled in Tokyo..."

Managed Print Services: EatersOfTheDead

August 2010 -

I attended a webinar hosted by the MPSA. The subject matter included a quick synopsis of the MPS industry by InfoTrends and a future view of the MPSA and how our members can contribute to the growth of the Association.

Jim Fitzpatrick, MPSA President presented very well.

The "state of the industry" provided by InfoTrends was great and relevant - unfortunately for me, nothing new.

A re-occurring theme was exposed - the cannibalization of our industry.

Randy, from InfoTrends, observed the "eroding of the supplies market..." and that there is no "real expansion in the market..."

More poignantly, we are "cannibalizing the market".

Randy and others are half right.

Friday is FunDay: Smooth version. For all my Peeps in ChiTown - Step In The Name Of Love

Killer Paper The Return: Receipts Contain Chemical Bisphenol A

From the "Be Scared. Be Very, Very Scared" category: The paper receipts you get from McDonalds, CVS/pharmacy, Walmart, and 33 other retailers are tainted with the endocrine-disrupting chemical BPA, which has been the target of nationwide efforts to ban it in food and beverage containers, especially those used by babies and children. Animal tests show that BPA, a plastics hardener that is also a synthetic estrogen, can cause reproductive and behavioral abnormalities and lower intellectual ability, as well as setting the stage for cancers, obesity, diabetes, asthma, and heart disease. 

WOW - so those little pieces of thermal paper are going to make me cry more often, act strangely, make dumb decisions and send me out of the store wheezing, short of breath?

Industry Pundit and MPS Pro Ken Stewart Joins Photizo

A friend of DOTC, indeed one of the earliest "connections" I made out here in the MPS Ecosystem, Ken Stewart.

It is a great honor to know this gentleman, and to see one of the MPS Titans receive "just rewards".

Congratulations, Ken. Photizo is fortunate to have you.

----------------------------

Stewart brings channel background, customer experience and MPS leadership

Lexington, KY – July 30, 2010 – Ken Stewart, experienced managed print services professional, founder of industry blog ChangeForge.com, and decorated former Marine, has joined Photizo Group, leading advocate of managed print services research and consulting. In his new role as senior consultant, Stewart will focus on developing education tools, training, and other programs for the reseller channel.

"I am honored to join a team I so greatly respect, and believe this exciting opportunity to be a marriage of like minds and passions. As this industry continues to evolve, I look forward to serving our clients with integrity, intensity and insight as part of Photizo Group," said Stewart.

Meritus Ventures Announces Investment in Photizo Group

LONDON, Ky., Jul 27, 2010 (BUSINESS WIRE) -- Meritus Ventures announces investment in Photizo Group, Inc. (Photizo) of Versailles, Kentucky. Photizo, founded in 2004, is a consulting and research firm that provides market information and services to vendors, dealers, and end user communities in the managed print services market.

Managed print services (MPS) is at the intersection of business services and technology, focusing on providing a total printing solution that enables organizations and companies to better manage their print environment through the outsourcing of hardcopy devices, software, supplies, and services. Each year, hundreds of players in the managed print services market attend Photizo's international conferences and purchase Photizo's cutting edge market research and intelligence reports.

Examples of industry players include Hewlett-Packard, Xerox, Cannon, and Ricoh.

Meritus Ventures was the sole investor in the transaction, and Ray Moncrief of Meritus has taken a position on Photizo's board of directors. Photizo has demonstrated an annual revenue growth rate greater than 50% since 2006 and doubled revenue from 2008 to 2009. In addition, the company had positive earnings in 2009 and is on track for increased revenue growth and profitability in 2010.

TRON: Legacy - Next, Red Dawn

KINDLE DEVICE UNIT SALES ACCELERATE EACH MONTH IN SECOND QUARTER; NEW $189 PRICE RESULTS IN TIPPING POINT FOR GROWTH

SEATTLE-July 19, 2010-(NASDAQ: AMZN)-Millions of people are already reading on Kindles and Kindle is the #1 bestselling item on Amazon.com for two years running.

It's also the most-wished-for, most-gifted, and has the most 5-star reviews of any product on Amazon.com.

Today, Amazon.com announced that Kindle device unit sales accelerated each month in the second quarter-both on a sequential month-over-month basis and on a year-over-year basis.

"We've reached a tipping point with the new price of Kindle-the growth rate of Kindle device unit sales has tripled since we lowered the price from $259 to $189," said Jeff Bezos, Founder and CEO of Amazon.com.

"In addition, even while our hardcover sales continue to grow, the Kindle format has now overtaken the hardcover format. Amazon.com customers now purchase more Kindle books than hardcover books-astonishing when you consider that we've been selling hardcover books for 15 years, and Kindle books for 33 months."

Iron Mountain to Help Hospitals Adopt Electronic Medical Records

BOSTON, Jul 19, 2010 (BUSINESS WIRE) -- Iron Mountain Incorporated (IRM 23.28, -0.22, -0.94%) , the information management company, is combining its services for document scanning, file archiving, data backup and more into one solution for hospitals and healthcare organizations converting hardcopy patient files into an electronic medical record (EMR) system.

The new Iron Mountain EMR Enablement Solution offers healthcare organizations a complete set of tools for digitizing patient records, archiving electronic files, protecting them from disaster, and then destroying outdated records.

A Case Against Paperless: Your Bank, Your Credit Cards, Your Cell:

Matt Swain at InfoBlog put together a nice little, personal example of why surrending to the marketing pressures, and "turning off" his paper billing, may not be a good thing.

I know all the "big iron" folks have for years watched the clicks tumble as more and more utility and credit card customers decide to recieve bills and statements via email.

Sounds like a good deal, right?

Supply your bank your email addy and expect a bill or reminder to find its way to your inbox.

Friday is FunDay: Katy Perry "California Gurls". You know it !!

You knew this was coming - CaliGirls, all the way.

I may never look at jello, or Candyland the same - ever again.

And whipped cream? Fa-git-bout-it.

One bummer - I have reviewed this work dozens of times and can not find one reference to Managed Print Services, copiers or BPO - odd.

Maybe you can find one...or ...two...

Hope you're having a great summer.

No Really - NO MORE PAPER. Sixth Sense TED/2009

September 2009 -

Speechless.

This is crazy and you have to check it out.

New ways to read toilet paper labels, people and newspapers - which is weird.

8 minutes.

And the last thing she says, "...maybe, in another ten years, we'll be here with the ultimate Six Sense Brain Implant..." - Good Lord.




Click to email me.

Selling MPS: This is Why Managed Print Services Providers COULD Have an Edge Over IT.

The title of the post grabbed my attention:

"Why there should be no such thing as an IT project."

"IT is not an island: CIOs reveal the secrets to successful business projects..."

ANALYSIS
How is it that pure IT projects seem destined to fail, and yet technology is clearly key to business?

Mark Samuels canvasses a group CIOs for their views on what barriers there are to IT project success.
"IT projects never really work," says Mike Day, CIO at fashion designer Tommy Hilfiger. That seems like negative talk from a technology chief but there is sound method in the apparent madness..."-----------------------

Madness? Yes.

I can count more EDM and FaxServer projects that ended up on "eternal roll-out" because of the reasons mentioned in this article - so to finally see somebody within the IT world recognize this, I was taken back.

Well, as you know, MPS is simply Business Process Optimization - say it with me, "MPS is BPO...MPS is BPO...MPS is BPO..."

But as long as we can use our laptops out by the pool, I am fine with IT projects, really, I am.

The BBB doesn't Like Office Depot: Takes away Membership and Gives them a "Badge of Shame"

Office Depot is in very hot water, again.

The Better Business Bureau of Southeast Florida has revoked its membership.

Seems you can't be in the BBB with too many government investigations occurring - huh.

An investigation revealed that ODepot allegedly switched local government agencies and nonprof's "from one pricing plan to another without their full understanding or knowledge..."

Let's throw away the key, shall we?

Wow.

The Interview I know You Can't Pass Up: Adventures in Office Imaging Queries DOTC

Nathan has moved back to Blogger - and so has THE Interview.

Enjoy, here.

Oh, and enjoy a bit of the Gypsy - in honor of AIOI's travels.

Grrr Baby Grrr...

It's a Double Dip Recession, Which is really a Depression - Are You Ready To Make an MPS Stand?

7/13/2010 

Companies are reporting "better days". IT budgets are loosening up. But, aren't the copier companies comparing this year's numbers to last year's numbers?

And weren't some numbers last year down as much as 62%?

So, like, if I lost 10 machines last year, but sold 1 machine this year, is that good?

Let me ask you this...are you finding it easier to get leasing for your SMB prospects?

Are the business parks just as empty today, as they were this time last year?

Hell, mine out here in SoCali have TUMBLE WEEDS rolling through the parking lots!

I ain't kidding, I've seen this with my own eyes.

How many homes in your neighborhood are still for sale? After a year?

When was the last time your company ADDED to the employee rolls? Additional salespeople? Additional service technicians?

How's all that "hope and change" working out for you?

The banks have been "rescued", 2 out of three of the Big Three automakers are no longer American owned, un-enjoyment has gone UP, there are no such things as "green jobs", our debt is now 62% of our GDP, the United States of America has bowed to the Saudi's and the Chinese.

And France is giving US economic advice.

There is still a hole where the Towers once stood; a Mosque, feet from Ground Zero, will be built before any structure replaces our fallen structures.

And we can't get a copier lease approved for a church in Cleveland.

Huh, ain't this some sh*t?

As MPS providers, we often tout "30% cost reductions..." or "59% equipment reduction and 1000% reduction in your carbon footprint"

Carbon Footprint? Save the trees? Do the trees have bills to pay?

How about saving somebody's job?

Sure, printing and printers are not as sexy as Quad-Core thing-a-ma-jobs and nifty blade server-things.

And "the Cloud" sounds really cool - Can the cloud save Sally's job in shipping?

Can a quad-core watchma-whosit sell more widgets? Well, ok maybe they can, but that's not important.

Here's where I am going with this - on your report to the CFO, after performing the exhaustive study, are you mentioning how many jobs can be saved by moving to MPS?

In addition to how many trees were rescued, how much carbon was reduced, and how many barbecue propane tanks worth of energy were conserved, do you have a column for cube-rat jobs preserved?

Can you figure that one out? Sure you can. Add it to your ROI.

That's right - add "Number of Positions Saved".

Ahhhh...makes you nervous, doesn't it?

I mean, how in the world can you approach this subject with the director of IT? The office manager? The Head of Purchasing, Mr. CPM?

YOU CAN'T.

Sure, the IT Director might find it nifty and pitch the fact that 50 propane tanks will be saved by moving to duplex, but FTE's ? No way.

I know you're asking, "But Mr. DOTC-Dude, how can I find out how much they're paying Sally in Shipping?"

"Are you kidding me?" is my reply.

True, you won't find this data by digging through "last year's toner spend" with Staples.

And, it is unlikely to jump out at you, reviewing Toshiba copier lease "expiration dates".

How about if you, let's say just for shits and giggles, want to find out how much time and the cost is invested by your prospect when processing those incoming shipments of toner from Staples?

I don't know, call me crazy, but do you think you could get a "burden" for a shipping clerk in say, Detroit? (or accounting or HR...)

How cool will it look when you're the only one to propose "saving jobs", when the rest of them, even the "big boys" are still pitching "lowest CPI and lowest TCO"?

Yeah, you can.

I dare you. Double-dog-dare you.






Click to email me.

ACS, A Xerox Company, Helps Michigan Lower Costs, Improve Services

See Your Future, Be Your Future - From "paper food vouchers...to EBT magnetic stripe card..."

I noticed this press release, illustrating, once again, the IT integrators and MSP's will be in "our" space.

And, of course, reminding us all that print is dying.

08/07/2010 15:30

The FINANCIAL -- The State of Michigan’s program that provides Women, Infants, and Children (WIC) benefits is saving more than 25 percent in processing costs by moving from paper-based food vouchers to an electronic benefit transfer (EBT) system provided by Affiliated Computer Services, Inc. (ACS), A Xerox Company (NYSE: XRX).

Michigan’s WIC program provides nutritious foods and nutrition education for approximately half the infants born in the state. Moving to EBT, the state went from issuing more than 10 million paper food vouchers annually to providing recipients with an EBT magnetic stripe card for use at point-of-service terminals at retailers.

The List - First Published, Feb 2008

The List has been around well before it was ever posted.

The List has gone through many edits, additions, and removals.

The List has grown, blossomed, and matured.

It is a living document, a bevy of beauties.

Friday is Funday: The Globe of Light - Another form of Documents. Oh, and Ozzy!

MPSA Task Force Brings Meaning to Managed Print Services

"Managed print services is the active management and optimization of document output devices and related business processes." - MPSA, 2010 DOTC 

Reflection - This was a very difficult task. One which Joe and Matt struggle with for months. A task that created a lot of dynamics within the MPSA Board. Joe and Matt came through and the board unanimously(yes, including me) approved. 

I like that the definition can be applied to both MPS provider and a self-implemented MPS engagement, like Nationwide Insurance. It's a good base, a solid foundation to build upon. And something easily Incorporated into multiple MPS talk-tracks for your prospects and clients. 

Good Form! 

PRESS RELEASE: New MPS definition helps end-users and providers standardize services, expectations 

Mount Laurel, NJ – July 8, 2010 – As the managed print services juggernaut rolls on to its projected $60 billion market size by 2013, one thing has been missing – a definition of this amazing segment. Just what exactly do we mean by “managed print services”? 

Background: The Emergence of Managed Print Services Over the past 10 years, the traditional copier and printer industries have converged, especially with the introduction of multifunction peripherals (MFPs). With the blending of these two hardware-focused industry segments, their products became commoditized. 

At the same time, users need more help managing their output devices, so a managed services approach to output emerged. Managed print services (MPS) grew as a business model revolving around servicing end-users’ output needs, not focused on a specific hardware manufacturer. The true MPS provider is a new breed: vendor agnostic and customer-focused. 

Ultimately they are paid for their consulting value, in addition to the tangible products that fulfill the consultation. Defining a New Business Model Until now, MPS has gone undefined, but thanks to the efforts of the Managed Print Services Association (MPSA), the market (worth over $25 billion globally) has a focus. 

According to the MPSA, "Managed print services is the active management and optimization of document output devices and related business processes."

Johan Kosters Elected to Managed Print Services Association Board of Directors

Document industry veteran pledges focus on MPS business benefits for both end users and service providers.

Mount Laurel, NJ – July 1, 2010 – Johan Kosters has been elected to the Managed Print Services Association (MPSA) Board of Directors representing the Independent Consultant segment. MPSA members and current board members took part in the vote.

“On behalf of the MPSA, we are excited to have Johan Kosters participate in a leadership role as a member of the board of directors. It was a tough race among 13 very qualified candidates representing six countries. It demonstrates the international nature of the MPS industry and of MPSA. In fact, over 40 percent of our membership is international,” said MPSA president Jim Fitzpatrick.

On a Balance of Interests

“Managed Print Services will challenge the imaging and printing playing field in the upcoming years. MPS engagements will need to serve dynamic end-user needs for a high performing infrastructure to align their business processes and customer communication. Providers must concentrate on improving customer business processes and creating value through innovative infrastructure and services. As an MPSA board member, I will work to balance the interests of both end users and providers for healthy development of the MPS business,” said Kosters.

How To Sell Managed Print Services: A Great Question From LinkedIn

Well, the newbs are coming out, again.

Not to worry, the industry can always use new blood. But I do find the questions and the simplistic pontification tedious and fatiguing.

A new to the MPS World sales rep(I can't call him a MPS Selling Professional yet)asked a great question,

"I sold copiers and printers for a while. I recently got into MPS. No longer am I wasting time on the same accounts.

What tips are out there to be a successful MPS professional. How do we get people excited about MPS???"

Answers:

Reading on an iPad, Kindle or good ole Paper: Which is faster?

7/2010 

A study has been conducted: What's better to read on, an electronic device or paper?

"Summary:

... people reading long-form text on tablets find higher reading speeds than in the past, but they're still slower than reading print..."

Uh oh...maybe Print Isn't Dead, yet...

This study looked at 32 participants, each reading an article that on average required 17 minutes, 20 seconds to read - a Hemingway short.

The media included an iPad, Kindle, PC monitor, and a printed book.

I have cut and pasted right out of the article by, Jakob Nielsen.

"Results: Books Faster Than Tablets

The iPad measured at 6.2% lower reading speed than the printed book, whereas the Kindle measured at 10.7% slower than print. However, the difference between the two devices was not statistically significant because of the data's fairly high variability.

Thus, the only fair conclusion is that we can't say for sure which device offers the fastest reading speed. In any case, the difference would be so small that it wouldn't be a reason to buy one over the other.

But we can say that tablets still haven't beaten the printed book: the difference between Kindle and the book was significant at the p<.01 level, and the difference between iPad and the book was marginally significant at p=.06.

User Satisfaction: iPad Loved, PCs Hated After using each device, we asked users to rate their satisfaction on a 1–7 scale, with 7 being the best score. iPad, Kindle, and the printed book all scored fairly high at 5.8, 5.7, and 5.6, respectively. The PC, however, scored an abysmal 3.6. Most of the users' free-form comments were predictable.

For example, they disliked that the iPad was so heavy and that the Kindle featured less-crisp gray-on-gray letters. People also disliked the lack of true pagination and preferred the way the iPad (actually, the iBook app) indicated the amount of text left in a chapter. Less predictable comments: Users felt that reading the printed book was more relaxing than using electronic devices. And they felt uncomfortable with the PC because it reminded them of work.

This study is promising for the future of e-readers and tablet computers.

We can expect higher-quality screens in the future, as indicated by the recent release of the iPhone 4 with a 326 dpi display. But even the current generation is almost as good as print in formal performance metrics — and actually scores slightly higher in user satisfaction..."

See the study here.

Click to email me.

DOTC's ReCharger2010 Pre-Show Review: Who To See

January 1, 2010, I was given the honor of trying to pull a messed up, terribly run, unprofitable MPS Practice out of the fire - Operation Phoenix.

It is true that I have been involved, writing about, evaluating, talking, being sold and advised on all things MPS. Not only therotically, but in practice.

What I know about MPS is both utilized and enhanced by my "day job" - I talk the talk, and sell the dream.

There is nothing anybody can say to me now, that I haven't heard or recognized about MPS.

For example, I could go back to articles I created almost two years ago, and repost as new, the content is still, if not more, relevant today.

Since the show in May, I have been inundated with many vendor programs, MPS software, assessment training and "How to" webinars/seminars, they are starting to look alike - not just because of plagiarism.

I think I may be the only person in the world who has seen under the hood of both Canon and Ricoh's MDS programs; evaluated PrintAudit, FMAudit, and PrintFleet - two and three times over the past 3 years and utilize some of the best HP tools ever created.

I have witnessed PagePack evolve from version 1.0 to 3.0(there never was a PPack 2.0). I know the difference between Cabon 6 and Axess; CompTIA and Your MPSA - I remember when Great America was simply a "leasing company" and barrister meant "lawyer".

I am on Managed Print Services 'overload'.

Enter, Recharger 2010, next week in Vegas.

For me, what could be better? Vegas, a scant four hour drive, and Managed Print Services - booze, pole dancing BlackJack and output Geeks - Nirvana.

Next week, during the show, I will be out of cell range, off the grid. No laptop, no phone and barely any GPS and no MPS.

Into the Sierra Nevada's - almost 100 miles of 4x4 only trails behind me.

But - I can't leave without a few words regarding the 2010 Recharger Expo.

The Declaration of Independence and Managed Print Services

You think you got it tough? What, your manager, the one who can't spell M-P-S, let alone sell it, wants to go on a ride-along? Your funnel isn't up to snuff? Is it Tuesday and you need to sit in on one, more MPS training/con call? Is your dealership owner STILL fumbling around with your MPS compensation plan? Really? The economy gotcha down? Poor baby. Well, tell me this, tough-guy - every time you sign your name, endorsing your paycheck, it feels pretty good, doesn't it? How about the feeling you get, watching a prospect, turn into a client, scratching his name next to the "X" on one of your agreements? Nice, isn't it? Have you ever once, considered that your or your clients' signature, the simple act of writing your name on a piece of paper, would result in your death sentence? That by acknowledging your beliefs, your ideals, by taking a stand, deciding what is right and what is wrong, and signing "for it", you would be pursued and vilified all over the land, your house was taken, your friends killed and in the end, your neck at the end of a rope. And so it was, that hot July in 1776. 55 men signed their name on a piece of parchment - all knew that if this great endeavor failed, they would be publicly hung, the families ruined and shamed. And still, they put pen to sheepskin, ink into ideas - changing the world, changing mankind, forever. Happy Fourth.

School House Rock - Shot Heard 'Round the World (America Rock)

You absolutely, know, that this little cartoon would never show up in a school today.

Yet, back in the Seventy's, this was actually shown on TV! Gasp!